Nothing wrong with the location except no one answers the phone on the weekend. My beef is with UHaul's online system. Too many hoops to jump through. Takes forever to get a booking, and to return vehicle.Renee B.
Customer Reviews for D C Marine
(U-Haul Neighborhood Dealer)
Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)
Services at this Location:
- Mon-Sat: 8:30 am - 4:30 pm
- Sun: 10 am - 4:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tony K.
Customer did not leave a comment.ANDREW C.
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.DAVIDG B.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.KIMBERLEY W.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.Geoffrey D.
The trailer we were getting was not at the rental place we had to go an hour and a half out of our way to go pick up a trailer so I can move the car that I wanted it was just the one big hassle I should have got a better discount for it I'm not pleased with my service whatsoever if I hadn't known it was going to be this much hassle I would have borrowed the trailer from work and did it that way instead it would have been a lot easier and a lot less aggravation as far as I'm concerned I should be getting half my money back for the aggravation that I had to go throughKelly C.
Reeked like cigarette smoke. We put our stuff in there. We aired out as much as possible. Very gross. Also, I was originally told Markham then that moved to Newmarket - which was annoying but manageable. Then it was moved again but much ur there away. I had coordinated everything to Newmarket. Worried if I waited another day it would have gone even further north. Move was very stressful. You made it more stressful changing locations and not having a full tank.KIRKE S.
A warm and friendly place. Just a wonderful experience.LEON W.
Customer did not leave a comment.Gerrard T.
Customer did not leave a comment.Joshua B.
Not charge people a gas fee when they almost put it where it was. It was like half a notch. So I put $30 in for gas, and get charged 35 for not putting in perfectly. Mine as well not fill it. Not to mention 89 cents a km is insanely expensive. Won't be using uhaul again.Dylan B.
Customer did not leave a comment.Giovanni P.
Customer did not leave a comment.DAWN D.
I ordered a 26 ft moving truck for a 4 bdrm house for May 1st. in Newmarket, less than 24 hrs before I pick up the truck, I get a call that my 10 ft truck in Sutton is ready! (35 min north of my location in newmarket!) It will cost me the same amount and I have to have it back by 4:20 pm?! You ruined my move! I have never been so disappointed. Especially during covid lockdowns! No matter who I called nobody would even try to help. All I heard from your staff was " well this is typical mam. Next time don't book it online" or "this isn't my region, I can't help you." (the phones were being transfered all over because of the call volume) I'm appalled at your policies and lack of customer service! After spending hundreds of dollars on Uhaul boxes, paper, mattress covers, tape and bubble rap - this is how I was treated! I would love to know how you plan on changing my opinion, if it even matters to you at all.... Belinda Black 519.999.2633Belinda B.
Customer did not leave a comment.THOMASJOHN L.
Customer did not leave a comment.MARK W.
If Online is selected and there are gliches, someone should be available through phone to fix things instead of needing to cancel and reschedule. Poor customer service my initial booking 2 days ago.GIOVANNI P.
People at the rental location were great. Roadside service provided by Uhaul was the worst I've ever experienced. Took 2hrs to tell me I'd have to wait an hour to her a flat changed. Then an hour after that I received a message telling me I had to call my company because the people hired to change the tire weren't coming. Then told I'd have to wait another hour. An hour and a half after that I went to bed as no one was coming. Finally got the tire changed before noon the next day. Dealing with your roadside was a complete and total disaster. Cost me a full day of work.David H.
In and out just how I like it.ANTHONYWAYNE W.
Everything was great Good company to deal withEDWINSEYMOUR L.
The vehicle had 1/16 of gas which meant I immediately had to find a gas station, which is unacceptable. Atleast 1/4 would be decent enough. Thank you.PHILIP D.
Customer did not leave a comment.ROBERTE B.
Penny helped make this easyMICHAEL G.
Customer did not leave a comment.Gavin H.
Customer did not leave a comment.EILEENP K.
In there but I called U-Haul to complain about an incident that happened when I took the truck back I had the area manager call me back and not resolve anything telling me there's two sides to every story basically sticking up for his employees there are out of line disrespectful and 0 customer service skills.HAMDI A.
Customer did not leave a comment.Corey M.
Very friendly customer service.Nina K.
Customer did not leave a comment.Weihua F.
Customer did not leave a comment.JAMESS A.
Great service.Karen L.
Customer did not leave a comment.DONOVANMICHAEL S.
Drop off location was closed and had to call U-HAUL to get location corrected, thus caused at least a 45 minute delay in ending our trip. My next booking will be in person not on line as too much time was wasted at both locations and was frustrating!cathy B.
