Customer Reviews for Dawson Rd Esso
(U-Haul Neighborhood Dealer)

Rating:

5.0

Would have like the option to return to a different location within Winnipeg as we had to travel to south Winnipeg unexpectedly and was told by two different locations that there would be a charge to change the drop off location. Very frustrating...

Rating:

5.0

Nice and helpful clerk

Rating:

3.0

The seller attempted to fix the right light on the trailer and provided me with instructions to take the trailer to Regent Ave in Winnipeg for quick repair.

Rating:

1.0

Uhaul phoned me a couple days before to let me know that the location for pick up has changed due to equipment availability. I was then promised that mobile pick up would be setup since the location did not open till 9am and my original pick up time was 8am. I arrived shortly after 8am to pick up and could not proceed through the mobile app for the mobile pick up. It gave me a number to call to sort it out. During the phone call the representative informed me that the mobile pick up was not set up and informed me that the store could refund me $50 for not having the equipment ready. I asked the store clerk for the $50 refund and she refused. I expected Uhaul to commit to their policy and promise after the use of their vehicle but they do not want to commit to their policy or promise because I received the vehicle in a "timely" manner. The policy states that they give you $50 if the vehicle is not ready, which it wasn't, not if you could still get your vehicle.

Rating:

2.0

This is a report an issue with the tow dolly I recently rented from your location. Upon pickup, I noticed that the left tail light on the dolly was not functioning, which is a safety hazard, especially during nighttime driving. Additionally, both tie-down ratchets were heavily rusted, making it very difficult and unsafe to secure the vehicle properly. These issues compromised both the safety and usability of the equipment, and I believe this unit should have been inspected and maintained more thoroughly before being rented out. Regards, Polina Abramchuk & Volodymyr Hovoriushchenko 204-894-6279 apolina.02@ukr.net

Rating:

3.0

Good and fast efficient service

Rating:

3.0

Dropped off the trailer unassisted. Office was locked. Employee showed up and said the U-Haul server was down. I wanted a more official confirmation that they received that specific trailer. He said I could go and that he would check it later.

Rating:

2.0

One employee doing double duty with fuel station. The truck was left NOT swept out or clean in the cargo area, the appliance mover was NOT locked in and ZERO moving pads in the bag. Truck was left an almost a quarter tank and we were doing a distance move out and back (>75 km) x 2. Truck was super rough and painful over bumpy roads. Overall not impressed

Rating:

5.0

Employee was knowledgeable and very helpful.

Rating:

2.0

Everything

Rating:

1.0

No drop off box wasted so much time on the phone with u haul trying to figure out where to drop the key off. Have to return tomorrow while business is open to drop keys off. This business looked like a dump.

Rating:

1.0

I arranged a pickup at one location within Winnipeg, and drop-off a another location within Winnipeg. When I talked to the person at the pickup location they told me to call the 1800 number because they couldn't put the drop off location as different, so I did. They arranged the pick and drop-off locations. When I went to get the trailer they tried to charge me 120$ for a 20$ trailer rental, at no point did anyone that I talked to say that it was going to be more than the 20$ standard fee. When I dropped off the trailer it got sorted out by a very nice guy, but I'm still not very impressed with the pickup location trying to charge me way more

Rating:

4.0

Good and fast service

Rating:

5.0

All is well and good, I just felt it was over priced at over $100 to rent a trailer for less than 5 hours.

Rating:

3.0

The trailer was in a snow bank and very dirty. We were able to wash it before we left with it.

Rating:

1.0

Two feet of snow in trailer and door open No printer to provide contract Demand garbage and snow to be removed properly twice Left rental contract open for half a week after returned three hours after rental

Rating:

3.0

Teach the staff how to check the current milage on the truck

Rating:

5.0

Very great customer service and knowledgeable.

Rating:

4.0

Thank you so much

Rating:

1.0

We were here before our picking up time and we wait 40 minutes for the person to serve 2 customers. In the middle of our interaction to get the U-Haul the person ask us to wait because she want to serve an another customer because she was waiting but it was ok to let us wait longer. She try to have all payment in cash.

Rating:

1.0

Personal not trained properly to do their job Pick up small trailer takes 50 min, which is usually 15 min, because they don't know what they should do Nice lady from customer service provided instructions for two guys what they should do Not recomend this location

Rating:

1.0

Get workers who actually know how to do the fucking jobs that people need help with

Rating:

3.0

Truck was not ready and attendant did not have a grasp of the English language

Rating:

5.0

I registered on line with my details and obtaining the U-Haul trailer was a breeze. Return of the equipment was the same as picking up. Thanks.

