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Maxwell K.
Customer Reviews for Cullens Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back of the truck was dirty, hadn't been cleaned out.
Shaun W.I didn't expect a clean brand new truck, however the windows were very dirty and water spotted.
Kim R P.This location has been great to do business with. I have truly enjoyed renting from them. I believe Austin is who helped me and he is amazing!
Michael H.The representative miss quoted us on the cost of the mileage and ended up costing a lot more then expected.
DON M.Either the gas gage was broken or they do not have accountability of where the gas gage was when dropping off. I was instructed to fill it to full when done with the vehicle. I drove a total of 14 miles. I had to put 6 gallons in to fill it to full, so unless the vehicle gets less than 3 miles to the gallon, I was ripped off. I was also charged 40 miles instead of the 14 miles. Because the location I dropped off was not manned I could not fix the issue immediately. I requested to be contacted by an agent, but they never contacted me. I do not intend on reusing this service or recommending it to others.
Scott W.Easy drop off and very helpful staff to remove the equip from my towing truck.
Paul S.I had 4 bald tires for a 2000 mile trip one ratchet for my trailer straps didn't work so it kept coming loose on the highway and I got a check engine light passing through halfway in my trip. It was awful.
Tanner W.Fast and friendly service, equipment worked as it should
TYLER S.Cullen's U-Haul has never disappointed in the 18 years I've used them! Always friendly and professional.
CATHY K.The headlight switch was broke.
Sharon D.It was alright
NATHAN R.Dude in the office is so nice and helpful. Would absolutely rent from them again.
Chelsie H.Overall excellent customer service. Austin was great!
Mark W.App setup is a joke! Wasted 30 minutes sitting in front of the reserved vehicle trying to complete the pickup process, then once complete go to get in and there's no key so says to go inside but now the site attendant is on lunch break so had to wait another 30 minutes as he sat in his truck staring at us waiting on him to give us the key. Highly disappointed with this experience and the attendant at this location. WE HAD A RESERVATION!!!
Peter T.Nice fellow working there.
Matthew L.Flat tire when I got home to load vechicle.
Rick E.Austin was very helpful. Good kid
NED H.Everything was just fine.
MARK C.Will rent from here again.
MICHAEL T.Austin was very helpful!!
Michael T.Both locations came out to do the hook ups, and detachments. Which was especially nice in UT as it was snowing with a bitterly cold wind. As far as uhaul overall- they probably need to have a movable jack, to lift trailer to hitch, and maybe decide on one way to attach chains, that is easier tor the technicians. The technicians though, we're extremely pleasant and timely.
Lynda B.The young man sitting behind the desk was as helpful as if I pulled some stranger off the street and asked what I should do with the trailer I was dropping off. The spot I was instructed to put it in was right in the way of everybody. But I dropped it there anyway and went on my way... then the next day I was accused of never returning it... not a very pleasant feeling in my gut... And I'd prefer to never feel that way again, therefore I won't give them my business again. I assume they found the trailer because nobody has kicked my front door in asking for money.
Kir M.They don't have enough help. I have a bad back and had to lift the trailer onto the hitch with the help of the owner's young wife because he wasn't around nor did he come when she called for him. He runs this U-Haul very poorly and seems to leave it all to his wife. She does the best she can but she needs help. She is very friendly and competent but she needs her husband there or another employee. When I returned it, no one was available to help me lift the trailer off the hitch, so one of the U-Haul mechanics - not an employee of Cullen Rentals - had to help me lift the trailer off. I can't be doing things like that. I may have really damaged my back.
STEVEN D.Thanks
JOHN G.These are the nicest people ever! I would deal with them each and every time I needed to rent a uhaul.
TRICIA M.Great job and easy to deal with
Kenton M.Simply pulled into drive way and dropped off trailer. Very helpful.
Larry L.Great service and huge supply which makes this location the go-to location for our local moving needs!
Rex M.Our experience with this location has been fantastic! We have used it several times over the last few months while completing our move and they have been great in all aspects of the rental each time! Th
JAMES G.Fix your app and website.
Darrin B.No complaints. Friendly customer service. Definitely coming here in the future.
EDUARDO R.N/A
MARK EVERT Q.No improvements are needed. Salesman was fast and kind, he even hooked up the trailer for me.
NATHAN M.All employees should know and quote the correct price of the trailer on the initial contact with customer.
MARY G.I only use this Uhaul location. They are professional, accommodating and helpful.
SIDNEY W.Truck was dirty inside and out when I picked it up but I returned it clean inside and out. Rental place was good to work with.
DUSTIN P.Nothing. The location was easy to find, the people were very helpful, it was easy to get the truck & auto transport pulled in because the lot was set up with enough space. Return was seamless.
Adam C.Not sure of the employees name he told me but I forgot but he is young and he just started the job and he was very helpful and made it streamlined upon my returning the car hauler
Michael T.Not charge outrageous prices (Note: I'm aware that the company controls pricing. The pickup location and staff were fine).
CLINTON JACOB B.The man was wonderful. He helped us [Two 26 ft trucks with car hauler on each truck] when the web site was a total bust - worthless- completely a waste of 1 1/2 hrs waiting for no response. The store was closed but the man saw our trucks on a security camera, came back to work after hours and got us completely checked in and fast. Would recommend everyone return their Uhaul equipment to this location in Cedar over any other place.
RANDALL J.The man was wonderful. He helped us [Two 26 ft trucks with car hauler on each truck] when the web site was a total bust - worthless- completely a waste of 1 1/2 hrs waiting for no response. The store was closed but the man saw our trucks on a security camera, came back to work after hours and got us completely checked in and fast. Would recommend everyone return their Uhaul equipment to this location in Cedar over any other place.
GARY H.The customer service lady wa# extremely helpful and courteous!
Gerald B.Charge me the rate you said, that being one day, not 2. And not giving me blankets/ pads in a bag that are wet and smell of mildew. Having the truck filled with proper amount of fuel. Put $41.00 in the tank to drive 40 miles, due to person before not refueling correctly
LYLE H.Nothing, in my opinion for improvement!! Excellent service
KIM S.The U-Haul that we used polled to the right even when it was unloaded it would be good to check out the suspension or the mechanics on that U-Haul. We loved the personal customer experience that we received we were really disappointed by U-Hauls online app and the downloadable app it the app was a headache and we ended up spending three hours trying to submit her return and during that time there was no connection to the app or the website to return the truck we kept getting an error that said no memory Again the customer service we received was top-notch working with the provider of the U-Hauls at the airport road location. was a great experience and we really love them.
HANS H.Young man that helped me was very impressive. He was busy but had a great attitude. Looked me in the eye and spoke with confidence.
DARRELL R.For some reason I was not able to do the mobile pick up so I had to wait until they were open to get the truck. Don't know why the mobile pick up was not an option but it would have been a nice to have.
ALEXANDER W.Clay was very helpful and answered all of my questions.
Donald D.