Customer Reviews for Danbury Self Storage LLC
(U-Haul Neighborhood Dealer)

460 reviews

10 Old Newtown Rd   Danbury, CT 06810

(203) 794-9163

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9:30 am - 4 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(203) 794-9163

10 Old Newtown Rd
Danbury, CT 06810

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9:30 am - 4 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Douglas was polite and professional. We will use this location again!

CYNTHIA T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F.  |  Overall Experience 
Rating:
5.0

Thank you to the friendly and efficient staff here. My experience had no room for improvement.

CYNTHIA I. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Anna R.  |  Overall Experience 
Rating:
5.0

Great experience and price!

Marc W. 
Rating:
2.0

I reserved moving blankets and 2 dollies which were not there in bethel. Had to drive to danbury to pick up and return. I'm sure I'll have to pay for extra gas and mileage. Besides having to drive in opposite direction to get supplies . Very inconvenient. You really should adjust bill. Res# 23030650. mdarco@snet.net Mike Darco

Michael D. 
Rating:
5.0

Nothing needed. Great experience.

Stephen F. 
Rating:
2.0

It would be helpful if uhaul would send the instructions for a contactless return in advance of the return. It's very frustrating to get to the point when you're about to drop your key off in the Dropbox only to find that you need to go back to the vehicle and take several photos. Why can't this info be provided in advance?

Meagan C. 
Rating:
5.0

Pleased. Our possessions stored well even during a rainy spring & summer. The location has good air drainage and the relative humidity inside the unit remained low. Barry Morton

Barry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
4.0

Had some difficulty navigating the website but ultimately it worked out fine

Seth F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great customer service! Love the mobile/after hours return. This was a great experience thank you!

JULIE B. 
Rating:
5.0

Good

FABRICIO F. 
Rating:
3.0

Albeit I was there on a Sunday, but there was no one there. I dropped off using the mobile site. The location looks old and dated, which wasn't helped by the fact that it's almost impossible to visit due to construction on Newtown Road. Although above I said "clean and inviting" was "not applicable" - to be honest, all I saw was the parking lot. The parking lot was okay. The rest of it looked old with the exception of the office building. Although run by a non-branded U-Haul dealer, the buildings looked exactly like U-Haul storage facilities.

Christopher D. 
Rating:
2.0

Your app and remote pickup procedure is awful. App didnt work and it took me an hour to pick up. Also didn't work at drop off. Luckily, you had a nice person to deal with at both ends that helped me out. I won't use u again unless there is a human there for pick up and return.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Staff was very friendly and helpful. Made rental easy

KATERINA J. 
Rating:
4.0

Nice service center and employee

ROGER M. 
Rating:
4.0

Customer did not leave a comment.

PATRIZIO T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
3.0

Location access and limited products, but the personnel were helpful both in the yard and in the office.;

Ghassan N. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Ty J. 
Rating:
3.0

The truck was fine but it was really a frustrating experience checking in on the app and I had to call someone (who was very helpful) in order to get the truck. Y'all need to make it more clear this is a remote pickup before 10am.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

I rented a truck one way to Vermont and had a very difficult time driving to my final destination because there was a little snow on the ground and the trucks tires were BALD! There were no chains in the truck so I had to wait for a friend to bring me sand and help me out

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Anuj S. 
Rating:
5.0

every thing was perfect

Marinete P. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JOHNWARREN F. 
Rating:
4.0

I was told I will be charged for a day If I returned it before 9:30 am on Sat because of an existing reservation but was charged for 2 days.

VAMSHI C. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Overall pleasant experience, good service, vehicle was in good condition. Thank you!

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
3.0

It's fine for a drop off location but it was a little confusing to know where to leave the truck and where the drop box was located. Perhaps if they have PICTURES like we are asked to upload then it would be less confusing.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

Valdiney D. 
Rating:
4.0

The key returns box opening was smaller than expected. The almost did not enter into the box, would be helpful to have that looked at for future returns.

Sebastian R. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Customer did not leave a comment.

Jackson B. 
Rating:
5.0

The place and vehicle was cleaned The sale associate was welcoming polite and very customer friendly Thank you

Oscar W. 
Rating:
3.0

Give the customer what they asked for on the reservation! Very unhappy this time

AnneMarie A. 
Rating:
5.0

Make sure customer is able to get all the info they need like lock box code before hanging up. App failed and rep should have stayed on the line to make sure the app showed me exactly what we needed. Made the process longer by 20 min since we had to call back and wait for a rep to help us.

Sabrina S. 
Rating:
5.0

Pickup location did not have a bathroom

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Rejane Z. 
Rating:
5.0

Customer did not leave a comment.

selly V. 
Rating:
1.0

The truck had a problem with one tire that I didn't discover until after it was loaded. The agent never saw it. It had a huge dent in the side that I had to point out to the agent and took a picture of. I got charged for damage to the tire, which is inexcusable.

Thaddeus G. 
Rating:
4.0

Customer did not leave a comment.

wendy R. 
Rating:
5.0

Great location!