Rating:

4.0

Easy and fast service

Rating:

3.0

Good enough

Rating:

3.0

Ensure lights work. Make the rental qnd return process clear, match the rates posted online and stop with the upselling (roadside assisy, extra insaurance, etc)

Rating:

3.0

Maybe when a customer books a trailer in a city, you don't send a conformation for a different city in a different country like they did with me.also maybe make sure there will be a trailer a the location. Sent me to a dealer that had no trailers

Rating:

5.0

Thanks for good service

Rating:

3.0

Stop fucking over your customers with using the word "reservation" to describe their rental. U-Haul doesn't understand the meaning of the word "reservation". "Reservation" implies that you actually have a piece of equipment "reserved" for a specific customer at a specific time without changing the pickup location on said customer at the last minute.

Rating:

3.0

The location was closed when I dropped of the trailer

Rating:

5.0

The only problem I had was that the self service pickup in the app didn’t work. Had to wait until the location opened up. The service at the location was excellent.

Rating:

5.0

Thanks

Rating:

5.0

Quick service. No line.

Rating:

1.0

Please stop calling the customer while they have the equipment to make sure they are bringing it back on time. We can read. I do not like receiving multiple calls, especially since I paid for the trailer and used it within my time Make phonecalls if someone is late. Not 1 day into a 2 day rental.

Rating:

2.0

This location is sketchy. Would not recommend it at all, poorly maintained, old and dirty.

Rating:

5.0

Open at least one drop off point in Kenora ON - last month you had 3 and now you closed them all - cost me 5 hours and $200 in fuel to return

Rating:

4.0

the on line reservation system didn't work and trailer wasn't clean t work

Rating:

4.0

Everything was great but the sign for U-HAUL booth could be more visible at this location, it was not that easy to find personell at that area

Rating:

3.0

No issues dropping truck off.

Rating:

3.0

Very unhappy with U-Haul booking experience. Many location pickup changes. Morning of pickup has to walk to get U-Haul from Another location as truck wasn’t ready. . Was supposed to receive $50 credit for my Troubles and didn’t. Would like to Hear from U-Haul customer service

Rating:

5.0

Excellent customer service by counter person

Rating:

5.0

This was a great renting experience. The staff was friendly , helpful and quick. I definitely recommend the Dawson Esso location

Rating:

5.0

parking lot needs to be re-grades. Alot of large puddles.

Rating:

1.0

I need to fill a formal complaint. The guy at the location is a cheat on gas.

Rating:

1.0

Incompetent staff, units not clean, damage not claimed from previous rentals, accusatory on way rental returned, would not recommend renting from this location

Rating:

3.0

It was dark, aeound 8 pm, the location was closed already but the girl offers me to grab the keys and make the return the next day.

Rating:

3.0

Drop off was easy

Rating:

3.0

Truck interior had garbage in it. Cargo area filthy. I had to clean out the unit before my scheduled pick up because it was so dirty. Ordered a dolly which was unavailable when I picked up the unit. Moving pads were unfolded and strewn in the cargo area. I will use a different company next time as this is my business and rent trucks frequently due to new contracts and can't rely on mistakes that were made here.

Rating:

3.0

Have more dealers available. There are very few in the south end of the city in Winnipeg

Rating:

5.0

The fellow who helped us was very personable and very helpful.

Rating:

3.0

Staff are inconsistent in their messaging to customers and how they rent vehicles.

Rating:

4.0

The owner could be a bit more friendly.. didn’t speak much when asking for help

Rating:

1.0

Very poor customer service. Also cost me extra days because nothing was explained to me and all that was said was here are the keys and the truck is over there. Also took customers that were behind me in line ahead of me as U-Haul was their second business and their customers come first. Also phoned to get the second days charges reversed and was treated horrible as well. Absolute horrible experience and would never want to use U-Haul again unless I was absolutely desperate

Rating:

5.0

Staff was helpful and friendly.

Rating:

2.0

Make sure everything it’s working bcz the back door wasn’t closing, just my friend was sitting in the back and holding the door

Rating:

3.0

One person working at the location - it took over 20 minutes to process the return because he had other customers to attend to who were not there for UHaul.

Rating:

2.0

I honestly think I should get a discount, when I got the truck it was dirty and both the cab and the back were filled with flies I spent 15 minutes trying to get the flies out of the truck. Not a very pleasant first time using uhaul and if it was for the fact that I was on a time crunch and needed to get the truck to move in a short time frame I would have gotten another option.

Rating:

5.0

Excellent

Rating:

3.0

I had no problem with the location it was that the trailer I had on order was not at the location I had been told it would be. The trailer I ordered was a 6x12 and I received a 5x8 which was too small and we had to make extra trips. I was told that we were called about the change but we were not. My move was a 6 hour haul return. The gas alone was expensive. I was very disappointed and would not recommend Uhaul to anyone. Also an appliance dolly and a regular dolly were ordered and were not there. Overall a bad experience. So