Customer Reviews for Dawson Rd Esso
(U-Haul Neighborhood Dealer)

612 reviews

390 Dawson Rd N   Winnipeg, MB R2J0S7

(204) 515-6393

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(204) 515-6393

390 Dawson Rd N
Winnipeg, MB R2J0S7

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Rented this vehicle for 3 hours and drove it 13 miles (21 km). When I took the vehicle the tank was roughly half full. Upon return the gas station attendee sat in the vehicle while I had to pump gas to get the needle to what they thought was the correct place. They made me put in $20 in gas, claiming that Uhauls aren't very good on gas. I tried explaining they were making me put in $1 for every km I drove, and no the vehicle wasn't idling at all during the time I had it. They should have filled the tank before I took the rental, lesson learned. They also park the Uhaul in a gravel lot that gets muddy when it rains, which means you are going to have to wipe out the floors if you don't want to get dinged for a cleaning fee.

Ian J. 
Rating:
2.0

i reserved from U haul on Regent Ave. about 3 weeks before I needed it.. I did change and moved up 3 days. I arrived at location and they told me to go to this other location with no directions on how to get there. I am from Ontario and it was not easy to find. When I got there the man at the U haul was talking on phone. He said it would be 5 -10 minutes before he could help me. Half hour later he got off phone when my wife walked in and wondered what was taking so long. Just not a very good customer experience

DAVIDF G. 
Rating:
3.0

The on line option for getting the vehicle took waaaaaaaaay too long. I was waiting over 20 minutes for the verification process and it was very irritating. Eventually I went inside and the gentleman there helped me. He was a very good employee and I appreciated all of his help immensely.

HILARY C. 
Rating:
5.0

Customer did not leave a comment.

SAIF M. 
Rating:
4.0

Customer did not leave a comment.

Reid T. 
Rating:
5.0

Customer did not leave a comment.

GILLES L. 
Rating:
5.0

Hi, I would like to say my rental experience with Uhaul was fantastic!!! This isn't the first time which have all been great experiences that I rent a truck or trailer for my moves, however this experience was by far the best!. There was a hick up up at the beginning but Winnipeg Head Office was quick to respond, handled it professionally and swiftly. The 26' truck had an awesome comfortable seat, AC and cruise control. Newer truck and not problems from Manitoba to Cobden Ont. Drop off point was at Renfrew Self Storage and they (Lori) checked in with me and asked how things were. I needed to take an extra day and Lori was very accommodating, professional and very pleasant to deal with. When I dropped it off at Renfrew Self Storage it was after hours and Lori was still there, I was pleasantly surprised because it was late. Like I said my experience was fantastic and it was due to caring,professional staff and the dedication and commitment on on both ends. I would highly recommend Uhaul to my friends co-workers and anyone else who will listen. Bravo Zulu to it's dedicated staff and Uhaul. You will differently get my business again and again. Hopefully no for a while as I'm tired lol. Diane Welburn.

DIANE W. 
Rating:
1.0

Customer service???

Cleophas C. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
4.0

Longer hours. Gas station open until 9 pm but UHaul closes at 8 pm.

MARCEL G. 
Rating:
1.0

Location was very congested and was more concerned with dealing with C-Store customers first. Not a customer friendly location, very poor setup. John in customer service and maintenance went above and beyond to help us. Our trailer was damaged, with the right fender in deplorable shape from a previous customer. The fender and tire should have been replaced before allowing it to return to service. Again John did everything that he could to reassure us and provided us with a number in case we had any further issues. John was excellent to deal with and turned our bad experience into one that we will use U-Haul again in the future. Thanks John!

GARY R. 
Rating:
5.0

Customer did not leave a comment.

ISURU J. 
Rating:
5.0

Customer did not leave a comment.

Benard B. 
Rating:
1.0

I am never renting from that place

Glenn M. 
Rating:
1.0

Was completely dismissed by staff.

ALLAN R. 
Rating:
1.0

I want a call back 204 999 7693

Sarah C. 
Rating:
3.0

Customer did not leave a comment.

