Customer Reviews for Cubaires LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cubaires LLC

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Coleen S.
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The vehicle was wonderful, clean and awesome to drive. I'll definitely use there service again. Thank you so much for making my move easier.

Curtis Y.
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Customer did not leave a comment.

Anderson M.
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Customer did not leave a comment.

Peter O.
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Ease of reservation, courtesy of staff, cleanliness of vehicle, everything was superb. n Thanks.

Chris S.
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Truck was in great condition.....the gentleman that helped me was very professional and friendly.....I'd definitely recommend the Enchanted Lakes Uhaul location!!

steven I.
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Customer did not leave a comment.

NATHAN R.
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carroll C.
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Mark S.
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I spent time looking for the side mirror switches before I finally realized they were manual only. There could be a sticker for that. Drove fine no probs.

shari M.
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EXCELLENT SERVICE, accommodating, helpful, friendly! Will return to this U Haul and highly recommend! Mahalo! Kūlaniākea

Andrea M.
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Great customer service !

Henrik M.
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It took one hour to get the truck I had reserved. They couldn't get it out of their parking lot and offered a smaller truck which I refused. Then they got me a bigger truck that was easier to get out of their lot........but it wouldn't start. One hour was what it took until I finally got what I had reserved.

Richardd F.
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Initially charged a price for rental that far exceeded the quote i received on the website when booking. Took about 45 mins to sort out the charges. Difficult to understand why excess charges were applied, even though staff were very nice.

Stephen G.
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It took much longer to check out than I anticipated. The reason I selected the mobile checkout process was to avoid human interaction as much as possible during the current COVID-19 pandemic. However, the employee I was getting the truck keys from thought I needed to sign some paperwork to get the keys despite me mentioning that I was doing the mobile checkout and the instructions on the app said to "skip the line" and pick up the keys. So I waited in the store around other customers longer than I had hoped. Also, I wish more of the scratches, dents and dings on the truck were clearly marked. Some of the stickers marking these spots had fallen off. Other than these things, things went pretty smoothly.

Michael L.
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We were over charged miles that we did not drive.

Jonathan M.
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Customer service from U-Haul over the phone was very helpful. Pick up location was awful and so was their staff.

Malia H.
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The floor inside of the cab was full of sand and some dirt. But didn't bother me as I only drove the truck 22 miles so wasn't in it that long

David T.
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First of all, the location was very convenient for us (less than a mile). On a less-positive note, although the truck we rented was clean on the outside, it was a total mess in the cargo area. It was necessary to sweep and shovel out the mess inside before we loaded out materials in. At the close of the transaction, it took the person at the location 45 minutes to get me my final receipt because he couldn't get the computer to work(?). Caused me to be an hour late for work.

Jody M.
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Wish the hours would open up to a later closing time

Colleen G.
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Customer did not leave a comment.

Donna C.
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Joseph M.
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Calen K.
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MATTHEW M.
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N/a

Michael N.
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Customer did not leave a comment.

Dawn C.
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Great customer service from the person who helped me with the return. . Mahalo!

chasity A.
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The girl who initially helped me at the counter was terrible, she'd walk away from the desk then go to the back and try to talk to me from there. I couldn't hear a thing she was saying it asking. Although upon return the gentleman was on it. No issues there.

Elisabeth T.
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Customer did not leave a comment.

Paulo L.
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Trenton W.
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Samantha C.
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Jason G.
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81 dollars for 3 hr rental of a pick up truck seems excessive when it stated it would be a lot cheaper

DESIREE MAE D.
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Customer did not leave a comment.

Allan S.
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Allan S.
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Adam F.
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William D.
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Wiiliam K.
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Great people!!

Wesley C.
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Customer did not leave a comment.

Kealani P.
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My experience was unbelievable. I had to wait for service since only one person/computer handles the U-Haul transactions. When I got to the cargo van, it was dirty (inside & outside). I didn't think to take pictures or video as I assumed the company was aware of what condition the van was in. I returned the van earlier than expected only to have the "check in" guy report that I needed to get charged $10 for the van being muddy & dirty on the inside. I couldn't understand how this was possible as I had not encountered dirt, grass or mud during my 7 hour use. I moved from one storage place to another storage place on a beautiful sunny day trekking through concrete and asphalt. When I asked to show me all the mud and dirt inside the van, I was directed to the driver's floor mat area only. The "dirt & mud" was clearly embedded into the floor mat. He did not believe me when I kept insisting it was impossible I had made it dirty. IF they were going to charge me then I would go and clean it myself. He said "he" would have to clean it. Really? Isn't that your job? I am disappointed as I did not expect to leave there feeling upset because I was getting blamed for something that I did not do. I am a customer and I was not given any benefit of doubt. I will not go there again and I will be sure to tell others to use another location for their U-Haul needs.

