Customer Reviews for D C Marine
(U-Haul Neighborhood Dealer)

642 reviews

3449 Baseline Rd RR3   Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)

(905) 722-3330

Hours

  • Mon–Sat
    8:30 am–4:30 pm
  • Sunday
    10 am–4:30 pm

Services at this Location:

Contact Us

(905) 722-3330

3449 Baseline Rd RR3
Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)

Services at this Location:

Hours

  • Mon–Sat
    8:30 am–4:30 pm
  • Sunday
    10 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

JASPER REGINA B. 
Rating:
1.0

In the process of dropping of the truck at this location I told the lady that I hadn't put gas's in the vehicle yet.A heads up as to how much I needed to put in the tank would have been helpful.I put in 190 dollars worth of gas which I told the lady when I got back to DC Marine I had put in that much and now she tells me that I only needed to put in half.Now she tells me.So I put in at least 100 dollars that I didn't need to put in.Something needs to be done about this,she informed me that I was out of luck,what kind of customer service is that?

Muriel M. 
Rating:
5.0

Customer did not leave a comment.

FILIPPO A. 
Rating:
1.0

Pick up of the vehicle was greatly hindered by having a location requiring the Internet, that had a very weak signal. Much driving to other locations to get at least two bar signal strength, and then your representative says we have to be at the location. You should know better.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Norm R. 
Rating:
5.0

Customer did not leave a comment.

Yucheng W. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

RAJESHKUMAR P. 
Rating:
5.0

Penny is great to deal with

Wayde J. 
Rating:
5.0

Customer did not leave a comment.

ron R. 
Rating:
5.0

Customer did not leave a comment.

Irima K. 
Rating:
5.0

Customer did not leave a comment.

Candy G. 
Rating:
1.0

Dropping off truck was meet with hostile man , yelling n carying on at us for no reason .

JEFFREYL P. 
Rating:
5.0

Everything runs smoothly. I have no issues.

Joanne H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great customer service. Very nice and easy to work with. Will use them again and would refer them as well> Thanks for a great, easy transaction and the nice chat today :)

jeff S. 
Rating:
4.0

Fast and friendly service

DARRYL S. 
Rating:
3.0

My pick up location was transferred and that's why I was charged for the extra milage. I had to drive 40 km more to this location just to pick up the truck. Sun visor was broken and reduced the visibility

Pavlo S. 
Rating:
5.0

Great experience

Don M. 
Rating:
3.0

Dc Marine was good. Friendly and capable. Tech challenges being so rural. Internet was spotty and. Elk reception bad made for some check in challenges but otherwise they were good.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Kwok Chu W. 
Rating:
5.0

Customer did not leave a comment.

Prahalad V. 
Rating:
2.0

Last minute change of location to pick up a sub par vehicle. Very poor experience

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Andy H. 
Rating:
5.0

Very friendly nice vehicle clean . Will return again to this location.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Good customer service.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Hassan M. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
3.0

Friendly and convenient location

Patricia B. 
Rating:
3.0

Stop over billing people, last time i rented from Uhaul (13) i was charged for gas luckly i had pictures to prove myself. This time I have 4 charges on my credit card from Uhaul, and being charged for gas AGAIN, but once AGAIN I have pics. and i cannot reach anyone in that office to clear it up!!!

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

GORDON H. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

The service was fantastic. From help with booking to returning.

THOMASJOHN L. 
Rating:
4.0

Customer did not leave a comment.

Andrei M. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Vasily L. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

The front alignment was off and the wheel was turned 20 degrees to the right to keep the vehicle straight. Everything else was above expected. Really fast checkin and return, Great review of the vehicle by the staff.

Paul N. 
Rating:
4.0

Customer did not leave a comment.

ROBERTE B. 
Rating:
5.0

Customer did not leave a comment.

Nigel B. 
Rating:
3.0

Customer did not leave a comment.

giselle B. 
Rating:
2.0

I went to drop it off Monday morning around 11 am and they were closed.

Anthony B. 
Rating:
1.0

The worst experience ever. My first and last time I used uhaul service. I waited over 50 min for online puck up. Would not ever recommend to anyone to use uhaul services

Maxim T. 
Rating:
5.0

Customer did not leave a comment.

Graham W. 
Rating:
5.0

The service was professional, fast and they were very helpful with helping me connect the trailer.

DIONINO D. 
Rating:
5.0

Customer did not leave a comment.

SUTHAGARAN M. 
Rating:
4.0

Help to unhook the trailer after a long hard day would have been a nice customer service touch, it was on pretty tight. Overall great service, they were even able to provide an wiring harness adapter to hook up as my truck input was a different configuration

Geneviève B. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE F. 
Rating:
5.0

Customer did not leave a comment.

Tanya L. 
Rating:
5.0

Customer did not leave a comment.

IREN W. 
Rating:
5.0

All was perfect! and super helpful.

