Customer Reviews for Dawson Rd Esso
(U-Haul Neighborhood Dealer)

Rating:

1.0

No drop off box wasted so much time on the phone with u haul trying to figure out where to drop the key off. Have to return tomorrow while business is open to drop keys off. This business looked like a dump.

Rating:

1.0

I arranged a pickup at one location within Winnipeg, and drop-off a another location within Winnipeg. When I talked to the person at the pickup location they told me to call the 1800 number because they couldn't put the drop off location as different, so I did. They arranged the pick and drop-off locations. When I went to get the trailer they tried to charge me 120$ for a 20$ trailer rental, at no point did anyone that I talked to say that it was going to be more than the 20$ standard fee. When I dropped off the trailer it got sorted out by a very nice guy, but I'm still not very impressed with the pickup location trying to charge me way more

Rating:

4.0

Good and fast service

Rating:

5.0

All is well and good, I just felt it was over priced at over $100 to rent a trailer for less than 5 hours.

Rating:

3.0

The trailer was in a snow bank and very dirty. We were able to wash it before we left with it.

Rating:

1.0

Two feet of snow in trailer and door open No printer to provide contract Demand garbage and snow to be removed properly twice Left rental contract open for half a week after returned three hours after rental

Rating:

3.0

Teach the staff how to check the current milage on the truck

Rating:

5.0

Very great customer service and knowledgeable.

Rating:

4.0

Thank you so much

Rating:

1.0

We were here before our picking up time and we wait 40 minutes for the person to serve 2 customers. In the middle of our interaction to get the U-Haul the person ask us to wait because she want to serve an another customer because she was waiting but it was ok to let us wait longer. She try to have all payment in cash.

Rating:

1.0

Personal not trained properly to do their job Pick up small trailer takes 50 min, which is usually 15 min, because they don't know what they should do Nice lady from customer service provided instructions for two guys what they should do Not recomend this location

Rating:

1.0

Get workers who actually know how to do the fucking jobs that people need help with

Rating:

3.0

Truck was not ready and attendant did not have a grasp of the English language

Rating:

5.0

I registered on line with my details and obtaining the U-Haul trailer was a breeze. Return of the equipment was the same as picking up. Thanks.

Rating:

4.0

Easy and fast service

Rating:

3.0

Good enough

Rating:

3.0

Ensure lights work. Make the rental qnd return process clear, match the rates posted online and stop with the upselling (roadside assisy, extra insaurance, etc)

Rating:

3.0

Maybe when a customer books a trailer in a city, you don't send a conformation for a different city in a different country like they did with me.also maybe make sure there will be a trailer a the location. Sent me to a dealer that had no trailers

Rating:

5.0

Thanks for good service

Rating:

3.0

Stop fucking over your customers with using the word "reservation" to describe their rental. U-Haul doesn't understand the meaning of the word "reservation". "Reservation" implies that you actually have a piece of equipment "reserved" for a specific customer at a specific time without changing the pickup location on said customer at the last minute.

Rating:

3.0

The location was closed when I dropped of the trailer

Rating:

5.0

The only problem I had was that the self service pickup in the app didn’t work. Had to wait until the location opened up. The service at the location was excellent.

Rating:

5.0

Thanks

Rating:

5.0

Quick service. No line.

Rating:

1.0

Please stop calling the customer while they have the equipment to make sure they are bringing it back on time. We can read. I do not like receiving multiple calls, especially since I paid for the trailer and used it within my time Make phonecalls if someone is late. Not 1 day into a 2 day rental.

Rating:

2.0

This location is sketchy. Would not recommend it at all, poorly maintained, old and dirty.

Rating:

5.0

Open at least one drop off point in Kenora ON - last month you had 3 and now you closed them all - cost me 5 hours and $200 in fuel to return

Rating:

4.0

the on line reservation system didn't work and trailer wasn't clean t work

Rating:

4.0

Everything was great but the sign for U-HAUL booth could be more visible at this location, it was not that easy to find personell at that area

Rating:

3.0

No issues dropping truck off.

Rating:

3.0

Very unhappy with U-Haul booking experience. Many location pickup changes. Morning of pickup has to walk to get U-Haul from Another location as truck wasn’t ready. . Was supposed to receive $50 credit for my Troubles and didn’t. Would like to Hear from U-Haul customer service

Rating:

5.0

Excellent customer service by counter person

Rating:

5.0

This was a great renting experience. The staff was friendly , helpful and quick. I definitely recommend the Dawson Esso location

Rating:

5.0

parking lot needs to be re-grades. Alot of large puddles.

Rating:

1.0

I need to fill a formal complaint. The guy at the location is a cheat on gas.

