Customer Reviews for Cullens Rentals
(U-Haul Neighborhood Dealer)

1,442 reviews

454 N Airport Rd   Cedar City, UT 84721
(W Of Hwy 15 Exit 59)

(435) 586-8671

Office Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2025: 9:00 am - 11:00 am
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/24/2025: Closed

Services at this Location:

Contact Us

(435) 586-8671

454 N Airport Rd
Cedar City, UT 84721
(W Of Hwy 15 Exit 59)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2025: 9:00 am - 11:00 am
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/24/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DOUGLAS K 
Rating:
4.0

Easy drop off once we located the proprietor.

KELLY L 
Rating:
5.0

Great 👍🏽

Alejandro P 
Rating:
4.0

Customer did not leave a comment.

COLLIN W 
Rating:
4.0

Customer did not leave a comment.

MELVIN J 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
2.0

I rented both a trailer and a truck. When I got there they told me I would need to go somewhere else for the trailer. They couldn't tell me where to go. I had to figure it out and it was 5 miles away. This added 20 miles to my trip which I was charged for. Then when I got to the other Uhaul location (Big Ben's moving and storage) the person did not know how to hook up the car to the trailer. It almost fell off on our way down. For some reason our trailer rental was switched to a one way drop so I was over charged for the trailer. Hoping that this will be resolved. Also was told we would be charged for not dropping it off at the correct location even though we returned it to where we rented it from and never told anyone we weren't.

WILLIAM A 
Rating:
4.0

Very nice and helpful employee

STACEY M 
Rating:
3.0

No interaction really. It was sufficient for the drop off.

WYATT B 
Rating:
5.0

Customer did not leave a comment.

Sungwoo C 
Rating:
5.0

The staff at Cullen’s was 10 stars, fast and friendly. Definitely the best Uhaul location I’ve ever been to.

Monica T 
Rating:
5.0

Great service when I called

Steven P 
Rating:
5.0

Customer did not leave a comment.

EMIL C 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
4.0

Customer did not leave a comment.

LAY W 
Rating:
3.0

The place was closed when we dropped off the truck, office door was locked and no one was on the property, so we put keys in lock box, locked truck up and left.

DAVID S 
Rating:
4.0

The dolly was overall in decent shape, some cracks and broken pieces, including a slightly frayed safety cable that cut me, but otherwise it was in good condition and was perfect for what I needed to use it for!

HAYDEN H 
Rating:
5.0

Nothing

TERRANCE R 
Rating:
5.0

Customer did not leave a comment.

DANIEL B 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Very helpful. Easy to drop off.

ROBERT V 
Rating:
5.0

Truck had fuel leak. They said it would be removed from service.

MARC S 
Rating:
4.0

Customer did not leave a comment.

RYAN C 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

VIVIAN L 
Rating:
3.0

Tire was flat. Had to be filled back up.

Charles C 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
4.0

Lower prices for just a few hours rental prices way to high

NATHAN L 
Rating:
5.0

Customer did not leave a comment.

STERLING Y 
Rating:
5.0

Customer did not leave a comment.

KENNETH R 
Rating:
5.0

Quick and friendly service and the easiest smoothest U-haul rental experience we have ever had. This is the best location!

ELORA B 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D 
Rating:
5.0

Customer did not leave a comment.

Steve H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

The people there are great

JAMES C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
5.0

The customer service was amazing, they have wonderful rates and would absolutely recommend them!

HEATH H 
Rating:
5.0

Customer did not leave a comment.

SHAWNA B 
Rating:
5.0

Customer did not leave a comment.

Dale E 
Rating:
5.0

Customer did not leave a comment.

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

LAURA W 
Rating:
3.0

Didn't have the truck we reserved. Had to pay more for a bigger truck. Store was closed during advertised hours. Guy on site was rude and condescending but the customer service woman was helpful and we were still able to move.

Craig S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H 
Rating:
5.0

Customer did not leave a comment.

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

PATRICK J 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Cullens was extremely helpful, he helped us check the U-Haul in and was very courteous! We would highly recommend Cullens.

PHILIP G 
Rating:
5.0

Customer did not leave a comment.

LINDA D 
Rating:
5.0

Customer did not leave a comment.

