Customer Reviews for Cuba Self Storage
(U-Haul Neighborhood Dealer)

199 reviews

711 S Franklin St   Cuba, MO 65453

(573) 885-4102

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 885-4102

711 S Franklin St
Cuba, MO 65453

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ron C 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

TYLER N 
Rating:
5.0

Customer did not leave a comment.

STEVEN H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Very friendly and helpful.

JENNIFER B 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

No changes.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

PHILLIP Y 
Rating:
5.0

Customer did not leave a comment.

KERRY R 
Rating:
5.0

Customer did not leave a comment.

WAYNE R 
Rating:
5.0

great Friendly service

ROGER S 
Rating:
5.0

fast and professional

James O 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Ruth L 
Rating:
5.0

Very friendly staff easy returns highly recommed this location

FRANK H 
Rating:
5.0

very friendly and courteous. would definitely recommend

MICHAEL W 
Rating:
5.0

Check mechanical issues on trucks. My 2023 14k miles 15' truck sent to go 400 miles one way had catastrophic electronic failure that as a professional mechanic find highly unlikely to have started for the first time, within the first 15 minutes of my possession of the vehicle. Y'all can do better, especially for long distance, one way trips.

MITCHELL B 
Rating:
5.0

Customer did not leave a comment.

JULIE A 
Rating:
5.0

Customer did not leave a comment.

Gregory W 
Rating:
5.0

Customer did not leave a comment.

Sharon C 
Rating:
5.0

Customer did not leave a comment.

GREGORY K 
Rating:
5.0

Check in was good.

JANET B 
Rating:
5.0

Customer did not leave a comment.

SANDRA S 
Rating:
3.0

Customer did not leave a comment.

BRANDON T 
Rating:
5.0

Customer did not leave a comment.

CODY M 
Rating:
5.0

Everything was smooth and fast. Could not ask for a nicer person at this location.

Elizabeth G 
Rating:
5.0

Customer did not leave a comment.

Benjamin B 
Rating:
5.0

Customer did not leave a comment.

Michelle P 
Rating:
5.0

Fast and friendly service, they are very polite and easy to work with. I will definitely use this location in the future. Thank you

Darrell W 
Rating:
5.0

Customer did not leave a comment.

Lori B 
Rating:
5.0

Great place to drop off or rent!!!!

Wanda H 
Rating:
5.0

Great customer service!

Christy F 
Rating:
5.0

He actually looked over the vehicle and the mileage and gas amount. He provided physical paperwork. He was very professional.

Perry W 
Rating:
3.0

Customer did not leave a comment.

jeremy j 
Rating:
5.0

Customer did not leave a comment.

Alicia S 
Rating:
5.0

Customer did not leave a comment.

Penny R 
Rating:
5.0

I didn't know what to do to get the keys out of box. Thankfully a man pulled up, he had keys to open door. He asked if he could help me. I never a rental. Praise God he got me checked in,got the keys out. He suppose to take a couple of young ones to a game, but took care of me first. Thank Sir hope the game was good. You all were fast and pleasant to deal with. God Bless and again thank you.

Lisa A 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Thank you

Daniel R 
Rating:
5.0

Customer did not leave a comment.

Joe P 
Rating:
5.0

Wanda was super nice and helped out with our truck return and our trailer return location issue.

Victoria W 
Rating:
5.0

Customer did not leave a comment.

PHILLIP Y 
Rating:
3.0

The drop off after hours was not easy on my phone. If my son had not been there I wouldn’t have been able to complete. Never got an email or message saying it was a completed turn in. Very confusing

Patricia C 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

Crystal P 
Rating:
5.0

Customer did not leave a comment.

Alejandro M 
Rating:
3.0

Rental of moving pads was not explained very well. Trucks breaks need to be serviced. The truck would not stop unless without placing large amount of pressure on the brake pedal. I did not feel like I could stop quickly.

TRAVIS G 
Rating:
4.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

This location is very easy to deal with. Everyone is top notch.

