Customer Reviews for Danes Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Danes Auto Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Joseph D. on

Rating:

Uhaul service agent was in a bad mood and whiny from the moment I met him. He mellowed out eventually but the overall experience was awkward for my daughter and I. Won't be going back there.

Fortunato R. on

Rating:

Customer did not leave a comment.

Laura T. on

Rating:

The UHaul gas game is ridiculous. UHaul should issue trucks with full tanks of gas and expect them to be returned with full tanks of gas. Issuing trucks with a fraction of gas and requiring that customers precisely hit that same fraction when returning (or get billed extra) is a complete farce. It's a way to cheat customers. Nothing less. Also, our truck's windshield wiper pump was burned out. Total pain in the rear end for 900 miles. Totally unacceptable.

Nathan H. on

Rating:

Fast, friendly.

Linda H. on

Rating:

Customer did not leave a comment.

Willard D. on

Rating:

Customer did not leave a comment.

Joel O. on

Rating:

I don't know the name of the person who assisted me but he was very helpful.

Kenneth P. on

Rating:

Fast, friendly and helpful! All my questions were answered. I highly recommend renting from Danes.

wayne V. on

Rating:

Love this place, I didn't use the dolly and told the manager, still got charged though...

Cris R. on

Rating:

Customer did not leave a comment.

Cynthia W. on

Rating:

Customer did not leave a comment.

Gerald E. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

The only place I go to rent. Always exceeds my expectations.

Jeffrey K. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

Seamless transaction from start to finish. Employees were professional and competent.

Doryce W. on

Rating:

Customer did not leave a comment.

Doran L. on

Rating:

Customer did not leave a comment.

Tim B. on

Rating:

Customer did not leave a comment.

Jonathan T. on

Rating:

Customer did not leave a comment.

Kristopher N. on

Rating:

N/a fantastic. Best uhaul rental ever

Sandra M. on

Rating:

The truck had a leak and it was raining. I told the gentleman at the place where i rented it and he said he will take it out of service. I was charged a cleaning fee, but i told him that it was very wet inside so i couldn't sweep it and he refunded the fee. The service was excellent, the truck was leaky.

Andre W. on

Rating:

Great service

thomas L. on

Rating:

Send the invoice upon arrival I still Have not received it

Brian I. on

Rating:

My rental agreement stated that I needed to call the number listed when dropping off the truck. I dropped the truck off and called the number where I was placed on hold for more than 10 minutes. In the mean time we found the after hours drop and inserted the keys. When the phone was finally answered, they told me that they had no idea why I would be calling them. They told me that I had to complete the after hours check in on line (despite the fact that my contract said to call them!). When I went on line, it stated that I had to take a picture of the mileage, but I had already dropped the keys in the slot. I had taken a picture of the mileage, but your website only allows a picture from my camera (no way to paste an existing pic). I called back and after nearly 20 minutes and two call transfers, was told no big deal. Very frustrating for a newbie. Contract needs to clarify that after hours check in is on line, and that a picture of the odometer is needed before dropping the keys. In addition, call center listed had no idea what to do but to transfer me to someone else.

Chase C. on

Rating:

Customer did not leave a comment.

paula B. on

Rating:

Customer did not leave a comment.

Michele H. on

Rating:

Customer did not leave a comment.

Kelli O. on

Rating:

Friendly, caring customer service. Made our move stress free!

Kato G. on

Rating:

Nothing.

Rosella W. on

Rating:

Very accommodating and friendly. Changed my mind on tow dolly and he had it all ready to go.