SUNGWOO C 
Rating:
5.0

Customer did not leave a comment.

CLARK G 
Rating:
5.0

Customer did not leave a comment.

ERIC N 
Rating:
5.0

I use this location for U-Hauls regularly for work. They are always very accommodating and willing to help. They almost always have what I need and are willing to help me find what would fit best for my needs. The people working there are always very friendly and make the process really simple. I appreciate all that they do.

KRISTINA H 
Rating:
4.0

Customer did not leave a comment.

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

RICKY E 
Rating:
5.0

We continue to have great experiences and service at this location which brings us back time after time.

KRISTINA H 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S 
Rating:
5.0

Customer did not leave a comment.

PETER B 
Rating:
5.0

This location is always GREAT to work with!

KENNETH R 
Rating:
5.0

Cullen U-Haul could not have been more accommodating and considerate, drop off was effortless

ALVA M 
Rating:
4.0

Customer did not leave a comment.

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

BRAXTYN D 
Rating:
5.0

Customer did not leave a comment.

SCOTT M 
Rating:
5.0

They found me a truck the same day. Moved quick to get me on the road. Friendly staff!

RYAN C 
Rating:
5.0

Had an excellent experience. The people I worked with were down to earth, easy going, making it a pleasant experience. In fact, there were a few of us in the office, and we were laughing and having a great time!!

LORI A 
Rating:
5.0

The operators of this place are very nice and accommodating

RONALD S 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E 
Rating:
3.0

Only one person working. He was slammed (May have just been bad timing. Did his best to accommodate waiting customers.

KYLE H 
Rating:
5.0

Customer did not leave a comment.

CLINTON B 
Rating:
5.0

Customer did not leave a comment.

Jessica V 
Rating:
5.0

Customer did not leave a comment.

Lynne H 
Rating:
5.0

They are so helpful, friendly and knowledgeable at Batterie Depot/U-Haul rentals. I will continue to use them as long as I am in Cedar City.

KRISTINA H 
Rating:
5.0

Dropped off afterhours with the App so did not interact with personnel

Richard F 
Rating:
5.0

Customer did not leave a comment.

BRANDON S 
Rating:
5.0

Super awesome to work with. Went out of his way to make sure my needs were met. Job well done

PRESTON G 
Rating:
5.0

Customer did not leave a comment.

KARL H 
Rating:
5.0

Friendly and professional customer service!

JORDAN P 
Rating:
4.0

Staff worked to resolve the issues on my account from the first location. Thank you.

DANA J 
Rating:
4.0

Customer did not leave a comment.

John K 
Rating:
4.0

Customer did not leave a comment.

Kyle T 
Rating:
5.0

Customer did not leave a comment.

DANIEL G 
Rating:
5.0

Customer did not leave a comment.

EDWARD K 
Rating:
5.0

We had to make a last minute scheduling change, and I appreciated how flexible this location was. They were able to have a truck ready for me within ten minutes from my phone call.

JEREMIAH S 
Rating:
5.0

Customer did not leave a comment.

RANDALL Q 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R 
Rating:
5.0

Customer did not leave a comment.

DAVID Q 
Rating:
5.0

Customer did not leave a comment.

KAREN N 
Rating:
5.0

It was a very good experience dealing with u-haul they made the experience easy from start to finish thanks u-haul.

GARY A 
Rating:
3.0

Customer did not leave a comment.

BAILEY T 
Rating:
5.0

Customer did not leave a comment.

Sungwoo C 
Rating:
5.0

The experience was fine. Friendly and knowledgeable representative and organized equipment.

TROY G 
Rating:
5.0

They are the best! Always helpful, courteous and efficient. They do everything possible to make the experience flow as easy as possible

MARC W 
Rating:
5.0

Very friendly and welcoming and was concerned why we were given a truck with so many miles on it to drive the distance we had to drive.

Alissa H 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE B 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

helpful, friendly

DEBORAH B 
Rating:
5.0

Customer did not leave a comment.

CLAYTON C 
Rating:
5.0

Customer did not leave a comment.

VICKI M 
Rating:
5.0

Customer did not leave a comment.

KAYLA S 
Rating:
5.0

Customer did not leave a comment.

Mark B 
No reviews have been submitted for this location.
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