Super easy drop off procedure. No problems at all.Dennis M.
Customer Reviews for Daves Towing II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped trailer never heard from. Them called in afternoon to see if they checked it in and guy was rude and said he did not have time as he towsCharles S.
I thought everything was smooth until I saw i was charged an extra $162 on my credit card. I called Dave's towing and he said he couldn't do anything he only inputs. I had to call another number and the nice lady told me he inputted one of the vehicles as having no gas. That is wrong. I had to email her two screenshots of my credit card statements proving I went to BP. We had to use 2 different cards because you can't fill 2 different vehicles at the same time under one card. I spoke with the lady yesterday and as of today there has been no reversal yet. If I open a case with the bbb, they will be able to access the footage and records of BP and I'm going to be furious it went this far. This is a waste of my time. I returned both trucks exactly how I picked them up within 10 hours! I didn't even need to return them until the next day!Carson B.
Customer did not leave a comment.Saqib R.
You saved my day due to the bad experiences I had in Maybe uhaul at banas hardware store. Thanks to you all we got my daughter moved. Thanks again Tyreese Tillman.LETRIEC T.
Make sure the ap works. We got there and didn't have the code to get the keys. Fortunately the owner came in.Steve M.
Dave did a great job. ThanksEd O.
Customer did not leave a comment.Susan E.
Not much to improve on. I recieved what I paid for.Noel G.
Customer did not leave a comment.DREW C.
Very thorough. Clean trailer, All the lights were checked and the tires were checked for proper pressure. Owner even gave advice on pulling the trailer and emergency maneuvers. Very professional U-Haul operator and very knowledgeable.Eric J.
Dave's towing is always very accomodating and pleasant to work with.Shelly K.
Everything was excellentcynthia B.
Customer did not leave a comment.NANCY K.
NOT MUCH! Guy never stopped texting someone ALL through process! AND, Business CLOSED until we say so, was on the door!RONALD M.
Had a little trouble checking in, but not to savvy with my cell.Dennis L.
Customer did not leave a comment.Dwayne H.
The location and the people working there are great, however the U-Haul system was not allowing the employee to do what needed to be done to get our reservationCharles P.
I would not recommend UHaul again for storage because we were going to be charged for a whole months rent even though we only needed the unit for one day of that month.Thomas M.
Between the 'Don't tread on me' flags and the lack of professionalism (they opened 20 minutes late), was pretty unimpressed with the renter. I know everyone's entitled to their opinions, but keep the politics at home. Would not rent from there again.Sean P.
Customer did not leave a comment.JOHN LINNET C.
Customer did not leave a comment.GUY AMMANN M.
Customer did not leave a comment.DANETTE MARIE T.
Customer did not leave a comment.mark J.
The uhaul tow dolly had one of the tire tie down ratchets that wouldn't stay locked down. It would back one notch off after driving each time I tightened it. I reported that to the person who checked the dolly in when I dropped it off.MATTHEW A.
Customer did not leave a comment.Ryan P.
Dave's towing answered the phone immediately upon calling. I would recommend that they get better signage for U-Haul drop box. Otherwise Ralf (at Dave's Towing) was very helpful with directions and instructions on the phone.Matt D.
Customer did not leave a comment.KEITH L.
My app wouldn't work when I returned the uhaul the the owner had to help meClint W.
Not only did I not receive a Dolly, my rental order completed on AUGUST 14th, wasn't processed till the end of November. This includes the payment being missed, and thus late, unbeknownst to me. 0 correspondence on this issue in 4 months is unacceptable.Robert C.
Customer did not leave a comment.ADAM THOMAS S.
Dave was considerate & cortial.MARY ELIZABETH G.
Customer did not leave a comment.GINA MARIE M.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Jennifer K.
Stay open tell 5:00pm Other then that all was a good experienceLYNDA CARROL G.
Great rental experience. Thanks!MICHELLE MARIE D.
I reserved as truck a month ago. I was notified the day before my move that the truck was unavailable. Had to drive an extra 20 miles out of my way to get the proper truck. The location did not have the 10 blankets I reserved. Had to drive back to original location to get the blankets. Very poor organization on the part of U-Haul. Dave at Dave's Towing was great though!Rex C.
The manager was not present for drop off I was told to leave the trailer by a shop worker and everything would be fine I was charged a late/additional day fee even though I dropped off at the proper time I called the manager to complain I still have not received a refund for the chargeCody M.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.JULIE D.
Very kind thoughtful. Went above and beyond.DONNA DAGOSTINO D.
Customer did not leave a comment.brian B.
Customer did not leave a comment.Lindsey L.
Customer did not leave a comment.Lindsey L.
Customer did not leave a comment.Christor H.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.PHILLIP DEAN C.
Customer did not leave a comment.GERALD MICHAEL N.
Customer did not leave a comment.STACIE MARIE K.
Customer did not leave a comment.Kent W.
