Well, your scheduling team could 1. Avoid changing the scheduled location and time at the last minute. 2. Inform me if you do. You clowns really messed with my schedule. I wanted to pick the trailer up at 0830 at the Boyd Lake Dr. location, but the location you switched me to (without any notice) didn't open until 0900. Pathetic. The gentleman at the pickup location was very accommodating and did his best to help me out, so I give him stellar ratings.
BRET K
Customer Reviews for Crossroads Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super smooth process. The guy working there was extremely courteous and helpful. Thanks again for the Pepsi!
JONATHAN BAdvise customers of the dolly/hand truck and blankets inside of the truck. I wasn’t planning to use and it took up a lot of space, making packing significantly more difficult than it should have been.
JONATHAN JI booked my reservation for a storage unit and a truck on the same day over six weeks in advance. My truck reservation was moved twice, I had to visit the storage unit twice in one day to be moved, which made me late to pick up the truck the gentleman in the office was a complete imbecile and was rude about the fact that I was late because I was stuck at the U-Haul place. I would absolutely avoid ever using this location again, moving is stressful enough, avoid using this location.
JOHN SThank you, kind gentleman, for superior service and outstanding customer care. You made my move so much easier. God bless y'all!
DEBRA SCheck in and check out efficient
CAROLE AThe person that was working later when I returned it was great . Even Though UHAUL App was terrible
Mike OGreat communication fast reliable service
CHRISTOPHER RThey came right out and helped me unhook and got me on my way
Lawrence KKeep doing what ya doing
THOMAS BVery friendly and helpful, will use this location again if I ever need to move or anyone I know needs to move.
Joshua LGreat experience
JANA SJake made the check in process simple.
John LSeamless drop-off.
JOHN Dna jake is a pro
BARRY FStaff was great. Very friendly and extremely helpful. Will always roccomend this location going forward!
CHARLES TI can’t think of anything! The customer service is always excellent and I have rented numerous times to transport a specialty electric cycle for a non profit organization. Jake is always very helpful and pricing quite reasonable. Thank you!
SALLY KExcellent service.
BYRAN CNothing!
ROBB MThe staff at this location are awesome. Very friendly and helpful. Only wish Uhaul would get more realistic with the Colorado pricing. It’s double anywhere else I’ve rented.
JEANINNE MEasy pickup and drop off in proximity to storage.
JULIANNE MTruck, reception, friendly, my experience was amazing!!! I recommend it !!!
Anderson SGreat job - thanks
RICHARD BAssociate was friendly and professional. Thank you.
PHILIP AVery excellent staff!
ANDREW HAlways friendly! always efficient! I love renting with you because it is always a smooth process.
DARLA WIt was so easy and convenient to both pick up and drop off our truck. The ramp was a lifesaver, and the dolly was a great help as well. The staff was very friendly and professional. Thank you for making our moving day less stressful!
Sharon SAbsolutely incredible customer service at Windsor location off crossroad!
NEREYDA OMake sure equipment their in the U-Haul
Alexis VI left my wallet behind and they called me right away to let me know. Thanks!
DANIEL JThe service at this location was excellent.
BRIAN RHelpful and communicative. We had to extend the truck and was very easy to do
KYLE LThe equipment was old but working in good condition. The folks were freindly, helpful and fast.
Susan CThey were awesome - I left the dolly the in my storage unit and they were calm and told me to return it at my convenience no additional cost
STEVEN BCan’t improve. The personnel at this are very kind and helpful.
ERIC BFast, easy pick up and great staff.
JAMES DThe agent just took that key and didn't bother verifying fuel level or anything. I then received a charge on my credit card for 13.30 and received a receipt indicating that they charged because the fuel level was at 1/8 tank. This is incorrect. The fuel level was 1/4 tank. Further, the miles to empty was 110, which is consistent with 1/4 tank (4 * 110 = 440 miles for a full tank). The agent should have inspected the fuel level in my presence and then this misunderstanding and incorrect charge could have been avoided. I've left a voice mail. Hopefully they will call back and fix this.
GARY KEmployee didnt assist, was only customer and seemed rushed to move on
Hugh KMake it more accessable
Sandra DVery efficient & helpful!
SEON SSuper easy and convenient
CHRISTOPHER ANo improvement necessary. Everything was excellent!
JOSEPH WBetter tie downs
BRIAN MIt took far too long to get checked out with the trailer because of computer glitches in their system.
DENNIS EVery kind manager
RYAN K