Customer Reviews for Danes Auto Service
(U-Haul Neighborhood Dealer)

1,681 reviews

811 Pacific Blvd SE   Albany, OR 97321

(541) 791-1078

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 2 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(541) 791-1078

811 Pacific Blvd SE
Albany, OR 97321

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 2 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great!

AMBER R. 
Rating:
3.0

Not so friendly, but they got the job done.

PERRY P. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
1.0

The agent was very rude . I will never go back to this location and will tell everyone I know to never go there. I dont need to be treated like that because someone is having a bad day. If you don't like your job gates another one. Very, very rude and WILL NEVER GO BACK

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

all good

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
3.0

The attendant behind the desk certainly could use a lesson in customer service. This pickup place is never my first or second preference. Just seems uhaul online always refers me here. No call from anyone day before. You have to check your reservation to make sure you have the correct location for pickup. Online check in spotty at best at this location.

James G. 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

DONALD JAMES N. 
Rating:
3.0

Customer did not leave a comment.

JAN J. 
Rating:
4.0

a complete turnaround from the California location

Cathy S. 
Rating:
2.0

Customer service was awful. I had reserved a truck and added my father as a driver and I had everything set up just to do a contactless pick up. My dad didn't realize this and he went inside were the gentleman that serviced him treated him poorly, he asked my dad for a credit card (which was already on file) and driver's license (also on file) and charged both my dad's card and my husband's card. So I paid double for the uhaul. I tried calling and no one answered the phone. Overall poor customer service.

Ricardo C. 
Rating:
2.0

The owner was a cocky little ass

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARIE M. 
Rating:
5.0

Customer did not leave a comment.

KARRON J. 
Rating:
5.0

Customer did not leave a comment.

Rio P. 
Rating:
5.0

I've used this location many times. Always been easy to use.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

CODY A. 
Rating:
5.0

Customer did not leave a comment.

JALEESA G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
3.0

Customer did not leave a comment.

GARY WALTER H. 
Rating:
5.0

So friendly and easy to work with. It was a great experience!

ELIZABETH MICHEL R. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Both the pick up location dispatcher and the drop off representative were professional and helpful.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Molly T. 
Rating:
5.0

The guy who works there is so friendly and helpful that's why we keep going to him when we need to rent a truck

gwen W. 
Rating:
5.0

Best and most efficient Uhaul location I have ever done business with.

Earl C. 
Rating:
5.0

Great service!!!!!!

LINDA C E. 
Rating:
5.0

Customer did not leave a comment.

SARAH ADRIANNA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

layla B. 
Rating:
5.0

Customer did not leave a comment.

Lacey B. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
3.0

Everything worked out well except that I tried to use the mobile reservation system which did not work. But luckily the office was open so we did all the paperwork manually for check out. Returning was a breeze. Drop off truck, put keys in box - done.

NANCY JANE B. 
Rating:
2.0

As you know, things come up at the last minute when moving. The elderly man at the counter seemed irritated and inconvenienced that we had to change our reservation a few times. He then thought my dad was going to leave his truck parked at his office, and then charged us $20 for a cleaning fee, after we cleaned the truck ourselves. I think it's time for this old bat to retire. Visit another location, I do not recommend.

MAXIMO H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
1.0

Horrible service horrible experience charged way too much for their own service issues

BRANDI W. 
Rating:
5.0

Customer did not leave a comment.

MICHELE R. 
Rating:
3.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

The U-Haul app is terrible. I spent 40 minutes trying to return the equipment and it refused to accept a photo of the odometer. Literally tried 30 times. Then I called customer service and was on hold for 40 minutes before it allowed me to enter a callback number. I opted for the call back, eta 44 minutes. I finally get a call back from U-Haul customer service an hour later, press 1 to accept the call. It says, "You are caller #1 in the queue" then hangs up on me. I ended up just dropping the keys in the lockbox and walking away. Terrible experience, I will tell everyone I know to avoid using your app and that your customer service is terrible.

Gabriel C. 
Rating:
1.0

Unprofessional - lacked courtesy and will not do business with uhual in the future.

GUILLERMO G. 
Rating:
5.0

Very helpful, thank you

RICHARD KEITH S. 
Rating:
4.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

RANDOL B. 
Rating:
3.0

Took to long to get access to truck online. Was nice process but some of that could have been done before pick up of truck

Kari B. 
Rating:
5.0

Customer did not leave a comment.

CRISTINO R. 
Rating:
5.0

I wish the trucks were always full of fuel so I don't have to guess how much to add back in. I realize you have a refuel estimate guide but I always seem to put more in than I need to.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JOHN U. 
Rating:
5.0

You're not going to find better service anywhere else.

LINDA C E. 
Rating:
5.0

Dane was very friendly and the paperwork was quick and easy to fill out.

DENISE H. 
Rating:
5.0

When we opened the cargo hold, the furniture pad blankets were already used, and when we checked in, there was no place that asked that question or allowed us to comment on the status of the furniture pads. Not sure if that's a big deal, but when we closed out, we were asked if we "used" the pads. They were used before we rented the truck. I think there's an inconsistency in the check-in/check-out process regarding the status of the furniture pads. Perhaps, I missed the question on the check-in process.

Joseph D. 
Rating:
2.0

Not the friendliest service. Kind of grumpy/snarky men that seem unhappy in life. Truck was not cleaned. Spilled liquid in cupholders and down the sides of the center piece. Dirt not swept from stair up into truck.. whatever. We returned it cloroxed and swept well!

