Customer Reviews for D&H Climate Controlled Storage
(U-Haul Neighborhood Dealer)

161 reviews

2121 Harrison St   Neenah, WI 54956

(920) 486-2077

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 486-2077

2121 Harrison St
Neenah, WI 54956

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Amber O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christy K. 
Rating:
3.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

You are perfect

Pita K. 
Rating:
1.0

I am not a fan of how U-Haul does business. I picked a truck and a location & time. A day later they switched the location on me that's a mile away because the one location I picked didn't have the truck. Good business would drive that truck to the original picked by customer, not U-Haul. Instead they switch the location, charge me $20 for having to do outside of store hours and then try to add another $30 for gas convenience, not too mention pay for 50 miles of gas when I only drove 15-20. It's a rip off. And on top of it when they changed my pickup location they screwed up my pickup time and I almost lost my reservation. Terrible experience. And then my truck smelled like stank weed.

Noah H. 
Rating:
5.0

Equipment was clean, but the truck made a squealing noise. IHowever, it did get us to our destination.

Connie H. 
Rating:
5.0

I was always treated well and my questions answered. I felt safe. The staff I dealt with was knowledgeable and helpful. Thanks

Dot L.  |  Overall Experience 
Rating:
5.0

Great place

Kristine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda B.  |  Overall Experience 
Rating:
5.0

Very helpful personnel. I highly recommend this location.

Connie H. 
Rating:
5.0

Very wonderful and clean facility. Office management is very kind and accommodating. Rented here for over 2 years and have never has a problem. Definitely will recommend and if needed rent in the future!

Bray H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Autumn T. 
Rating:
1.0

They are out to rip people off. This is not your trusted u haul. Their app is faulty and now they keep raising the bill after the fact with manufactured issues.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  Overall Experience 
Rating:
5.0

Connie and Julie were always kind and accommodating. I'll miss them. The only reason I moved out was the building I was storing items was rented to a single client. Otherwise, I would have continued my rental agreement. Peace, Dan Unruh

Daniel U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

I would suggest a no smoking policy in the vehicles. The truck really stunk when I picked it up.

DANIELLE R. 
Rating:
5.0

See you next summer!!

Bruce S.  |  Overall Experience 
Rating:
5.0

Very pleased with your facility. Your manager of the property is very professional and nice.

Kim J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle R. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Jason E.  |  Overall Experience 
Rating:
5.0

Thank you so much for being a great place to store my items. Very clean and well maintained.

Angela K.  |  Overall Experience 
Rating:
5.0

Signs could be put up to tell people driving into building to pull back or over so that when someone else comes (as was me) can get in.

Blaine L.  |  Overall Experience 
Rating:
5.0

Connie and Julie and before Kelly, have been top notch since the day I moved in. Could jot ask for better service. Please let them know Thanks Dale Dorschner

DALE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Overall Experience 
Rating:
5.0

Thanks for help and understanding 😊😊😊 if need you again hope you remember me , Thanks Paula Tuttle

Paula T.  |  Overall Experience 
Rating:
5.0

The lady was the utmost helpful and couldn't have been happier!!!!

Joshua H. 
Rating:
5.0

All personnel were very friendly and helpful. Clearly customer oriented!

harold K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
4.0

Customer did not leave a comment.

Tuesday J. 
Rating:
5.0

Customer did not leave a comment.

HUNTER G. 
Rating:
5.0

Everyone I spoke with at D&H was always extremely friendly and helpful. The facilities are always neat and clean. I’d highly recommend them.

Steve C.  |  Overall Experience 
Rating:
5.0

Very good customer service. I had access every time that I needed it. I stored a car inside, heated, no pests, very clean. The price went up 25% from last year, which wasn’t expected and I’m not sure why there was such a big increase. Overall well run facility. I have also stored a camper outside with no issues.

DEAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Connie and Julie were extremely helpful with our storage needs between houses. Great facility, very clean and well maintained, excellent 24/7 availability plus safe and secure. Highly recommended for your storage requirements and truck rentals. Thank you for everything!

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

VINCENT O. 
Rating:
3.0

My equipment application was placed a month prior to my move. My preferred rental pick up location was nearly two hours away from the confirmed pick up location of which I was not informed of until 2 days prior to my move! Extremely dissatisfied.

Alegra H. 
Rating:
4.0

Reserved at one location. I get there and was told the guy didn't return the truck. I was sent to another location. I get to other location and they weren't open. No one bothered to tell me that they would not be open for another hour. The lady I did deal with at the new location was very nice. I would recommend her. But the inconvenience of the situation was quite frustrating. I would have expected some kind of discount for the situation because the inconvenience was caused by U-Haul but was not offered anything.

Roben M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Jami H. 
Rating:
4.0

I was grateful to D & H for having a truck to loan to me at the last minute. I had rented a 6 x 12 covered trailer on the U-Haul website only to find out once I arrived at Krueger's True Value that the trailer was actually not rentable due to repairs. That was very frustrating to say the least. The woman at D & H was very friendly and very helpful. I will call them in the future.

Julie F. 
Rating:
5.0

Great job by the staff at D&H

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

The agent at D & H was very friendly and efficient. The truck was ready on time and was easy to return after hours using the key drop.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

CARY W. 
Rating:
5.0

Customer did not leave a comment.

Sandy K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

The agent was helpful, professional and congenial. Can't ask for more than that

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

julie F. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

D&H Climate Controlled Storage was a great location. The lady that helped us was super helpful and knowledgeable.

Javis G. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Thank you for excellent service!

Chris C.  |  Overall Experience 
Rating:
5.0

What a great experience,the staff were wonderful,always friendly I will miss this place and my girls in the office merry Xmas.

ken w.  |  Overall Experience 
Rating:
4.0

The facility was clean and well maintained. The lady at front desk always very helpful.