VERY WELL HERE TO .STAFF WAS GREAT NO PROBLEMSBRIANT H.
Excellent serviceGeorge S.
Customer did not leave a comment.Bruno O.
When I went in to drop off the keys, the guy said â€œ you Parked it far enough away! Put the keys on the counter. â€œ Very rude. I didn't notice a uhaul sign or truck to park at, so I went through the gate and parked it in an open spot. Now the lady that called me this morning around 8:30am from DC Marine was very friendly. She said she called to confirm it was due back tomorrow at 11:30am and how was everything? I said great and how long are you open to since I plan to bring it back today. She said 5:00pm. If no one is there, just put the keys in the drop box. She had asked me to park it with the other UHaul trucks. When I got there I didn't see any other trucks unfortunately.Hugh C.
Customer did not leave a comment.RICHARD H.
The experience was great.Ray G.
A better web/operating system for ease of use.Steve B.
Penny is great. Please don't ask her to change anything!LYNELLE H.
Customer did not leave a comment.Robert M.
I have had a lady named penny when I have booked my uhaul on a few occasions. She has gone over and above service excellent.I will not deal anywhere elseCATHYL M.
Customer did not leave a comment.JONATHAN I.
Customer did not leave a comment.Eugene H.
Penny was very helpfulNelson S.
Customer did not leave a comment.GEORGE P.
Customer did not leave a comment.PAVEL A.
Customer did not leave a comment.Lori S.
Great experience signing out the truck, and the truck was in very good condition and very clean. This wasn't something I wanted to do during COVID, but DC Marine was on top of everything. I was very comfortable with the extreme care they took to make sure even the pen I used was wiped down before I used it.Marla S.
Staff on site are useless. In particular the man behind the counter who couldn't care less. The bill was wrong. They claimed they corrected it. They didn't. To be fair it's not just the people that you hire. Your entire rental process is horrible.Robert S.
The manager of this location does not know how to deal with customers. My 12 year old son dropped the keys in the box the same way he picked them up in the lock box and the manager screamed and swore at my son. I explained it was an accident because he didn't know and is a great kid. This manager continued to yell and I decided to walk towards him but he locked his door. Your truck was great and great value but I will not go to this location ever again. I am sure this will happen.again again with this man. It will be a serious problem with another kind of customer for sure.GIACOMO M.
It seemed to take a long time to register and get going once we arrived on the lot. It would have been nice if we could have begin most of the check in part at home then go to the location to complete itcathy G.
I do not appreciate getting a truck in Canada with summer tires that are fit for southern states only. While March may be late in the winter, there is still snow and the tires were NOT up to the weather. The proprietor of the location simply stated "snow tires are not required by law for commercial vehicles". While not required by law, they were definitely required for safety! I got stuck twice, once needing a tow truck and costing $115 CAD. I also do not appreciate getting a truck with only 1/4 tank of gas. Since U-Haul charges for gas below the amount when leaving, this means that the location was just too lazy to fill the truck, and pocketed the extra charge. I was forced to fill the truck before I was even able to leave the vicinity, another delay of 1/2 an hour in my day. All in all, my worst U-Haul experience ever. Maybe my last.Daniel H.
Penny, Thank you for accommodating an extra day rental at the last minute. Moving is stressful enough and you made it much easier. Thanks for the excellent customer service! TraceyTracey O.
Penny was very efficient , pleasant and I enjoyed dealing with herLloyd S.
Customer did not leave a comment.Candice P.
Customer did not leave a comment.Troy M.
Customer did not leave a comment.Kassandra T.
Customer did not leave a comment.Rocky M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Frank F.
Your app and website our horrible when trying to process a pickup It kept re directing me to a live chat . It's stupid since you have to be on the property, yet the location had ok service.Lindsay C.
Poor selection of product, I had to drive 30 mins out of my way due to the location I requested pick up at didn't have the product I needed.gerry S.
Hard to contact No wifi so hard to pay... machine wouldnt work The owners SUPER nice though and Budget should help them update their systems!!!Michelle D.
There is nothing more Penny from DC Marine could have done to improve upon our experience in renting the truck. Penny was clear with her explanations of what was needed for a successful rental arrangement. DC Marine hit the ball out of the park! I have recommended them in the past and will continue to do so. This is a great business in our community.Joanne H.
Should be a shorther time to take information for renting the truck.Monique D.
It was easy and fast process to get the rental done. Thank you.Alfonso A.
