Customer Reviews for Cube Storage
(U-Haul Neighborhood Dealer)

100 reviews

5802 NW 164th St   Edmond, OK 73013
(Just East of MacArthur Blvd On 164th on South side of road)

(405) 844-2107

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 844-2107

5802 NW 164th St
Edmond, OK 73013
(Just East of MacArthur Blvd On 164th on South side of road)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory Trent D. 
Rating:
5.0

Professional, and at the same time friendly and knowledgeable. I will use this facility again if need be……..

BENNY D.  |  Overall Experience 
Rating:
1.0

Rented us a trailer on 5/30/2021 at 610 S Broadway, Edmond Ok 73034 that had bubbles on tires. We called roadside assistance and they brought two new tires but said passenger side the bearings was fixing to go out. She called and had it picked up and sent us across town to pick up another one and the man refused to let us have it. We ended up renting another one on 6/01/2021 at 5802 NW 164th St, Edmond Ok 73013 and we have been charged for both. We have yet to be refunded for the one they came and picked up.

Larry B. 
Rating:
5.0

very helpful young lady

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

kevin h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
1.0

I never got my dolly. It was never in the truck. I tried calling U-Haul and sat on hold for 10 min.

Destiny D. 
Rating:
5.0

Customer did not leave a comment.

LaDonna H. 
Rating:
1.0

You did not include any of the additional items I requested and paid for that were supposed to be waiting in the truck for me. Two dolly's and two dozen pads. I had a strict schedule move and needed to pick up the uhaul before hours and get going as I had hired movers to load up the truck for me. When I picked up the truck before open, nothing was inside. I had to wait for a location to open and then call and when I did they didn't have all that I needed in stock. What they did have, I had to drive over and pick it up at a different location.

Erica S. 
Rating:
5.0

Customer did not leave a comment.

edgar F. 
Rating:
2.0

The location itself looked very nice & well-furnished, so as first-time Uhaul users, we had high hopes for our experience. However, the rental truck's interior looked extremely dusty. We had already driven off before I had noticed, or else I would've said something, but in light of the COVID-19 crisis, this was very concerning as far as sanitization standards go. The closing mechanism in the back of the truck also brought up some security concerns. There is a hook that simply locks in place to close the truck's contents. However, anybody could walk up to the truck and maneuver the hook out to open the truck. There was also another slot to LOCK the hook in place, but no combination lock was provided to us. We would have gladly brought our own, had we been instructed to... How else would we have known this was necessary as first-time Uhaul users? Since this was the case, we just made sure to loiter near the truck any time we had to make a stop so that we could guard our possessions. We also could not figure out how to adjust the rental truck's mirrors, so we had to just LEAN FORWARD in order to adjust our view of the mirror... All in all, maybe this is on par with Uhaul's professionalism--I'm not sure--but I expected more from such a large corporation, known for its moving & storage resources.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Attendant was very helpful and kind

Kelly S. 
Rating:
5.0

The Staff was super helpfull to make sure i got the right size unit for to store my items in there. Answered all questions that i had. I would highly recomend Cube Storage for you needs.

john d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Colt G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tinita D. 
Rating:
3.0

Customer did not leave a comment.

Jerry O. 
Rating:
4.0

The location was closed at 5pm and there was no provision for dropping the trailer in a secure area after hours, even though the standard paperwork by Uhaul implied that was not an issue. Luckily I was able to get into the secure area when a storage customer came out and helped me keep gate open long enough to put the trailer inside.

DAVID J J. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Armando G. 
Rating:
2.0

The employee at this location gave me the wrong contract after I specifically said it was a one-way he made it a two-way. This caused a lot of issues when I got to Cumming Georgia. However the location on Keith Bridge Road in Cumming was great and took care of things for me. I would recommend them.

Kimberli P. 
Rating:
5.0

Great, clean location!

Tiffany M. 
Rating:
5.0

The man that works there is absolutely wonderful and so helpful.

Blake J. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Your app/online experience was horrible. It gave me the gate code one time when I was first picking it up and that was it. I didn't memorize it or screenshot and was never given the code again. I was literally stuck i see the storage facility because your app was so horrible. Give me the gate code more than once! That is ridiculous. I wasn't even given a gate code for the return. If there wasn't someone there leaving, I never would have been able to return the truck. Why would you not put the gate code somewhere easily accessible. I just don't get it. It was a horrible experience because of a very simple thing that anyone with common sense could fix. Ridiculous!