Donna S. on

Rating:

When I got to the location I'm moving from, the dollie was unlocked and the moving pads were opened and thrown in. The back was not swept out either. Also, I told the counter person that I didnt need any of those items as I already had furniture dollie and every thing else was in boxes. So I better NOT BE CHARGED FOR THOSE ITEMS. I thought it was the responsibility of the agent to make sure there are cleaned.

greg M. on

Rating:

we rented a 6x12 tandem axle enclosed trailer. there was a gas soaked felt blanket inside with some personal items from someone other than U-Haul employees. removed the blanket and aired out the trailer and wiped down the floor that was water soaked and oily. used the trailer during rain and found out after the fact that the floor of the trailer leaked like a sieve, wetting several of our blankets and storage boxes. very disappointed in the quality of the trailer but the customer service provided was great. the attendant on site was very friendly, helpful and courteous. the actual site is less than desirable due to pot holes busted concrete pads and mud holes....compensation would be greatly appreciated if possible

Linda W. on

Rating:

Customer did not leave a comment.

Annie N. on

Rating:

Excellent customer service.

Victoria C. on

Rating:

Put the phone number on web so i could call the store where i dropped off the truck cuz o left my keys inside of it and couldnt store to tell them.

william W. on

Rating:

Only took a few min. to check in and be on my way.

Rebecca S. on

Rating:

Great customer service! Clean trucks! Safe area!

Bruce C. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

Positive experience, no problems or issues.

Michael M. on

Rating:

Checking the vehicle out and running through all the information for the days rental was a great experience. Rand was easy to talk to and had good customer relation. .......Checking the truck back in was the worst and a very rude experience.The owner, REAL POOR customer relation. Just snapped at me and made it all about him and what he had to do. All I did is what was asked of me and he show a lack of concern. His way or NO way attitude. I would not recommend using this place because of how he treats people.

Mary Ann K. on

Rating:

When we called to determine the drop-off location closing hours, we were told they were open until 7PM. We arrived at 5:02 and they were closed. When we delivered the next day he was not expecting us and was short with us.

James B. on

Rating:

Customer did not leave a comment.

Rhonda M. on

Rating:

Your representative was, fast, efficient, helpful, and went above and beyond what he had to do. Great experience, will definitely recommend this location, exceptional place to do business! Thank you!

Shawn W. on

Rating:

How is my rate 100 dollars more than my reservation

Todd M. on

Rating:

The first truck they tried to rent me did not start. The second one I got smelled like hay or barn animals were transported in it. The guy on Saturday from Dane's auto service failed to send me the e change information for the other truck I ended up with. When I returned the truck on Sunday and tried to check in and make sure everything was good to go the guy was rude and did not help me and told me I could go through the express process for returning the truck or I could wait until he was finished with some other people. My experience was not great and I wouldn't rent for this place again in the future.

Thomas V. on

Rating:

I did not appreciate having to drive way out of my way to drop it off in another town. it was a very long hard day and I got nothing out of it from uhaul. that's no way to keep people coming back.

Kenneth D. on

Rating:

Best uhaul location in the valley. Easy pickup. Knowledgeable staff. Good selection.

glenn G. on

Rating:

Customer did not leave a comment.

Stacy V. on

Rating:

Owner operator was terrific setting up trailer, and very friendly! Clean store front. Prefer to other local dealers.

Matt D. on

Rating:

$1.29 per mile on weekend is ridiculous. After filling out my information to reserve the truck, it would seem the checkout process would be faster, but the person helping was very friendly. I would recommend this location!

Bob K. on

Rating:

They were very helpful, I had to extend the lengthof time I rented it for and they made it easy to do

Jennifer R. on

Rating:

Nothing to improve. Best experience w/ UHaul I've ever had.

Melissa K. on

Rating:

Thank you so much!

Brett D. on

Rating:

Customer did not leave a comment.

Jeff H. on

Rating:

Customer did not leave a comment.

Melissa C. on

Rating:

Good customer service.

Douglas S. on

Rating:

Customer did not leave a comment.

Jeremy B. on

Rating:

Customer did not leave a comment.

Brett D. on

Rating:

Customer did not leave a comment.

Donna H. on

Rating:

Always easy to work them

Bill W. on

Rating:

Customer did not leave a comment.

ron H. on

Rating:

Nothing, had a great experience. Thank you!

Lester C. on

Rating:

Customer did not leave a comment.

Valerie C. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

We expressed checked in - truck and rented equipment was ready to go.

