Customer Reviews for Cubestore RV & Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was able to book a remote (cell phone) pickup for 9 am. The vehicles are located in a locked storage facility which is not open until 10am, so couldn't access on time. I was back at the gate at 10am. Still no staff. Had to call and wait for someone to arrive. When I finally got the vehicle it had ZERO gas in and was informed I would have to go fill it on my own. Staff had no care or respect for customer service. I was then told I had to park my own vehicle at my risk outside the facility on the street. This U-haul experience was one I will not repeat.

Rating:

3.0

There was no personnel on site. We did the self drop off.

Rating:

1.0

I was charged for $146 in gas charges when the vehicle was brought back with MORE gas than initially given The gentleman I chatted with regarding the situation was rude. 10 Sept 215pm I then chatted with Rae Winston at the 1 800 Number See was excellent / fabulous / helpful / kind / understanding …. Great employee and person !!!

Rating:

1.0

The U-Haul site is at a locked storage site. There are no instructions on how to enter or contact anyone. The 15' truck that I rented (originally in Cranbrook BC and changed one day before rental) was not available at the new site. By chance, someone was returning a 10' truck while we were figuring out what to do. I elected to take the 10' truck, which did not allow us to pack everything, so the entire day wasn't a waste. Extremely disappointed.

Rating:

1.0

I had reserved my vehicle for July 01 on that location and I was aware that is a holiday, but considering everything was confirmed i figured i will get my vehicle with no problems.i was wrong, at first there was no 24/7 pick up set up because somebody was supposed to be there. I was told I could go to the next city (30km Drive one way) to get a vehicle. After talking with a uhaul representative we did set up the pick up and I finally got a key, took all my pictures from the outside, jumped in, started the vehicle - no gas, and I noticed underneath its dripping. Awesome I thought to myself. So I called at first the storage owner, who got mad at me telling me not to call him anymore on a holiday (nice customer service skills) afterwards I called u haul representative again, who was telling me there is no other vehicle on that location eventhough I was standing in front of 3 other vehicles. He is telling me to go to Fairmont Hot Springs to pick up a vehicle. Which is 100 km one way, so you want me to pay for 200km driving back and forth plus my private gas to get there and back, not to mention, each way is a one hour drive, after I had reserved a vehicle at this location and it was confirmed to me the day before. After talking I did get another vehicle, jumped in and less than 3/4 of gas in that vehicle. After one hour on the phone I was able to do my move, which was quick and easy. I went back returned the vehicle and quiet honestly a little shocked I got charged at all after that experience. I would not recommend this location.

Rating:

5.0

Everything was perfect!

Rating:

1.0

Was 3 hrs later than requested over 20km away. No card reader machine for my visa. Truck was not cleared of snow and was terrible service