This was probably one of the worst experiences I've EVER had. And I don't want to blame Uhaul solely for it. It started with the employee working, we were a couple minutes late due to traffic and getting lost, and he made some rude comments about it as soom as we walked in. They are also card only, which when speaking to the same employee previously before, he never informed me so we showed up with cash. He made a big, rude deal about us having cash (as I'm on the phone with my sister who was sending me the money on my card) and without much of a choice he just decided to change it over to a self pick up and leave. It took 5 HOURS to pick our truck up. 5. Hours. I had to call uhaul 3 separate times to finally sort it out from what he had done. I will never suggest this location to anyone! He tried to run my card as the same price for cash, as well, before he decided to leave. The truck itself was very clean, and just perfect for what we needed for our move. Will NEVER return to this location again. And will tell family and friends to avoid at all cost due to poor customer service. Thank you 24/7 Truck Share for helping us!Jesse O.
Danes Auto Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Albany, OR 97321
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- 4.5 Average Customer Rating
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Best U-Haul rental experience I've had and I've moved over 15 times!! Thanks to this location!Audrey B.
Nothing to do with Dane's, but U-Haul mobile check-in is a disaster.Robert J.
I appreciate your staff listening to my scenario then working to give me the best options.Neva C.
The service was good and fast, easy access to get the equipment overall a good place to rent from, the only downside is gravel n mud I believe pavement should be Mayes downTodd W.