Rating:

1.0

Incompetent staff, units not clean, damage not claimed from previous rentals, accusatory on way rental returned, would not recommend renting from this location

Rating:

3.0

It was dark, aeound 8 pm, the location was closed already but the girl offers me to grab the keys and make the return the next day.

Rating:

3.0

Drop off was easy

Rating:

3.0

Truck interior had garbage in it. Cargo area filthy. I had to clean out the unit before my scheduled pick up because it was so dirty. Ordered a dolly which was unavailable when I picked up the unit. Moving pads were unfolded and strewn in the cargo area. I will use a different company next time as this is my business and rent trucks frequently due to new contracts and can't rely on mistakes that were made here.

Rating:

3.0

Have more dealers available. There are very few in the south end of the city in Winnipeg

Rating:

5.0

The fellow who helped us was very personable and very helpful.

Rating:

3.0

Staff are inconsistent in their messaging to customers and how they rent vehicles.

Rating:

4.0

The owner could be a bit more friendly.. didn’t speak much when asking for help

Rating:

1.0

Very poor customer service. Also cost me extra days because nothing was explained to me and all that was said was here are the keys and the truck is over there. Also took customers that were behind me in line ahead of me as U-Haul was their second business and their customers come first. Also phoned to get the second days charges reversed and was treated horrible as well. Absolute horrible experience and would never want to use U-Haul again unless I was absolutely desperate

Rating:

5.0

Staff was helpful and friendly.

Rating:

2.0

Make sure everything it’s working bcz the back door wasn’t closing, just my friend was sitting in the back and holding the door

Rating:

3.0

One person working at the location - it took over 20 minutes to process the return because he had other customers to attend to who were not there for UHaul.

Rating:

2.0

I honestly think I should get a discount, when I got the truck it was dirty and both the cab and the back were filled with flies I spent 15 minutes trying to get the flies out of the truck. Not a very pleasant first time using uhaul and if it was for the fact that I was on a time crunch and needed to get the truck to move in a short time frame I would have gotten another option.

Rating:

5.0

Excellent

Rating:

3.0

I had no problem with the location it was that the trailer I had on order was not at the location I had been told it would be. The trailer I ordered was a 6x12 and I received a 5x8 which was too small and we had to make extra trips. I was told that we were called about the change but we were not. My move was a 6 hour haul return. The gas alone was expensive. I was very disappointed and would not recommend Uhaul to anyone. Also an appliance dolly and a regular dolly were ordered and were not there. Overall a bad experience. So

Rating:

1.0

On checkout the website indicated $22.35 without coverage, this is what I selected and reserved. I was billed $32.35 without any indication of an extra $10 fee. SafeTow was added without my knowledge despite the fact that I deliberately selected no coverage.

Rating:

3.0

The location is just an empty parking lot behind a gas station. That's fine, but maybe there should be a little more prominent signage to increase confidence that this is in fact the right place to leave the truck.

Rating:

3.0

Transfer was quick

Rating:

2.0

Received u haul on empty I've never experienced receiving a rental on E The feul economy gauge remained in top most red zone entire time I was driving speed limit. I've never had that happen either. Oil pressure was way above half by end of trip from 390 Dawson road North in Winnipeg to Lac Du Bonnet. Paid 65$ in fuel And 260 for the 150 km Not a good experience I've used uhaul many times and this rental experience just seemed wrong and truck un maintained.

Rating:

1.0

It doesn't matter how long ahead I book my trailer they never have it on my location so a day before rental even with their $50 guarantee they call and tell me I have to go to different location and no they don't give me $50 so went to different location guy tells me to hitch trailer myself and drive it to the front so he can inspect it, after doing all that the trailer lights didn't work so after some arguing with him and a phone call to another location he sends me there to get trailer fixed as I arrive there they tell me shop is closed and they can't fix the trailer and this was original location where I first booked the trailer and standing there I see same trailer on parking lot but they didn't want to give it to me they say someone else booked it before me so I can't get it finally after some yelling they decided to fix one I had so an hour later I finally had a trailer and I asked the guy where I got a trailer if I can return it to location closer to me and he said no problem but when I took trailer there to get fixed they would not allow me to return it there and finally few hours later when I returned it the guy doesn't even come out just tells me to leave trailer in the back and he'll close my rental well a day later I go to my uhaul account and my rental is still open I was too tired to call them and yell some more but I will definitely do it soon

Rating:

1.0

The person working barley spoke English nothing was ready truck was dirty, tried to make Phillip fetch his own dolly out of the back of a flipping cube truck that was outside. He rather speak on his air pods and have personal conversations then deal with the people there and have places to be it took over a freaking hr to get the truck like really now I'm being charged over 500 for this are you serious