Need customer service trainingTYRONE S.
Customer Reviews for Da Laboratory Llc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He over charged me , I charged 200 for one day and I only used 50 miles, when I got the truck it was on E and he charged me because it wasn't a half a tank when I brung it back, very unprofessional never doing business there again!!Khalliah M.
Outstanding customer service!Kevin O.
The place reeked of cigarette smoke. It was so bad I could smell it through my mask. I had to step out twice because it made me sick to my stomach.Tiffanei G.
The trailer was fairly old and had a lot of dents and scatches that had been marked. Wheels and chains had rust and I would not have trusted them for a long trip. OTOH, the trailer did fine....james T.
My original drop off location had changed and I was not informed by phone or text. Too expensive in general for the whole thing.Matthew R.
I am Irate at the fact that the gas gage was broken. And was not displaying the proper amount of gas in the vehicleanthony S.
I was charged multiple times for the 17 foot truck I rented. Inside was full of dirt and leaves and a few pieces of trash. The truck was old and ran that way. When we dropped the truck off we were told we couldn't leave it at this location (we dropped it off a day earlier then planned) but I did not want charged for a different drop location so I checked it in like the website said and the guy that told me we were not allowed to drop off there, in what looked like his pajamas, went back inside. Not the best experience and I will never go back here.Cassandra N.
While the staff were very kind, the office reeked of cigarette smoke and a half-smoked cigar sat on the employees desk. The truck had a few items left behind from other customers. The truck we had, unknown model Ford, 17 foot, shifted pretty rough and was the biggest gas guzzler I've ever seen. I've rented comparable size vehicles before and hadn't experienced this much gas use. Definitely needs help under the hood or needs to be retired from the fleet! Overall, it wasn't bad, but wasn't really a pleasant experience. I had specifically tried to avoid this place, because it was in a rough neighborhood, but I received a message stating this was where the truck was at.Christopher B.
I feel that it is unfair that I was charged a cleaning fee when I checked no to was this vehicle clean enough for another customer especially since the truck became dirty due to a water leakage within your vehicle's inside bay from the roof which caused my property I had placed up within there to become very wet and hopefully not damaged as well as because of it raining outside. This is not my fault and without of my control. The back inside of the vehicle will become dirty due to getting in and out of the vehicle to unload. I am not asking for reimbursement of the damage from the leakage to my property.Ivan M.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.Ricky M.
Customer did not leave a comment.Micah L.
Customer did not leave a comment.leon D.
Customer did not leave a comment.gary S.
Customer did not leave a comment.Jose R.