RUDY T. 
Rating:
5.0

Customer did not leave a comment.

Tristan R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
1.0

I have been over charged i got an invoice of $86 and charged me yesterday for $132

KISAN P. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Really happy with customer service and ease of rental through D C Marine.

MICHAELC S. 
Rating:
5.0

Very good experience, and convenient location for us.

Stephen M. 
Rating:
1.0

After having to drive over an hour from my requested location to do a mobile pick up, this location hadn't even assigned me the vehicle properly in their system. I had to spend an hour the night before my move waiting for customer service and having them get everything properly set-up. Incredibly frustrating a night before a move.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Nothing

JACQUELINEM B. 
Rating:
5.0

Penny very friendly and listened graciously to my story. She is very compassionate to her job.

Leanna L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

You need to put snow tires on your equipment. I got stuck backing into the parking spot at Uhaul and trying to back up into my driveway.

SIMON G. 
Rating:
5.0

Everything was perfect. I especially enjoyed dealing with Penny from DC Marine. So professional and polite.

KIMBERLEY W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

The woman was helpful and very nice. But there was a very large dirty-looking man behind the counter who insulted me. I had difficulty backing up the trailer. Instead of saying, "Yes, it takes some practice." He insulted my intelligence and then walked away. This human is a poor representative for U-haul and should be removed from your system.

G-Allan M. 
Rating:
5.0

Courteous & fast, definitely will recommend

DEANNA B. 
Rating:
5.0

Totally Happy Great people Penny and Douglas

PETER S. 
Rating:
5.0

Last time I used U-Haul was in '97 and it was a horrible experience with reserved truck not what was ordered, dirty and rude, uncaring and unhelpful staff. Ended up canceling and going with Ryder across the street. Night and day compared to this most recent one. Equipment and customer experience were fantastic. Staff were friendly,efficient and informative. Will definitely rent again and refer to others.

GLENN B. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE W. 
Rating:
5.0

Penny and Doug were the best! Awesome representatives for uhaul!!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

PHILIPSHAWN H. 
Rating:
4.0

Customer did not leave a comment.

Douglas N. 
Rating:
4.0

Customer did not leave a comment.

Josh P. 
Rating:
2.0

Nothing wrong with the location except no one answers the phone on the weekend. My beef is with UHaul's online system. Too many hoops to jump through. Takes forever to get a booking, and to return vehicle.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY W. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
3.0

Customer did not leave a comment.

Geoffrey D. 
Rating:
1.0

The trailer we were getting was not at the rental place we had to go an hour and a half out of our way to go pick up a trailer so I can move the car that I wanted it was just the one big hassle I should have got a better discount for it I'm not pleased with my service whatsoever if I hadn't known it was going to be this much hassle I would have borrowed the trailer from work and did it that way instead it would have been a lot easier and a lot less aggravation as far as I'm concerned I should be getting half my money back for the aggravation that I had to go through

Kelly C. 
Rating:
3.0

Reeked like cigarette smoke. We put our stuff in there. We aired out as much as possible. Very gross. Also, I was originally told Markham then that moved to Newmarket - which was annoying but manageable. Then it was moved again but much ur there away. I had coordinated everything to Newmarket. Worried if I waited another day it would have gone even further north. Move was very stressful. You made it more stressful changing locations and not having a full tank.

KIRKE S. 
Rating:
5.0

A warm and friendly place. Just a wonderful experience.

LEON W. 
Rating:
5.0

Customer did not leave a comment.

Gerrard T. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

Not charge people a gas fee when they almost put it where it was. It was like half a notch. So I put $30 in for gas, and get charged 35 for not putting in perfectly. Mine as well not fill it. Not to mention 89 cents a km is insanely expensive. Won't be using uhaul again.

Dylan B. 
Rating:
4.0

Customer did not leave a comment.

Giovanni P. 
Rating:
4.0

Customer did not leave a comment.

DAWN D. 
Rating:
1.0

I ordered a 26 ft moving truck for a 4 bdrm house for May 1st. in Newmarket, less than 24 hrs before I pick up the truck, I get a call that my 10 ft truck in Sutton is ready! (35 min north of my location in newmarket!) It will cost me the same amount and I have to have it back by 4:20 pm?! You ruined my move! I have never been so disappointed. Especially during covid lockdowns! No matter who I called nobody would even try to help. All I heard from your staff was " well this is typical mam. Next time don't book it online" or "this isn't my region, I can't help you." (the phones were being transfered all over because of the call volume) I'm appalled at your policies and lack of customer service! After spending hundreds of dollars on Uhaul boxes, paper, mattress covers, tape and bubble rap - this is how I was treated! I would love to know how you plan on changing my opinion, if it even matters to you at all.... Belinda Black 519.999.2633

Belinda B. 
No reviews have been submitted for this location.

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