Customer Reviews for Danes Auto Service
(U-Haul Neighborhood Dealer)

1,715 reviews

811 Pacific Blvd SE   Albany, OR 97321

(541) 791-1078

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(541) 791-1078

811 Pacific Blvd SE
Albany, OR 97321

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazing Customer Service. This is the only location in Albany Oregon I will ever go to for a UHaul. Efficient, friendly, by the book customer service agent with an emphasis on safety.

JEFFREY K. 
Rating:
5.0

Nothing- great experience!

MARY S. 
Rating:
4.0

Customer did not leave a comment.

JACKLYN KAY W. 
Rating:
5.0

Dane is a stand up guy. I will always do business with him!

KATHY L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
3.0

This was the third time in the last 2 months me and my son have had this truck and the floor was nasty dirty with brown mud. The window wash tank was empty. The damages that are on the front of the truck weren't on the link for the pick up walk around the truck also to us as we have mapped out our route and only take that route to my sons mechanics place the truck seems to track miles fast then the miles your driving

ALAN LEE C. 
Rating:
5.0

Customer did not leave a comment.

SHANE MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

TIMMI R. 
Rating:
1.0

First of all the inside of the cab of the truck was covered in grime on the seats and don't get me started on what the center console cup holder looked like. It was nasty and gross. Also the truck battery was dead after sitting parked overnight. It was a pain. But the single biggest problem I had with this rental happened when I returned the vehicle. The owner/operator of the this particular uhaul site had a pit bull that he let run around the property off leash while there were customers on site and during business hours. This man had a pit bull just running loose around customers kids. This pitbull ran straight at me at one point. I had no idea if it was going to attack me or not. I'll never use uhaul again and I will tell everyone I know and anyone who's moving to avoid uhaul and this particular local uhaul owner if the value the safety of their children. And you can bet I'll be filing a formal complaint with uhaul corporate and with the Better Business Bureau.

CHASE H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM U. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Gina B. 
Rating:
3.0

After I did the return through the website, I was given a prompt to pay for additional charges. I still don't know what they were for, and I declined them. I was told I would receive a call about it, but haven't. It felt like a cheap grab for money.

Jaymes C. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

CAROL T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EMERY C. 
Rating:
5.0

Always an excellent experience at this location. I will definitely return.

PETER RICHARD S. 
Rating:
5.0

The small enclosed trailer worked very well. My suggestion is for U-Haul to build two anchor points in their small trailers. One high and one low. I was moving an air compressor on wheels. Anchoring high worked fine but when I tried anchoring low I broke the small wood bumper strip. Just a suggestion. John.

JOHN BENNETT H. 
Rating:
2.0

Negative and unprofessional customer service. I won't be returning to this location.

gabriel P. 
Rating:
4.0

Customer did not leave a comment.

TOM S R. 
Rating:
5.0

Be quicker at check in

LORI GENE P. 
Rating:
4.0

Everything was great. The man was super friendly.

Kristin A. 
Rating:
4.0

Nice trailer!

ROBERT BIDWELL K. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
5.0

Great guy at the rental location!!! The truck was clean but the truck had some issues:The toe haul would not turn off and it was raining The driver door did not want to stay shut.

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer service was great!

CHRISTINA W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
3.0

26 foot uhaul shakes really bad when it gets onto a highway with evenly spaced out seams. Damaged some of our stuff.

MATTHEW KENNON A. 
Rating:
5.0

Customer did not leave a comment.

BRODIE L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Everything was great!

AMBER R. 
Rating:
3.0

Not so friendly, but they got the job done.

PERRY P. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
1.0

The agent was very rude . I will never go back to this location and will tell everyone I know to never go there. I dont need to be treated like that because someone is having a bad day. If you don't like your job gates another one. Very, very rude and WILL NEVER GO BACK

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

all good

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
3.0

The attendant behind the desk certainly could use a lesson in customer service. This pickup place is never my first or second preference. Just seems uhaul online always refers me here. No call from anyone day before. You have to check your reservation to make sure you have the correct location for pickup. Online check in spotty at best at this location.

James G. 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

DONALD JAMES N. 
Rating:
3.0

Customer did not leave a comment.

JAN J. 
Rating:
4.0

a complete turnaround from the California location

Cathy S. 
Rating:
2.0

Customer service was awful. I had reserved a truck and added my father as a driver and I had everything set up just to do a contactless pick up. My dad didn't realize this and he went inside were the gentleman that serviced him treated him poorly, he asked my dad for a credit card (which was already on file) and driver's license (also on file) and charged both my dad's card and my husband's card. So I paid double for the uhaul. I tried calling and no one answered the phone. Overall poor customer service.

Ricardo C. 
Rating:
2.0

The owner was a cocky little ass

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARIE M. 
Rating:
5.0

Customer did not leave a comment.

KARRON J. 
Rating:
5.0

Customer did not leave a comment.

Rio P. 
Rating:
5.0

I've used this location many times. Always been easy to use.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

CODY A. 
Rating:
5.0

Customer did not leave a comment.

