Customer Reviews for Davesports
(U-Haul Neighborhood Dealer)

Rating:

1.0

No personnel present @ drop off. Poor rating because of cost. My experience with U-Haul's auto transport pricing has been extremely disappointing and has seriously affected my confidence in the U-Haul brand. Charging customers approximately 300% more for the identical service simply because they live in Quebec is unacceptable. The same U-Haul auto transport rental in New Brunswick costs roughly one-third of the price. A comparable U-Haul rental and transport arrangement in the United States would also come out to approximately one-third of the cost, even after accounting for currency exchange. This is not a comparison between different companies or different services. These comparisons are based on U-Haul's own pricing for the same equipment and the same service. The significant price difference cannot reasonably be explained by transportation costs, exchange rates, or normal operating expenses. This is excessive regional price discrimination. Customers in Quebec and Ontario are being charged dramatically more for the identical U-Haul service without any reasonable cost-based justification. Responsibility for these pricing practices lies with the Ontario and Quebec franchisee. By allowing these pricing practices to continue, the franchisee is damaging the U-Haul brand, burning customer trust, and driving away customer loyalty. A company's reputation is built over years but can be seriously damaged when customers feel they are being taken advantage of because they have limited alternatives. Your company benefits from what is effectively a monopoly in this market. Customers have no practical alternatives—none. If meaningful competition existed, I would have chosen another provider immediately and without hesitation. The only reason U-Haul receives my business is because customers in this region have no realistic choice. I have also seen similar situations where customers in Quebec face limited options due to regional market conditions, only to encounter significantly higher costs once those alternatives disappear. This creates the perception that customers are being penalized based on where they live rather than being offered fair and competitive pricing. The day a credible competitor enters this market, I will move my business without hesitation or regret. I will gladly leave U-Haul behind. I will also share my experience with friends, family, colleagues, and others considering U-Haul services so they can make an informed decision before renting. These pricing practices are disappointing and unacceptable. Customer loyalty is earned through fair pricing, transparency, and respect—not by charging significantly more in regions where customers have limited choices. I request that this feedback be reviewed beyond the local franchise level and brought to the attention of U-Haul corporate. This issue is bigger than one rental transaction; it is about how regional pricing decisions are affecting customer trust and the reputation of the U-Haul brand. I expect a clear explanation of how this pricing disparity is justified and what steps U-Haul is taking to ensure customers across Canada receive fair and consistent pricing for the same equipment and service.

Rating:

3.0

Location for pick was change 4 times within the week of my actual moving date. The truck we pick up was located over an 1h away from my residence. It was also damaged and dirty (seems like a horse was put in the back or farming stuff) cabin was also dirty with some kind of sticky liquid.

Rating:

2.0

Could not seem to find my reservation. Asked me to go to a different location and acted irked when I refused. Did not asked if I had rented before or refer me to the standard video. They were not interested in how I hooked up the trailer until I asked them to look at it. Never checked my brake or signal lights, which I did later. Not the best service I ever had.

Rating:

5.0

Keep up the good work.

Rating:

5.0

When your customer is booking a rental it would be beneficial to have the proper and accurate information concerning rental availability and location prior to booking equipment that may or may not be actually be available at requested dates and times and locations.

Rating:

5.0

The booking in NB is the worst problem ever, trying to get a truck in your location, as we are left hanging until 3 days before/ then how do you find a truck or mover. Dealer is excellent to work with here and he made the move much easier.

Rating:

4.0

UHAUL needs to install tongue jack or scissor jacks on all of their trailers before someone get an injured back. Especially when staff are busy with other customers. A customer should be able to hitch and un-hitch by themselves as sometimes removing the trailer at a destination is favorable. I have a bad back and couldn't lift the tongue off the box it was sitting on. I had to keep kicking the box out from under the tongue. Other than this issue all went well.

Rating:

4.0

The furniture mats were thrown in and not folded, but other than that, everything went well.

Rating:

2.0

I was assured by the Uhaul Rep from the toll free number that the vehicle trailer was large enough to fit my truck. It was 2ft too short and there was a sharp edge on the fender that damaged my passenger side running board when I backed the truck off after realizing the trailer wasn’t long enough. The trailer had a flat tire that I identified to the dealer and he filled it up for me, but was flat again in a few hours. I wasted half a day to travel to Woodstock because the uhaul Rep on the phone convinced me that the trailer would fit my trailer, other wise I could have just picked up the 15’ truck from the town I was already in. I also had to replace the driver’s side windshield wiper as the existing one was damaged at a personal cost of $30CAD. There was also no snowbrush in the vehicle to clear ice and snow off of the windshield and mirrors.

Rating:

5.0

Keep up the awesome work!!

Rating:

5.0

Nothing.

Rating:

5.0

It's was snowy day so understand

Rating:

4.0

It was to far from where I was leaving from. All other locations did not have equipment.

Rating:

5.0

$1 per kilometre if absolutely outrageous especially in an economy where almost everyone is struggling. Yall are greedy.

Rating:

4.0

Called U-Haul. Check engine light was on. Was advised to drive the vehicle.

Rating:

3.0

My drop location was 45 min out of my way in Moncton. Was told there was a location 15 minutes from where I unloaded but was not given that location. The number on my paperwork to call for dropping the trailer, nobody answered. Thankfully I was able to drop the trailer off and a gentleman just happened to be there to receive it. Waiting for the deposit to be refunded via e-transfer due to no cash on site apparently. Trailer worked as it should but communication and convenience needs a lot of improvement. Probably my worst experience for dropping off a U-Haul

Rating:

5.0

Did not like the return process, not user friendly

Rating:

5.0

Davesports, great customer service from sales team to the parts team and the mechanis at the back shop are #1. Thanks again for all of your help!

Rating:

1.0

Uhual moved my pick up location 200km the night before my move and pick up and the rental I picked up was filled with dog urine all over the floor of the driver's cab and exposed me to ammonia poisoning for 20 hrs during my drive

Rating:

4.0

Easy location for pick up and drop off. Trailer wire harness was a little worn out and kept cutting out, but other than that trailer was in great condition and clean inside

Rating:

4.0

Make it clear, like we did, drive 5 hours, 450 km in the opposite direction from our move to get the rental. It is absolutely absurd to be told this the day before getting the rental. We lost a whole day to travel, instead of loading the truck. We booked the rental pickup for Quispamsis, 10 minutes from my house.

Rating:

3.0

Make sure the truck is cleaned out and everything properly working. The latch on the back door was very stiff, sticking and required tremendous effort to latch and unlatch.

Rating:

5.0

Make sure the uhaul truck windshield wipers work and explain how the tow haul button works if they are new at driving a uhaul. Just explain everything better and look at everything and make sure it works properly before if leaves the yard.

Rating:

3.0

They didn't have any moving blankets that I had rented since it's a newer location. Not a good location if you forgot you need something like a hitch or dolly. They don't have any of that