Customer Reviews for Cuba Self Storage
(U-Haul Neighborhood Dealer)

72 reviews

711 S Franklin St   Cuba, MO 65453

(573) 885-4102

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 885-4102

711 S Franklin St
Cuba, MO 65453

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEVIN M C. 
Rating:
3.0

Customer did not leave a comment.

SHANNON R. 
Rating:
4.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

This goes for every UHaul encounter I had: the entire experience and every single staff member was amazing! I cannot tell you how impressed I am with UHaul. This comes on the heels of a stressful journey across America, that when we decided to throw our crappy car onto your trailer and truck, turned into a pleasant mini vacation if you will. I called 1-800-go UHaul and will never ever not do that again. This entire corporation deserves a huge pat on the back. Thank you for everything! Matt Caniglia

Matt C. 
Rating:
5.0

Customer did not leave a comment.

DAVID SCOTT M. 
Rating:
5.0

Many thanks to the Cuba self storage team.

Mar-Bal I. 
Rating:
3.0

Customer did not leave a comment.

Rylee H. 
Rating:
5.0

Very clean and friendly

ALBERT S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA Z. 
Rating:
5.0

The lady at Cuba Storage was wonderful. It was suppose to be an after hours pick up but the Uhaul app would not work to allow me to use this feature. The lady happened to be there due to other business and was willing to stay and help me be able to check-in even though it was 2 hours after they closed. She and this location were amazing. The app and after hours pick up through Uhaul was awful, I was on hold 45 minutes before I hung up when this employee took her own time after hours to help.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Liam S. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
1.0

Make sure the rental is equipped per the order made by customer online. Waste of time and money, also if someone from the roadside assist says they're going to call you back - make sure they actually call you back!

Melinda M. 
Rating:
5.0

Excellent facility and great customer service!

William C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

The truck they rented me had 3/4 of a tank. 3.5 miles from the pickup location the transmission went out. They brought me a truck with under 1/4 of a tank but did not update that in the paperwork. I paid $70 to fill it up. I then had to pay an additional $60 at the drop off location because it was a little under 1/2 tank when I dropped it off which was plenty more than what it had. They also charged me for insurance I made sure to say I didn't want. As a Navy veteran I wouldn't recommend U-Haul. They only want to find any way possible to charge you more.

Jonathan L. 
Rating:
5.0

Great customer service

Mike S. 
Rating:
4.0

the lady who rented the u-haul trailer to us was friendly and advised us to check it for dents/damage and we did. We didn't check the tires until later when we stopped to get gas and found the tires to be badly worn-one was mostly bald. I am amazed that U-haul doesn't have a procedure to check the tires as these tires had to have been this way for a long long time. it worried me the rest of the trip wondering if one of the tires was going to blow out on us..

Roger G. 
Rating:
5.0

The lady at this facility was very friendly and I was able to drop off the truck and leave very quickly, which I very much appreciated.

Michael M. 
Rating:
3.0

I didn't like the fact that it's on a gravel road and my car was dirty, but everything else was good.

Mickey D. 
Rating:
5.0

Customer did not leave a comment.

Caroline K. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Great location. Very friendly.

Dustin J. 
Rating:
5.0

Everything was great. No need for any improvements

Cheryl P. 
Rating:
5.0

I had great service and equipment. I was able to drop the equipment off early since I got back on Sunday evening and my account was settled without me having to go back to the office. Everything was perfect. Thanks.

Vernon F. 
Rating:
5.0

Customer did not leave a comment.

Dominic P. 
Rating:
5.0

Excellent communication from this location. Would do business with again.

THOMAS R. 
Rating:
4.0

Only complaint would be, I was given a larger vehicle than in had ordered. I ordered a vehicle one month ahead of time so this wouldn't happen. The vehicle given ran fine but used much more fuel than the smaller vehicle I had ordered. There for my expenses were much greater. For this reason I will look at other rental companies to fill my need. P. S. When I arrived to the rental drop off location, they had a plethora of vehicles on site. Maybe you need to make be these around the country?

John R. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
5.0

Customer did not leave a comment.

matt P. 
Rating:
5.0

Both gentleman were very polite and courteous. 10/10 would recommend to anyone this location for use.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL GLEN G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Pick up and delivery were locations were perfect . As I have stated you need more small trucks . I will use Uhaul in the future if I need a truck . Thanks

JUDY C. 
Rating:
5.0

The staff was knowledgeable and friendly. I would definitely recommend!

Chelsey L. 
Rating:
5.0

Great customer service and willing to answer all questions.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Delilah O. 
Rating:
2.0

We were told that this location was open until 5pm on SAturdays. We returned at 3:45pm and no one was there. Sign said closed at 1pm. Online drop off was hard to navigate.

Jackson W. 
Rating:
5.0

Very satisfied customer here

STANLEY H. 
Rating:
5.0

Great customer service!

William C. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
2.0

Customer did not leave a comment.

RHAHEIM R. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Friendly and helpful. Great place to do business with.

Earl H. 
Rating:
3.0

Would recommend only if necessary. The self-return went well once I called for help. The office had closed at noon. It would have helped to have known this prior.

Deborah T. 
Rating:
3.0

Customer did not leave a comment.

Gerard B. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Laurinda V. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
4.0

The hours are too short. They close at noon on Saturday and closed on Sunday. They are only open 9-4 Mon through Friday. Everyone is at work at those times.

Cherri R. 
Rating:
3.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

The gentleman was very nice and professional.

Shane R. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

Pam D. 
Rating:
5.0

Pleased with the service

Matthew N. 
Rating:
3.0

I found Ruth very personable in Cuba, Missouri.

jill B. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

STUART K. 
Rating:
5.0

Nothing. Everything worked out very smoothly. Thank you.

james R. 
Rating:
5.0

Person on duty gave excellent service

JOYCE F. 
Rating:
1.0

They added an extra 100 miles on to my bill and cost me 80$ I've been waiting 3 days and nothing has been resolved. They do not call me when they say. I have to reach out to them

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

they were amazing

Donna G. 
Rating:
3.0

The truck was not available when promised and did not come with the dolly as was promised. They were very helpful when I failed to lock the storage unit properly.

Carol G. 
No reviews have been submitted for this location.

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