Customer Reviews for Dawson Rd Esso
(U-Haul Neighborhood Dealer)

585 reviews

390 Dawson Rd N   Winnipeg, MB R2J0S7

(204) 515-6393

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(204) 515-6393

390 Dawson Rd N
Winnipeg, MB R2J0S7

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

No issues Clerk was very good

Jeffery G. 
Rating:
1.0

I was over charged for a 5 by 8 trailer I paid 53.00$ for rental charge then taxes and insurance Don't know how I'm going to get this problem resolved Very disappointed customer

PHILIP S. 
Rating:
3.0

Customer did not leave a comment.

Zhao Guang Y. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
1.0

The guy who works at this location was so rude and did not refund my deposit as well . When i ask about the deposit said there is no deposit from you . Or we should call if there is any.

sorvinder S. 
Rating:
1.0

So many things went wrong. Contactless pickup at 1st location didn't work and they could not find the lockbox combination. Sent me to second one who ended up not having the truck I wanted even though the system said they did. Ended up with a larger truck (was not charged for a larger size though) that had a broken exhaust system and my ear still hurts today it was so loud. Overall very disappointed.

Thomas H. 
Rating:
2.0

Customer did not leave a comment.

Micheal K. 
Rating:
3.0

Customer did not leave a comment.

Damyen P. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Customer did not leave a comment.

Helen H. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
2.0

Trailer was missing one safety chain and the light plug didn't reach my vehicle

Matt S. 
Rating:
1.0

Horrible service and way over charged !! Some people are so petty !! Couldn't be bothered !! Terrible !!

SANDEEP C. 
Rating:
2.0

Sales associate was rude Equipment was broken. Ratchet strap handle was broken and rusty and hard to get to work properly

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Florian H. 
Rating:
1.0

Pick up location changed after reservation made. Then, when the person explained where the new location was, made a comment about being new to Winnipeg, even though her explanation was WRONG! #1 and Dawson intersect at Deacons Corner, not St Boniface. Location is brutal. More stuff on the counter to sell weed than anything else, made me uncomfortable to be there. Truck wasnt ready. Was dirty. had 1/4 tank of gas. How much less effort can be made here? None, this was an awful experience. Guy on the counter kept saying - wait, need 20 minutes, go to your car, we will call when we are ready. Whats the purpose of reserving if its not going to be ready on time? Clerk had to use his phone to do the paperwork. Not professional at all. This rental scores a 1 out of 10. I will not rent Uhaul again. Back to Enterprise.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

DENIS P. 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

All good but the tires were bald on the trailer had one blow on me.

Lannie H. 
Rating:
3.0

Customer did not leave a comment.

Grant M. 
Rating:
4.0

There was some confusion between the web reservation system and our phone communications with the location staff. The text we received has a link to the system that didn't work.

Marian D. 
Rating:
4.0

Customer did not leave a comment.

Lyle M. 
Rating:
2.0

Not nearly as good as regent location. Poor service, wanted to charge for snow buil up on trailer, think they just wanted me to pay to use their car wash.

Benjamin J. 
Rating:
5.0

The only thing that I didn't like that uhaul says you can drop off at any location but I was charged 350 for that option so for that I'm disappointed

CHAD W. 
Rating:
3.0

Customer did not leave a comment.

RANDY K. 
Rating:
4.0

Customer did not leave a comment.

Zubaer Z. 
Rating:
5.0

Everything was smooth, the staff is nice and friendly. Had really great experience, would recommend to friends.

Grigorii D. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
2.0

Out of the way location, situated in back of a car wash, only 2 other pieces of rental equipment on property, small convenience store with gas station in front, disinterested clerk was too busy with other customers, ended up just asking if i could just leave trailer out back.

STEVE K. 
Rating:
5.0

Very good customer service. Staff was very helpfully. Highly recommended this location.

Joel H. 
Rating:
5.0

Nothing

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

rob P. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Very accommodating staff..

anthony P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

When I arrived to the Esso, the person wasn't ready to serve me (has to open the computer). When I give him my license driver, he question me about my name ( need your full name Mrs) and ask me my birthday and look at me just like it wasn't my identity! Look at me like suspicious??? It took him way to much time to serve me , at least 15-20 minutes. The lights on the right side of the thriller wasn't working.

Keven M. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Great service. Attendant even hooked up the trailer, chains, and checked the lights. Was very helpful

Derek A. 
Rating:
3.0

The first location was cancelled on me, the 2nd location the hauler was missing a tail light. The third location by the time I got the trailer home I had a flat tire and the other tire was so bad it was replaced to. The call in number for road side assistance is horrible, the website for help is impossible to find and leaves you unsure it even was working

John S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

dawn E. 
Rating:
1.0

The Dawson Road location was fine but the reservation was made at your Regent location. We showed up to pick up the 26ft truck we reserved only to be told they didn't have it there and we had to go to this Dawson Road location instead to get a 26ft truck. Very dissapointing

Tanner G. 
Rating:
5.0

Renting process far too long. Once in the database I should not have go do enter everything every time. You u remove the THIRD contact person!! I have now downloaded your app and created an account. Hopefully that wil streamline things.

