Customer Reviews for Cullens Rentals
(U-Haul Neighborhood Dealer)

750 reviews

454 N Airport Rd   Cedar City, UT 84721
(W Of Hwy 15 Exit 59)

(435) 586-8671

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 586-8671

454 N Airport Rd
Cedar City, UT 84721
(W Of Hwy 15 Exit 59)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Zachery M. 
Rating:
5.0

Very helpful and friendly staff

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

APRIL E. 
Rating:
5.0

Customer did not leave a comment.

ALLAN JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Carol F. 
Rating:
5.0

Customer did not leave a comment.

Storm S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Having what I reserved where I reserved it. I reserved a trailer in st George 2 weeks before I needed it, I got a call the day before saying I would have to drive an hour out of my way to get the trailer I reserved. No discount, no options of having the trailer moved closer, nothing. Everyone at cedar city location was super cool. But U-Haul needs to figure out a better system, especially when it comes to taking care of their customers.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

They never did a walk through of the vehicle it was dirty, which I wound up cleaning up, WAY over priced and didn't refund the extra 300 miles I never used then I was charged $19 for 1/16 of a tank of gas short

Miranda H. 
Rating:
1.0

First the location we were given to return Sunday morning was not there or open. We saw no UHaul's or anything open to ask. We then had to wait until Monday to return at the airport was open. When we returned the rental we asked about the prorated rate and were told they don't do that. When we told him we were told by the Ft Collins locaction we could we could the gentleman said the guy in Ft Collins was an "idiot". Nice customer service and really a good representation of your company. He not only said it once but multiple times. We specifically asked about not needing the rental for 4 days. Why would we be charge 4 days when not needed that long. I would like a call back in the regards to this. VERY POOR!

JODY W. 
Rating:
4.0

Well done

NED H. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL M. 
Rating:
5.0

All great

JOSHUA O. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
4.0

Origin dealer could make specific drop off arrangement more closely with drop off dealer for one way rentals

CHARLES W. 
Rating:
5.0

Everyone was kind and my experience was good.

MANITREE B. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

DIANNE MARIE S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

VISHAL L. 
Rating:
5.0

Everything was great. Colton was a gem.

BLAZE E. 
Rating:
5.0

Very helpful!

Robert B. 
Rating:
5.0

All the employees were great . So nice and hopeful .

Alberta V. 
Rating:
5.0

Customer did not leave a comment.

LEESA L. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

U-haul was very helpful with our stressful situation. The kindness and assistance was so appreciated. I recommend Cullen's u-haul all the time. I've been using their location since 12/2003.

Cathy K. 
Rating:
5.0

Customer did not leave a comment.

Treyson K. 
Rating:
5.0

Customer did not leave a comment.

Mitchell C. 
Rating:
4.0

There were muddy footprints inside the trailer on the floor. Otherwise, it was well maintained. The first trailer assigned to me had an issue so we were assigned this trailer. The person at Cullen's hooked up the trailer and went over what was needed to unhook and unchain the trailer. Very friendly. I did get a text to rate the condition of the trailer but by the time I notice the text, the link expired. This either needs to be done on sight immediately.

PHILLIP S. 
Rating:
5.0

Fast and friendly, nothing to improve!

SHAWN P. 
Rating:
5.0

Customer did not leave a comment.

KARL H. 
Rating:
5.0

very happy with the check in and customer care.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY LEWIS R. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

He is a good man quick courteous explained everything. I've dealt with two other U-Haul businesses this year and he is in his establishment have been the best to date!

PHILIP J. 
Rating:
5.0

Very helpful. Left my truck overnight, didn't have any problems. Dropped off rental truck after hours and it was very easy.

Jayleen G. 
Rating:
5.0

Customer did not leave a comment.

CHANCEE JARRARD G. 
Rating:
5.0

Friendly and helpful service. Very quick check out and check back in.

