Customer Reviews for Cupboard Propane And Moving Inc
(U-Haul Neighborhood Dealer)

1,322 reviews

4002 Fort Henry Dr   Kingsport, TN 37663

(423) 239-6513

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(423) 239-6513

4002 Fort Henry Dr
Kingsport, TN 37663

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

One worked, who spent about 40 minutes helping one customer with a trailer issue while 2 groups waited for him. Not sure why you have a guaranteed pickup time if you can't meet it. Not his fault, he needed more help. Truck I rented was full of garbage in the cab, spit bottle, fast food papers, water bottles, etc.

Glen W. 
Rating:
4.0

Customer did not leave a comment.

Ben C. 
Rating:
3.0

Customer did not leave a comment.

BRYAN V. 
Rating:
5.0

The staff were very helpful.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

The floor of the cab was dirty, and the windshield was dirty. Also, the box of the truck needed sweeping.

Phillip F. 
Rating:
5.0

nothing....the sales rep was very courteous and helpful.

STANLEY C. 
Rating:
5.0

Customer service was great. Equipment was clean and ready to go. No problems at all. Easy in and out location

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Outstanding customer service! I could not have received any better service than what the manager at Kingsport uhaul did ! I was so happy they had what I needed at the time and what the manger did . From my phone call to getting home Uhaul saved my day !

Kyle B. 
Rating:
3.0

Lady at the counter could not hook it up or connect it. Seemed very I knowledgeable on trailers and the process.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Keep up the great job. Phillip gave us excellent customer service. Many thanks!

sharon B. 
Rating:
4.0

Have fuel tanks “full.”

Gordon C. 
Rating:
5.0

Philip was excellent to work with, he was responsive to my voicemail immediately, professional, and very friendly In my opinion he's an excellent ambassador for U-Haul thank you for the positive experience

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Eldridge E. 
Rating:
5.0

Hassle free drop off

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Bobbie V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Have had many issues with uhaul in Bristol Tennessee with extra charges days later and very excited to have this place to rent bc of that now I can get jobs done and not worry about hidden fees

CODY A. 
Rating:
1.0

Rude, crass, non-helpfull, made the customer feel unwanted, guy was a true A$$.

Dakota H. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Stop doing the per mile charge

Jeffery F. 
Rating:
5.0

All good.

Lawrence E. 
Rating:
5.0

Customer did not leave a comment.

HARRISON R. 
Rating:
5.0

This is the only place to rent a U-HAUL.

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

ALFREDO G. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

TONI S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

RANDAL D. 
Rating:
5.0

Extremely friendly and helpful!

Stan S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN SCOTT V. 
Rating:
3.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Customer did not leave a comment.

Emory S. 
Rating:
3.0

The interior of the cab was a mess on the floor and arm rest. The clerk could use some training on customer service and tone of voice

DIXIE W. 
Rating:
5.0

I always prefer to do business here. Demetrice is sweet and professional. Phillip is also a really good guy, fast, helpful, and very knowledgable. Wonderful business place!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

LIETZLEANN F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy T. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

The man at the location was very helpful, and even offered to park the returned trailer, which was great considering this was my first time pulling a trailer.

ROBERT S. 
Rating:
5.0

Not a thing, This place and the folks running it are perfect !! Great experience !!

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Goran P. 
Rating:
4.0

It was pretty expensive. It should cost a little less.

ADIL P. 
Rating:
4.0

Customer did not leave a comment.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA F. 
Rating:
4.0

Chang the night lighting to highlight the UHaul lock box for key drop. It is easy, if you don't know, to mistake the post box.

LEVIN T. 
Rating:
5.0

Excellent service, very nice and professional. Highly recommend!

Scott Y. 
Rating:
5.0

They went above customer service. Acknowledged me immediately explained he would need 1 minute to completely open. Explained everything.when asked if I could get the equipment the other company couldn't provide he comped the charge for the furniture dolly. This location saved any possibility of using ubaul again

PATRICK R. 
Rating:
5.0

Phillip, the location manager was EXTREMELY helpful in getting me set up with the right retailer and accessories and drop off instructions. It was the best and easiest part of my moving process.

RODD R. 
Rating:
5.0

Thank you for your great service we are always treated very nice each time we rent one of your trucks

OAKLEY M. 
Rating:
3.0

It wasn't this person's fault. I was told 10 different things from previous reps. Was told I was going to have extra miles and credit applied and never did. I will never use uhaul again.

ELIZABETHSUZANNE C. 
Rating:
5.0

The truck reaked of cigarette smoke, the cab was filthy.

