Customer Reviews for Crown Motors
(U-Haul Neighborhood Dealer)

220 reviews

805 N Saint Augustine Rd   Valdosta, GA 31601

(229) 241-7725

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(229) 241-7725

805 N Saint Augustine Rd
Valdosta, GA 31601

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frantz C. 
Rating:
3.0

The online check in was difficult. Uhaul continued to ask for more and more ID. It took over an hour to do the online check in. Horrible experience

james N. 
Rating:
5.0

Fast Friendly Efficient and the only place I'll use in the area from now on!

CHRISTINA J. 
Rating:
5.0

Customer did not leave a comment.

CANDICE I. 
Rating:
5.0

I have used this location a few times. The customer service is great, and they always have inventory! Thats my new spot for Uhauls now.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

LARHONDA W. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
2.0

Reservations for one place and had to go to another to pick up. Then had to use phone to check in to get it. Waste of time

Gary F. 
Rating:
3.0

Customer did not leave a comment.

TERESA T. 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Owner was very respectful , helpful and courteous!

COREY LASHAWN T. 
Rating:
5.0

Everything was great even down to the representative very quick and easy process .

JACQUELINE W. 
Rating:
3.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

The people here were extremely nice and accommodating. I'm very happy with their customer service.

ERIC BRENDAN D. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

DECARLOS D. 
Rating:
5.0

Friendly service

TAKISHA M. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
3.0

The prices for the size of the trucks are high and not competitive for the area. Receptionist had a bad attitude, I would never return to this location.

NATACHA S. 
Rating:
4.0

Customer did not leave a comment.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

DEAN Y. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL H. 
Rating:
1.0

Worst experience ever moving. Never again. I will spread the word to anyone that is considering uhaul.

Laura W. 
Rating:
5.0

Awesome Service!

TERRELL J. 
Rating:
5.0

Customer did not leave a comment.

CRETIA J. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
5.0

awesome

Kevin V. 
Rating:
5.0

Good and professional

MARILUZ Q. 
Rating:
3.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

This location was absolutely wonderful & I am grateful that I used this company for my rental. I highly recommend to everyone.

CASSIDY M. 
Rating:
5.0

Superb service

TRACY L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

great place. reapected my time. in and out quickly. easy returns. will do business with again!

JAMES W. 
Rating:
5.0

Easy to pick up. Good price for a last minute short term need.

Mark Y. 
Rating:
4.0

Customer did not leave a comment.

Rokita B. 
Rating:
2.0

The cabin looked like someone went off roading in it then spilled soda on it.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
3.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Very convenient and easy to access.

Jasmine J. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
1.0

I return the equipment within 10 hours and they charge me after hour fee and I call them the next morning and they told me I was taking care of other word they lied to me but I'll want protest against it I'll go elsewhere the next time around.youll be more earnest dealers I hope that extra 20 crown motor beat me out of I return on 7/26/30 and go pictures to back it up

CEDRIC R. 
Rating:
1.0

Customer service at the pick up location was very poor. The service provider gave me a contract printed in extremely small font. I asked him if he could print another copy with larger font and he responded "that's it."He asked me to sign the contract before I read it and without showing me or telling me about the vehicle I was picking up. When I asked about the vehicle he pointed from his desk to the outside and told me "it's the one with the 2 T's in the number and he said he sent me an email. I asked what was the purpose of the email and he told me to follow the link. I went outside to look for the truck. I had no idea what the email was about. So I kept going back and forth from the truck to the inside asking questions. After about my third trip he finally can outside and explained. I wasted too much time picking up the truck. Early that morning I reserved a truck and was sent a confirmation email and given the location to pick up the truck. About an hour before I was to pick up the truck in Valdosta, Ga I received a call telling me that the closest available truck was in Jacksonville, Fla. After explaining that a truck was on hold for me and that I had been driving for approximately 4 hours to pick up the truck at the location in Valdosta the lady told that the truck was at the location however the place was closed and I would not be able to get it. She then told me about the truck at another location. This was my first experience with U-Haul and it was quite an awful experience. First the truck I reserved and paid for was not available. Second, the attendant at the location where I picked up the truck was not helpful thereby creating problems.

LEVETTE L. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
2.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Very easy with mobile check in... extremely less time consuming. Wonderful, i loved it

Charlotte W. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE G. 
Rating:
5.0

Excellent folks to deal with. Easy to make reservations. Convenient location to pick up vehicle. Excellent rates. Always a very good experience.