David B. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
4.0

I chose the drop-off location at Cube Storage because of its proximity to my destination and the 24 hour drop-off feature. I was not able to get through the gate after hours to drop it off however, which was a little bit frustrating as, if the trailer were stolen, I am sure it would have been counted as my fault. A gate code might be useful in the future. Thanks.

aaron G. 
Rating:
5.0

Customer did not leave a comment.

Glendon B. 
Rating:
5.0

I am extremely satisfied with the service. A clean and well maintained truck was everything I needed to have a comfortable and safe journey. Excellent customer services from pick up to delivery. Thank you.

Joao R. 
Rating:
3.0

I wish employees would have worn masks although they did practice social distancing somewhat

MarJean F. 
Rating:
5.0

Customer did not leave a comment.

stephanie S. 
Rating:
5.0

Great place.

Robert R. 
Rating:
2.0

Customer did not leave a comment.

Chaunique T. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

The gate was a little tricky to get out of the yard. We didn't see a keypad to get outside the grounds.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Esperanza G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

No comment

Richard H. 
Rating:
4.0

A little more knowledge of the UHaul side of Cube Storage attendant. Especially related to billing or how to forward information.

brittany R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

Dae W. 
Rating:
5.0

Customer did not leave a comment.

Ross M. 
Rating:
5.0

Randy was very professional and accommodating. My U-Haul experience couldn't have gone any better! Thanks Randy!

Chase C. 
Rating:
4.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Anita T. 
Rating:
5.0

Customer did not leave a comment.

dale F. 
Rating:
5.0

Customer did not leave a comment.

Christy G. 
Rating:
5.0

Dropped uhaul off when they were closed so I dont know

joshua C. 
Rating:
5.0

Customer did not leave a comment.

shane S. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Customer did not leave a comment.

fred C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Reza M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

russ O. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

The girl working on Saturday, July 28th, was VERY helpful and friendly!! Great customer service!!

katie B. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Trailer was dirty at checkout, the U-Haul clerk immediately took care of it.

Ben E. 
Rating:
5.0

Gentleman at this location was very friendly and efficient. He made it an easy and pleasant transaction. Will definitely use this location in the future.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Latrell S. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Very positive and friendly customer service I would highly recommend to all my friends and my customers thank you U-Haul

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

JIM E. 
Rating:
5.0

Customer did not leave a comment.

JIM E. 
Rating:
4.0

Customer did not leave a comment.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

Excellent service, personnel very friendly and courteous and had no wait time for the vehicle.

PHILLIP R. 
Rating:
5.0

Customer did not leave a comment.

Arek P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
4.0

Overcharged on mileage. Charged for insurance when I specially did not ask for it online

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
4.0

Do not carry many packing supplies.

Alexandria N. 
Rating:
5.0

Excellent location with helpful staff and plenty of room.

Doyle P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN L. 
Rating:
5.0

The gentleman that helped us was extremely nice!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Lorraine F. 
Rating:
5.0

Not a thing. Excl service, cust service, equip condition and prompt timing. Everything worked out just fine.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Kent K. 
Rating:
5.0

Customer did not leave a comment.

Rod R. 
Rating:
5.0

Friendly and helpful

Lance R. 
Rating:
5.0

Customer did not leave a comment.

margaret O. 
Rating:
5.0

Professional, Customer Service oriented, Helpful. One of the best!

SUSAN R. 
Rating:
5.0

Great place at Cube Storage! Only thing I have to say to U-Haul directly is that charging a customer 2 day minimum for a 3.5 hour drive is not right and U-Haul needs to consider honoring military members with a discount. It will be the deciding factor for future business between U-Haul, Ryder, & Penske.

ryan P. 
Rating:
5.0

Again... Outstanding customer service, and personnel. I have been very fortunate to have both locations (pick up, and drop off) be so wonderful. I've heard (and experienced), the "not so great" facilities. Thank you again.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
1.0

Was charged for extra day. Check out time of 5:11 pm, that was the time we started the paper work. The employee had trouble getting the right charges on the computer and had to call other people for help. I don't know the actual time but it was probably 5:30 pm and was told we had until 6 PM. Then I got an e-mail showing I was charged for an extra day.

Johny T. 
Rating:
3.0

This was the only location in the vicinity with the equipment I needed. The facility attendant was late for work. Had to wait even though we had a scheduled time.

Rex W. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
2.0

My truck wasn't there as promised. Had to go to another location. Don't know why, but have a feeling this location had entered in their trucks wrong. Delayed my entire move by an hour and had to scramble to figure it out.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
1.0

They let us drive away without having trailer lights.

No reviews have been submitted for this location.

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