Customer Reviews for Dawson Rd Esso
(U-Haul Neighborhood Dealer)

Rating:

3.0

Truck was dirty inside. Drivers side covered in mud. No lock on lift door.

Rating:

3.0

Dawson Road is in serious need of repairs

Rating:

1.0

Wow,,, they’re giving me a chance to vent and hopefully correct this situation. I ordered a 5x8’ enclosed trailer online back in March 11 for a rental date of March 28th at a very close agent to my home. Someone from U-Haul called and March 12th , to state that some work had to be done on the trailer in question that I ordered, along with some new tires. I reminded them that I didn’t need the trailer for over two weeks and that the work should be done by then, so there should be no issues about picking it up from the stink I preferred. The day before my pickup date, I get a text reminding me of my order, and that I can pick up my trailer at a different station at my ordered time of 9a.m. I immediately replied to the text and said I didn’t order from that station, and that it was across the city from where I am and the preferred location I ordered from. They came back with a customer service number, and said I could try them. I tried calling both the station I preferred to pick it up from, and the one that U-Haul now say I have to pick it up from. I’ll eliminate the calls to corporate and being transferred to two other departments, all to NO avail, and just being referred back to customer service. So the next morning, with I drive across town to pick up my enclosed trailer. I go into the agents convenience store operation, also a 6 bay car wash. I wait in line to pay for my order, and am asked to leave the convenience store, with the agent, and stand outside while she locks the door from the outside , and opens a locked wash bay door. She comes back a couple of minutes later, we go back in, she fills out the application with my drivers license number and states that I have to pay $20 for insurance, on top of the correct price for the rental. I had ordered the appropriate online $10 rental insurance on my original online order, so I refused and told her that. I received my printed copy of my contract and receipt, and am told to drive out back and help myself to hook up my ordered product. I look for the trailer with the number on my printed receipt, and see it down the row of about 5 or more other trailers,,,, all with the trailer hitches down on the ground ,,, completely frozen in a pond of about 5 inches of water. I try lifting the hitch up out of the ice,,,, but it is solid,,, in ice, along with the wiring for the lights, the safety chain and the hitch coupler. I personally can not break it loose. I go back to the front store entrance, and explain my situation, and she gives someone else a phone call, with no answer, and no message to be left. She texts someone, and asks me to leave the store again,,,, telling me to meet her at the trailer. I drive again around back to my numbered trailer. Minutes later she shows up with an old spade shovel and a garden edge trimmer, and we both try chiseling away at the ice, one on either side of the hitch. Over 10 minutes later, I come with the idea of asking her for a pail of steaming hot water to pour over the metal hitch and into the slight divot we had made in the ice. She leaves, I continue, and she shows up several minutes later with some hot water. We pour it on an d minutes later I heave the hitch out of the ice, and hook it onto my vehicle’s ball hitch. I complete the electrical harness and safety chain application, and check the turn signal and brake lights. All working, I approach the front of the store again and aske her if that’s it and she needs a picture of my vehicle license plate. She takes it and I leave,,, now over 90 minutes since I showed up. The agent replied that was no discount or refund jfor my tardiness in leaving the store so late. I am hoping corporate sees this review, and replies accordingly. I believe that If you went into a service shop or restaurant, and received this kind of service, they would definitely reimburse you some how. I happen U-Haul Corporate does too.

Rating:

4.0

I recommended no for this location as I do not live in Winnipeg, I am from out of town. I had reserved a trailer at the location near Polo Park as I know that area of town and knew I could locate the UHaul easily. This location on Dawson Rd was out of the way and confusing to get to but the service, etc at this location was fine.

Rating:

5.0

It was all great

Rating:

3.0

Rental experience was good however received additional charges that were not expected.

Rating:

3.0

Clean the back of the uhaul

Rating:

5.0

Equipment was ready, staff was friendly. Both pick-up and drop-off were quick & easy.