Allan S.
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Customer did not leave a comment.

Lester Y.
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Everyone was very helpful and friendly. Thank you so much! If I need to rent a truck again, I'll definitely go to this location.

Todd L.
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Had an issue that was resolved quickly and efficiently by Gilbert, area field manager. Mahalo!

Craig A.
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Customer did not leave a comment.

Kaleonahe W.
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The service was fantastic!!!!

Shotaro B.
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Customer did not leave a comment.

Charles K.
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Doug B.
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They were really nice guys here! Treated me well and I had no issues, even got complimented on how fast I got my job done and returned the equipment.

Wilson L.
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Great friendly and efficient service! Mahalo!

douglas J.
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Everything went well. No issues.

RuthEllen K.
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Great place to get a rental UHaul! Friendly and efficient.

Steven M.
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Noah helped me and he was a conscientious employee. I've had a better experience here than the Uhaul next to the airport...where I realized after I left the location that the gas tank was nowhere near full. That was a few years ago. During the last 1-2 months, I've rented trucks from 1010 Keolu three times now with no issues. And the location is just down the street for me, so very convenient! Whenever I see something to buy that requires a truck, this is my go-to business.

Kala'i A.
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Customer did not leave a comment.

Derek A.
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Garrett H.
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Very friendly staff who took great care of me!

Steven C.
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Customer did not leave a comment.

beth S.
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The young man that helped us was exceptional as well my phone conversations with Anue. Great staff!

Michael B.
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Customer did not leave a comment.

Randall B.
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Employee was commendable.

Victor L.
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Thank you

PAUL S.
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Customer did not leave a comment.

Todd L.
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None

Kelly U.
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Very friendly

Carmela A.
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Excellent customer service; the person who checked me in/out was so nice, professional, friendly and so patient while I asked him questions about working the equipment on the truck. I really enjoyed my experience renting from this place and will definitely recommend and use them again.

Trenton W.
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Customer did not leave a comment.

Daniel D I.
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Very professional service. Keep up the good work. If needed, I will use you again. :)

Brandi L.
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Customer did not leave a comment.

David T.
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Trailer was in good enough operating condition with minor bends and bruises. Hawaii is extremely harsh on items especially on the under maintained roads. It was very easy getting in and out with the trailer as well as returning. Very nice folks too.

Charles S.
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I give this low rating due to my frustrations when I returned the Econoline Van. When I rented the van, I told the agent that I would just need it for 4 hours, from 5 to 9PM. He told me the cost based on my estimated mileage, and I was on my way. I dropped it off precisely when I said I would, and my mileage was pretty close to my estimate. When I received the receipt via email the next day, I was surprised to see a "After Hours Service Fee" of $20. I thought that was strange since that was not mentioned, and if it had been, I would have dropped the van off during business hours in the morning. The receipt had a phone number which I called several times the next day. Each time, I was asked to call back later, there was not a voice mail box with that number. The next day, I call the agent that I originally rented the van from. I left a voice message on his cell phone. The following day, I stopped by the UHaul location. I expressed my annoyance at not being able to reach the office, and the message that wasn't returned. The clerk at the desk said the number on the receipt wasn't good for problem resolution and gave me another number. I called that other number, and demanded a credit for the unexpected charge received. A credit was issued shortly thereafter. My complaint is that this location is not set up to respond to customer problems. I wouldn't object to the $20 charge if it was legitimate, but getting this issue resolved was trouble I preferred not to have.

CHARLES L.
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The per mile charge is very high, would be nice if the fee was lowered in half.

jody M.
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Customer did not leave a comment.

JOHN S.
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The young man that assisted us did a great job! We appreciated his customer service. Thank you

Cliff H.
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Customer did not leave a comment.

Theresa C.
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The guy at the counter was awesome. Will definitely use again in the future.

Scott A.
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It would be good to have a walk around with the agent verifying the existing dents when picking up the truck, when I returned it, the young man at the desk was very polite, and I even witnessed him giving money out of his own pocket to help a crazy homeless women! I will be glad to-do business with U haul at this location in the future!

Sophia E.
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The convenience of the location and ease of the transaction was by far the best experience I've had with renting a moving truck.

Henrik M.
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When I arrived to pick up the cargo van I had reserved it wasn't returned by the customer at 4pm the day before. So it wasn't available for me to rent. The clerk did his best to deal with the situation. Thumbs up to him. Great guy. He set me up with the only available vehicle, a big moving truck and lowered the price to match the price of the van. To me the moving truck was inconvenient and a downgrade as I was only to transport one lawnmower and a weed whacker. I asked for the “your reservation is guaranteed or $50” and the clerk emailed the regional manager as it is his/her job to deal with it. When I returned the vehicle the clerk asked if I had received a call from the manager which I had not. He said he would sent a second email to the manager. I'm still waiting to hear back from the manager. How do I get the $50? Not much of a guarantee if I can't get it. I think i qualify with the downgrade I received despite my reservation.

