Have at least 1/2 a tank of gas in the vehicle prior to pick up.
Tara F
Customer Reviews for Cuba Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful.
JENNIFER BNo changes.
THOMAS Rgreat Friendly service
ROGER Sfast and professional
James OVery friendly staff easy returns highly recommed this location
FRANK Hvery friendly and courteous. would definitely recommend
MICHAEL WCheck mechanical issues on trucks. My 2023 14k miles 15' truck sent to go 400 miles one way had catastrophic electronic failure that as a professional mechanic find highly unlikely to have started for the first time, within the first 15 minutes of my possession of the vehicle. Y'all can do better, especially for long distance, one way trips.
MITCHELL BCheck in was good.
JANET BEverything was smooth and fast. Could not ask for a nicer person at this location.
Elizabeth GFast and friendly service, they are very polite and easy to work with. I will definitely use this location in the future. Thank you
Darrell WGreat place to drop off or rent!!!!
Wanda HGreat customer service!
Christy FHe actually looked over the vehicle and the mileage and gas amount. He provided physical paperwork. He was very professional.
Perry WI didn't know what to do to get the keys out of box. Thankfully a man pulled up, he had keys to open door. He asked if he could help me. I never a rental. Praise God he got me checked in,got the keys out. He suppose to take a couple of young ones to a game, but took care of me first. Thank Sir hope the game was good. You all were fast and pleasant to deal with. God Bless and again thank you.
Lisa AThank you
Daniel RWanda was super nice and helped out with our truck return and our trailer return location issue.
Victoria WThe drop off after hours was not easy on my phone. If my son had not been there I wouldn’t have been able to complete. Never got an email or message saying it was a completed turn in. Very confusing
Patricia CRental of moving pads was not explained very well. Trucks breaks need to be serviced. The truck would not stop unless without placing large amount of pressure on the brake pedal. I did not feel like I could stop quickly.
TRAVIS GThis location is very easy to deal with. Everyone is top notch.
Travis CExcellent customer service. Thanks!
Peter PThere really isn’t anything that can make it better. It was really good. The staff was friendly, the truck was nice and worked well, and the price was affordable. Thank you
Joshua MYour U-Haul turn-in app did not allow enough room in the comments block for me to describe the problems listed above. Although the app did not indicate there was a word/letter limit, once I completed that stage, I found the “continue button greyed out and couldn’t figure out why it would not let me continue. It took much too long to complete, leaving me standing in the cold for at least thirty minutes. Difficult to use, and there should not be a word/letter limit when a customer is describing a problem. Further, I listed the equipment as unsafe to rent to next family due to the above reasons, yet the app completed stating that the equipment would indeed be picked up by the next family- indicating that U-Haul cares not about renting out unsafe, unpaired equipment. I would not be surprised if U-Haul ends up facing a class action lawsuit
Vito VNo improvement needed. It was a great experience.
Steven Sall good. great value for the buck
Thomas HThe Cuba location and staff is easy to work with ! They have been very helpful
darrell hEveryone is always so nice at this location it’s my favorite.
Travis Cn/a
Michael LOutstanding in all respects! Very fast and friendly. Highly recommend.
Christopher MGive the cash deposit back and not have to wait for the mail
David BThe lady who helped us was very helpful and knowledgeable. She should be commended for her pleasant demeanor and swiftness in getting us on the road.
Kay WThey are very nice
Travis CIt was a pleasure renting from Wanda at this location. The U-Haul truck was ready, clean and sufficient for my needs. Thank you.
Kathy WWanda provided exemplary service. She was able to correct all mistakes made by pick up location and was very helpful. Delightful lady. Wish your company had more people like her
Al SWanda was AMAZING!!! Pick up location screwed up the contract and was given different equipment. You need to have more employees like Wanda. She was so helpful and understanding. She figured out how to correct all the problems seamlessly. Kudos to her
Alberto SOur reservation for a storage locker was quick and Wanda and Steven were very helpful. However, the locker could have been cleaner if swept out before our move-in. Thank you.
katny w