Absolutely horrible. I called 5x about 3 weeks in advanced to make sure that i was to pick my truck up at my preferred destination, and drop it off at my local uhaul. 7:30am rolls around and i get my truck. The girl at the desk googles local uhauls for me in my drop-off area and finds the closest location. She then writes it on my contract and sends me on my way telling me " you can drop these off at any uhaul really" 12 1/2 hours later i finish my 5-stop move and drive to my location to find out its closed. I call the number provided and they straight up tell me "theres nothing we can do about it and you're going to just have to drive 40 minutes to our other location to drop it off. Zero help. Zero understanding. Zero customer service skills. I then ask for a supervisor and she says the same thing. She also says the customer support line opens at 9am. I had to have my truck back by 7am or i would be charged so i tell her this and she says" meh i think they'll work with you i guess. So i force her to change my drop-off time to 10am and have my location changed. I drop it off at 9:30am the next morning and instead of filling the gas up to the 7/8+ mark line, i filled it all the way up cause thats the kind of guy i am. I had filled this the night before, but because i had to drive the truck BACK to my house and THEN to the new drop-off, the lady says to me " oh it looks like its a tad under" and charges me for the difference in gas. Once finished up i called customer service and was irresponsibly tossed around from department to department and hung up on, i finally got someone who in 3 mintues was able to set me up with an email from the GM of scheduling within 1 to 2 days. Still Pending. This has been the worst customer experience i have ever had. I highly advise choosing another service as i have not even been compensated for my troubles. I used to be a mover so i know how to make sure scheduling is appropriately communicated and uhaul just did not care. Never using them again and highly recommend anyone thinking of using them just rents a truck from another company.Jason F.
The treatment I received was was above and beyond excellent. While placing the order i was treaded with the utmost respect. Everything was made clear as to when and where to pick up my trailer. When I arrived for my pick up the trailer was waiting and ready for hook up. The paperwork was was put through quickly. Once hooked up I was given a quick tutorial on how everything works. I was in and out in 20 minutes. It was a joy to work with such organized people. I will definitely be a repeat customer as well as recommend this spot to my friends. Thanks for making my experience a little easier.Jackie C.
Penny runs a very good U Haul business. We use her services every time we need a rental. Bill MajorWilliam M.
We dropped our van off after hours, we topped up the gas and have a picture to prove it. They charged us extra for gas and cleaning fee. We moved a few pieces of furniture. We called them they will not pick up the phone. We sent an email along with copies of the gas receipt and photo of the dash when we dropped it off. Please reverse $46.17.James C.
Very helpful and very friendly employeesDonald S.
Customer did not leave a comment.Ashley L.
Original contract was for a location in Stroud Ontario. The day before pickup, they called to say the unit wasn't available but I could pick up in Sutton. I did not know where Sutton was. They said it was 10km from there. It turned out to be 60 km out of our way! Surely there was somewhere else!!!!! The lady in Sutton was efficient.cheryl B.
Customer did not leave a comment.Jeffrey M.
I ordered my truck in Aurora and I got notified a day before that I had to pick it up in Sutton! Very disappointed with how the logistics are handled with you company. This is the second time I've been burned like this! It was Whitby last time! Not a good way to keep customers...Clement H.
Customer did not leave a comment.Dwight R.
Penny at reception went above and beyond to assist me with this rental, there aren't many people like Penny left in the world of today. Thank you.Joshua Q.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.Paul V.
Customer did not leave a comment.Paul Z.
Super easy parking lot to drop off trailers in. Staff were knowledgeable and very helpful. D C Marine will be my first choice in trailer rentals when ever I'm in this area.Keven S.
I have had such a frustating time trying to deal with customer service reps. Not changing orders correctly. I myself need to follow up with the location to confirm, that my truck has been reserved correctly. Only to find out it has been reserved 1 hr away. Then had to call back again to tell them how to correct the error. It is a complete waste of time to use Uhaul.JULIE C.
I would not recommend Uhaul and would prefer if I never have to use again. Very poor customer service. Inexperienced reps on the phone. Would never recommend Uhaul.JULIE C.
They were great to deal with.Chuck K.
Great experience.Gary D.
Dropped the truck off after hours. Just saw the neat yard.John T.
Customer did not leave a comment.Paul F.
Everything was great!Jean J.
Check all lights, truck electronics with customer. Show customer how special features (towing feature) works on the trucks. Apologize and compensate customer for faulty truck.DAVID J.
FRIENDLY STAFF ON HAND TO HELP.ADETOKUNBO A.
Customer did not leave a comment.Vicki G.
Dropped trailer off after hours clean and nice parking f units easy to accessStacey-Lee M.
Customer did not leave a comment.John C.