Customer Reviews for Dawson Rd Esso
(U-Haul Neighborhood Dealer)

Rating:

5.0

Equipment was ready, staff was friendly. Both pick-up and drop-off were quick & easy.

Rating:

3.0

I have rented trailers many times in the past. This trailer needs to be checked. It has a horrible shake at any speed. It was unpleasant to tow and I couldn't wait to be done with it. The attendant, while friendly, had no clue how to hitch up a trailer. He wrapped the safety chains around the hitch on my vehicle. I waited until he left, then did it properly.

Rating:

2.0

Arrived at location ( a gas station, not my chosen one), asked attendant to assist with unhooking trailer. Told me if I waited 15-20 minutes, unhelpful and didn’t seem to care.

Rating:

3.0

This was not the location I originally booked.

Rating:

5.0

Our heartfelt gratitude for Ed of the Winnipeg Scheduling Department. Your sincere kindness will not be forgotten. Thankyou.

Rating:

2.0

i didnt want safe move coverage but when i went to pick up my uhaul it was added i dont know if i sgreed to it cuz the lasy was indian and i coudlnt hear her but ya got extra charge for coverage i didnt want and i didnt have enough money to pay

Rating:

1.0

Had to do hook-up by myself because location was understaffed. Even worse when I returned the trailer as the hitch wouldn't release properly. Again there was no one to assist in a mud hole of a yard in the pouring rain These seems to be a common trait of the Uhaul dealers and franchises in Winnipeg. Take the money... no service

Rating:

3.0

Get a better rep

Rating:

3.0

This location was not good. The place was a dive. The yard has not been maintained and was very rough to drive on. The person went through the motions of going through check off list but was not friendly. St. Catharines was great, Winnipeg, not so much!!

Rating:

1.0

They ripped me off for my deposit. I was supposed to get $20 back and the guy didn't want to give it to me. Promised me it would be on my credit card when I got home and it was not there. I could tell I was not going to get it because the guy seemed nervous like he was ripping me off. I want my money back. I will be filing a formal complaint. Where do I file a formal complaint?

Rating:

3.0

Hitch of trailer was on the ground in a mud puddle

Rating:

1.0

You gave me my truck 3 days late... you know you didnt have capacity, yet you still took my reservation... brutal.. I lost $800 from your games.

Rating:

3.0

Location called to process payment but could not explain details for charge

Rating:

1.0

The cup holder was broken and just hung there, my son found a cigarette butt, lighter and bandaids in the holder in the door. When I was finished and swept it out it was apparent it had not been swept in some time as there was a lot of debris that was not from me. The moving pads were missing (didn’t need them anyway) however the empty bag hanging on the wall had become a trash receptacle full of chip bags and Tim’s coffee cups . The last minute change of location at my expense was also very unprofessional and inconvenient. Long story short, stay with the official U-Haul locations, I will going forward.

Rating:

1.0

This is not a reflection of the location itself, but rather the whole experience. I initially had a rental pickup in lorrette but when i got there the trailer did not have the light cord, as such i did not have any brake lights or turn signals. additionally i had to go to 2 different locations in lorrette to pick up as the staff did not know how to process it. upon finding the next available unit i had to go to winnipeg, A different city.(and the 3rd location in this story).. which added substantial time as i do not live near winnipeg. so with a crying kid, because it was supposed to be a quick trip i headed to Dawson location, my card was declined as my bank flagged it for being used in 2 uhauls in 2 different cities within an hour. As such I had to use my employees credit card, which is less then ideal I wish uhaul had some more competition as it's been a nightmare nearly every time.

Rating:

3.0

When I asked it the tire pressure had been checked, Himanish, who was working alone, told me that someone had been at work in the last few days so he didn't know... and he didn't offer to test them (other clients arrived so I went to get the haul while he attended to them). The paperwork said there was 1/4 tank of gas and the gas indicator was definitely 3/16, so he first told me he would give me 10-20$ of gas, then tried changing the level on the website, then eventually wrote a note on my paperwork. I think he did the best he could with this situation. I did feel less safe knowing the tries hadn't been tested... I also didn't notice the speedometer was in miles per hour for the first few minutes of my drive...This truck was in much better shape than the one I rented a year ago.. In the future, please let Canadian customers know the speedometer is in miles, and walk through some of the controls... how/when to turn on the tow/haul. lights in cab/overhead/ etc. Thanks

Rating:

5.0

Everything went perfectly!

Rating:

1.0

This location is charging for extras that we’re not used a couple days later I received a charge on my credit card for another truck rental which I never rented , thought renting from uHaul was safe ? This location made fraudulent charges on my credit card !!!

Rating:

4.0

The staff was professional and fast. Close to perfect service. The trailer had one tire at 20psi instead of 65psi. I had to add air on my own. Not a big deal but it cost me 15 minutes I will never get back.

Rating:

5.0

Nice and helpful clerk

Rating:

3.0

The seller attempted to fix the right light on the trailer and provided me with instructions to take the trailer to Regent Ave in Winnipeg for quick repair.

Rating:

1.0

Uhaul phoned me a couple days before to let me know that the location for pick up has changed due to equipment availability. I was then promised that mobile pick up would be setup since the location did not open till 9am and my original pick up time was 8am. I arrived shortly after 8am to pick up and could not proceed through the mobile app for the mobile pick up. It gave me a number to call to sort it out. During the phone call the representative informed me that the mobile pick up was not set up and informed me that the store could refund me $50 for not having the equipment ready. I asked the store clerk for the $50 refund and she refused. I expected Uhaul to commit to their policy and promise after the use of their vehicle but they do not want to commit to their policy or promise because I received the vehicle in a "timely" manner. The policy states that they give you $50 if the vehicle is not ready, which it wasn't, not if you could still get your vehicle.

