I left my wallet behind and they called me right away to let me know. Thanks!
DANIEL J
Customer Reviews for Crossroads Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service at this location was excellent.
BRIAN RHelpful and communicative. We had to extend the truck and was very easy to do
KYLE LThe equipment was old but working in good condition. The folks were freindly, helpful and fast.
Susan CThey were awesome - I left the dolly the in my storage unit and they were calm and told me to return it at my convenience no additional cost
STEVEN BCan’t improve. The personnel at this are very kind and helpful.
ERIC BFast, easy pick up and great staff.
JAMES DThe agent just took that key and didn't bother verifying fuel level or anything. I then received a charge on my credit card for 13.30 and received a receipt indicating that they charged because the fuel level was at 1/8 tank. This is incorrect. The fuel level was 1/4 tank. Further, the miles to empty was 110, which is consistent with 1/4 tank (4 * 110 = 440 miles for a full tank). The agent should have inspected the fuel level in my presence and then this misunderstanding and incorrect charge could have been avoided. I've left a voice mail. Hopefully they will call back and fix this.
GARY KEmployee didnt assist, was only customer and seemed rushed to move on
Hugh KMake it more accessable
Sandra DVery efficient & helpful!
SEON SSuper easy and convenient
CHRISTOPHER ANo improvement necessary. Everything was excellent!
JOSEPH WBetter tie downs
BRIAN MIt took far too long to get checked out with the trailer because of computer glitches in their system.
DENNIS EVery kind manager
RYAN KJake was awesome!
Jim RDon't confirm a reservation you won't fulfill. If you change pickup location and cause your customer to waste hours, consider compensating them for the time. Late return costs a day's rent, yet causing a late pickup, extra mileage, and travel time for the customer means nothing.
Michael RI use U Haul numerous times every year and this is my preferred location. The equipment is always ready, the reservations are processed on time and the staff are professional and nice. I know the professional and nice statement seems like a given but it is not in today's society. My wife's bank Customer Service representative tried to help her change her password and after a few attempts said she couldn't help her and hung up. How can you be paid for customer service and hang up on a customer? So, the bottom line is that I actually like renting equipment from U Haul because of the service provided at this location and the company should be aware of that. Thank you.
KENNETH FOur reservation was for a location at Kings Auto in Fort Collins. We were not notified that we were bumped to this location and only found out when we showed up at the original location. You should at least text or email if there is a significant change like this.
STPHN SThe man who helped us was fantastic
Tara SVery friendly and polite have rented from this location multiple times and every rental was amazing!
ALEX DNot much to improve except maybe the parking in the gates. Was impossible to get the trailer out without moving other things. Staff was super friendly and helpful.
Shawn BTruck and trailer were clean at pick up and in good conditions.
Eric RThe location didn't open until 9:30 & the manage took of for lunch at 11:30 & didn't get back until 1:00. I didn't realize he wouldn't be there at 12:30, so I had to wait until he returned. I can live with the half hour wait but the lack of open hours in the morning is annoying.
phil mI rarely, if ever, provide a review but I am so awe-struck at the incredible service I received from Crossroad Storage and UHaul. My situation was unique due to a family matter out-of-state which required a specific window of time because I also needed other family members to facilitate my move and due to property closing timeline, my belongings had to be out by a certain date. I was able to reserve the right truck, pay for for the rental package I selected in advance and provide all details to my family. That being said, once family members arrived on-site, Jake was almost unbelievable!! He was accommodating, assuring of return details, connected to my family members, and, even when adverse weather interrupted all the planning and coordinating, Jake worked with me long-distance, accommodated extra time needed to finish the move then adjusted my rental payment clean, quick and efficient. I absolutely would recommend Crossroads Storage and UHaul, and though I am pleased with the storage facility I chose, I wish I had known about Crossroads Storage before I rented - all because of Jake. Thank you so much for making my "move-out" situation that much less stressful.
Julie HHad a flat on the Uhaul trailer while traveling on interstate 70. Uhaul was responsive. Even though I lost two hours, uhaul did an acceptable job addressing the matter by deploying a serviceman to help. Service tech that fixed the tire was effective and friendly.
Jennifer MAlways excellent experience here! Thank you.
Sally KVery good. Quickly got me out of there.
David YUhaul employee was friendly and helpful.
Ashley GThe two gentlemen at the front counter made my experience seamless and were very helpful and accommodating. Highly recommend using this location if you are moving to or from Windsor!
Bradly HThe manager was very accommodating and helpful!
Brian CEverything was great!
Sally KI would never use Uhaul again!
Christopher JStaff was incredibly helpful especially with a change in plans. Highly reccommend
Jack HGreat customer service. They make it a very easy experience. This was my second time renting from this location and I will use them again if the need arises.
Donna SEveryone and everything was quick and easy
Mark WExcellent customer service. Jake went out of his way to make it a smooth rental. I definitely recommend this location.
Donna SSmooth as silk, transaction was handled very professionally
Randy RVery helpful
Gary WNothing. Jake was polite, friendly and helpful. Everything went well.
Albert PI did self check in and out and it was very easy.
Lori RThis location is great, but your company has significant issues overall. I had a truck reserved for the day following this rental, and you canceled it at the last minute. You don't book a truck for a move at the last minute. It is something you plan, and your inability to deliver it is a disaster for your company. I wish I had done more research before I relied on you, once I did I found numerous instances of the same issue.
Christopher AI have used this location before. They're always courteous and I will use them again in the future.
William BFantastic customer service.
LeAnn RThe guy who was working was by himself and busy but was efficient and very helpful and nice.
Robert RWas a very good experience, keep up the good work.
Brian TThe customer service at our pick up and drop off location was EXCELLENT!
Christine B