Crossroads Inn Motel
(U-Haul Neighborhood Dealer)

98 reviews

800 State Rte 11   Moira, NY 12957

(518) 353-6171

Hours

  • Mon-Sun: 24 hours

Contact Us

(518) 353-6171

800 State Rte 11
Moira, NY 12957

Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

lois M. 
Rating:
5.0

Very helpful customer service

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

The Manager Ken was friendly, helpful and was willing to work my times available. Very professional.

bryan A. 
Rating:
4.0

The moira U haul agent was very friendly ,thorough and helpful. I would definitely do future rentals and recommend his location to others.

Timothy C. 
Rating:
3.0

Customer did not leave a comment.

Wade M. 
Rating:
3.0

Customer did not leave a comment.

Don L. 
Rating:
5.0

Ken from Uhaul (Crossroads Inn Hotel location) Was very knowledgeable and helped us thru the process and even checked that all the lights worked Good experience and would definetly recommend him Stephanie & Kirk Gendron

Kirk G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Kassandra R. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Very efficient.

Peter N. 
Rating:
5.0

You need to get a uhaul dealer closer to Malone, ny like there was. I paid an extra $40 because of traveling to get the uhaul and traveling back home.

Jessica C. 
Rating:
2.0

Customer did not leave a comment.

Loren G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Super friendly staff!

Julia A. 
Rating:
5.0

Excellent service

Peter N. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
2.0

Very smokey, manager was very helpful.

Raymond Y. 
Rating:
5.0

Customer did not leave a comment.

Neal C. 
Rating:
3.0

Customer did not leave a comment.

Jeremy D. 
Rating:
4.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Very courteous and accommodating. Even booked next trip from another dealer.

Heather B. 
Rating:
5.0

Great experience. Very friendly and professional

Tarek M. 
Rating:
4.0

Absolutely nothing. The guy was very nice and pleasant to deal with. I couldnt of asked for better service. This was the best uhaul rental place i have ever used and it will automatically be my go to place from now on..

Heather M. 
Rating:
5.0

Ken Otley at U Haul in Moira, NY did a terrific job getting me an auto trailer when I needed it and helped get the trailer attached to our pick-up truck. I am a very happy customer. I would use this U Haul location again.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

I can't remember the gentleman‘s name because I was in such a hurry but he worked with me he was excellent very helpful and I definitely would do business with him again and I would recommend him to anybody that needs help

michael G. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Customer did not leave a comment.

benjiman S. 
Rating:
3.0

Guess u just need go there experience it yourself the fella was great but the site was kinda nasty

Jeff C. 
Rating:
5.0

They were very curious and very helpful. I will go back and deal with this uhaul dear again.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Awesome customer service! Very friendly!!

CHRIS P. 
Rating:
2.0

the place is very messy and dirty. was suppose to be ready for 830 and when we got there he was not there he had over slept. we had to wait and my daughter would of been late for work will not go back to this place it should be inspected by the company

James D. 
Rating:
3.0

Almost perfect except office appearances needs attention.

bruce F. 
Rating:
5.0

Get more trucks and trailers. However, the owner relayed to me the trouble in getting vehicles due to the hurricanes in southern US.

Phillip P. 
Rating:
4.0

Ken was awesome from Moira location ny

Dmytro B. 
Rating:
5.0

Customer did not leave a comment.

Patti V. 
Rating:
3.0

Customer did not leave a comment.

Troy B. 
Rating:
1.0

The interior of the location to perform business is heavy with cigarette smoke odor. Storage of blankets for rent to cover my items are heavy with this same odor. This is so bad that the clear bags the blankets are placed are actually yellow. I am not a smoker, so this becomes a problem for the dozen blankets I rented. I aired them out for two days AND sprayed them heavily with a fabric air freshener while exposing them to natural air to no avail. As my trip was 3000 miles, and the vehicle was to be closed for the entire trip, I had to purchase dryer sheets to buffer between the blankets and my furniture in hopes this would prevent the odor from becoming infused. Additionally, I placed these sheets throughout the rental vehicle to limit the odor from encompassing the entire unit.

Kyle B. 
Rating:
4.0

They were nice

Nellie M. 
Rating:
3.0

Customer did not leave a comment.

bruce F. 
Rating:
5.0

Customer did not leave a comment.

Debi O. 
Rating:
2.0

The cigarette smoke stench was so strong, I also smelled like it when I walked out after a few minutes. The place was run-down, and dirty.

Benjamin G. 
Rating:
3.0

This location was fine, but my original pick up was supposed to be Potsdam and the easy to use online reservation site didn't work out as easy as it said. I got a notification 2 days before pickup that I was going to have to drive 30 miles out of the way to get the truck.