Customer did not leave a comment.DAVIDJAMES M.
Customer did not leave a comment.JAMES RUSSELL C.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.dana J.
Nice people very helpful.JAMES LOUIS L.
Ralph was friendly, down-to-earth, understanding of the multiple struggles of the plan to move, extra-helpful in hooking up the auto-transport to the truck. Great!annmarie K.
Store said the auto hauler trailer would work for my truck. My truck was too large for the trailer and I had to return it. Store was not helpful and was reluctant in assisting with my situationTom L.
Customer did not leave a comment.Jeffery S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.ANN R.
You would never know that this place was there at nightNancy W.
The lock code UHaul sent didn't match the locks at this location. They're letter combos. Not numbered. Please get this fixed in your records.Jason P.
The people were friendly and helpful but no one was wearing a mask. I cannot recommend a place where someone might contract a potentially deadly virus during a pandemic.Kalynn G.
Customer did not leave a comment.Matthew K.
The drop off location was hard to find. Google maps kept missing the side street it was on. If there was not a UHaul parked out front we would have never found it. Once again the online check in could not locate my location. I was there for 30 minutes on hold with UHaul when the app finally worked.ARIELROSE G.
Customer did not leave a comment.Kristine M.
Customer did not leave a comment.TINA R.
Customer did not leave a comment.CHRISTOPHERJOHN H.
They weren't wearing masks. I guess they're above the law.Mitchell A.
Location was very difficult to find. We drove past it several times looking for it causing us to go over our miles.WILLIAM BRIAN B.
Very quick and easy drop off.Stephen B.
We were given incorrect information about getting money back from our reservation if we turned the truck in early. They said you only get billed for the hours you use the equipment. So on a 2 day rental we completed our task in a little over 12 hours expecting to turn it in early and get money refunded. When that didn't happen I emailed customer service and they said that on a one way rental U-Haul does not refund early returns. This is very mixed messaging. We busted our efforts to return the truck after 25% of the allotted time thinking we were getting money back. We used 12 hours of the 48. Hours we were given because one of your representatives told us that was your policy. Very sad business. We will never use them again.William W.
Customer did not leave a comment.BRITTANY HANNAH M.
Customer did not leave a comment.Raymond V.
Customer did not leave a comment.Ebony G.
I think providing more specific details per location about where to find keys at the that location. There were keys left in our vehicle but they belonged to the other rental on that site. After calling the owner who quickly came to the site, we discovered the keys to our vehicle in a small key box. Not so much about this location but important to note: the vehicle smelled strongly of stale cigarette smoke. This was not enjoyable given the long ride. I also feel like given Covid, the vehicle didn't seem clean enough... for instance, steering wheel had crud on it.Jill T.
Customer did not leave a comment.Asia M.
Great service will use againDEREKSAMUEL D.
Customer did not leave a comment.MARTINBERNARD V.
When I called on the phone I was told the rental fee was for 24 hours. I picked up the trailer in the afternoon and returned it the next day before the 24 hours had expired. When checking my credit card I was charged for 2 days.Larry H.
They are great, customer service outstanding. We would Recommend them every time. It nice to have the service in our town.toni B.
Customer did not leave a comment.Anthony B.
Very friendly and helpful. Will be back.Marc B.
Customer did not leave a comment.Marie R.
Customer did not leave a comment.Melindalucille S.
Customer did not leave a comment.Thomas K.
your greatLori L.
Customer did not leave a comment.Ericastin C.
No improvements needed. The whole experience went well.Gregg W.
Friendly service, easy to pick up and return.John M.
They charged me additional fees. When I called to see what the fees were for they never returned my calls.Amanda W.
Super Awesome wonderful people, Ralph (The Owner of Dave's towing) was very professional and friendly. I would recommend to everyone , towing or U-Haul rental , This is the place to go !!!!Leanne M.
Customer did not leave a comment.Maria P.
Customer did not leave a comment.BARBARA S G.
Customer did not leave a comment.michael A.
When we loaded my car onto the auto transport at the Dexter Rd (Ann Arbor) location, the chains were <1in off the ground so we had to redo them.Marco B.
First, my location change to Milan from Ann Arbor. Then, the light on my tow dolly didn't work and I was told "don't worry about it" I didn't to file a complaint and get a new dolly. The nearest tow dolly was in Jackson, MI and I had to drive 40 minutes each way to pick it up. I was told the area manager would call me about this issue - 3 days later and no call. I've overspent in gas from driving to Jackson MI to get a new tow dolly. The drop off location said I should pay more because I went over my mileage. Does anyone at Uhaul care to make this right? Clearly the area manager is not that concerned about this issue.Steven K.
Ralph, the owner of Dave's Towing was very polite. Assisted when I brought the trailer back at 10 p.m. he is very friendly, always nice and friendly. I would recommend this location to anyone. Thank you Ralph for everything.Jorene D.