JALEESA G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
3.0

Customer did not leave a comment.

GARY WALTER H. 
Rating:
5.0

So friendly and easy to work with. It was a great experience!

ELIZABETH MICHEL R. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Both the pick up location dispatcher and the drop off representative were professional and helpful.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Molly T. 
Rating:
5.0

The guy who works there is so friendly and helpful that's why we keep going to him when we need to rent a truck

gwen W. 
Rating:
5.0

Best and most efficient Uhaul location I have ever done business with.

Earl C. 
Rating:
5.0

Great service!!!!!!

LINDA C E. 
Rating:
5.0

Customer did not leave a comment.

SARAH ADRIANNA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

layla B. 
Rating:
5.0

Customer did not leave a comment.

Lacey B. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
3.0

Everything worked out well except that I tried to use the mobile reservation system which did not work. But luckily the office was open so we did all the paperwork manually for check out. Returning was a breeze. Drop off truck, put keys in box - done.

NANCY JANE B. 
Rating:
2.0

As you know, things come up at the last minute when moving. The elderly man at the counter seemed irritated and inconvenienced that we had to change our reservation a few times. He then thought my dad was going to leave his truck parked at his office, and then charged us $20 for a cleaning fee, after we cleaned the truck ourselves. I think it's time for this old bat to retire. Visit another location, I do not recommend.

MAXIMO H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
1.0

Horrible service horrible experience charged way too much for their own service issues

BRANDI W. 
Rating:
5.0

Customer did not leave a comment.

MICHELE R. 
Rating:
3.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

The U-Haul app is terrible. I spent 40 minutes trying to return the equipment and it refused to accept a photo of the odometer. Literally tried 30 times. Then I called customer service and was on hold for 40 minutes before it allowed me to enter a callback number. I opted for the call back, eta 44 minutes. I finally get a call back from U-Haul customer service an hour later, press 1 to accept the call. It says, "You are caller #1 in the queue" then hangs up on me. I ended up just dropping the keys in the lockbox and walking away. Terrible experience, I will tell everyone I know to avoid using your app and that your customer service is terrible.

Gabriel C. 
Rating:
1.0

Unprofessional - lacked courtesy and will not do business with uhual in the future.

GUILLERMO G. 
Rating:
5.0

Very helpful, thank you

RICHARD KEITH S. 
Rating:
4.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

RANDOL B. 
Rating:
3.0

Took to long to get access to truck online. Was nice process but some of that could have been done before pick up of truck

Kari B. 
Rating:
5.0

Customer did not leave a comment.

CRISTINO R. 
Rating:
5.0

I wish the trucks were always full of fuel so I don't have to guess how much to add back in. I realize you have a refuel estimate guide but I always seem to put more in than I need to.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JOHN U. 
Rating:
5.0

You're not going to find better service anywhere else.

LINDA C E. 
Rating:
5.0

Dane was very friendly and the paperwork was quick and easy to fill out.

DENISE H. 
Rating:
5.0

When we opened the cargo hold, the furniture pad blankets were already used, and when we checked in, there was no place that asked that question or allowed us to comment on the status of the furniture pads. Not sure if that's a big deal, but when we closed out, we were asked if we "used" the pads. They were used before we rented the truck. I think there's an inconsistency in the check-in/check-out process regarding the status of the furniture pads. Perhaps, I missed the question on the check-in process.

Joseph D. 
Rating:
2.0

Not the friendliest service. Kind of grumpy/snarky men that seem unhappy in life. Truck was not cleaned. Spilled liquid in cupholders and down the sides of the center piece. Dirt not swept from stair up into truck.. whatever. We returned it cloroxed and swept well!

Michelle S. 
Rating:
4.0

Customer service was great. Very nice.

KELLI B. 
Rating:
5.0

Fix your app. I could not get it to accept photos. Please don't put out some app that some kids in college made put the effort in to make the app work all of the time

Susan P. 
Rating:
2.0

Employee was rude and upset the truck wasn't parked in the right place.

Kyle D. 
Rating:
3.0

The service was poor here as well and the employees were rude here to. Not impressed

JESSE MAY M. 
Rating:
1.0

On sept 13, 2021 we rented from Danes Auto Service at 811 Pacific Blvd SE, Albany, Oregon. The owner Dane rented to us with no problem at 10am, when we attempted to drop off the Uhaul at 4:05 pm the same day when we were verbally assaulted by Dane he directed it to my husband and cursed him out saying “to put the fucken keys in the drop box, I'm the owner and can close whenever the fuck I want, if you try anything you will regret it, put the fucken keys in the drop box and get the fuck out of here”. I cannot explain how unprofessional it is to close a business nearly an hour before it is said to close, and verbally assault a client that is only seeking a receipt for our business. I will never rent from this uhaul distributor again and have read and heard countless stories of this man who walks around with a leash less pit bull at his property and carries a business like this.

ARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
No reviews have been submitted for this location.

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