Richard A. 
Rating:
3.0

The agent was friendly, polite, helpful and made my experience pleasant. The building the office is located in would definitely scare people away.

christopher D. 
Rating:
3.0

I only rate it lower overall due to the cigarette smoke smell in the office. The owner/operator is very pleasant and helpful, which is why I return when I need a truck.

John S. 
Rating:
2.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Was told i would get a 25 ft truck but got a 20 ft truck. Said I could pick it up at 8 am, but couldn't pick up over an hour later..

david P. 
Rating:
5.0

Customer did not leave a comment.

jack B. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
3.0

Customer did not leave a comment.

jim L. 
Rating:
4.0

Customer service was excellent and the dealer was very informative to me. Highly recommend this location

jessica D. 
Rating:
5.0

I was happy with the service I received and will recommend to others in the Malone NY are

Renee F. 
Rating:
5.0

Lower your oneway rates for a car dolly cost ! They are not consistant !! it cost me LESS to bring one from Fl. than it does to go from Moira NY I always bring one back as do most of us snowbirds so give us a dang break !!

Norman G. 
Rating:
5.0

Customer did not leave a comment.

BILL H. 
Rating:
3.0

Customer did not leave a comment.

robert H. 
Rating:
4.0

Was very helpful and friendly.

randy M. 
Rating:
1.0

Awful. Still waiting for someone from corporate to get back in touch with me.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Tracia R. 
Rating:
5.0

Nothing. Locations perfectly located. Less than a mile from my house.

bruce F. 
Rating:
1.0

The mobile pick up didn't work, so I had to go inside this location and then it took me 35 minutes to FINALLY get the key to the truck. And this 35 minutes was not caused by other customers ahead of me; I was the only customer. The gentleman wasn't rude, however, had difficulty understanding how to use his computer. This location is basically inside the living room of a middle aged single man's personal home. The “home” was filthy, had a large ungroomed dog on the couch, and wreaked of cigarettes. “The Walking Dead” was playing on the TV for the whole 35 minutes... and he asked me if I was married... just, completely unprofessional. If I could do it over again I would have picked up the U-Haul ANYWHERE but there.

LEIGHANNE L. 
Rating:
5.0

Great customer service

shad L. 
Rating:
5.0

The owner if the site was EXTREMELY helpful! We were late for pick up but he still helped us, and showed us how to hook up the trailer properly. I would recommend them to friends.

Joanna S. 
Rating:
3.0

Smelled like cigarette smoke and couldn't breathe. Salesmen had a dirty mouth.

brian D. 
Rating:
3.0

Customer Service is excellent and the manager is very personable and helpful. However, the reception area is NOT a smoke-free environment, despite the sign above the counter (with an ash tray on it) that reads “No Smoking”. Also, there is a dog in the reception area, so for those like myself who have allergies, it is not the best environment to be subjected to.

chris B. 
Rating:
4.0

The truck was not tall enough to stand a refrigerator up. Now my refrigerator doesn't work.

burton P. 
Rating:
3.0

Better overall introduction to the truck is needed, including fuel octane requirements, whether dolly and blankets are required, where to check oil and fluids, better explanation of the billing as well. I don't like the way uhaul charges based on destination supply and demand, making trips the same distance in different directions sometimes hundreds of dollars different. And the fuel mileage sucks as I averaged 7 mpg for an advertised truck with 10 mpg.

bruce C. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Customer did not leave a comment.

Lloyd B. 
Rating:
1.0

Don't go to crossroads

bruce A. 
Rating:
5.0

Good service...

Andrea C. 
Rating:
5.0

Continue the same customer care that i recieved from my visit and my dealing with uhaul

frederick D. 
Rating:
4.0

Customer did not leave a comment.

Judith G. 
Rating:
5.0

Customer did not leave a comment.

chantelle W. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
1.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Owner went out of his way to help me get a ride home because there was no taxi available

Peter I. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

BILL T. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

njri G. 
Rating:
4.0

Customer did not leave a comment.

james A. 
Rating:
1.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Fees in upstate NY are astronomical and outrageous I paid 4 times the amount to go down to Florida from here than I did from Florida back to same location .The dealers here at any location are overinflating the prices

Norman G. 
Rating:
2.0

Inside office is overloaded with cigarette odor, needs better ventilation. Trailer covered with snow, needed to remove myself. Crank was stiff requiring lubrication after multiple movements. Lights for license plate didn't work.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

guy C. 
Rating:
5.0

Customer did not leave a comment.

aaron H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
1.0

I have never been in a U-Haul office that was like being in cigarette smoke capsule. I have allergies to smoke and it was so horrible. A dog in there with absolutely horrific tumor on his foot which I am sure he tells everybody it will be removed next week. Cruelty to animals at its worst. I won't rent there again.

louise O. 
Rating:
5.0

I don't think it could get any better.

RICHARD R. 
No reviews have been submitted for this location.

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