Donald W. 
Rating:
5.0

Everything went excellent. Keep doing what you all doing.

Johnny C. 
Rating:
5.0

Dependable service. Good people to rely on and deal with. Convenient location.

Donald W. 
Rating:
5.0

Great people to deal with. Quick leasing process. Very convenient. Enjoy the experience

Donald W. 
Rating:
4.0

Customer did not leave a comment.

Michiel M. 
Rating:
5.0

Easy setup for rental, pickup and return. Friendly folks to deal with. A fine experience. Will recommend them and will return when needed. Thanks.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

KATIA L. 
Rating:
5.0

Appreciate y'all

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

MELISSA L. 
Rating:
5.0

This was my second time renting from this dealer. Will rent from him anytime I need a truck rental. He was very nice and friendly

James J. 
Rating:
5.0

Customer did not leave a comment.

Barry A. 
Rating:
5.0

Staff was very friendly and helpful

James J. 
Rating:
4.0

Customer did not leave a comment.

Ella S. 
Rating:
5.0

The service was great, I use uhaul every time I move, and they never fail

James A. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Nothing.

LAJUAN H. 
Rating:
4.0

Crown Motors was courteous and helpful!! Although the brake light fell out of the fender in less than 5 miles!! The customer service center, especially CLASSICA was a rude / incompetent ass!! I pray I never need to rent from U-Haul again!!! This was a horrific experience. In my humble opinion you have way too many locations!!! One here, Adams, was supposed to be open between 11am & 2pm (really?? 3 hours??). But for two consecutive days NO ONE was there!! They had the auto hauler I needed/wanted......I had to settle for the cyclops dolly!! Sigh............

Ellis C. 
Rating:
1.0

give detailed information on what needs to be done before dropping off truck

Maurine H. 
Rating:
5.0

Customer did not leave a comment.

latoya B. 
Rating:
5.0

No improvement needed u haul is awesome.

Tina R. 
Rating:
5.0

Very good experience.

Bob L. 
Rating:
5.0

Nothing, service was very professional

Sabrine T. 
Rating:
5.0

Have more available

Lucius E. 
Rating:
5.0

Customer did not leave a comment.

Courtney O. 
Rating:
5.0

I felt a bit rushed at the end as both people in the office left when I got the key

Cara T. 
Rating:
5.0

Great Customer Service and always friendly and very helpful!!

Rene' C. 
Rating:
5.0

Really good people work here. Don't hesitate to rent through them.

Justin D. 
Rating:
5.0

No need to Improve Excellence

Beverly F. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

6x12 could use a tongue dolly. Tongue is lying on the ground when picking up trailer at store. You must lift full weight of tongue to self hook up and unhook. You'd better have a good back if planning on renting and hooking up yourself or returning after hours and unhooking by yourself. The mobile app is easy and convenient.

Steven P. 
Rating:
5.0

Great service

Danny R. 
Rating:
5.0

None

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Eleanor A. 
Rating:
5.0

Customer did not leave a comment.

Lindsey S. 
Rating:
4.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Katelyn F. 
Rating:
5.0

I had used this dealer previously and they were very courteous and helpful. My parents, who picked this trailer up for me, reported having a good experience this time. I would definitely use them again. Great location, great signage to identify them as a UHaul dealer and great customer service.

Susan Y. 
Rating:
5.0

Nothing. The people at Crown Motors were helpful and professional. The transaction was very easy. They will be my first call should I need to rent a U-Haul in the future.

Dennis B. 
Rating:
5.0

Uhaul trailers need to have a built in jack system. Also, they need to have a V nose at the front for more fuel efficiency and swaying. Lastly, the trailer I rented needs to be more user friendly for a single individual.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Charlene S. 
Rating:
3.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Ebenezer E. 
Rating:
5.0

Everything is good at this location an everyone is very friendly

Janika F. 
Rating:
5.0

Great service

Douglas C. 
Rating:
5.0

Everything was fine for me and I am sure it will be for the next person.

Deborah S. 
Rating:
5.0

Crown Motors were very helpful in our experience. Thank you so much. We will definitely recommend doing business with you.

Iris M. 
Rating:
5.0

Continue the good work

RICHARD M. 
Rating:
5.0

can't think of a thing..

cletis C. 
No reviews have been submitted for this location.

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