Customer did not leave a comment.Jim S.
Customer Reviews for Crossroads Self Storage
(U-Haul Neighborhood Dealer)
Windsor, CO 80550
Services at this Location:
- Mon-Fri: 9:30 am - 5 pm
- Sat: 8:30 am - 5:30 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 7/4/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not believe we could only do 24 hours at a time. Had to wait on hold for over an hour to get an adjustment to the schedule.John U.
Customer did not leave a comment.BARRY J.
Smooth and SimpleJAMES H.
Employee was very friendly, prompt, and helpful.ABIJAH S.
Great customer service friendly staff truck was cleanThomas S.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.ROBERT M.
I wish I could give more stars than five - they deserve them. I had a multipart rental and had to pick up equipment from two locations. There was an issue with the contract from another location that I could not resolve with neither original location nor U-Haul dispatch. It was this location that helped me and answered every single phone call I made, went above and beyond reaching out to company contacts to get my issue resolved.Jurijs G.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.christina W.
When I made our reservation for a 10' truck, I got the confirmation via email and we called the location saying when we would be picking it up so we thought we were good to go. We got to the location, and we got an error message saying that we were unable to pick up our u-Haul because it was too early on the day of pick up, which was May 29th. The error message said we had to wait until the facility opened on May 29th at 8:30 AM. But we were at the facility on the 29th at 7PM. It didn't make any sense so I ended up chatting with a 24/7 representative, who proceeded to tell me there was no 10' truck available at our location. She suggested a 26' truck rental which we have to pay extra for. She then gave me the customer service number to get more help (which we had already called but the operator said the wait time would be 20-30 mins). So I called, was on hold for 10-15 mins and got a very nice woman. She informed me that the session on the app probably just timed out but yes, there was no 10' truck available at our location and offered a 20' or 26' truck rental. I asked her if she would charge us extra and she said no, because of the inconvenience, we can take either truck for the same price as a 10' truck. Overall, yes we did get a better deal but the location needs to have a more updated inventory of what trucks they have available.Jennifer D.
I waited for an hour and a half to get my truck. Office personnel got stuck in accident traffic. I was not able to figure out how to pick up the truck electronically, and I was on hold with UHaul for over an hour. Once the clerk got to the office, everything went smoothly.Robert R.
Customer did not leave a comment.Lisa M.
Jake was awesome. He new I needed the trailer and called when it showed up. Great dude.JOE P.
Cassie was amazing, so amazing that she was swamped, and all by her self. And have each customer ahead of us in line her full undivided attention. Maybe get that girl some help!MARLAYNA R.
No communication regarding where to drop uhaul for after hour drop offsANGELA G.
Jake was great to work with! I had an exhausting truck reservation with a closer location but after working with Jake, I've changed the location plus added another trailer reservation. Very impressed!Natalie R.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.diane Y.
Jake was aware that we were going to be there which is a nice feeling. He helped us unload the dolly/car and it was an easy turnover. This was definitely appreciated after a long 27 hour drive .Stephanie K.
Customer did not leave a comment.Sherri J.
The representative was very helpful & polite at correcting the computer issues that came up.Robert H.
The place where I picked up the equpment was fine and the condition was excellent. The HORRIBLE experience with U-Haul was that all your software was down and my reservation was lost and all information had to be re-entered manually that took almost 2 hours. During a move 1/3 thw way across the country the was a stressfull experience and I had no way to even print out rental contract papaers for while being on the road. It took going up the food chain in U-Haul corportate to get anything done. Even your phones were on the blink because you have VOIP phones. Totally frustrating and stressful. I asked yor manager for some sort of compesation for this horrible experience. It was not the fault of the dealers but an incompetent IT departement that cannot keep your systens up. The equipmet was fine but due to your software going down, it turned into a nightmare. Make it right with me, somehow! Scott McLean (970) 888-2871 email@example.comChant M.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Mathew W.
Good experience, no complaints!DANIELLE A.
Honestly the customer service rep (temp fill in) went above and beyond in assisting my son and I this morning! He also was very caring and helpful when my son hurt his finger. He rushed to get us paper towels and a bandaid. Thank you so much for everything you did for us today!!! Customer service at it's finest!Angelina W.
Scheduled 800am mobile pickup. This place ignored the mobile setup, causing me to be 2 hours late to a customer. Worst U-Haul agent I have delt with in 25 years working with uhaul.TIMOTHY D.
Customer did not leave a comment.SAVANNAH LEE M.
Customer did not leave a comment.JAMES D.
Greetings, I received my final bill for the rental and the milage the facility recorded for my ending mileage was incorrect. I emailed the business with the picture and an explanation of the overcharge and I never heard from them. The amount is not huge, less than $20.00, but the final bill was incorrect. If someone reads this that can help, I would appreciate it.Darel K.
Have bigger trucks availableDAN B.
Customer did not leave a comment.SHERRi T.
The tail lights did not work on the truck.erika M.
Only one associate was working so had to wait a significant amount of time to return rental. Very frustrating!!!!!!Annette Z.
I arrived at my appointment time at 9am. No one was at the location to give me keys so a local scheduler had to send me another 17 miles further from my house after already have to change locations once. Later that afternoon a guy called me from the place returning my call he said the person supposed to be there was sick (not empathetically). I guess they don't check messages often. Just not a professional location and wasted an additional hour and a half of a busy moving day. I am sure we are a one-off situation. At least I hope we are. The scheduler Jennifer was very helpful on the phone to get me to my next pick-up location in Fort Collins which was much better!Robert J.
