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Dianna B
Customer Reviews for Danes Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online interface makes process quick. Pre-reserve feature is efficient. Staff are very helpful and informative. Scrolling through the pages of additional products to find 'no thanks' is a bit annoying. My 3rd Uhaul rental in 4 months and its been a good experience overall.
John TThe location was great. I did struggle with the app quite a bit.
Crystal RGetting a truck was easy and fast. Great customer service and friendly.
VIRGINIA SI was overcharged in excess of $145 for the milage regardless of the fact that they already charged me $50 for the mileage. The lack of clarity with the milage fee is tantamount to vague business practices.
Bryan WTruck had a leak area on roof top seam during the rainy weather and leaked onto my furniture and boxes inside. I reported this at drop off location.
Sandra PQuick, friendly professional service.
Robert SThe truck was clean and ready for pick up, as is always the case at this location.
Timothy BVery pleased with whole process. Truck very nice. Thank you
Shannon RVery very rude . I left twice as much gas I would have thought he could have wrote off the $4 . Instead of charging me. Will find another place in town. He was very rude to customer ahead of us also. Needs attitude adjustment!!
Ruthann LAbsolutely stellar customer service. Definitely rent from or drop off here!
Debra DNothing to improve… they do a great job
Erik KMake sure you can have your location available when returning. We rented ours for 2 days but returned it within 24 hours yet it could not get my location for some reason to prove it. I did screen shot that it was before the 24 hours but still got charged for 2 days. No one called us back when we sent the having problems with location. This is not on the place we got it from the call back was to come from the main company.
Tammy BMan on site was fantastic and helpful. I had issues with website trying to do a self pickup, I’d advise only picking up when they are open and have onsite assistance.
Cassidy FGreat Service Will recommend to others
Stephen PGreat customer service! Thank you!
Ruthie BEverything was great
Darin BThe app is terrible. It kept reselecting the more expensive coverage after I cleared it. Now I was charged 30$ for something I didn't want. The gas gauge was put back to where it was and I was charged for gas! The I side has sticky marshmallows that I had to clean so I didn't get charged extra. Overall terrible service
Brandee SThe gentleman that helped us was rude. Complained about us using another service location to book and pay for our rental. Even got smart with me in front of my wife. And I had to put him in his place. He was an asshole.
Jason SGreat service. truck was clean new truck
ART QHe helped me so much and did things he didn't have to do. I have used Uhaul several times but being 70 yrs. old, towing my car and driving 2100 miles alone was a little more of a challenge. I had several places to choose from but this was the best.
Sheila GI always use Dane’s to rent my UHauls. They are great!
Daniel BEverything at the location was great. My issues were all with U-haul technology. The app is garbage for check in and return. Just use the phone browser. Staff on-site was super helpful when technology failed.
Annamarie MYou charged my card 3 times for a total of $174 and I’m pissed
Roger NGreat customer service. Thank you!
kellie AGreat service
Lauren OI was very happy with everything and the customer service was spot on.
Jeffrey PFirst truck had a broken driver door handle. I was graciously upgraded to a longer truck, but i didn't need a longer truck. This truck had a horrible lifter knock at higher RPM, which annoyed me the entire trip. The truck was supposed to be full of fuel but it was on 1/8th of a tank, so immediately had to go fill it, which wasted even more of my time after changing trucks. I was given a $27 fuel credit. Overall, it was a mediocre experience. For a 2 day rental for $114 that got the job done, I am glad it was available to me.
Kyle Hexcellent customer service. very accommodating. Thank you!
henry B1. Check truck availability sooner so that my reserved truck can be picked up at its preferred site. 2. Secure the actual pickup site so homeless are not using trucks and trailers for sleeping in.
Brian JWe enjoyed working with this dealer. He was friendly and professional.
Tom TNothing. Thank you.
KATHIE VI rented the auto transport and that thing was bent twisted personally I think the trailer should have been scrapped the frame was bent the ramps were bent the fender was barely held on one that folds down I'm not sure how to send you pictures I'm not really really good at that but I do have pictures of the trailer definitely not acceptable my phone number is 503-413-0052
EDDIE KIt was great overall.
Jimmey HNothing, the person that helped me with very knowledgeable and got me in and out super quick. One of the best experiences I’ve ever had renting anything.
Larry MI worked with a couple guys during the turning process, and both were incredibly helpful and very professional. I have utilized U-Haul more than five times and this is by far the most professional crew I’ve worked with. 10 out of 10.
Anthony BI have rented many times from Danes and it is always a great experience. They are great representatives for the U-Haul brand.
MARK PMy favorite place to get a uhaul.
Jonathon BAll good
Carter LThis was probably one of the worst experiences I've EVER had. And I don't want to blame Uhaul solely for it. It started with the employee working, we were a couple minutes late due to traffic and getting lost, and he made some rude comments about it as soom as we walked in. They are also card only, which when speaking to the same employee previously before, he never informed me so we showed up with cash. He made a big, rude deal about us having cash (as I'm on the phone with my sister who was sending me the money on my card) and without much of a choice he just decided to change it over to a self pick up and leave. It took 5 HOURS to pick our truck up. 5. Hours. I had to call uhaul 3 separate times to finally sort it out from what he had done. I will never suggest this location to anyone! He tried to run my card as the same price for cash, as well, before he decided to leave. The truck itself was very clean, and just perfect for what we needed for our move. Will NEVER return to this location again. And will tell family and friends to avoid at all cost due to poor customer service. Thank you 24/7 Truck Share for helping us!
Jesse OBest U-Haul rental experience I’ve had and I’ve moved over 15 times!! Thanks to this location!
Audrey BNothing to do with Dane's, but U-Haul mobile check-in is a disaster.
Robert JI appreciate your staff listening to my scenario then working to give me the best options.
Neva CThe service was good and fast, easy access to get the equipment overall a good place to rent from, the only downside is gravel n mud I believe pavement should be Mayes down
Todd WYou can trust this location
BULMARO RI rent a lot of car hauling trailers and go out of my way to rent from this location. Thank you.
Dustin RMade the reservation online. Tried requesting a check in with a rep in the office but it wouldn’t accept it. The second option was a mobile check-in using my phone. That time the reservation was accepted. But the process of using the mobile check-in is lengthy, cumbersome and a pain. Made me feel like I was an employee checking in a customer. U-haul should have paid me to use that option. I won’t use that option again.
Robert BQuick, easy and got the job done.
Dwight KTruck needs cruise control.
Jeff TNothing, the gentleman who helped me was very nice and friendly
Matt A