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Thomas K
Customer Reviews for D&H Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
Jason TEverything always works well, and pricing is just below the competition making D&H more desirable. The only issue is the facility (inside and outside) could be cleaned up from years of cobwebs, weeds, etc. Where other facilities are more expensive, they are also more desirable in appearance.
Mark M | Overall ExperienceWe are still waiting for a receipt saying we returned the trailer. I was told it would be e-mailed to us. If this the way you conduct business I will not be back. David R. Feld Murfreesboro, TN
david fOutstanding customer service!
steven cThe self-check in app worked terribly (Android). I ended up having to do it via a mobile browser (Firefox), because despite the map on the app correctly showing my location, it couldn't verify me while I was standing directly next to the truck we were assigned to use. The location itself was fine, we picked up our keys and had plenty of space to maneuver the truck, but the mobile app experience made me want to never rent through U-Haul again.
Kaylee Jstored items were in good condition when picked up. friendly personnel and reasonable pricing.
KURT K | Overall Experiencegood choice for indoor storate
Pat G | Overall ExperienceGreat experience with receptionist.
Gordon Lthe outside of this place could use a serious weed eater at the place.. the outside of it looks jenky... it could use some outside improvement
Brian JTook over 25 min to return a trailer . Staff said their wiffi doesn’t work
Michelle VManager of this location was very courteous and accommodating to my needs. I had driven 1000 miles to this location and everything fell right into place. Thank you so much for the reliability!
Douglas SThe staff is completely helpful to accommodate all your needs very friendly you feel comfortable living all your belongings there I love it♥️
gus l | Overall ExperienceI had 2 storage units. I was very pleased with the facility and staff. I highly recommend them and would use them again if needed.
Carla B | Overall ExperienceNo one was available at the location. I had to call U-haul support to get access to my truck.
Eric JYou are perfect
Pita KI am not a fan of how U-Haul does business. I picked a truck and a location & time. A day later they switched the location on me that’s a mile away because the one location I picked didn’t have the truck. Good business would drive that truck to the original picked by customer, not U-Haul. Instead they switch the location, charge me $20 for having to do outside of store hours and then try to add another $30 for gas convenience, not too mention pay for 50 miles of gas when I only drove 15-20. It’s a rip off. And on top of it when they changed my pickup location they screwed up my pickup time and I almost lost my reservation. Terrible experience. And then my truck smelled like stank weed.
Noah HEquipment was clean, but the truck made a squealing noise. IHowever, it did get us to our destination.
Connie HI was always treated well and my questions answered. I felt safe. The staff I dealt with was knowledgeable and helpful. Thanks
Dot L | Overall ExperienceGreat place
Kristine F | Overall ExperienceVery helpful personnel. I highly recommend this location.
Connie HVery wonderful and clean facility. Office management is very kind and accommodating. Rented here for over 2 years and have never has a problem. Definitely will recommend and if needed rent in the future!
Bray H | Overall ExperienceThey are out to rip people off. This is not your trusted u haul. Their app is faulty and now they keep raising the bill after the fact with manufactured issues.
Mark ZConnie and Julie were always kind and accommodating. I'll miss them. The only reason I moved out was the building I was storing items was rented to a single client. Otherwise, I would have continued my rental agreement. Peace, Dan Unruh
Daniel U | Overall ExperienceI would suggest a no smoking policy in the vehicles. The truck really stunk when I picked it up.
DANIELLE RSee you next summer!!
Bruce S | Overall ExperienceVery pleased with your facility. Your manager of the property is very professional and nice.
Kim J | Overall ExperienceThank you so much for being a great place to store my items. Very clean and well maintained.
Angela K | Overall ExperienceSigns could be put up to tell people driving into building to pull back or over so that when someone else comes (as was me) can get in.
Blaine L | Overall ExperienceConnie and Julie and before Kelly, have been top notch since the day I moved in. Could jot ask for better service. Please let them know Thanks Dale Dorschner
DALE D | Overall ExperienceThanks for help and understanding 😊😊😊 if need you again hope you remember me , Thanks Paula Tuttle
Paula T | Overall ExperienceThe lady was the utmost helpful and couldn't have been happier!!!!