Juan N. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
3.0

Customer did not leave a comment.

INGRID S. 
Rating:
5.0

I can think of no room for improvement. The entire process was quick and easy.

Jerry P. 
Rating:
5.0

Testing per AFM

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Sonja P. 
Rating:
5.0

Include a moving blanket

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Jean T. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Check to make sure the CHECK ENGINE LIGHT is off or assure customer there is NO problem.

Judith R. 
Rating:
5.0

great service

Bryce M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Weimin Y. 
Rating:
5.0

Customer did not leave a comment.

alison R. 
Rating:
5.0

Customer did not leave a comment.

Stacey J. 
Rating:
5.0

Polite and helpful

Louis M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

First nuisance- Called customer service to pick up a van that night. Went to the facility at 10:30 pm and was told the lady made my reservation for the following day. called customer service and she said she has another van for me at another location. I stated ill be there in a few hours to pick it up. Second nuisance- I got to the location at 510am. i took the selfie and 2 photos of my license to pick up the van. the website kept denying my request. Went on live chat with Joshua. He stated i needed a passport or to call contacts. I stated i drove up from NY (Now in CT) and i didn't have my passport but i have copy of it on my phone i can sen. He stated i couldn't use that and i had to have them call one of my contacts to verify my identity like a selfie and license wasn't enough. i told him its 5 o'clock in the morning, I'm not waking anyone up at this time for you to verify its me. he stated that i wouldn't be able to rent the van then. Mind you, i was on a tight time restriction for a scheduled appointment which i had to reschedule once already for their previous mistake. he kept stating i had to have someone to call. I eventually had him call my mother at 5 am and wake her up after she gets no sleep anyways from work. All of a sudden he states he needs one more contact to call. Are you serious? You just had me wake my mother up and want someone else to call. i stated to joshua that no one ever told me i needed a passport or to call to verify myself. He said yes we sent you an email which i told them U-Haul never did. so while on the chat i called customer service, and asked about this "email." Customer service stated to me they they indeed NEVER sent the mail. After all of this back and forth it was already nearly 6 o'clock. Joshua signed off his terminal in my face and never asked if i needed any more help. I drove to my location for the scheduled appointment and my job was cancelled due to my delay which was created by UHAUL. iI lost out on a lot of money and any future business.

LUCIO L. 
Rating:
5.0

Customer did not leave a comment.

Siri C. 
Rating:
5.0

Customer did not leave a comment.

teresa B. 
Rating:
4.0

Customer did not leave a comment.

Ralph N. 
Rating:
4.0

Customer did not leave a comment.

Antonello C. 
Rating:
5.0

they were ready and prepared for my arrival. very friendly as well.

Fred A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Anibal C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

The mobile experience was beyond awful and I will tell anyone I know that is moving to make sure they pick up their rental from a person so they don't have a headache.

Meghan O. 
Rating:
5.0

Customer did not leave a comment.

Ethan H. 
Rating:
5.0

Everry thing went very well,Good crew that works in Danbury

paul B. 
Rating:
5.0

Our location is convenient to us but beyond that the staff there is extremely accommodating and has A-plus customer service skills!!!!

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
2.0

Expensive. They should offer discounts. I used this service for two hours and paid over $100.

Decima B. 
Rating:
3.0

Customer did not leave a comment.

douglas T. 
Rating:
4.0

When you state access to the lot from 6am-8:30pm it wasn't clear that is only with a code or something. So when I showed up at 7:45 to return van and get my car I couldn't get in until 9am. No big deal but just saying.

mike M. 
Rating:
5.0

N/A

mark C. 
Rating:
3.0

the truck had mice nesting in vehicle. i can smell the urine from the nesting mice and it was horrible. i had to close all vents and drive with the windows open a 90 degree day

tony P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Customer did not leave a comment.

Arthur L P. 
Rating:
5.0

Customer did not leave a comment.

sagar S. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

nice customer service, great place!!

Richard R. 
Rating:
5.0

Rented a brand new van! Ready to go at 10am!

Paul F. 
Rating:
5.0

Employees are courteous and pleasant. Nice folks. They give you courtesy calls and such. Clean equipment, fast service.

Decima B. 
Rating:
1.0

They lied to me give me totally wrong information.

AMAR S. 
Rating:
5.0

Customer did not leave a comment.

ALAN G. 
Rating:
3.0

At first it was very good. My code would not work later, that was poor, after hours call agent gave an emergence code. That part, very good. Agent in the am was rude. Onsite manager fixed it.

MELINDA S.  |  First Impressions 
Rating:
3.0

the original unit824 was very difficult to get into. The slide did not line up with the hole. I called and a woman came out and had the same issue and then gave me another unit 779.

VICKIE S.  |  First Impressions 
Rating:
5.0

Staff was super helpful and I was able to to move in the same day. A delight to work with. I look forward to utilizing the storage unit.

THOMAS D.  |  First Impressions 
Rating:
4.0

Quick processing. Explained all the steps clearly.

DEBASHIS S.  |  First Impressions 
No reviews have been submitted for this location.

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