RHONDA M.  |  Overall Experience 
Rating:
5.0

Well when I move again and I a storage your place will be the first place I come again and again

kerry j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Very helpful and friendly

craig K. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
4.0

Easy to do business with

andrew s.  |  Overall Experience 
Rating:
5.0

Easy transaction. The 5x8' trailer was in great condition. U-haul found a trailer for me through their network even though it was a last minute reservation on a busy weekend.

Etienne M. 
Rating:
4.0

great place

linda r.  |  Overall Experience 
Rating:
5.0

Excellent service; excellent facilities

Michele I.  |  Overall Experience 
Rating:
5.0

Very friendly people to deal with. Fast response time if you leave a message. Clean facility and great prices.

MARK B.  |  Overall Experience 
Rating:
5.0

The lady working was very nice and provided me with all necessary information and risks and rules.

Stacy B. 
Rating:
4.0

Customer did not leave a comment.

gustavo V. 
Rating:
5.0

Friendly and prompt, thanks much! Will use this location again.

Bob C. 
Rating:
5.0

I mistakenly ordered too small a size. The help I received to amend my error was fantastic! Thanks for your help!

Tara M. 
Rating:
5.0

Great customer service and very friendly! Would recommend and use again.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Nothing!

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Brogan K. 
Rating:
3.0

Helpful staff. Car hauler equipment however did not fit my standard pickup so I had to make other arrangements. Car hauler trailer lights were not operational which created an issue for our planned night driving. Delayed our trip and caused a late drop off. Also, when dropping off the rental truck I was informed the vehicle ID was different than what was recorded on the rental agreement.

William Manley M. 
Rating:
4.0

Customer did not leave a comment.

Adrian K. 
Rating:
5.0

No comments. The two men did an excellent job!!

larry C. 
Rating:
5.0

Friendly and helpful service.

Bernie C. 
Rating:
4.0

Customer did not leave a comment.

BEN B. 
Rating:
5.0

Great customer service a pleasure to see in todays world.

McKinley C. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Rob W. 
Rating:
5.0

Customer did not leave a comment.

lynn K. 
Rating:
1.0

They charged me $16.00 to top up fuel and $30.00 for service to go get fuel. Rip off

Ali U. 
Rating:
4.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Load the truck!! Lol everything was great!! Thank you

yalene G. 
Rating:
5.0

Customer did not leave a comment.

craig G. 
Rating:
5.0

Julie and Connie do an outstanding job. I moved my belongings from one U-Haul Storage Center in Oshkosh to this location based upon the outstanding treatment and serviced I received by these two young ladies. Please congratulate and thank them for a job well done on my behalf.

John K. 
Rating:
5.0

Customer did not leave a comment.

dean N. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Shannon T. 
Rating:
5.0

Kelly was right on top of things and quickly walked me through the process. I would definitely rent from them again in the future.

James R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
5.0

All went well. The two ladies in customer service were a pleasure to deal with.

Steven B. 
Rating:
5.0

Best Uhaul dealer around

Chris W. 
Rating:
4.0

When renting online it would be nice to get the truck you wanted instead of getting bumped all over hell!

david K. 
Rating:
5.0

The location is perfect! Right next to our old apartment. This made pick up easy. The lady working Saturday was great! She made everything extremely easy. Would definitely recommend this location to anyone! Thanks for the awesome service!

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Carla Z. 
Rating:
5.0

Customer did not leave a comment.

lori S. 
Rating:
4.0

Customer did not leave a comment.

Cliff K. 
Rating:
4.0

Customer did not leave a comment.

Sherry N. 
Rating:
3.0

Customer did not leave a comment.

Taylor F. 
Rating:
5.0

Very friendly

Alexis M. 
Rating:
4.0

Great customer service and very helpful!!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

steve O. 
Rating:
3.0

Customer did not leave a comment.

Cynthia R. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
2.0

I was home on leave for the first time in two years. I had a total of 4 days to spend w/ family and then head back to duty. Even though my parents helped me reserve a trailer rental over two weeks in advance, U-Haul sent us a good 30+ miles out of our way to in what appeared to be an attempt to give their Harrison St. Neenah WI location some much-needed business. I did not appreciate the run-around and will never recover the wasted time. When I drove back through Oshkosh there where 4 such trailers sitting in the Ohio St. location and when I left home I drove past another trailer sitting in my home town of Berlin WI location. My parents also drove my vehicle in for a pre-inspection per your "All towing is subject to inspection. You will need to contact a U-Haul location to schedule a vehicle pre-tow inspection prior to the rental". This was also a joke. Even though my parents made a special trip into Oshkosh to have this inspection performed, when I got to the Neenah location the first thing they did was perform the same inspection as nothing was recorded as already being completed at the Oshkosh location on my reservation form. Overall, not a very satisfactory experience even though the customer service person at Harrison St. did an outstanding job processing my rental.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Connie was very helpful making sure the desired vehicle was available.

Steven B. 
Rating:
4.0

Great customer service at the counter both renting and returning.

micharl T. 
Rating:
4.0

nice people to deal with.

TED H. 
Rating:
5.0

Diane was awesome! Despite the blizzard like conditions and her injured wrist, she helped us every step of the way. AND she did that with a smile! Thank you Diane for al your help! We made it to Fayetteville and the car dolly worked great!

allen D. 
Rating:
3.0

Customer did not leave a comment.

regennia F. 
Rating:
3.0

This was not our preferred location. Our preferred location did not have the proper equipment. Agent at this location was very helpful and accommodating to our needs.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

WEN Y. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
3.0

Kelly was very helpful, I look forward to my time at the facility.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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