Customer Reviews for DADS Automotive
(U-Haul Neighborhood Dealer)

255 reviews

1210 N Townsend Ave   Montrose, CO 81401

(970) 497-1105

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/7/2022 - 10/8/2022: Closed

Services at this Location:

Contact Us

(970) 497-1105

1210 N Townsend Ave
Montrose, CO 81401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/7/2022 - 10/8/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great Customer Service.

Allegra A. 
Rating:
5.0

great service and nice folks

Ed D. 
Rating:
5.0

Customer did not leave a comment.

gladys L. 
Rating:
5.0

Customer did not leave a comment.

Susan Y. 
Rating:
5.0

Nice guys

Clark W. 
Rating:
3.0

Customer did not leave a comment.

Lisle H. 
Rating:
5.0

Staff was helpful and efficient.

Randell W. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Very busy and eager to help

RUTH C. 
Rating:
5.0

Drop off location could not show or provide a detailed receipt.

Daniel B. 
Rating:
4.0

The entrance to this location is NOT off of Townsend so that was a little confusing during early morning traffic. But other than that, everyone was friendly and helpful.

Kristen T. 
Rating:
5.0

Dads Uhaul so nice always helpful

gladys L. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Quick w care and helpful!!

melaney S. 
Rating:
4.0

Customer did not leave a comment.

Ruth P. 
Rating:
5.0

Customer did not leave a comment.

gladys L. 
Rating:
5.0

The lady working at the counter was so helpful and nice. I have already recommended them to several friends.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

nick Y. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

They were very accommodating and efficient

SAMANTHA R. 
Rating:
5.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

Personnel efficient, polite and helpful.

Holli R. 
Rating:
4.0

Customer did not leave a comment.

Bryan L. 
Rating:
4.0

I made my advance reservation at uhaul.com for a 8' pickup truck. Dads told me they don't carry pickup trucks. They tried to help by sending me to another location at Southern Star on Lasalle Road in Montrose. Brian there told me only had one pickup truck reserved for someone else. I had to rebook for a 10' box truck. Dads was not at fault. It was the uhaul reservation system.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

Douglas J. 
Rating:
4.0

One of the tires was not good had wires showing and should have been changed plus there was no spare tire

David F. 
Rating:
4.0

I called and requested blankets but they were not in the truck

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Excellent customer service. Manages and maintains a good fleet of available equipment/trailers.

Gregory B. 
Rating:
5.0

No Improvements. The person from Dads Automotive, Montrose, CO was most attentive. Thank you.

Spencer W. 
Rating:
4.0

Learn to do math, at this point I am filing a dispute of your double charges until everything is returned to my account that you overcharged me! I will never use uhaul again and I will be making my feelings known on social media.

Stephanie H. 
Rating:
3.0

Customer did not leave a comment.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The two front tires had significant inside wear to the point it had no tread on 20% of the tire. When i pointed that o7t i was told they had no tires nor did anyone in town. I could change to a larger truck...but it would cost 1k more. I drove the truck from Montrose co to OKC Oklahoma and the tires held....but were down to the belts showing through. The truck had a significant shimmy. I would like to see the Uhaul dealers do a better job in inspection and maintenance.

Jackie B. 
Rating:
5.0

Kendra is awesome and so sweet. The best thing going for this location!

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Deb is awesome, so are the rest of the staff. I do not know names, but remember faces! They rock! #dadsautomotive

Linda M. 
Rating:
5.0

Thank you

jane M. 
Rating:
4.0

Location was convenient. We dropped it off after hours so understandably no one was there to help us. We followed the procedure on the web site for checking in our truck and it all seemed to go well.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

JGreg K. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
1.0

When I placed the rental order I requested a furniture dolly and furniture cart, they were not on the rental truck when I did a late pick up. I tried to call Dad's Automotive 3 times the following day, left voice messages that were never returned. I was billed for those two items and when I disputed the charge by email I was never contacted by your national representatives. I will have a very difficult time convincing myself in the future that U-Haul deserves my business. I will also communicate my experience to those that are considering renting from your company!!

Larry W. 
Rating:
3.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Too busy, but helpful.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Sal O. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
1.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

garrett R. 
Rating:
5.0

Nothing

Joe J. 
Rating:
3.0

Customer did not leave a comment.

Timothy C. 
Rating:
3.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Super easy and fast in and out.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
2.0

Customer did not leave a comment.

Landon F. 
Rating:
5.0

Customer did not leave a comment.