Michelle S. 
Rating:
4.0

Customer service was great. Very nice.

KELLI B. 
Rating:
5.0

Fix your app. I could not get it to accept photos. Please don't put out some app that some kids in college made put the effort in to make the app work all of the time

Susan P. 
Rating:
2.0

Employee was rude and upset the truck wasn't parked in the right place.

Kyle D. 
Rating:
3.0

The service was poor here as well and the employees were rude here to. Not impressed

JESSE MAY M. 
Rating:
1.0

On sept 13, 2021 we rented from Danes Auto Service at 811 Pacific Blvd SE, Albany, Oregon. The owner Dane rented to us with no problem at 10am, when we attempted to drop off the Uhaul at 4:05 pm the same day when we were verbally assaulted by Dane he directed it to my husband and cursed him out saying “to put the fucken keys in the drop box, I'm the owner and can close whenever the fuck I want, if you try anything you will regret it, put the fucken keys in the drop box and get the fuck out of here”. I cannot explain how unprofessional it is to close a business nearly an hour before it is said to close, and verbally assault a client that is only seeking a receipt for our business. I will never rent from this uhaul distributor again and have read and heard countless stories of this man who walks around with a leash less pit bull at his property and carries a business like this.

ARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

DANE ROBERT S. 
Rating:
5.0

Trucks from this location are always great and well maintained. Management is kind, respectful, and doesn't push extras if not necessary.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Jessica M. 
Rating:
1.0

Wash the truck. The windshield and mirrors were so dirty I couldn't see. The guy working in the office, Dane, the owner, was extremely rude. I assumed the gas tank was full cause the needle was on the edge of the full mark. When i filled it up however the needle goes much further past that mark. Basically i got ripped off $25 in gas. Nice scam you guys got goin on there.

Michael C. 
Rating:
4.0

The manager was knowledgeable and helpful. His positive attitude and attention to customers kept all of the present customers in a pleasant and comfortable attitude.

GARDNER B. 
Rating:
5.0

Customer did not leave a comment.

Jerrie P. 
Rating:
5.0

Danes auto was simple and pleasant to talk with.

Melissa B. 
Rating:
5.0

didn't have the truck at the location i originally selected for the rental, so had to drive extra miles. but the Danes location was fine, and the operator was very friendly and efficient.

RUSSELL TODD A. 
Rating:
5.0

Customer did not leave a comment.

KAYLA ELIZABETH S. 
Rating:
5.0

The dash and the entire UHUAL in the front seat was dusty. I could even see out of the windshield because it was dirty

Angela N. 
Rating:
5.0

Customer did not leave a comment.

JANA RENE B. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I was satisfied as is.

Jeff B. 
Rating:
3.0

The truck shook a lot had a death wobble to it broke my dinning room table from it. Also the windshield molding was packing taped up and kept coming out.

Eric G. 
Rating:
4.0

U Haul agents by and large tend to be old and surly

sue M. 
Rating:
4.0

Dealing with Danes and the truck was excellent.

joanne F. 
Rating:
4.0

Agent said I needed to put additional gas into the tank because the previous customer failed to fill the tank. He said for me to avoid a $5 per gallon charge I needed to return the truck with at least 1/4 tank even though at the time of renting it was at 1/16 of a tank. He offered a $28 credit (my 2-hour rent charge) if I put enough gas in but he kept saying “to avoid the additional fuel charge”. Why would I get a fuel charge if the contract says to return the truck at the same fuel level as when rented? I put extra gas in the truck ($40.00) so the next renter has just over 1/2 tank to start. The truck smelled of cigarettes from the previous renter. Last week when I rented the same truck it was full of fuel, clean inside and out, and didn't smell of cigarettes. This time it had 1/16 fuel, dirty windshield, lots of dead bugs and smelled.

Scott O. 
Rating:
5.0

Extremely helpful and friendly.

Robert K. 
Rating:
5.0

They very nice

Jeffrey A. 
Rating:
4.0

I rented a covered trailer and my money was well spent. I initially didn't know what Uhaul rental I needed, but I got the advice I needed, although at times the advice given was 'business-like' in tone rather than 'friendly'. On arriving to pick up the reserved vehicle, I was assisted promptly and efficiently. The same was true when I returned. I would use the service again.

kenneth R. 
Rating:
5.0

Very helpful in converting from round trip to drop at destination. Also gave me a few extra miles.

Donald D. 
Rating:
5.0

Great experience thank you

RONA JOYCE W. 
Rating:
4.0

Truck cab was a little dirty inside and windshield had to washed, but overall the truck worked out well.

Gerald B. 
Rating:
5.0

The online pickup and drop off is overly involved and time consuming.

JESSE J. 
Rating:
5.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

Pick up and drop off could not have been simpler and more efficient! Adding to that is the friendly staff, price, and the great location.

THERESA A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EARL C. 
Rating:
3.0

Customer did not leave a comment.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

COLTON M. 
Rating:
5.0

He was so professional, thoughtful & kind! I had to rent the covered trailer last minute to move my brothers apt! ! Who just passed away 3 days before so he was very helpful! Thanks, Linda

LINDA W. 
Rating:
5.0

provide more tie down options in the trailers to prevent load shifting.

kenneth S. 
Rating:
5.0

Convenient and right off of 99. Gas station across the street so you can fill up super easy.

HEATHER KATHLEEN W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE ANTON C. 
Rating:
3.0

Customer did not leave a comment.

RICHARD C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top