Joshua HAll personnel were very friendly and helpful. Clearly customer oriented!
harold K | Overall ExperienceEveryone I spoke with at D&H was always extremely friendly and helpful. The facilities are always neat and clean. I’d highly recommend them.
Steve C | Overall ExperienceVery good customer service. I had access every time that I needed it. I stored a car inside, heated, no pests, very clean. The price went up 25% from last year, which wasn’t expected and I’m not sure why there was such a big increase. Overall well run facility. I have also stored a camper outside with no issues.
DEAN S | Overall ExperienceConnie and Julie were extremely helpful with our storage needs between houses. Great facility, very clean and well maintained, excellent 24/7 availability plus safe and secure. Highly recommended for your storage requirements and truck rentals. Thank you for everything!
Thomas BMy equipment application was placed a month prior to my move. My preferred rental pick up location was nearly two hours away from the confirmed pick up location of which I was not informed of until 2 days prior to my move! Extremely dissatisfied.
Alegra HReserved at one location. I get there and was told the guy didn’t return the truck. I was sent to another location. I get to other location and they weren’t open. No one bothered to tell me that they would not be open for another hour. The lady I did deal with at the new location was very nice. I would recommend her. But the inconvenience of the situation was quite frustrating. I would have expected some kind of discount for the situation because the inconvenience was caused by U-Haul but was not offered anything.
Roben MI was grateful to D & H for having a truck to loan to me at the last minute. I had rented a 6 x 12 covered trailer on the U-Haul website only to find out once I arrived at Krueger's True Value that the trailer was actually not rentable due to repairs. That was very frustrating to say the least. The woman at D & H was very friendly and very helpful. I will call them in the future.
Julie FGreat job by the staff at D&H
Daniel WThe agent at D & H was very friendly and efficient. The truck was ready on time and was easy to return after hours using the key drop.
GEORGE FThe agent was helpful, professional and congenial. Can't ask for more than that
Jeffrey JD&H Climate Controlled Storage was a great location. The lady that helped us was super helpful and knowledgeable.
Javis GThank you for excellent service!
Chris C | Overall ExperienceWhat a great experience,the staff were wonderful,always friendly I will miss this place and my girls in the office merry Xmas.
ken w | Overall ExperienceThe facility was clean and well maintained. The lady at front desk always very helpful.
RHONDA M | Overall ExperienceWell when I move again and I a storage your place will be the first place I come again and again
kerry j | Overall ExperienceVery helpful and friendly
craig kEasy to do business with
andrew s | Overall ExperienceEasy transaction. The 5x8' trailer was in great condition. U-haul found a trailer for me through their network even though it was a last minute reservation on a busy weekend.
Etienne Mgreat place
linda r | Overall ExperienceExcellent service; excellent facilities
Michele I | Overall ExperienceVery friendly people to deal with. Fast response time if you leave a message. Clean facility and great prices.
MARK B | Overall ExperienceThe lady working was very nice and provided me with all necessary information and risks and rules.
Stacy BFriendly and prompt, thanks much! Will use this location again.
Bob CI mistakenly ordered too small a size. The help I received to amend my error was fantastic! Thanks for your help!
Tara MGreat customer service and very friendly! Would recommend and use again.
CHRISTOPHER MNothing!
Dan LHelpful staff. Car hauler equipment however did not fit my standard pickup so I had to make other arrangements. Car hauler trailer lights were not operational which created an issue for our planned night driving. Delayed our trip and caused a late drop off. Also, when dropping off the rental truck I was informed the vehicle ID was different than what was recorded on the rental agreement.
William MNo comments. The two men did an excellent job!!
larry CFriendly and helpful service.
Bernie CGreat customer service a pleasure to see in todays world.
McKinley CThey charged me $16.00 to top up fuel and $30.00 for service to go get fuel. Rip off
Ali ULoad the truck!! Lol everything was great!! Thank you
yalene gJulie and Connie do an outstanding job. I moved my belongings from one U-Haul Storage Center in Oshkosh to this location based upon the outstanding treatment and serviced I received by these two young ladies. Please congratulate and thank them for a job well done on my behalf.
John KKelly was right on top of things and quickly walked me through the process. I would definitely rent from them again in the future.
James RKelly was very helpful, I look forward to my time at the facility.
Privacy R | First Impressions