Derik G. 
Rating:
5.0

Nothing. It was perfect.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Quicker in and out time

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Dale N. 
Rating:
5.0

Can't thank them enough! They made my experience worth renting again from them!

Vanessa B. 
Rating:
5.0

You canceled my 26' truck 4 days before pickup date! I will never use uhaul again! I had to leave half my stuff! If it wasn't for dads automotive I wouldn't of been able to move on time! Uhaul is the worst!!! NEVER AGAIN

Jonna S. 
Rating:
5.0

Good trailer and very nice people!!

andy N. 
Rating:
5.0

You were great, thank you

valarie G. 
Rating:
5.0

All good

Bill P. 
Rating:
1.0

My experience with this location was extremely unpleasant. I had to extend my rental multiple times because I was waiting on contractors to finish my home. This location receives the same amount of money if I rent the truck or if Joe Blow rents it. A person named Levi from this location called me and told me to return the truck or he would call the police. I had been in contact with them and they had extended the contract with me. I explained my situation about my contractor and Levi told me to get my “priorities” straight. My priorities…really? I told him the painter was at my house and hopefully I could empty the truck into the room the painter was finishing. Levi told me to have the painter stop painting and start emptying HIS truck. Had I known the contractors would not be finishing my house in the time I was told, I would have went a different route. I would have rented a storage or got a portable storage from a different U-Haul location. My comment about the truck not being clean and maintained is only about the cleanliness of the truck. It was not clean inside. As for maintenance I do not know. I drove the truck 15 miles to my house and parked it and it ran just fine.

Katrina K. 
Rating:
3.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

As they should be....great!

William M. 
Rating:
2.0

Customer service was not all that great. The lady was rude with an attitude.

carrie L. 
Rating:
3.0

The app and website to pick up the truck didn't work

Cynthia L. 
Rating:
5.0

fantastic service. They were quick and got me out the door with no problems

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
4.0

Eli made it simple ,quick and easy .

Greg B. 
Rating:
5.0

Great service

Earnestine M. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Excellent service and help!

GREG O. 
Rating:
5.0

Customer did not leave a comment.

Gerry V. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL Q. 
Rating:
5.0

Customer did not leave a comment.

Sharra K. 
Rating:
4.0

Check out the trailers before renting them out.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

gary t J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Very nice counter lady, good service.

RICHARD DOUGLAS V. 
Rating:
3.0

Clean truck, instructions on use, full gas tank

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jehromy A. 
Rating:
2.0

When I checked the level of gas in the truck I towed the gal at the front desk that she had it incorrect and there was less gas in the truck then what was marked her reply was once it's entered we can't correct it.

Alisha W. 
Rating:
5.0

The truck was clean, but halfway to my destination the check engine light came on. It ran fine for the two days, but the light remained on the entire time.

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Twyla R. 
Rating:
5.0

Customer did not leave a comment.

dave L. 
Rating:
3.0

We set our pick up and had to move it a week due to a emergency visit for a badly cut hand. When we drive over a hour to pick up the unit..... the reservation was moved up 2 hours.... we sat for2 hours with the guys we hired to move. Ordered 4 bundles of moving blankets and got 1..... but still charged for 4. We accomplished our goal however it was not without drama.

Mike S. 
Rating:
1.0

They issued an additional $130 charge to my credit card for days that I did not use the equipment. This was without any notice or signature from me. Proceeded to disagree about the charge. Finally issued a refund which has yet to go through on my credit card. Lady who I spoke to was rude and condescending to me when I was rightfully frustrated to receive unauthorized charges. I will never rent from this location and will always refer others to go elsewhere after being treated so poorly.

Trevor K. 
Rating:
5.0

Great, friendly, service!

MARK M. 
Rating:
3.0

Rented a furniture mover ($7) that was unavailable and unknown until check in. ordering one does not imply availability. There were only 2 people trying to move their furniture (some very heavy) and the missing furniture mover would have been extremely helpful. Must be a first come, first serve basis even with a credit card to hold it. Everything else was ok. So word to the wise, don't expect anything to be available if they can give it to the person ahead of you or they didn't have one to begin with. I'm going to buy one ($50) since we have several more local moves from our homes to a rental and from rental to home being builit..

Lana C. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C. 
Rating:
5.0

Can't say enough about the staff a Dad's! They saved us from having a Bad experience with dealing with U-Haul.

Mark L. 
No reviews have been submitted for this location.

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