Customer Reviews for Cube Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cube Storage

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Tinita D.
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Customer did not leave a comment.

Jerry O.
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DAVID J J.
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The location was closed at 5pm and there was no provision for dropping the trailer in a secure area after hours, even though the standard paperwork by Uhaul implied that was not an issue. Luckily I was able to get into the secure area when a storage customer came out and helped me keep gate open long enough to put the trailer inside.

Jose A.
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Armando G.
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Kimberli P.
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The employee at this location gave me the wrong contract after I specifically said it was a one-way he made it a two-way. This caused a lot of issues when I got to Cumming Georgia. However the location on Keith Bridge Road in Cumming was great and took care of things for me. I would recommend them.

Tiffany M.
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Great, clean location!

Blake J.
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The man that works there is absolutely wonderful and so helpful.

Thomas A.
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Customer did not leave a comment.

David B.
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Your app/online experience was horrible. It gave me the gate code one time when I was first picking it up and that was it. I didn't memorize it or screenshot and was never given the code again. I was literally stuck i see the storage facility because your app was so horrible. Give me the gate code more than once! That is ridiculous. I wasn't even given a gate code for the return. If there wasn't someone there leaving, I never would have been able to return the truck. Why would you not put the gate code somewhere easily accessible. I just don't get it. It was a horrible experience because of a very simple thing that anyone with common sense could fix. Ridiculous!

anthony C.
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Customer did not leave a comment.

aaron G.
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I chose the drop-off location at Cube Storage because of its proximity to my destination and the 24 hour drop-off feature. I was not able to get through the gate after hours to drop it off however, which was a little bit frustrating as, if the trailer were stolen, I am sure it would have been counted as my fault. A gate code might be useful in the future. Thanks.

Glendon B.
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Customer did not leave a comment.

Joao R.
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I am extremely satisfied with the service. A clean and well maintained truck was everything I needed to have a comfortable and safe journey. Excellent customer services from pick up to delivery. Thank you.

MarJean F.
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I wish employees would have worn masks although they did practice social distancing somewhat

stephanie S.
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Robert R.
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Great place.

Chaunique T.
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Richard S.
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ERIC M.
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Jim B.
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The gate was a little tricky to get out of the yard. We didn't see a keypad to get outside the grounds.

Esperanza G.
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John C.
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david W.
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Richard H.
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No comment

brittany R.
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A little more knowledge of the UHaul side of Cube Storage attendant. Especially related to billing or how to forward information.

Charles H.
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BRUCE G.
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Dae W.
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Ross M.
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Chase C.
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Randy was very professional and accommodating. My U-Haul experience couldn't have gone any better! Thanks Randy!

Jay B.
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Anita T.
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dale F.
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Christy G.
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joshua C.
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Dropped uhaul off when they were closed so I dont know

shane S.
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paul K.
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paul K.
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fred C.
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Cheryl C.
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Reza M.
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Robert F.
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russ O.
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Brian J.
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ROBERT D.
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katie B.
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The girl working on Saturday, July 28th, was VERY helpful and friendly!! Great customer service!!

Mark R.
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Ben E.
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Trailer was dirty at checkout, the U-Haul clerk immediately took care of it.

LARRY C.
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Gentleman at this location was very friendly and efficient. He made it an easy and pleasant transaction. Will definitely use this location in the future.

Latrell S.
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Customer did not leave a comment.

Jeff C.
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DONALD F.
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Very positive and friendly customer service I would highly recommend to all my friends and my customers thank you U-Haul

JIM E.
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JIM E.
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Janet W.
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DAVID K.
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mike W.
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PHILLIP R.
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Excellent service, personnel very friendly and courteous and had no wait time for the vehicle.

Arek P.
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Rebecca V.
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Johnny B.
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Overcharged on mileage. Charged for insurance when I specially did not ask for it online

Jon C.
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Alexandria N.
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Do not carry many packing supplies.

Doyle P.
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Excellent location with helpful staff and plenty of room.

NATHAN L.
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Michael K.
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The gentleman that helped us was extremely nice!

David M.
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Lorraine F.
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Bryan S.
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Not a thing. Excl service, cust service, equip condition and prompt timing. Everything worked out just fine.

Kent K.
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Customer did not leave a comment.

Rod R.
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Lance R.
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Friendly and helpful

margaret O.
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SUSAN R.
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Professional, Customer Service oriented, Helpful. One of the best!

ryan P.
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Great place at Cube Storage! Only thing I have to say to U-Haul directly is that charging a customer 2 day minimum for a 3.5 hour drive is not right and U-Haul needs to consider honoring military members with a discount. It will be the deciding factor for future business between U-Haul, Ryder, & Penske.

Susan R.
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Again... Outstanding customer service, and personnel. I have been very fortunate to have both locations (pick up, and drop off) be so wonderful. I've heard (and experienced), the "not so great" facilities. Thank you again.

Susan R.
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Customer did not leave a comment.

Johny T.
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Was charged for extra day. Check out time of 5:11 pm, that was the time we started the paper work. The employee had trouble getting the right charges on the computer and had to call other people for help. I don't know the actual time but it was probably 5:30 pm and was told we had until 6 PM. Then I got an e-mail showing I was charged for an extra day.

Rex W.
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This was the only location in the vicinity with the equipment I needed. The facility attendant was late for work. Had to wait even though we had a scheduled time.

Susan R.
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Customer did not leave a comment.

Richard J.
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My truck wasn't there as promised. Had to go to another location. Don't know why, but have a feeling this location had entered in their trucks wrong. Delayed my entire move by an hour and had to scramble to figure it out.

David M.
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Customer did not leave a comment.

Brenda T.
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They let us drive away without having trailer lights.

No reviews have been submitted for this location.

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