Uhaul trk looked abandoned vs pictures. I fought the steering wheel for whole trip, alignment was off and steering wheel clock eyed. Other then that all else was okMoises V.
Customer Reviews for Custom Iron Arts LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at Custom Iron Arts were professional and knowledgeable about UHaul products and services. They ensured everything was good with the Car Hauling Trailer. I pulled this loaded trailer over 2500 miles with no issues. I am very impressed with the quality of product and service.frank S.
Customer did not leave a comment.DENNIS F.
Customer did not leave a comment.Andrew G.
At this point, I would not consider uhaul ever again.Kathy B.
Great experience!Matthew B.
Its a self serv pick up and drop off which was great, but it would have been good to know that in advance... the customer service on the phone that contacted me, (jason) was great and helped me out a lot!! Thank you for that..birna D.
Customer did not leave a comment.terry B.
Customer did not leave a comment.James P.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.Sengane M.
Customer did not leave a comment.Margaret W.
location was closed during posted operating hours when I returned the trailer.Ronald H.
Customer did not leave a comment.Elaine J L.
It just doesn't seem like an appropriate location for a rental. It is a metal shop - a very good metal fabrication shop - however, all of the paperwork seemed "dirt smudged". The service personnel were very nice - no complaints at all about them - it is just a strange location. I have no idea why I was sent to this UHaul location for pickup - I had been dealing with a very professional place just a couple miles away. The UHaul website is terrible. Calling UHaul is even worse. I had much better luck driving to a UHaul location and getting help in person. Website or phone - impossible.vicki B.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.JESSE R.
Customer did not leave a comment.TIM P.
Customer did not leave a comment.vickie M.
Nothing. Easy in and out service.BRAD H.
Very nice and easy to work with.Lisa H.
Customer did not leave a comment.TRACY M.
For one the Uhaul was being used as a storage by the muffler shop. That should have been a red flag.SERGIO A.
Exceptionally above average service from this location, I highly recommend to anyoneERNEST O.
Customer did not leave a comment.Daniel P.
For employees to be better trained and to be more customer orientedRosemary T.
The gentlemen who helped me were great - courteous and knowledgeable, and gave good tips for a better trip and truck return.Kristin S.
Customer did not leave a comment.chris Y.
I had set up this rental 4 months in advance. The day b4, I received a call that now I have to go to another city to pick up the truck, then the truck was difficult and uncomfortable to drive, needed Maintenance!Carol A.
I tried to make a reservation through another U-Haul location and it was nothing but problems and mistakes. I reserved an autotransformer and it was changed to a 10 foot truck??? I went to custom iron arts and they got me what I needed in half the time. They are awesome. The online reservation system is horrible and needs a complete revamp.MARTIN S.
Customer did not leave a comment.michael S.
It's always about the people providing the service. UHaul has a winner at this location.Dan L.
Customer did not leave a comment.William S.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Benjamin S.
Fast return, friendly service.Richard W.
Very nice peopleSarah K.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.Franciso C.
Super nice people.Sherry B.
Trailer was very old. Used 1/2 tube of clear caulk to fill missing rivet holes and cracks in sealant. Right tire lost a large chunk of rubber. Made it to my destination ok though.Robert G.
Customer did not leave a comment.JACOB K.
Easy drop off. Fast service.Richard B.
The person checking me out behind the counter quoted me a price of approximately $40 for the car tower, however, when paying, the amount was $100. When I asked why the discrepancy, he said he misstated the price.VINCENT C.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.DOROTHEE J.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.JOHN H.
One of the best place to rent any of their equipment. I highly recomend this place. Great customer service ever.Ernest O.
Customer did not leave a comment.ED M.
Customer did not leave a comment.RUSSELL W.
Customer did not leave a comment.DAVID H.
I have nothing bad to say about the Hereford location. Moving is a stressful time, and I was elated to find such a cooperative and humble customer service experience. Treat people like people. Excellent!SCOTT L.
1. very poor lighting for drop off at night, could night find key box, and the charged us $25 to sweep out the truck (we couldn't see the dust in the dark).Suzanne O.
Highly recommended place..The place is a very well customer oriented and very helpful, I highly recommend this place at anytime.ERNEST O.
Customer did not leave a comment.ARTHUR G.
outdoor lighting to make easy to find at nightSaundra K.
Customer did not leave a comment.William G.
Customer did not leave a comment.Stephen S.
They had just opened the site and I was the first customer and the technician was learning on the fly and did a very good job of filing out the paperwork with no major problems.DONALD T.
Customer did not leave a comment.GEORGE M.
The people at this location were not helpful. They didn't have any moving blankets, nor boxes when I inquired. They didn't give me a copy of the contract which in Taos was a problem and could have been one if I was stopped as I wouldn't have had any proof of renting the trailer. They made me hook up the trailer by myself.TODD M.
First rate experience. would recommend.