JON H. 
Rating:
1.0

When I arrived at my location before I got unloaded I got a call from a guy and was told to drop the u-Haul off at Ceader City and he would send me a location which he did. when I arrived there about1pm. There was no one there and the gates where locked so I called the number on the building no one would answer. So we had to call the drop off number and she sent us to a different location and there was no one there either but it was an open return lot so I dropped it off there , cleaner than I picked it up and full of gas.. Wasted a lot of my time trying to get a location to drop off. If this is what you have to do to drop off one of your rentals I will use a different company next time.

Loren L. 
Rating:
5.0

Customer did not leave a comment.

CATHY F. 
Rating:
4.0

Once again no masks were worn, with COVID-19 getting out of hand and having a small office masks should be worn for the safety of the public.

DAN D. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

It was great!

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Easy , easy return process.

MICHAEL DAVID D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
3.0

Customer did not leave a comment.

Alice S. 
Rating:
5.0

Customer did not leave a comment.

Shelly H. 
Rating:
2.0

Not try & charge uhaul fees once already paid & talked with facilities about drop off pickup/drop off plans.

Kyler B. 
Rating:
5.0

Great service and great pricing.

REX W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
2.0

Just to have the equipment you reserved not wait until you show up and tell you they don't have what you reserved so then you end up taking a lot smaller truck made my moving experience a lot longer than it should have been

Kelly O. 
Rating:
5.0

The straps on the car carrier were short so I had to use some straps that I was lucky to have. The tire straps should be longer to accommodate vehicles with larger tires.

RANDALL M. 
Rating:
3.0

Customer did not leave a comment.

Darren F. 
Rating:
3.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Assign this location more via online. Online needs some update work

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

JESSE BRUCE D. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Returned trailer called the office as it was unmanned due to the tech running errands returning batteries. Easy to rent easy to return quick service and great prices thanks

CARL H. 
Rating:
5.0

Excellent customer service.

Alan E. 
Rating:
3.0

Customer did not leave a comment.

Sharon N. 
Rating:
3.0

Very fast drop off,

Steven C. 
Rating:
5.0

Customer did not leave a comment.

YURIY M. 
Rating:
5.0

Hunter is always great to work with. I would recommend him to anyone.

JERRY S. 
Rating:
5.0

honor reservations

TEVIN ALLEN F. 
Rating:
5.0

honor reservations

TEVIN ALLEN F. 
Rating:
2.0

No one helped me unload trailer, which is no biggy, I've work with lots of pull behind equipment my entire life (now. Retired)- even though it was a tiny trailer they should help out the next senior citizens out of health and safety considerations alone and be a better representative of the U-haul brand You've have built and the service I have always gotten - sorry for the critique but I getting a little more crotch-it-tee these days - be well 😷

Brooks K. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

None. Very good experience

JAMES K. 
Rating:
5.0

The Uhaul call center needs help. They had no idea what they were doing.

DANIEL H. 
Rating:
4.0

Very easy drop off, very quick and efficient

Mark Preston L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Both the team of people I picked up the truck from and the one I dropped the truck off with were so easy to work with!

Regina C. 
Rating:
5.0

Customer did not leave a comment.

Lorraine E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Fast service and friendly.

MATTHEW C. 
Rating:
3.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

You guys are awesome everything was perfect!

BRYCE LEWIS T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

No clear markings to return equipment after hours. We were uncertain where to leave the trailer.

James C. 
Rating:
4.0

Customer did not leave a comment.

Tanya R. 
Rating:
3.0

Customer did not leave a comment.

Lesley B. 
Rating:
5.0

Customer did not leave a comment.

Ruvim K. 
Rating:
5.0

Put the Cullens name on the building.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

JACKIE P. 
Rating:
5.0

Customer did not leave a comment.

CRICKET B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

COLBY C. 
Rating:
5.0

Customer did not leave a comment.

NATHAN A. 
Rating:
5.0

This location helped me with a humanitarian project to help the Navajo Nation during the COVID - 19 pandemic. Very helpful in providing a truck to deliver needed supplies. Thank you

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Rolaine K. 
Rating:
5.0

We had such a great experience ?? gave us a great deal & was understanding about time.

JENNIFER T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Great company, I hope if you have option rent by hour because I just use it a couple of hours and you collect for a full day

Abdulelah F. 
No reviews have been submitted for this location.

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