Customer Reviews for D C Marine
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very nice lady at front desk and knows her job/business.

Rating:

5.0

Trailer rental, efficient transaction!

Rating:

5.0

Thank you for the quick last minute service 😀

Rating:

5.0

Penny did a great job in explaining everything to us as it was our first-time towing a trailer.

Rating:

1.0

Extremely rude & swore at me during drop off. I put in a complaint against him.

Rating:

1.0

Person receiving veh & trailer was extremely rude and vulgar. I submitted a complaint due to his actions.

Rating:

5.0

Service was Over and above my expectations

Rating:

3.0

I can’t give a good review on this location. We got there at 4:00 and it closes at 4:30. The person that does the U-Haul checkout was not there and the person who was said just leave the keys and it will be done in the morning. When I asked questions he was rude and kept watching a tv. I used the mobile return the truck which worked okay and then received an email receipt in the morning. So it was returned without a problem. I see the reviews are better than i had so I imagine the regular day person was more friendly. I would probably try to catch the other person if I were to use them again.

Rating:

2.0

They don't seem to be very customer relations focused, though the location is convenient, and the equipment was clean and fit and ready to go.

Rating:

5.0

Excellent Helpful Friendly Staff. Had the right equipment for rent.

Rating:

5.0

Great experience thank you 😊 have a great day

Rating:

5.0

The staff member came out to greet us, walked us through how the billing would work and apologized for the experience we had at the pickup location even though it wasn't her responsibility. She was very friendly and we truly appreciated her effort to makes us feel comfortable after the move.

Rating:

4.0

Was a very clean and organized shop. Staff was friendly as well. Will for sure use them next time

Rating:

5.0

Improve computer systems. Make it easier for the wonderful staff.

Rating:

5.0

Just instal jack on trailer that no need to lift the heavy trailer to attach it to boll joint

Rating:

2.0

Charged for services that were not legit. We put gas in but they charged us for more. Never saw anyone at drop off, they were closed and saw additional charges next day.

Rating:

1.0

Very nice people, good customer service. We rented a 6x12 enclosed trailer. There was not manual or electric jack system so it had to be lifted by hand. Was not impressed by this. Both myself and husband have back issues and having to lift the trailer by hand was not good for us. I would not recommend renting a trailer from uhaul to anyone! The least uhaul can do is provide a dollie to handle the trailer. Anything is better than having to handle by hand.

Rating:

2.0

The door lock on the driver side door was broken...the key would not open the door.... The seat belt would not retract when disengaging the belt .... The driver side door had to be slammed shut for it to properly close.... The roll up door had not been lubricated in a long time....very sticky... Poorly maintained vehicle....

Rating:

5.0

Lovely lady to deal with. Very helpful.

Rating:

5.0

Just awesome

Rating:

4.0

The service was amazing. Very nice people. However the vehicle that I rented was another story. The steering wheel instead of being straight when driving (say at 12oclock position) was needing to be held towards the right (about 2oclock position) in order to drive straight. If I held it straight it would drive right into incoming traffic. The drivers door skin was not attached therefore the door would not close properly. Too many safety hazards to be a safe vehicle. Should definitely be replaced asap.

Rating:

4.0

I would rather deal with this location than the 2 in Newmarket. Close to where I reside. I would definitely use this location again. Hassle free.

Rating:

3.0

Have more options to pay then just visa not everyone has a credit card or wants one

Rating:

4.0

More selection

Rating:

4.0

Had to wait a while before I got served

Rating:

1.0

The transmission blew I sat at the side of the road for five hours and didn’t even get to move and was charged almost $200 to be stressed out and not able to move

Rating:

5.0

Fast and efficient. Thank you!

Rating:

4.0

Comment has nothing to do with location. When ordering online, didn’t show or I didn’t notice that original location didn’t have the right truck, almost missed the whole moving couch to Ottawa. System shouldn’t let complete the order if there’s no truck!

Rating:

1.0

I would highly encourage staff to treat customers with kindness and compassion. Things happen out of the ordinary on occasion.

Rating:

5.0

Please and please will you remove the app from your customer on line because I had a problem to get it through. Thanks

Rating:

5.0

Great experience, loved the little trailer for my needs.

Rating:

3.0

Lady there was good, but the other gentleman was not the nicest to deal with. I was more frustrated with the system as I had to drive further to actually get a truck which added to my mileage.

Rating:

5.0

Wifi was a bit patchy at this location, so I had some problems checking in, but it all worked in the end!

Rating:

2.0

Staff were abrasive. After having to pickup my U-Haul 35 minutes away from the location I selected, they were rude and unhelpful.

Rating:

5.0

Great customer service. Get it done attitude, helpful suggestions and very pleasant service.

Rating:

1.0

Owner needs to learn how to interact with customers. Went in to pick up key and got the feeling I was bothering him. Rude and ignorant.

Rating:

5.0

Excellent, courteious service.....thank you

Rating:

5.0

Friendly, professional staff

Rating:

3.0

Only accepts credit card payments… No tap… No debit… No cash… Very inconvenient payment methods… Was not told this upon my reservation that I would have to only pay with the credit card because this location hasn’t been updated in over five years… Lady was telling me her machine has been broken for three years… Why isn’t it fixed? we are in Canada Ontario, we accept cash debit and credit card as payments, for a business to not accept two payment methods, is pretty pathetic

Rating:

3.0

It was an easy drop-off. Plenty of parking. Easy to find.

Rating:

4.0

Staff especially the lady was extremely helpful. I would highly recommend this location.

Rating:

5.0

Good customer service from this location.

Rating:

5.0

Always a great experience renting from this location

Rating:

3.0

Rental trucks should be full of gas on pick up. Customers shouldn’t be required to guess how much gas is required.

Rating:

5.0

The only problem we had had was we could not phone the place we were told oh they never answer at dc marine you’ll will have to go yourself other than that excellent service

Rating:

5.0

Excellent customer service. The trucks are very well maintained. Keep up the great work.

Rating:

5.0

Very kind lady on a Saturday morning

Rating:

1.0

very bad experience because they charge me more thats why

Rating:

4.0

Great

Rating:

3.0

It is winter season and the van didn’t have snow tires. No snow brush provided to clean windshield Gasoline too expensive. The van had no signs anywhere to indicate to put gasoline and not diesel. Very expensive to rent a cargo van

Rating:

2.0

Denise needs to improve her customer service skills. Very rude and abrupt

Rating:

5.0

The agents were friendly and helpful. I recommend this tore to everyone.

Rating:

4.0

It’s a bit of a process to rent a vehicle, though that’s not on the part of the dealer we interacted with. Can be a bit pricey too, but we had no issues with the place we rented from.

Rating:

1.0

Rude rental agent

Rating:

5.0

Very good customer relations