Elaine M. 
Rating:
3.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

Made reservation at the Regent only to get there and they have no trailer. No advance information was provided. When asked why the employee snapped and said the trailer tire had a nail in it so that was that and gave me another location to pick up a trailer. Not to impressed

Wayne B. 
Rating:
5.0

This is my home gas station. Everyone from the owners to the workers are exceedingly helpful, polite, and professional.

Alistair B. 
Rating:
2.0

The facilitator operator did not even look at the trailer when we returned it but simply checked everything off on the form. When we told him that the lower pair of lights on the back of the trailer were not working he said he would take a note but wrote nothing down.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
2.0

Truck was not clean front and back. In back there was broken glass covered by a sheet. Gas level on contract was not accurate.

JANICE K. 
Rating:
2.0

The location was out of the way from the one I had initially booked and subsequently re-routed to. This place did not look like an inviting/usual spot I expect to see as Uhaul rental depot. However the attendant was extremely helpful. Rick.

RICKY B. 
Rating:
2.0

Customer did not leave a comment.

Jonathan L. 
Rating:
1.0

Be more nice with costumer.

MOHAMED T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

No issues Clerk was very good

Jeffery G. 
Rating:
1.0

I was over charged for a 5 by 8 trailer I paid 53.00$ for rental charge then taxes and insurance Don't know how I'm going to get this problem resolved Very disappointed customer

PHILIP S. 
Rating:
3.0

Customer did not leave a comment.

Zhao Guang Y. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
1.0

The guy who works at this location was so rude and did not refund my deposit as well . When i ask about the deposit said there is no deposit from you . Or we should call if there is any.

sorvinder S. 
Rating:
1.0

So many things went wrong. Contactless pickup at 1st location didn't work and they could not find the lockbox combination. Sent me to second one who ended up not having the truck I wanted even though the system said they did. Ended up with a larger truck (was not charged for a larger size though) that had a broken exhaust system and my ear still hurts today it was so loud. Overall very disappointed.

Thomas H. 
Rating:
2.0

Customer did not leave a comment.

Micheal K. 
Rating:
3.0

Customer did not leave a comment.

Damyen P. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Customer did not leave a comment.

Helen H. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
2.0

Trailer was missing one safety chain and the light plug didn't reach my vehicle

Matt S. 
Rating:
1.0

Horrible service and way over charged !! Some people are so petty !! Couldn't be bothered !! Terrible !!

SANDEEP C. 
Rating:
2.0

Sales associate was rude Equipment was broken. Ratchet strap handle was broken and rusty and hard to get to work properly

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Florian H. 
Rating:
1.0

Pick up location changed after reservation made. Then, when the person explained where the new location was, made a comment about being new to Winnipeg, even though her explanation was WRONG! #1 and Dawson intersect at Deacons Corner, not St Boniface. Location is brutal. More stuff on the counter to sell weed than anything else, made me uncomfortable to be there. Truck wasnt ready. Was dirty. had 1/4 tank of gas. How much less effort can be made here? None, this was an awful experience. Guy on the counter kept saying - wait, need 20 minutes, go to your car, we will call when we are ready. Whats the purpose of reserving if its not going to be ready on time? Clerk had to use his phone to do the paperwork. Not professional at all. This rental scores a 1 out of 10. I will not rent Uhaul again. Back to Enterprise.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

DENIS P. 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

All good but the tires were bald on the trailer had one blow on me.

Lannie H. 
Rating:
3.0

Customer did not leave a comment.

Grant M. 
Rating:
4.0

There was some confusion between the web reservation system and our phone communications with the location staff. The text we received has a link to the system that didn't work.

Marian D. 
Rating:
4.0

Customer did not leave a comment.

Lyle M. 
Rating:
2.0

Not nearly as good as regent location. Poor service, wanted to charge for snow buil up on trailer, think they just wanted me to pay to use their car wash.

Benjamin J. 
Rating:
5.0

The only thing that I didn't like that uhaul says you can drop off at any location but I was charged 350 for that option so for that I'm disappointed

CHAD W. 
Rating:
3.0

Customer did not leave a comment.

RANDY K. 
Rating:
4.0

Customer did not leave a comment.

Zubaer Z. 
Rating:
5.0

Everything was smooth, the staff is nice and friendly. Had really great experience, would recommend to friends.

