Crossroads motel was exceptionally unprofessional in every aspect The entire property smelled like car urine and the owners were extremely disrespectful and difficult
Corey M
Customer Reviews for Crossroads Inn Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I called I was on my way to a local UHaul and was told to pick up near where I was going. I didn’t realize and wasn’t told the cost would double Otherwise everything was fine
JOHN WDog and cat shit all over parking lot and the walkway to the door. Smells like
Samantha KGreat people who run this place y'all are simply amazing!!
danae OWas told and confirmed with U-Haul that I would have a 15 foot U-Haul and the day I picked the truck up, I was given keys for a 26 foot U-Haul. So I called the guy and he told me U-Haul said they sent me an email about not having a 15 footer. Someone lied and I hate liars in businesses. Which U-Haul did not send me an email as a matter of fact they called to me to confirm and reassure I would have a 15 footer. So again someone lied and that was an inconvenience for where I had to drive that 26 footer. Probably won’t use U-Haul again!
brian dClean your rentals. Mine was full of mud. The gas had less than 1mile to get to the gas station. Rental office stunk of animal & cigarette smoke. Was given discount on gas then charged an additional $20+. I was given $100 off my fee.
margie sWas happy with everything, thanks.
Kenneth DKen was super helpful!!!!
Trudy MGreat customer service and he was very knowledgeable of all the equipment as well as the rules and regulations....
Willard FA little cleanup would be great.
David PGood service for sure.
Raynelle MGreat staff and very nice!
Edward MWhen my grandma got there no one was around! I called and the owner was still I'm bed! When he finally made his way down. With his dog which my grandma was timid of due to his growling! He finally put his dog back inside. It was VERY smelly inside the building combination of cat pee and cigarette smoke! His system didn't work we spent an hour waiting for him to process before we could drive off.
glenda sNice people
brian eExtremely helpful. Great to do business with.
ED KClean the windshields. There was a huge bug smear right in my line of site. (I am 5'9")
WILLIAM GVery friendly
James CThe billing on my card was way more than the billing on my receipt. Two different charges, two different days, that were way more than the total amount I was shown was charged for my rental. Very inconvenient and upsetting.
Logan AThe host was super sweet, friendly, and easy to talk to which made for a nice pickup.
Carvel KI got overcharged and he won’t give my money back. He makes uhaul look shitty
Everett PI was overcharged. I emailed an inquiry and haven’t heard anything back.
CHELSEA CI made my reservations for a 15 foot truck and car trailer at the UHual dealer down the street from my house, only to find out that UHaul transferred my order 15 miles away, which was an inconvenience. Upon arrival, only the car trailer was reserved and I had to settle with a 10 foot truck, since that was all the location had available. (Which wasn't sufficient for my needs, especiallysince it cost me over $800 for the weekend, and might have to consider another rental) People were nice in Moira, but the inconvenience and lost order were unacceptable in my book!
Mike GThe whole online pick up and drop off is a pain in the ***. Please just put a guy behind a counter again
Ricky RIt was a refreshing experience. If I ever have to move again I would definitely use this location again!
Victoria HGreat Service!
Ashley MThe office attendant was very nice and helpful. Appreciate when business is efficient, pleasant & helpful with all questions regarding the rental & vehicle. TY very good experience. Will recommend to others.
Donna RThe people were nice and helpful, but the moving blankets reeked of cigarette smoke. My whole trailer stunk when I opened it up at my destination. Not their fault, but the trailer doors leaked and we had a few books and boxes get wet.
Jessica HCalled on phone before dropping off guy sounds nice and helpful . Dropped keys in drop box
Peggy Dthe place was DISGUSTING!!! As you walk on the front porch to the "office" door, which is just the guys house, the overwhelming smell of cat shit just about makes you vomit and then you walk into the "office" and the place is filled with cigarette smoke so bad that you can barely breathe!! Close this place down or force this guy to clean this place up!! VERY BAD FOR YOUR BUSINESS
james bI did not enter this facility.
Andrea AMy truck was not ready at the time it was suppose to be. I called Uhaul 3 times and was disconnected all e times. Had to wait 25min everytime i called back. Worst experience i have had yet
Jason nyour app is trash. i was told i needed it to pickup and return the rental. app dont work, didnt even see my rental in the app, so no way to pickup or drop off. was late besause app didnt show my rental. even the websit dont show my rental. why get customers to use a useless app?
Moses WGood service
glenn sthey were super friendly and great to work with
Francis OThe owner goes above and beyond to make sure you are taken care of. I have never received better or friendlier service at any other location.
JAMIEL DExcellent customer service. Ken goes out of his way to make the rental experience easy. Thank you!
JOSEPHWILLIAM MThe pick up location was located in someone’s home. The smell of cigarette smoke pervaded the location including the packing blankets we were given. Upon getting to our final destination, EVERYTHING we packed in the truck smelled like cigarettes. It was awful. I had to wash all clothing and bedding because the stench seeped into suitcases, bags and bins. Fabric covered furniture and mattresses had to be left on the porch in the fresh air. It was awful. BTW, this was not the location we chose to pick up our rental.
ALAN TMaybe you could check the office space? The gentleman that assisted me was very friendly very nice explained everything came outside went through the trailer and was wonderful help.
susan rKen was extremely helpful and friendly. I didn’t realize the ball wasn’t on the truck when I picked up the car hauler and Ken let me borrow his new one without hesitation to make my day go a little smoother. Tremendous customer service!!!
WADES RThis place is disgusting,dirty,cats all over inside like 5 of them,so many fly stickersfull, full ashtrays,just totally nasty,people in their pajamas,I tried not to touch anything,and the smell was horrible. I will never go there again.total dump Uhaul company should be ashamed for not doing a check on this place.
BECKYL FThey were great. Nice people and quick service. Thanks
Amber AKen is always friendly and helpful.
Bruce FThe location was and person were great they made it an enjoyable experience and I will gladly return again for my next uhaul rental
Aaron AVery helpful customer service
Michael HThe Manager Ken was friendly, helpful and was willing to work my times available. Very professional.
bryan aThe moira U haul agent was very friendly ,thorough and helpful. I would definitely do future rentals and recommend his location to others.
Timothy CKen from Uhaul (Crossroads Inn Hotel location) Was very knowledgeable and helped us thru the process and even checked that all the lights worked Good experience and would definetly recommend him Stephanie & Kirk Gendron
Kirk GVery efficient.
Peter NYou need to get a uhaul dealer closer to Malone, ny like there was. I paid an extra $40 because of traveling to get the uhaul and traveling back home.
Jessica C