Customer did not leave a comment.
JAMES P
Customer Reviews for D&D Auto and Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They have a designated place to drop off equipment that is easily accessible. Good representatives of the company.
Jeff FVery helpful and knowledgeable.
JAMES MExcellent experience dropping off my equipment, as the check in process was very quick. Again, the U-Haul operating system had me leaving the site without any paperwork, as my time was limited.
Micheal HWe make the reservation but nobody tells us we’re going to pick up the keys by ourselves until we called costumer’s service next time let people know this before
joseph vnothing
Kelly CGood clientele
STERVENSON ODidn’t go inside or speak to personnel because it was closed. It took me forever to get the app to work. Because it kept shutting down and I had poor service at this location. Apparently the fact the app struggled resulted in me being charged an extra $50 saying I took an extra day to return it.
Taylor BThe people at D& D are awesome people and I do other business with them and highly recommend them.
John TThe employees were so courteous. Even helped me get the correct drop trailer hitch and ball that I needed to pull the uhaul trailer. He even put it on for me and hooked up the trailer for me. Fantastic service!
Katrina HLocation and employees of D&D Auto were great. However, the Uhaul app is a big mess. Our pick up was for Sunday, when D&D was closed, was told to use the app to pick up the truck. This turned into a nightmare. The app would not work...at all. My spent an hour and 45 minutes on the phone with a Uhaul rep just to be able to pick up the truck! The first half hour was spent on hold waiting for someone to answer! Upon drop off again we had issues with the app. My advice is to don't pick up/drop off your Uhaul rental unless there is an "actual" person at the location! This complaint has nothing to do with D&D Auto...its all on Uhaul.
Jason GSame as above, with addition of instructions for mobile return need to specify if they want trucks parked across the street or in the regular parking lot. There was one truck parked across the street in another lot. I wasn't sure where they wanted it. The actual parking lot is rather crowded for big trucks like that.
DAVID DWhere do I begin? Belongings ruined by U-Haul packing affiliate, truck alignment was severely off, multiple U-Haul employees and roadside assistance stated the vehicle was not safe to drive - yet another truck qas not available. No tread on interior wheels, truck clearly was previously involved in either an accident or was stuck in a previous transit. Steering wheel at 11:00 o’clock, in order to drive straight. Roadside asdistance stated “someone clearly got this truck stuck, your steering wheel is completely crooked, but I checked your alighnment…. How far are you driving?” Roadside assistance asked, I replied “indiana to Iowa”, he replied “oh… you should be okay to make it there”. Multiple calls to uHaul reporting this, and asking if uHaul advised customers to drive vehicles in this condition, multiple employees stated “no”. Alll of which I documented, recorded phone calls, took photos, filed complaint, filed insurance claim, etc and given countless runarounds in regards to the date and pick up location, paid for moving help that never got to load my truck because uhaul advised not loading any cargo on the truck until roadside assistance cleared the vehicle for safety. Was forced to hire uhaul moving help for the following day, as the local help I hired for Friday was paid in full but my truck was unable to be loaded until the following day. 30% of my truck load is damaged. 70 inch flat screen - shattered. Stereo speakers and Edison Phonograph, in pieces. Vinyl record collection completely flattened. Broken mirrors, broken photos, damaged Traeger Grill - all due to an unsecured load via Uhaul moving help: THIS VEHICLE WAS NOT SAFE TO DRIVE - “they should have never given you this vehicle to drive” the General Manager stated, after inspecting my truck on drop off. “Your steering wheel is completely croaked… but… how far are you driving?” roadside assistance stated. “Unless you want to drive out of state for a different truck, we do not have any other options for you. Take it or leave it.” Uhaul scheduling department stated. I will never use your company again. THOUSANDS in damages to cargo, and still paid your moving help to pack a load a day late, after paying a different local company who I then had to cancel with no refund because I was sold a unsafe rental. UNACCEPTABLE.
Zachary SVery friendly lady we dealt with when we dropped it off. They have a big lot to park it in.
CATHERINE MNo improvement needed at this location in Clayton IN. I would strongly suggest using D & D for all their U-Haul needs.
James BVery friendly and professional " highly recommend this location " tell them Del sent ya!
Delbert YVery Professional. A maintenance person came right out, checked the vehicle out. Quick, One and Done.
Mark PThe day was saved by Nik who helped me on a Saturday that he wasn't supposed to be there. Uhaul GPS could not accept that I was at this address. Dropping the truck off was the same. Thanks to Nik for making it easy despite the snafu.
DAVID OHad no contact with the drop off site. I just left the truck in the parking lot
Curt CVery easy!
Sandra SLocal staff were helpful and kind.
Tamara WI booked the 20 foot truck and when I received the call to tell me that there was only a 15 foot available I just went with that. When they switched it to the other truck they didn't make the new truck the 247 pickup, and also told me the location opened at 7 instead of 8, so when I got there, there wasn't a way to pick up the truck
Wesley BTrailer I rented allowed water into the front as I towed it in the rain. Got all of my belongings wet.
mark wGreat friendly owners!
Bruce C