Travis C 
Rating:
5.0

Customer did not leave a comment.

Dave W 
Rating:
3.0

Customer did not leave a comment.

Kathy H 
Rating:
5.0

Customer did not leave a comment.

Cheryl D 
Rating:
3.0

Excellent customer service. Thanks!

Peter P 
Rating:
5.0

There really isn’t anything that can make it better. It was really good. The staff was friendly, the truck was nice and worked well, and the price was affordable. Thank you

Joshua M 
Rating:
3.0

Customer did not leave a comment.

Beverly J 
Rating:
5.0

Customer did not leave a comment.

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

Your U-Haul turn-in app did not allow enough room in the comments block for me to describe the problems listed above. Although the app did not indicate there was a word/letter limit, once I completed that stage, I found the “continue button greyed out and couldn’t figure out why it would not let me continue. It took much too long to complete, leaving me standing in the cold for at least thirty minutes. Difficult to use, and there should not be a word/letter limit when a customer is describing a problem. Further, I listed the equipment as unsafe to rent to next family due to the above reasons, yet the app completed stating that the equipment would indeed be picked up by the next family- indicating that U-Haul cares not about renting out unsafe, unpaired equipment. I would not be surprised if U-Haul ends up facing a class action lawsuit

Vito V 
Rating:
5.0

Customer did not leave a comment.

james p 
Rating:
5.0

Customer did not leave a comment.

Alejandro M 
Rating:
5.0

No improvement needed. It was a great experience.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Alicia S 
Rating:
4.0

Customer did not leave a comment.

Doug S 
Rating:
5.0

Customer did not leave a comment.

Norman H 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

all good. great value for the buck

Thomas H 
Rating:
5.0

The Cuba location and staff is easy to work with ! They have been very helpful

darrell h 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Curtis B 
Rating:
5.0

Customer did not leave a comment.

Christine M 
Rating:
5.0

Customer did not leave a comment.

penni c 
Rating:
5.0

Customer did not leave a comment.

anna m 
Rating:
5.0

Everyone is always so nice at this location it’s my favorite.

Travis C 
Rating:
5.0

Customer did not leave a comment.

anna m 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
4.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

n/a

Michael L 
Rating:
5.0

Outstanding in all respects! Very fast and friendly. Highly recommend.

Christopher M 
Rating:
5.0

Give the cash deposit back and not have to wait for the mail

David B 
Rating:
5.0

Customer did not leave a comment.

Teresa B 
Rating:
3.0

Customer did not leave a comment.

Keshia G 
Rating:
5.0

Customer did not leave a comment.

Norman H 
Rating:
5.0

Customer did not leave a comment.

Christine A 
Rating:
5.0

The lady who helped us was very helpful and knowledgeable. She should be commended for her pleasant demeanor and swiftness in getting us on the road.

Kay W 
Rating:
5.0

Customer did not leave a comment.

Creshawna M 
Rating:
5.0

They are very nice

Travis C 
Rating:
5.0

It was a pleasure renting from Wanda at this location. The U-Haul truck was ready, clean and sufficient for my needs. Thank you.

Kathy W 
Rating:
5.0

Wanda provided exemplary service. She was able to correct all mistakes made by pick up location and was very helpful. Delightful lady. Wish your company had more people like her

Al S 
Rating:
5.0

Wanda was AMAZING!!! Pick up location screwed up the contract and was given different equipment. You need to have more employees like Wanda. She was so helpful and understanding. She figured out how to correct all the problems seamlessly. Kudos to her

Alberto S 
Rating:
5.0

Customer did not leave a comment.

Neil S 
Rating:
5.0

Customer did not leave a comment.

Patricia D 
Rating:
4.0

Our reservation for a storage locker was quick and Wanda and Steven were very helpful. However, the locker could have been cleaner if swept out before our move-in. Thank you.

katny w 
Rating:
3.0

Customer did not leave a comment.

eugene w 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Was a great experience thankful

Brittanie C 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top