Rating:

1.0

First of all it took 30 minutes to scan my license and then it took me 45 minutes to chop the ice off the tires so I could leave. Awful experience and I will never go back

Rating:

1.0

Reported the item stolen without even calling or emailing ME. We had a snow storm and highways were shut down. Very scammy! I tried calling numerous times and no answer. They added fees with no communication and reported stolen. Now im assumed to just pay all the extra fees without question. Not interested in renting from uhaul anymore.

Rating:

3.0

I have rented trailers many times in the past. This trailer needs to be checked. It has a horrible shake at any speed. It was unpleasant to tow and I couldn't wait to be done with it. The attendant, while friendly, had no clue how to hitch up a trailer. He wrapped the safety chains around the hitch on my vehicle. I waited until he left, then did it properly.

Rating:

2.0

Arrived at location ( a gas station, not my chosen one), asked attendant to assist with unhooking trailer. Told me if I waited 15-20 minutes, unhelpful and didn’t seem to care.

Rating:

3.0

This was not the location I originally booked.

Rating:

5.0

Our heartfelt gratitude for Ed of the Winnipeg Scheduling Department. Your sincere kindness will not be forgotten. Thankyou.

Rating:

2.0

i didnt want safe move coverage but when i went to pick up my uhaul it was added i dont know if i sgreed to it cuz the lasy was indian and i coudlnt hear her but ya got extra charge for coverage i didnt want and i didnt have enough money to pay

Rating:

3.0

The location is quite far out, what is concerning is that there is no paved area to park the car and I had to walk through mud and pot holes to get to the vehicle, then pull it around, then take the pictures. Also the washroom in this location was absoutely filthy!! Sink plugged, water leaking into a buckert. A vast improvement is needed if U-Haul wants to keep this location. The person I dealt with for U-Haul was organized and very helpful, had strong English skills.

Rating:

1.0

Had to do hook-up by myself because location was understaffed. Even worse when I returned the trailer as the hitch wouldn't release properly. Again there was no one to assist in a mud hole of a yard in the pouring rain These seems to be a common trait of the Uhaul dealers and franchises in Winnipeg. Take the money... no service

Rating:

1.0

have equipment avaliable such as hitch pins, electrical adapters avaliable to customers.

Rating:

3.0

Get a better rep

Rating:

3.0

This location was not good. The place was a dive. The yard has not been maintained and was very rough to drive on. The person went through the motions of going through check off list but was not friendly. St. Catharines was great, Winnipeg, not so much!!

Rating:

1.0

They ripped me off for my deposit. I was supposed to get $20 back and the guy didn't want to give it to me. Promised me it would be on my credit card when I got home and it was not there. I could tell I was not going to get it because the guy seemed nervous like he was ripping me off. I want my money back. I will be filing a formal complaint. Where do I file a formal complaint?

Rating:

5.0

Excellent customer service

Rating:

3.0

Absolute joke for service. Called me less than 24hrs to tell me my truck wasn't available for a one way trip across pronvinces. I had to pay for movers and my stuff was damaged in the truck due to me not being able to be there for the move. Then charged me extra money for gas after drop off after the employee said we were good. WHAT A JOKE OF A BUSINESS MODEL

Rating:

5.0

The location and customer service were great. The man at the store was very patient and friendly. However, I was a little surprised by the total costs - you advertise your small truck for $20 but overall costs are way higher than that. It would be nice to advertise with more transparency.

Rating:

3.0

Hitch of trailer was on the ground in a mud puddle

Rating:

1.0

You gave me my truck 3 days late... you know you didnt have capacity, yet you still took my reservation... brutal.. I lost $800 from your games.

Rating:

3.0

Location called to process payment but could not explain details for charge

Rating:

1.0

The cup holder was broken and just hung there, my son found a cigarette butt, lighter and bandaids in the holder in the door. When I was finished and swept it out it was apparent it had not been swept in some time as there was a lot of debris that was not from me. The moving pads were missing (didn’t need them anyway) however the empty bag hanging on the wall had become a trash receptacle full of chip bags and Tim’s coffee cups . The last minute change of location at my expense was also very unprofessional and inconvenient. Long story short, stay with the official U-Haul locations, I will going forward.