Rating:

2.0

This is a report an issue with the tow dolly I recently rented from your location. Upon pickup, I noticed that the left tail light on the dolly was not functioning, which is a safety hazard, especially during nighttime driving. Additionally, both tie-down ratchets were heavily rusted, making it very difficult and unsafe to secure the vehicle properly. These issues compromised both the safety and usability of the equipment, and I believe this unit should have been inspected and maintained more thoroughly before being rented out. Regards, Polina Abramchuk & Volodymyr Hovoriushchenko 204-894-6279 apolina.02@ukr.net

Rating:

3.0

Good and fast efficient service

Rating:

5.0

Employee was knowledgeable and very helpful.

Rating:

2.0

Everything

Rating:

1.0

I arranged a pickup at one location within Winnipeg, and drop-off a another location within Winnipeg. When I talked to the person at the pickup location they told me to call the 1800 number because they couldn't put the drop off location as different, so I did. They arranged the pick and drop-off locations. When I went to get the trailer they tried to charge me 120$ for a 20$ trailer rental, at no point did anyone that I talked to say that it was going to be more than the 20$ standard fee. When I dropped off the trailer it got sorted out by a very nice guy, but I'm still not very impressed with the pickup location trying to charge me way more

Rating:

4.0

Good and fast service

Rating:

3.0

Teach the staff how to check the current milage on the truck

Rating:

4.0

Thank you so much

Rating:

1.0

Get workers who actually know how to do the fucking jobs that people need help with

Rating:

5.0

I registered on line with my details and obtaining the U-Haul trailer was a breeze. Return of the equipment was the same as picking up. Thanks.

Rating:

4.0

Easy and fast service

Rating:

3.0

Ensure lights work. Make the rental qnd return process clear, match the rates posted online and stop with the upselling (roadside assisy, extra insaurance, etc)

Rating:

5.0

Thanks for good service

Rating:

5.0

Thanks

Rating:

2.0

This location is sketchy. Would not recommend it at all, poorly maintained, old and dirty.

Rating:

4.0

Everything was great but the sign for U-HAUL booth could be more visible at this location, it was not that easy to find personell at that area

Rating:

3.0

No issues dropping truck off.

Rating:

3.0

Very unhappy with U-Haul booking experience. Many location pickup changes. Morning of pickup has to walk to get U-Haul from Another location as truck wasn’t ready. . Was supposed to receive $50 credit for my Troubles and didn’t. Would like to Hear from U-Haul customer service

Rating:

5.0

Excellent customer service by counter person

Rating:

5.0

This was a great renting experience. The staff was friendly , helpful and quick. I definitely recommend the Dawson Esso location

Rating:

5.0

parking lot needs to be re-grades. Alot of large puddles.

Rating:

1.0

I need to fill a formal complaint. The guy at the location is a cheat on gas.

Rating:

1.0

Incompetent staff, units not clean, damage not claimed from previous rentals, accusatory on way rental returned, would not recommend renting from this location

Rating:

3.0

Drop off was easy

Rating:

3.0

Truck interior had garbage in it. Cargo area filthy. I had to clean out the unit before my scheduled pick up because it was so dirty. Ordered a dolly which was unavailable when I picked up the unit. Moving pads were unfolded and strewn in the cargo area. I will use a different company next time as this is my business and rent trucks frequently due to new contracts and can't rely on mistakes that were made here.

Rating:

5.0

The fellow who helped us was very personable and very helpful.

Rating:

3.0

Staff are inconsistent in their messaging to customers and how they rent vehicles.

Rating:

4.0

The owner could be a bit more friendly.. didn’t speak much when asking for help

Rating:

1.0

Very poor customer service. Also cost me extra days because nothing was explained to me and all that was said was here are the keys and the truck is over there. Also took customers that were behind me in line ahead of me as U-Haul was their second business and their customers come first. Also phoned to get the second days charges reversed and was treated horrible as well. Absolute horrible experience and would never want to use U-Haul again unless I was absolutely desperate

Rating:

2.0

Make sure everything it’s working bcz the back door wasn’t closing, just my friend was sitting in the back and holding the door

Rating:

3.0

One person working at the location - it took over 20 minutes to process the return because he had other customers to attend to who were not there for UHaul.

Rating:

2.0

I honestly think I should get a discount, when I got the truck it was dirty and both the cab and the back were filled with flies I spent 15 minutes trying to get the flies out of the truck. Not a very pleasant first time using uhaul and if it was for the fact that I was on a time crunch and needed to get the truck to move in a short time frame I would have gotten another option.

Rating:

1.0

On checkout the website indicated $22.35 without coverage, this is what I selected and reserved. I was billed $32.35 without any indication of an extra $10 fee. SafeTow was added without my knowledge despite the fact that I deliberately selected no coverage.

Rating:

3.0

Transfer was quick

Rating:

1.0

The person working barley spoke English nothing was ready truck was dirty, tried to make Phillip fetch his own dolly out of the back of a flipping cube truck that was outside. He rather speak on his air pods and have personal conversations then deal with the people there and have places to be it took over a freaking hr to get the truck like really now I'm being charged over 500 for this are you serious