JIMMIE S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

$10 appliance dolly rental is unreasonable. We used it for a washer/dryer and that was all it was good for. That was nearly 14% of our total final contract bill of $72.45. Clean the windows of the moving truck or provide a bottle of Windex and paper towels and I would've done it for the next customer. The “location” personnel could've been helpful by helping set the passenger side view mirror. It was out of adjustment and it required my getting in and out of the truck 3 times to get it adjusted correctly. I had to stop shortly after leaving the location to set the mirrors.

CHARLES H. 
Rating:
3.0

One bag of the moving blankets was wet and smelled of mildew. I wasn't happy about that issue.

LEE C. 
Rating:
1.0

He was rude and made a statement asking why we don't have a man traveling with us!!

LADUSTA O. 
Rating:
5.0

Good return

Kenneth H. 
Rating:
5.0

Same as pickup. Great service. First time user for uhaul. Would do it again.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

BETH F. 
Rating:
5.0

Customer did not leave a comment.

VAN R. 
Rating:
5.0

Very helpful gentleman at office.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

CAMEO K. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Love those folks. So nice, and extremely efficient. Great to work with on uhaul rental!

KIMBERLY C. 
Rating:
5.0

Phillip always goes the extra mile to get me the auto transporter when I need one. I recommend this group they are honest and up front. Thanks for always helping me.

GEORGE G. 
Rating:
5.0

Keep up the great help. Phillip is a great person to work with.

GEORGE G. 
Rating:
2.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Online check in is a challenge. Quit trying to upsell every step of the way.

Brady R. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Everything is good

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN H. 
Rating:
5.0

Excellent customer service. Very friendly and helpful.

KATHY G. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Very nice, quick checkout and check in!

SHAYLA R. 
Rating:
5.0

The owner and employ are great to work with I will continue to use them

GEORGE G. 
Rating:
3.0

After Hours drop off

KARL G. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
4.0

Very friendly and professional. In and out with no problems.

THOMAS S. 
Rating:
1.0

I started to reserve a truck at eighty something dollars but got kicked off site. When I went back on ten minutes later the price had more than doubled. I simply asked the lady at the pickup location why that happened and she asked if I was seriously bitching about the price. I almost left but I really needed to get the uhaul so I didn't. I will never go back there.

PAMELA F. 
Rating:
5.0

Great experience. The clerk was very helpful and attentive. Easy to work with. Great customer service.

HEINRICH R. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Very helpful and go out of there to make your rental happen. Thanks very much

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE V. 
Rating:
5.0

Great experience!

HUGH S. 
Rating:
1.0

This was the most horrible rental I have ever rented and so dissatisfied completely . We rented a 10 foot truck to pull 4 pods 26 miles down the road and it took from 9 am to 9:30 at night just to get 3 done . We went from not giving enough pads to not giving us a pod that had a lock place on it to lock the customers belongings up also we has to stop after 2 pods because someone ( one of the employees ) took the fork lift tire off and they couldn't get ahold of the guy . So I drove to the customers house 5 times but only got to do three pods . It cost me 60 dollars in gas then 220 for the truck . I'm going to block my account from doing pods in the Bristol area for picking up the pods and delivering them to the customer. It only takes 1 hour to 1 in a half hours max to load one of them pods so we wasted 13 hrs on 3 pods

BRIAN H. 
Rating:
3.0

The location was fine. The woman working there was doing the best she could but apparently a few of her employees walked out on her in the middle of the day.

PHILLIP D. 
Rating:
5.0

Customer did not leave a comment.

ALVIN G. 
Rating:
1.0

The oil in the truck was 4,000 miles past due. Really sad considering the truck is nearly brand new with 16.000 miles on it. The inside of the truck was covered in a layer of dirt and dust. The outside of the truck looked like a kids coloring book with X stickers all over the place. I was forced to buy the insurance, he said he doesn't give the option at his location, so I was forced to spend $40 that I wasn't planning on spending at time of pickup. After all was said and done, I waited 20 minutes for the only worker to check in the truck, (had the nerve to actually visually inspect it), I plan on reaching out to uhaul customer service for some type of reimbursement. I would highly recommend driving the few extra miles to go to a different location.

Adam S. 
Rating:
3.0

Location was smaller than most. People were very nice

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Clifford K. 
Rating:
5.0

The store in Altoona is much larger than the one in Kingsport Tennessee. They had everything surprised that you would ever need for towing or moving and then some. The check and was flawless and they didn't even need my paperwork. They just scanned a trailer Tom inspected it, unhooked it for me and thank me. I would like to see the same price for one way rental as local rental. I don't think they should charge more for one way rental!

HENRY F. 
Rating:
5.0

The person that took Care of me was awesome. However the Brisol Tn store and the Kingsport store I have had trouble there before. I would not recommend them to anyone

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
No reviews have been submitted for this location.

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