Rating:

1.0

This is not a reflection of the location itself, but rather the whole experience. I initially had a rental pickup in lorrette but when i got there the trailer did not have the light cord, as such i did not have any brake lights or turn signals. additionally i had to go to 2 different locations in lorrette to pick up as the staff did not know how to process it. upon finding the next available unit i had to go to winnipeg, A different city.(and the 3rd location in this story).. which added substantial time as i do not live near winnipeg. so with a crying kid, because it was supposed to be a quick trip i headed to Dawson location, my card was declined as my bank flagged it for being used in 2 uhauls in 2 different cities within an hour. As such I had to use my employees credit card, which is less then ideal I wish uhaul had some more competition as it's been a nightmare nearly every time.

Rating:

3.0

When I asked it the tire pressure had been checked, Himanish, who was working alone, told me that someone had been at work in the last few days so he didn't know... and he didn't offer to test them (other clients arrived so I went to get the haul while he attended to them). The paperwork said there was 1/4 tank of gas and the gas indicator was definitely 3/16, so he first told me he would give me 10-20$ of gas, then tried changing the level on the website, then eventually wrote a note on my paperwork. I think he did the best he could with this situation. I did feel less safe knowing the tries hadn't been tested... I also didn't notice the speedometer was in miles per hour for the first few minutes of my drive...This truck was in much better shape than the one I rented a year ago.. In the future, please let Canadian customers know the speedometer is in miles, and walk through some of the controls... how/when to turn on the tow/haul. lights in cab/overhead/ etc. Thanks

Rating:

5.0

Everything went perfectly!

Rating:

1.0

This location is charging for extras that we’re not used a couple days later I received a charge on my credit card for another truck rental which I never rented , thought renting from uHaul was safe ? This location made fraudulent charges on my credit card !!!

Rating:

4.0

The staff was professional and fast. Close to perfect service. The trailer had one tire at 20psi instead of 65psi. I had to add air on my own. Not a big deal but it cost me 15 minutes I will never get back.

Rating:

5.0

Would have like the option to return to a different location within Winnipeg as we had to travel to south Winnipeg unexpectedly and was told by two different locations that there would be a charge to change the drop off location. Very frustrating...

Rating:

5.0

Nice and helpful clerk

Rating:

3.0

The seller attempted to fix the right light on the trailer and provided me with instructions to take the trailer to Regent Ave in Winnipeg for quick repair.

Rating:

1.0

Uhaul phoned me a couple days before to let me know that the location for pick up has changed due to equipment availability. I was then promised that mobile pick up would be setup since the location did not open till 9am and my original pick up time was 8am. I arrived shortly after 8am to pick up and could not proceed through the mobile app for the mobile pick up. It gave me a number to call to sort it out. During the phone call the representative informed me that the mobile pick up was not set up and informed me that the store could refund me $50 for not having the equipment ready. I asked the store clerk for the $50 refund and she refused. I expected Uhaul to commit to their policy and promise after the use of their vehicle but they do not want to commit to their policy or promise because I received the vehicle in a "timely" manner. The policy states that they give you $50 if the vehicle is not ready, which it wasn't, not if you could still get your vehicle.

Rating:

2.0

This is a report an issue with the tow dolly I recently rented from your location. Upon pickup, I noticed that the left tail light on the dolly was not functioning, which is a safety hazard, especially during nighttime driving. Additionally, both tie-down ratchets were heavily rusted, making it very difficult and unsafe to secure the vehicle properly. These issues compromised both the safety and usability of the equipment, and I believe this unit should have been inspected and maintained more thoroughly before being rented out. Regards, Polina Abramchuk & Volodymyr Hovoriushchenko 204-894-6279 apolina.02@ukr.net

Rating:

3.0

Good and fast efficient service

Rating:

3.0

Dropped off the trailer unassisted. Office was locked. Employee showed up and said the U-Haul server was down. I wanted a more official confirmation that they received that specific trailer. He said I could go and that he would check it later.