DAVID S.
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Online/App registration/reservation information doesn't transfer well to location kiosk. Takes a lot of time to check in

Emma M.
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First, I was given a truck with a broken lock, which was fine because I was only going to have it for the next few hours. Then I was asked to sign the contract without the representative reviewing terms with me. He did not state I that I HAD to return the truck and dolly to the same location. No instructions were given at all. I've used Uhaul before, on the mainland, so I assumed rules were the same and any location would suffice. When I was finished with the equipment, I dropped it off at a location in town a little before 3pm (as I set up online). I wasn't sure how to return after hours so I tried calling but there was no answer. So I went online and followed the online instructions for after hours return. Not once did it told me I was returning to the incorrect location and I was doing anything wrong. I assumed all was good because everything was confirmed online. Before I left, I took a picture of the miles and gas gauges just in case. Then the next day 09/15/19 at 9:16am I get a voicemail from Sheila (not sure if that was her name). In the voicemail she stated I had not returned the equipment and they were getting concerned. I returned her call as soon as I got the message (at 9:24am and again at 9:25am). She then proceeded to tell me I was supposed to return the equipment back to Kailua and so on. I told her if I would have known that I would have done it, no questions asked. She began to get irritated and said “I'd hate for you to have a record in Hawaii already” I asked what she meant buy that because it was very off putting. She continued to be aggressive and rude. She then hung up the phone on me. She is NOT a nice, respectable or professional person whatsoever. After she hung up on me, I decided not to call back, not complain or write a negative review. I brushed it off assuming she is having a bad day and the issue probably put extra stress on her (which does not give her any means of an excuse to treat me OR ANY PAYING CUSTOMER like that; I don't know any companies who would allow that). I wasn't going to make a fuss until I got my bill on 9/16, Monday morning. They quoted less than $70.00 and with no courtesy call, they charged my card $187.51. When I called the Kailua phone number they said they were unable to help me and asked me to call the main office at 808-836-0970. I called and the lady who picked up listened to my issues and after I told her the situation she said we had to charge you for two extra days and 16 more miles than I drove because you dropped off at the wrong location. Absolutely NOT, that is ridiculous. When I would not accept this explanation she asked me to call Gilbert and without a friendly goodbye or any consideration she ended the call. I called him right away and he answered, thank you Gilbert. He let me know he was on the road and cannot help me till later today and asked me to text him my name and contract number. It is about 4pm on 9/16 so I am waiting for his call. Over all this e

Brian G.
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The rental agent was very nice

michael G.
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The girl at the desk had no idea how to set up my contract. I got no help hooking up the trailer that I was renting. When I returned, again no help with uncoupling the trailer or pushing it into its stall. Except for convenience of location, this was shitty customer service. The worst of any U haul location ever.

David H.
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Very pleased with entire experience.

Raymond S.
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Customer did not leave a comment.

Gary P.
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I'm sorry I can't think of anything to help you improve the experience of the next customer because I was satisfied with my experience from beginning to end. When I saw the trailer while putting gas in my truck near my home I happened to see the trailer I rented. I measured its inside dimensions to see if it would work for my application and the measurements were ideal for what I needed to do. I went inside and asked the very friendly worker the cost per day and was given that information along with the number to call to make the reservation. When I called to make the reservation a friendly voice scheduled me to pick up the trailer on the day I needed it after asking me a few questions to make sure my vehicle was capable of pulling the trailer in question and it was. She took my information and I was all set. When I arrived to pick up the trailer this morning it was positioned so I had easy access to back up to it and hook it up to my 1 ton 22' long truck making things even easier. Upon entering the facility I was again greeted by the same friendly worker I met previously. He ran my credit card to secure the transaction. The only hiccup in the entire experience was that the printer was temporarily down so he emailed me my receipt rather than having a hard copy which I didn't have a big problem with. As it is many businesses are moving toward being paperless. Upon returning the trailer this afternoon the same employee was there and he came outside and met me next to my truck and finalized the rental on a smartphone without me even having to go back in the store. So I guess my only suggestion to help your future customers is to keep up what you're doing. Aloha, Gary

Cassidy B.
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Vehicle was fine; no issues. The customer service from the employee was terrible. The owner/manager was courteous, but the employee made the entire experience awful. Told me it wasn't in her contract to print off the rental agreement, that email would have to suffice, and if I didn't like it, go rent from somewhere else. Upon return, she gave the same terrible attitude, until corrected by the manager. She refused to apologize, but the manager did profusely. Terrible customer service.

David H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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