Customer Reviews for Cupid Luxury Limousine Service
(U-Haul Neighborhood Dealer)

Rating:

1.0

Absolute garbage experience for a U-Haul dealer, arrived at time set on app, and when I showed up I had to struggle to use the app because lack of service in location, after I finally got everything taken care of in the app I went to go get keys from inside business but it’s closed and open sign is turned off, I asked someone on premise if they worked here and could assist me and told they don’t deal with U-Haul stuff to call a number, I called that number and immediately got sent to voicemail and only after I left the lot do I get a call back and he tells me to come on back we’ll figure it all out, upon arriving back I was called by him again and told the truck was already out for the day and that wasn’t possible because I was staring right at it, then the original guy that told me he couldn’t help with U-Haul stuff handed me the keys and I told the guy on the phone I was good and off for the day and he said text me when I drop it off so I can help him check it in as if he didn’t know how to do his job, but nevertheless still returned back on full like agreed in app, and paid the amount for the day and got all sorted in the app and let him know and the next day I received an additional bill for another 118 dollars and was never told why, tried contacting him and no response, I never saw him at all throughout the whole deal and I can just worst experience ever with U-Haul will never be going back her and will tell everyone I know to stay far away from this place

Rating:

5.0

Easy to do good people to work with superior equipment

Rating:

5.0

Location was closed but excellent communication on how to drop off vehicle

Rating:

5.0

Maybe add a sign on the door to call the number for further instructions for UHaul drop-off. Worked out smoothly for me.

Rating:

5.0

I was concerned with a strange noise the engine made when pressing the accelerator. Also the headlights seem badly out of adjustment.

Rating:

5.0

Everything was great Thank you so much

Rating:

5.0

When I called them ot rent they were very helpful and answered all my questions. This was my first time renting a U-Haul and they made the experience very easy.

Rating:

5.0

She was busy but still made time to do her job well. Thank you

Rating:

1.0

charged me a cleaning fee even though I brought the trailer back cleaned...terrible.

Rating:

5.0

Easy process ! Nice people

Rating:

3.0

We used the app to drop off the vehicle. It was fine.

Rating:

5.0

Sería muy importante y de gran ayuda, que tuvieran una persona bilingüe para que se haga más fácil para las personas que no hablamos Inglés.

Rating:

5.0

4th rental from this location in 13 months, their service is amazing and rentals are all well serviced and maintained, highly recommend!

Rating:

5.0

Nice young man helped us with hook up .

Rating:

3.0

Was not open when I returned

Rating:

5.0

Working with Jeff and Kelly has been great each time I have rented from them, very helpful and accommodating. Highly recommend.

Rating:

5.0

Jeff and Kelly are great to work with. So friendly and respectful to their customers.

Rating:

5.0

Very convenient location and helpful attendant. I will use again.

Rating:

5.0

The overall experience was very easy. Jeff arrived early and hooked everything up for me. I literally was on my way in less than 5 minutes. I'll definitely rent from here again.

Rating:

4.0

Please don't cancel my reservation the day before for no reason again. That was terrible. No one there when. I showed up for my 10am pick up. Had to redo my entire reservation over the phone. Wasted an entire hour we were suppose to be loading.

Rating:

2.0

Wife reserved a U-Haul for pick up Saturday 1/27 for us to move furniture to Bloomington on Wednesday 1/24 from the Ferdinand Indiana location. Hours posted online at location on Saturday are 7am - 12:30pm. Showed up at 9:30am and doors locked & no one at location. Called the number & left a message at 9:30am. Went home called again at 11am. Young man finally answered at a service station. He stated u haul person wasn’t in today. I explained situation & gave him my reservation number. He said he would get back with me. He called about 15 minutes later and said he could meet me at location. He was a nice young man. Had his phone out with a man that I’m assume was in charge of U-Haul rentals. We spoke over phone to complete transaction outside in the rain. Man on the phone was rude & acted annoyed that I was bothering him with this on a Saturday. Will not use this location ever again.

Rating:

5.0

No recommendation for improvement

Rating:

5.0

The owner worked with me well to get the equipment that I needed and I appreciated that a lot.

Rating:

5.0

I was told when I made the reservation that insurance was $8 per day. When I got my receipt it was $16 per day with a 5 day minimum. This is the second time my cost were higher than what was initially quoted.

Rating:

2.0

Was scheduled into a location - no trailer available when I arrived - was never notified - went to another location all done remotely - had to hook up trailer by myself. Trailer blew a tire 2 hours into my trip -

Rating:

4.0

Truck I reserved was not available at time of pick up. Ended up at a location 15 miles away but got an extra day for my trouble. After initial reservation received a call from U-haul offering a 20 % discount which I agreed to but at time of pick up was not honored. Too late at that point to do anything about it.

Rating:

5.0

My son’s personal keys fell out of his pocket and he only realized it after we left. I called location owner and he went there immediately, found the keys and placed them in agreed sumpin place so we could go pick them up. He stayed in contact with me the entire time. His name was Jeff

Rating:

5.0

Jeff and Kelly were great to deal with. They Returned call very quickly and very helpful.

Rating:

5.0

Easy drop-off once I figured out the app, which was my fault, not the app itself! Very easy process.

Rating:

3.0

There is no one working in there buy the time went i return the equipment

Rating:

3.0

This was my first experience with the self check in. To start with someone else took the truck that was on my contract. Made a quick call and the manager was there as quick as possible to get things straightened out to get me going. The manager was quick to get me going ,very friendly, and apologized for the inconvenience. I had the right sized equipment and on my way with a full tank of gas. Overall everything worked out well at this location.

Rating:

1.0

Truck was not at location, had to drive twice as far to pick up and I paid for dolly and none there.

Rating:

1.0

After dealing with JEFF and his rude comments about how he could make more money off another customer moving to another state, he was upset that customer service adjusted the price of the 20ft truck to the 10ft price. It was not my fault he was unable to locate the appropriate equipment. Also he text messaged me multiple times the day prior to my scheduled rental wanting my credit card information via text to an unidentified phone #. His messages were unprofessional and so was the condescending remarks he made. Every interaction with JEFF was inappropriate. I will not use or recommend this location again. I made my reservation 3 weeks in advance. I will contact customer service for clarity, I am concerned with the invoice I received. It appears to reflect an equipment rental charge that I did not rent. This should have been so simple.

Rating:

3.0

NSTR

Rating:

5.0

I believe it was great