Rating:

2.0

One employee doing double duty with fuel station. The truck was left NOT swept out or clean in the cargo area, the appliance mover was NOT locked in and ZERO moving pads in the bag. Truck was left an almost a quarter tank and we were doing a distance move out and back (>75 km) x 2. Truck was super rough and painful over bumpy roads. Overall not impressed

Rating:

5.0

Employee was knowledgeable and very helpful.

Rating:

2.0

Everything

Rating:

1.0

No drop off box wasted so much time on the phone with u haul trying to figure out where to drop the key off. Have to return tomorrow while business is open to drop keys off. This business looked like a dump.

Rating:

1.0

I arranged a pickup at one location within Winnipeg, and drop-off a another location within Winnipeg. When I talked to the person at the pickup location they told me to call the 1800 number because they couldn't put the drop off location as different, so I did. They arranged the pick and drop-off locations. When I went to get the trailer they tried to charge me 120$ for a 20$ trailer rental, at no point did anyone that I talked to say that it was going to be more than the 20$ standard fee. When I dropped off the trailer it got sorted out by a very nice guy, but I'm still not very impressed with the pickup location trying to charge me way more

Rating:

4.0

Good and fast service

Rating:

5.0

All is well and good, I just felt it was over priced at over $100 to rent a trailer for less than 5 hours.

Rating:

3.0

The trailer was in a snow bank and very dirty. We were able to wash it before we left with it.

Rating:

1.0

Two feet of snow in trailer and door open No printer to provide contract Demand garbage and snow to be removed properly twice Left rental contract open for half a week after returned three hours after rental

Rating:

3.0

Teach the staff how to check the current milage on the truck

Rating:

5.0

Very great customer service and knowledgeable.

Rating:

4.0

Thank you so much

Rating:

1.0

We were here before our picking up time and we wait 40 minutes for the person to serve 2 customers. In the middle of our interaction to get the U-Haul the person ask us to wait because she want to serve an another customer because she was waiting but it was ok to let us wait longer. She try to have all payment in cash.

Rating:

1.0

Personal not trained properly to do their job Pick up small trailer takes 50 min, which is usually 15 min, because they don't know what they should do Nice lady from customer service provided instructions for two guys what they should do Not recomend this location

Rating:

1.0

Get workers who actually know how to do the fucking jobs that people need help with

Rating:

3.0

Truck was not ready and attendant did not have a grasp of the English language

Rating:

5.0

I registered on line with my details and obtaining the U-Haul trailer was a breeze. Return of the equipment was the same as picking up. Thanks.

Rating:

4.0

Easy and fast service

Rating:

3.0

Good enough

Rating:

3.0

Ensure lights work. Make the rental qnd return process clear, match the rates posted online and stop with the upselling (roadside assisy, extra insaurance, etc)

Rating:

3.0

Maybe when a customer books a trailer in a city, you don't send a conformation for a different city in a different country like they did with me.also maybe make sure there will be a trailer a the location. Sent me to a dealer that had no trailers

Rating:

5.0

Thanks for good service

Rating:

3.0

Stop fucking over your customers with using the word "reservation" to describe their rental. U-Haul doesn't understand the meaning of the word "reservation". "Reservation" implies that you actually have a piece of equipment "reserved" for a specific customer at a specific time without changing the pickup location on said customer at the last minute.

Rating:

3.0

The location was closed when I dropped of the trailer

Rating:

5.0

The only problem I had was that the self service pickup in the app didn’t work. Had to wait until the location opened up. The service at the location was excellent.

Rating:

5.0

Thanks

Rating:

5.0

Quick service. No line.

Rating:

1.0

Please stop calling the customer while they have the equipment to make sure they are bringing it back on time. We can read. I do not like receiving multiple calls, especially since I paid for the trailer and used it within my time Make phonecalls if someone is late. Not 1 day into a 2 day rental.

Rating:

2.0

This location is sketchy. Would not recommend it at all, poorly maintained, old and dirty.