Customer did not leave a comment.Evan K.
Customer did not leave a comment.William T.
Nothing, all is good!ALAN G.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.Dwight G.
Customer did not leave a comment.MICHAEL L.
GIRL FROM UHAUL IN DENVER CALLED ME LAST MINUTE, SHE WAS RUDE.....HAD TO GET HOUR RIDE WITH UBER TO PICK UP TRUCK AS LOCATIONCHANGED, PRICE WAS HIGHER THAN QUOTED! Price actually went up 2x. Truck pulled to right, was dirty upon pickup. Brakes squeaked.Richard R.
Customer did not leave a comment.Juan C.
App didn't workBrian U.
Customer did not leave a comment.Archibald S.
The online app did not work so pick up and drop off were confusing. At least the store was open when I picked up or I would not have been able to get the keys.STACEY S.
Very friendly and helpful staff memberJamie F.
Jake was very helpful and he took the time to explain everything needed to make the rental experience a pleasant one. The location is always very neat and well-maintained.GBEMILEKE R.
Jerry went above and beyond to help me with my reservation.Justin A.
Jake was very professional, knowledgeable and helpful. Pleasure doing business with. I will definitely rent from this location again and will recommend to friends and family.Yuri S.
Super nice and great guy at pick up! Made sure everything was taken care of and we were happy! One of our best experiences with uhaul!MELISSA R.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Ron D.
Customer did not leave a comment.DOUGLAS H.
Jake was incredible to work with.Alexander W.
Customer did not leave a comment.Clay D.
Customer did not leave a comment.GALE DON L.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.Charles J.
Customer did not leave a comment.ROBIN J.
Jerry was the person that helped me in Colorado. He was very helpful and had a very positive attitudeGary P.
Customer did not leave a comment.Nathan C.
Customer did not leave a comment.Deb S.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.darlene P.
Customer did not leave a comment.GALE DON L.
Customer did not leave a comment.Jeff P.
Easy drop off, friendly staff.Douglas K.
I called the reservation center in Denver after missing their call. I was on hold for a while and then the recording said there were technical difficulties and to try back later. Really?Brett R.
Customer did not leave a comment.Paul M.
It was all good!!!!!!!Velvet T.
Your app sort of sucks. You need to build in the capability of making a multi-day rental.Chad C.
Customer did not leave a comment.Mark L.
Very thorough check out and back in. Thanks.Frank B.
Customer did not leave a comment.Raymond R.
Customer did not leave a comment.ADAM B.
I had a great experience, easy and fast pick up. I wasn't nickeled and dimed to death with extra charges. The truck was in great condition with excellent air conditioning.Dawn J.
Jake is very helpful and professional.Brian W.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.Lindsay K.
Customer did not leave a comment.james B.
Customer did not leave a comment.STEVEN H.
Dropped off after hoursAdolphus L.
Pickup was easy and Jake was very friendly and accommodating getting us help from road side assistance. The one problem that I had was the electrical component to connect an auto transport had blown 2 fuses so when I arrived at my different location to get the auto transport I had to wait for 3 hours for road side assistance to come figure out that it was a blown fuse. It caused me to be a day behind since I did not drive off the U-Haul lot until 4:00 then rain came. U-Haul did extend my rental for 3 hours but the stress of waiting at a U-Haul location for road side assistance while I looked at 2 other 20 foot trucks was frustrating and made no sense. If that truck was not towing anything then swap trucks but no I had to wait 3 hours. Could of been handled differently then making the customer wait for road side assistance while sitting on the U-Haul lot with an empty truck.Gary O.
See previous submission, unsure why I am being asked to do 2?Jessica G.
I submitted a complaint 7/2/20 and am awaiting a response.Time and location change, rental was unclean, unavailable, and missing fluids.Jessica G.
My rental was unique and the local Uhaul location struggled to figure out my rental, causing More than an hour delay. Terrible customer service by Uhaul, do better.John D.
Check unit in and out. Had 4 low tires. One with 14 pounds of pressure.rod A.
Customer did not leave a comment.Virginia V.
Customer did not leave a comment.thomas P.
As usual the individual location and service was fantastic but the online reservation system was a nightmare. This caused us to drive and extra 40 miles to get a 10 ft truck. I know you never read these so I can just say I'm not surprised by the klinky online system and spending 30 minutes on hold waiting for a live service rep to get a simple reservation update.Doug F.
They would not provide return credit for extra boxes I returned. They took info and said they would send a check but would not provide return credit for boxes purchased at other U-Haul agencies. I was encouraged to prepay extra miles and days. When I turned the truck in at Las Vegas I did not get the credit there. Las Vegas prepared a back charge paper so they can credit the $158.00 to my account. They should have told me not to prepay extra days and miles.David D.
Customer did not leave a comment.charles M.
The drop off personnel were great!Paul E.
Customer did not leave a comment.ROBERT L.
Scheduling was easy and staff was friendly, accommodating, and fully answered all questions. Equipment was ready as scheduled, clean, and the van was well maintained. We would rent from this location again!Kelly E.