We didnt talk with any personnel because we dropped off while they were closed. But it was close to our house.
JARROD O
Customer Reviews for Dales Westside Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady helping me was professional, polite, friendly and competent. She was helpful when we needed to extend our rental for a couple days. The location is handy to access equipment, priced well, and while they don't inventory a lot of equipment they have what I need. I will be renting again soon from them and have mentioned them to a neighbor already.
NEIL MNot a thing lol.
EVA SThis was the worst service I ever had from any UL dealer. We should be given a refund for the unknowledgeable, slow, disgusting ways was handled. For more details you must call me at 636-655-0681
SANDRA HEasy to rent and great customer service.
BLAKE SMake it easier to pick up the vehicle and either have someone at the office on Saturday or give directions on how to get the truck. We were supposed to pick it up by 10 and were not able to get it until after 11. Was quoted 626 ended up paying 735 instead
Keith CDid a good job
tammy jKayla at the office was wonderful to work with. She made the transaction simple and prompt. The trailer was in great shape and easy to pull. I look forward to renting from them again within the next week or so. Great customer service!
randall BClean the driver portion of the vehicle ahead of time.
alex mAt first l was very happy with the service until l ran into a problem and needed the truck longer! On line they told me l had until 7 pm to contact the store manager then l get a text soon after telling l must return the truck otherwise they were starting the recovery process. I was working and there was no way l could go to the office. I had the truck returned and key in the box the next morning l feel l was once again threaten if the truck wasn't there they were calling the police! This was,7 am the place didn't open until 10 am but the truck had been returned the night before as l told them it would and it was filled back up with gas.Very rude over the time of the return of the truck and l don't like being threatened at all . I didn't do anything wrong l know l would have to pay for extra days that's why there was a deposit put down in the very beginning!
Kimberly LReimburse your gas if you go over on it. If you accidentally pump more than you used you should be reimbursed for it.
Maurice Rthis is a reliable location to rent from
dan bWish the parking (equipment) lot was slightly larger, very tight when pulling into lot and doing 360 turn by pulling forward and backing up multiple times to align with parking spot
Thomas NThe truck was parked in mud puddle - it was raining, I had to go around and take pictures of their truck because there was damage not shown on pictures. Soda had been spilled inside cab on console. Other uhauls I have rented from pulled the truck out, went over the truck with me. The only good thing I can say is that she warned me if I didn't check it inp roperly when I returned it, I'd get an extra fine.
Christine ANo improvements needed Everything was great and staff was wonderful
MICHELLE CI wish moving yes company or location the woman was very very helpful she was very pleasant and guiding me through the whole entire process I will come back to them a heartbeat
Lori MThere seems to be 2 drop boxes to choose from to drop off the key to the truck after hours. One is about 20 to 30 feet from the front door and the other is at a window near the front door. They should mark it more clearly which drop box is which, and for what purpose. What may have been the consequences to me had I chose the wrong drop box?
David ARelocate equipment to a location if you run out of a certain type of equipment. Didn't like running 30 mins out of my way to pickup a truck.
JEFFERY P