Debra P. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

It was a nice experience. Truck and tow dolly was ready and waiting for me

Nathan H. on

Rating:

Customer did not leave a comment.

Robin H. on

Rating:

Service was friendly and fast at this location. Everything went off as planned. I will definitely be using them again when I need trucks or trailers.

Robert G. on

Rating:

Customer did not leave a comment.

Terry G. on

Rating:

Customer did not leave a comment.

Karl L. on

Rating:

Keep up the excellent service. We will definitely use this location again - company and personal. Thanks.

Kelly G. on

Rating:

Very nice and really considered my travel needs. Exceeded my expectations.

janice G. on

Rating:

Great location for pick up and drop off! Met my needs for turning in the truck very nicely.

Ben H. on

Rating:

Customer did not leave a comment.

Kimberly R. on

Rating:

We need it quick and they wtere able to help.

mary E. on

Rating:

The headlights were terrible. The bright was not bright.

susan S. on

Rating:

nothing - great service!

Romero H. on

Rating:

Having a full tank of gas at pickup Would be helpful because the size of vehicle And saves time as a driver looking for a large gas station to fill up Before starting trip Other than that ( everything was great and outstanding) Will use again if needed Thank you

Suzanne D. on

Rating:

Customer did not leave a comment.

Tyson B. on

Rating:

Customer did not leave a comment.

Virginia G. on

Rating:

Our whole experience was great

Darrel W. on

Rating:

Man on shift when we arrived acted like he didn't want to be bothered. Harley looked up and told us where to park the auto transport. We unloaded our vehicle and dropped off the vehicle transport to make unloading the truck easier. When I asked the man on shift if I needed something to verify that I returned the transport he shrugged and said no. Right after parking the empty transport he came out and said here & handed me a printout & turned & walked away! No customer service skills!

DARRELL P. on

Rating:

Customer did not leave a comment.

Hailey F. on

Rating:

Charging for the uhaul to be clean is ridiculous.. it was pine needles other then that the uhaul was clean. Also it took me over 40 min to return the truck online and then, the company called and said we didnt return it and when I said we did that their was a note on the account. The gentle man was very nice.. and understood what happened..

eniky B. on

Rating:

Make sure the truck is well serviced before it leaves that lot

Jack L. on

Rating:

Rand was extremely helpful and very friendly, got us on the road in less than 5 minutes.

karen O. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Truck was not cleaned out in the back, an the zip tie was off the dolly, witch makes it look like I used it when I had 2 of my own. Steering was out of alignment, at the rear of the truck went down the road sideways

Marlin M. on

Rating:

The fellow was with another customer and just told me he would send me the invoice. I would have wished to wait for an invoice because I had some questions that are still not answered Also need a few more chairs so person can sit down. I’m sure the place is fine just thought everybody’s in a hurry

Alexander P. on

Rating:

He’s just excellent

Joseph F. on

Rating:

Opened early when they saw I had arrived. Quick, painless setup of the rental. All charges were fully explained and I was able to drop off the vehicle in seconds. They even knocked off some of the mileage charge when they confirmed I had used less miles than anticipated. Great place to rent a truck if you have they need.

Malcolm R. on

Rating:

The fastest service we have ever had picking up and dropping off our truck.

Bobbi F. on

Rating:

Get the app to actually work! I kept getting it going in a loop that wouldn't allow me to put in my location and so I ended up having to call and let the U-Haul location owner know the time and mileage of the truck return!! This was so irritating and maddening!!! Otherwise, dealing with U-Haul, and this location specifically, is usually a real easy and pleasant experience.

Simon D. on

Rating:

the owner was there, but not the 'U-Haul' guy which was weird. I would have thought the owner could have known how to check us in. We left without the items being checked in, but just a promise that they would be. That was a little unnerving.

Bruce C. on

Rating:

Customer did not leave a comment.

Lea M. on

Rating:

Customer did not leave a comment.

DANIEL Q. on

Rating:

Customer did not leave a comment.

Douglas C. on

Rating:

Customer did not leave a comment.

Jacob C. on

Rating:

Customer did not leave a comment.