The gentleman who ran the office was grumpy. I like the location. But the gentleman who ran it wasn't very friendly
GEORGE R
Customer Reviews for Danes Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy. Dale answered all are questions and he was very nice.
DORIANNE MVery acommendating
MARK FGreat customer service.
MARINA Cwebsite availability of the trailer was confusing and when I called the dealer he was rude, basically telling me that I had to wait and see if I had a trailer and he had to go because he was busy and that I was waiting his time
David RGreat experience
PHILLIP JThe gentle was very nice and helpful.
ANGELINA FVery helpful and pleasant staff.
JAMES NI loved being able to pick up and drop off so easily. The app is great.
Kim DGreat job men
RANDALL SSame friendly service
David VMan running location would not answer our questions, appeared like he didn’t care if he, or, were there. I found to be pushy - “just sign the form.” The truck only had an 1/8” of a tank of gas, and it smelled like someone had smoked cigarettes in the cab. Windshield was filthy and there wasn’t any windshield fluid to clean the window. Very poor customer service and very poor maintenance of your vehicles.
Linda PVery customer oriented. Yet professional to the business
ron kVery easy check out and friendly guy
SAMANTHA FThere wasn't clear markers where to drop off the truck such as signs where to leave it. This could be helpful for future customers.
Jared HThe app was not functional at all and cost me a lot of time getting ahold of customer service. The customer service reps were nice but it was such a hassle.
Ashley Onone
DAVID BThe staff here were very friendly and helpful, my trailer rental worked great, and the return couldn't have been easier. Thanks!
Ethan BMore availability of the 26' trucks
Morgan LThe app didn't work when I tried to close out the reservation when I returned the auto transport to Dane's Auto Service in Albany. I called Dane's to let them know that I retuned the auto transport on Saturday 6/22 and wanted to confirm they knew that. I wasn't able to reach anyone so I left a voicemail, but never heard back.
Michael WNothing to improve at this time.
Muriel BThank you so much. The staff was great to work with . And the truck did what we needed.
danielle mit would be nice to rent a 15 ft truck but I can not pay that mush for it.
Robert H????
Cary BBoth men that i worked with were very helpful and very good with people.
Jack RNothing
Jeannette EMy tow hitch came with a pin that was too short to use, and the rep that helped me quickly found a longer pin and exchanged it for the one I had. It was very kind of him.
laura sGuy at the front desk was kinda a dick. I didn’t feel welcome and he acted like I was a burden to help.
Brittany KWas great!
Kevin MAgent was great
Erin DClean bug off the windshield before giving it to the next customer.
Steven SPure professional. My check in was fast and easy but covered all the bases. Good price good service made it a good experience. Have recommended to many friends and family.
Debra MThe trailer was clean, and well maintained. The service was awesome as well!
Roger FFriendly service and solid equipment. I have rented several times at this location.
Russell GAbsolutely no need to for improvement from my seat on the bus. Pickup was easy, and the representative was experienced and efficient (pretty good sense of humor too). Even though I was over an hour early, he made sure to accommodate me. Drop off was just as easy and the attendant went out of his way to get me unhooked and on my way. He was extremely courteous. Thank you for the excellent service and equipment. It's getting rare and hard to find these days, and I appreciate it. Steve Rutkowski
Steve RFor some reason this visit, I had a hard time undoing the lock that held the key to the truck. Fortunately, there was someone in the office and came out and helped me. Thank you. This is and will continue to be my go to for truck rentals.
Kathie VAll was good
Jeremy MI wish I could put this somewhere for everybody to read! U haul really had my back! Starting with the truck I was supposed to pick up in the town I live in but I had to go do another town which is like 9 miles away and Celeste totally made it right and gave me some great discounts for my trouble. Then I have an emergency and I wasn't able to get the truck back the day it was due and the sweet girl that I spoke to I believe her name was Stephanie. She gave me two extra days at no charge and Then followed up with me and called me and made sure that everything was going okay and I was going to be able to get the truck back on the second day. I told you it was amazing that she called at that time because I was getting ready to call the U-Haul and see if there was any way possible somebody could come from there to hear and just drive the truck for me because I have really bad arthritis in my needs and I couldn't drive it and the person that was driving it for me well that's a long story. Anyways she said don't worry about it I'll call and take care of it for you so she calls him then he called me he came and picked up the truck.if my moving experience would have been it's great as my U-Haul experience! That would have been awesome unfortunately not the case. So I would definitely recommend U-Haul to anybody that needed to move and needed to rent a truck. And these days I do have to say the customer service leaves a lot to be considered but the customer service gals with U-Haul are exceptional and great at their job! Thanks again for helping me turn a very bad situation into a manageable one.
Johanna VNothing! Great customer service! Very friendly and nice guy at the front desk.
Angie NI had an excellent experience.
Russell GI choose the mobile method to pick up the van since it was early in the morning. Easy to confirm and retrieve the keys using my cell phone. Everything worked well and van was ready to go. Very nice gentleman was there when I returned it, before closing hours.
Michael WOverall experience at this business was great, everything went as expected. Salesperson was polite and personable, and contrary to other reviews I read, they do not try to push additional insurance at you. That is all built into the software and they have no control over it. It just takes about 30 seconds to zip on through all those questions and come to your final price that you anticipated before entering the business. Should the need arise in the future, I will certainly use this business again.
Kent WExcellent customer service! Would recommend.
Richard POnline interface makes process quick. Pre-reserve feature is efficient. Staff are very helpful and informative. Scrolling through the pages of additional products to find 'no thanks' is a bit annoying. My 3rd Uhaul rental in 4 months and its been a good experience overall.
John TThe location was great. I did struggle with the app quite a bit.
Crystal RGetting a truck was easy and fast. Great customer service and friendly.
VIRGINIA SI was overcharged in excess of $145 for the milage regardless of the fact that they already charged me $50 for the mileage. The lack of clarity with the milage fee is tantamount to vague business practices.
Bryan WTruck had a leak area on roof top seam during the rainy weather and leaked onto my furniture and boxes inside. I reported this at drop off location.
Sandra PQuick, friendly professional service.
Robert SThe truck was clean and ready for pick up, as is always the case at this location.
Timothy BVery pleased with whole process. Truck very nice. Thank you
Shannon RVery very rude . I left twice as much gas I would have thought he could have wrote off the $4 . Instead of charging me. Will find another place in town. He was very rude to customer ahead of us also. Needs attitude adjustment!!
Ruthann LAbsolutely stellar customer service. Definitely rent from or drop off here!
Debra D