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Jeanette B
Customer Reviews for Crossroads Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seamless drop-off.
JOHN Dna jake is a pro
BARRY FStaff was great. Very friendly and extremely helpful. Will always roccomend this location going forward!
CHARLES TI can’t think of anything! The customer service is always excellent and I have rented numerous times to transport a specialty electric cycle for a non profit organization. Jake is always very helpful and pricing quite reasonable. Thank you!
SALLY KExcellent service.
BYRAN CNothing!
ROBB MThe staff at this location are awesome. Very friendly and helpful. Only wish Uhaul would get more realistic with the Colorado pricing. It’s double anywhere else I’ve rented.
JEANINNE MEasy pickup and drop off in proximity to storage.
JULIANNE MTruck, reception, friendly, my experience was amazing!!! I recommend it !!!
Anderson SGreat job - thanks
RICHARD BAssociate was friendly and professional. Thank you.
PHILIP AVery excellent staff!
ANDREW HAlways friendly! always efficient! I love renting with you because it is always a smooth process.
DARLA WIt was so easy and convenient to both pick up and drop off our truck. The ramp was a lifesaver, and the dolly was a great help as well. The staff was very friendly and professional. Thank you for making our moving day less stressful!
Sharon SAbsolutely incredible customer service at Windsor location off crossroad!
NEREYDA OMake sure equipment their in the U-Haul
Alexis VI left my wallet behind and they called me right away to let me know. Thanks!
DANIEL JThe service at this location was excellent.
BRIAN RHelpful and communicative. We had to extend the truck and was very easy to do
KYLE LThe equipment was old but working in good condition. The folks were freindly, helpful and fast.
Susan CThey were awesome - I left the dolly the in my storage unit and they were calm and told me to return it at my convenience no additional cost
STEVEN BCan’t improve. The personnel at this are very kind and helpful.
ERIC BFast, easy pick up and great staff.
JAMES DThe agent just took that key and didn't bother verifying fuel level or anything. I then received a charge on my credit card for 13.30 and received a receipt indicating that they charged because the fuel level was at 1/8 tank. This is incorrect. The fuel level was 1/4 tank. Further, the miles to empty was 110, which is consistent with 1/4 tank (4 * 110 = 440 miles for a full tank). The agent should have inspected the fuel level in my presence and then this misunderstanding and incorrect charge could have been avoided. I've left a voice mail. Hopefully they will call back and fix this.
GARY KEmployee didnt assist, was only customer and seemed rushed to move on
Hugh KMake it more accessable
Sandra DVery efficient & helpful!
SEON SSuper easy and convenient
CHRISTOPHER ANo improvement necessary. Everything was excellent!
JOSEPH WBetter tie downs
BRIAN MIt took far too long to get checked out with the trailer because of computer glitches in their system.
DENNIS EVery kind manager
RYAN KJake was awesome!
Jim RDon't confirm a reservation you won't fulfill. If you change pickup location and cause your customer to waste hours, consider compensating them for the time. Late return costs a day's rent, yet causing a late pickup, extra mileage, and travel time for the customer means nothing.
Michael RI use U Haul numerous times every year and this is my preferred location. The equipment is always ready, the reservations are processed on time and the staff are professional and nice. I know the professional and nice statement seems like a given but it is not in today's society. My wife's bank Customer Service representative tried to help her change her password and after a few attempts said she couldn't help her and hung up. How can you be paid for customer service and hang up on a customer? So, the bottom line is that I actually like renting equipment from U Haul because of the service provided at this location and the company should be aware of that. Thank you.
KENNETH FOur reservation was for a location at Kings Auto in Fort Collins. We were not notified that we were bumped to this location and only found out when we showed up at the original location. You should at least text or email if there is a significant change like this.
STPHN SThe man who helped us was fantastic
Tara SVery friendly and polite have rented from this location multiple times and every rental was amazing!
ALEX DNot much to improve except maybe the parking in the gates. Was impossible to get the trailer out without moving other things. Staff was super friendly and helpful.
Shawn BTruck and trailer were clean at pick up and in good conditions.
Eric RThe location didn't open until 9:30 & the manage took of for lunch at 11:30 & didn't get back until 1:00. I didn't realize he wouldn't be there at 12:30, so I had to wait until he returned. I can live with the half hour wait but the lack of open hours in the morning is annoying.
phil m