Grigorii D. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
2.0

Out of the way location, situated in back of a car wash, only 2 other pieces of rental equipment on property, small convenience store with gas station in front, disinterested clerk was too busy with other customers, ended up just asking if i could just leave trailer out back.

STEVE K. 
Rating:
5.0

Very good customer service. Staff was very helpfully. Highly recommended this location.

Joel H. 
Rating:
5.0

Nothing

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

rob P. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Very accommodating staff..

anthony P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

When I arrived to the Esso, the person wasn't ready to serve me (has to open the computer). When I give him my license driver, he question me about my name ( need your full name Mrs) and ask me my birthday and look at me just like it wasn't my identity! Look at me like suspicious??? It took him way to much time to serve me , at least 15-20 minutes. The lights on the right side of the thriller wasn't working.

Keven M. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Great service. Attendant even hooked up the trailer, chains, and checked the lights. Was very helpful

Derek A. 
Rating:
3.0

The first location was cancelled on me, the 2nd location the hauler was missing a tail light. The third location by the time I got the trailer home I had a flat tire and the other tire was so bad it was replaced to. The call in number for road side assistance is horrible, the website for help is impossible to find and leaves you unsure it even was working

John S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

dawn E. 
Rating:
1.0

The Dawson Road location was fine but the reservation was made at your Regent location. We showed up to pick up the 26ft truck we reserved only to be told they didn't have it there and we had to go to this Dawson Road location instead to get a 26ft truck. Very dissapointing

Tanner G. 
Rating:
5.0

Renting process far too long. Once in the database I should not have go do enter everything every time. You u remove the THIRD contact person!! I have now downloaded your app and created an account. Hopefully that wil streamline things.

MARC M. 
Rating:
5.0

Thanks I would rent here again

JACQUES P. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
3.0

Smooth ride my ass. Sorry for the bad language. It was the worst ride I ever had.

michel C. 
Rating:
5.0

An excellent location for propane, fuel, U-Haul, and car/truck Wash. My favorite in the city!

Alistair B. 
Rating:
5.0

noone from the company gets back to me

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Aurel P. 
Rating:
5.0

Customer did not leave a comment.

matthew P. 
Rating:
5.0

Customer did not leave a comment.

matthew P. 
Rating:
1.0

Customer did not leave a comment.

Yoshikazu M. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
3.0

I paid online with with my credit card, then I phoned the location and asked if my friend can pickup the trailer and the guy said yes as long as he has a license and when my friend went to pick it up they said no it had to be myself, also I figured since I had given my credit card on line to pay I could just pick it up, no the guy had to go through the whole process again, I was very unimpressed with the whole experience, my friend recently rented a trailer at another location and said he just had to pick it up no problem, plus he got help from the uhaul rental place.

Patricia Z. 
Rating:
4.0

First time renting from UHaul, process was very straight forward and easy. Price was very reasonable, and location was great for me. If another trailer rental is needed, I will definitely be going back.

Shawn N. 
Rating:
5.0

You guys send way too many emails.... way too many.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

NATHAN H. 
Rating:
5.0

Great customer service. Good infection control procedures.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
5.0

Customer did not leave a comment.

Sandor H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Thanks for the help!

Steven C. 
Rating:
5.0

The trailer I rented was ready for pick-up at the time arranged. Online confirmation was smooth and reduced person to person contact. No unforeseen challenges or expenses and the trailer worked great. I was happy with my experience and would recommend renting from the Dawson Rd location. I would be willing to rent from this location again in the future.

Justin L. 
Rating:
3.0

it take to long to go with on net renting apps

Thomas P. 
Rating:
2.0

The worker spoke poor English. His computer was slow so it took a long time to process the rental. He was very friendly but not good at customer service.

Brian B. 
Rating:
5.0

Great customer service. Immaculate infection control measures. I felt safe.

Richard C. 
Rating:
3.0

The person I spoke to didn't know about my online booking, couldn't find it, and I had call Uhaul to get him to give me the key. And I didn't get the right equipment in the truck.

Joel S. 
Rating:
1.0

The trailer was broken and we were not told.

Kasey R. 
Rating:
4.0

Customer did not leave a comment.

John G. 
No reviews have been submitted for this location.

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