MARC M. 
Rating:
5.0

Thanks I would rent here again

JACQUES P. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
3.0

Smooth ride my ass. Sorry for the bad language. It was the worst ride I ever had.

michel C. 
Rating:
5.0

An excellent location for propane, fuel, U-Haul, and car/truck Wash. My favorite in the city!

Alistair B. 
Rating:
5.0

noone from the company gets back to me

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Aurel P. 
Rating:
5.0

Customer did not leave a comment.

matthew P. 
Rating:
5.0

Customer did not leave a comment.

matthew P. 
Rating:
1.0

Customer did not leave a comment.

Yoshikazu M. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
3.0

I paid online with with my credit card, then I phoned the location and asked if my friend can pickup the trailer and the guy said yes as long as he has a license and when my friend went to pick it up they said no it had to be myself, also I figured since I had given my credit card on line to pay I could just pick it up, no the guy had to go through the whole process again, I was very unimpressed with the whole experience, my friend recently rented a trailer at another location and said he just had to pick it up no problem, plus he got help from the uhaul rental place.

Patricia Z. 
Rating:
4.0

First time renting from UHaul, process was very straight forward and easy. Price was very reasonable, and location was great for me. If another trailer rental is needed, I will definitely be going back.

Shawn N. 
Rating:
5.0

You guys send way too many emails.... way too many.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

NATHAN H. 
Rating:
5.0

Great customer service. Good infection control procedures.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
5.0

Customer did not leave a comment.

Sandor H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Thanks for the help!

Steven C. 
Rating:
5.0

The trailer I rented was ready for pick-up at the time arranged. Online confirmation was smooth and reduced person to person contact. No unforeseen challenges or expenses and the trailer worked great. I was happy with my experience and would recommend renting from the Dawson Rd location. I would be willing to rent from this location again in the future.

Justin L. 
Rating:
3.0

it take to long to go with on net renting apps

Thomas P. 
Rating:
2.0

The worker spoke poor English. His computer was slow so it took a long time to process the rental. He was very friendly but not good at customer service.

Brian B. 
Rating:
5.0

Great customer service. Immaculate infection control measures. I felt safe.

Richard C. 
Rating:
3.0

The person I spoke to didn't know about my online booking, couldn't find it, and I had call Uhaul to get him to give me the key. And I didn't get the right equipment in the truck.

Joel S. 
Rating:
1.0

The trailer was broken and we were not told.

Kasey R. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
1.0

Go visit it in announced and see for your self...

Howard L. 
Rating:
4.0

Customer did not leave a comment.

lewis O. 
Rating:
4.0

Quick friendly helpful service

John G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

destiny B. 
Rating:
3.0

It was far out of city for pickup . Then drive back to pack up the container.

Deikel O. 
Rating:
1.0

Had to run across city to get trailer when I made my reservation close to me get there trailer marker lights do not work lucky the brake lights and turn signals worked then find out I have to bring it back to the same location across the city when I have a uhaul 5 mins away from me I had to go the 45mins out of my way and 45 mins back what a joke you should be able to drop it off any location it used to be that way dont know why this time was different

Jason M. 
Rating:
5.0

Friendly Efficient

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

wei H. 
Rating:
4.0

Back lot in drop off area was gravel and wet with large potholes full of water.

dale K. 
Rating:
5.0

This is the 3 time I have gone to rent an auto transport and the tires have been terrible, not just this location, but others as well. I would not use it a spare! bad for someone that does not know what to look for and be stuck for 5 hrs!!! , as previous times for me when the tires have blown out or gone flat!

paul D. 
Rating:
5.0

attendant didnt fill out the forms correctly didnt put in that it was a one way rental. this was my fourth uhaul i had to visit this day to get a dolly rented. i was continually sent to a different location being told that they had dollies to rent. on location on mcphillips reserved a dolly for me but reserved it at regent and then sent me to Logan to pick it up. it was an extremely unpleasant rental experience.

doug N. 
Rating:
1.0

Customer did not leave a comment.

Sebastien J. 
Rating:
4.0

Customer did not leave a comment.

Debbie S. 
Rating:
4.0

The electrical wiring harness fell off in transit. I had to buy a new one and install it ... it would have been nice to have been reimbursed for that expense.

glen K. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
3.0

Quicker service, don't make customer run in circles, have equipment maintained. It was my first time using Uhaul and never again, unless.............

Abram K. 
Rating:
5.0

All good at drop off.

Joel W. 
Rating:
2.0

Customer did not leave a comment.

matt S. 
Rating:
4.0

Customer did not leave a comment.

Marc C. 
Rating:
4.0

Customer did not leave a comment.

NORMAND P. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
4.0

Customer did not leave a comment.

Muhammad Murtaza H. 
Rating:
4.0

The person helping me was very professional and helpful.

Rob S. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
No reviews have been submitted for this location.

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