Customer Reviews for Dawson Road Esso

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dawson Road Esso

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lewis O. on

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John G. on

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Quick friendly helpful service

David C. on

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destiny B. on

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Deikel O. on

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It was far out of city for pickup . Then drive back to pack up the container.

Jason M. on

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Had to run across city to get trailer when I made my reservation close to me get there trailer marker lights do not work lucky the brake lights and turn signals worked then find out I have to bring it back to the same location across the city when I have a uhaul 5 mins away from me I had to go the 45mins out of my way and 45 mins back what a joke you should be able to drop it off any location it used to be that way dont know why this time was different

Lisa S. on

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Friendly Efficient

wei H. on

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dale K. on

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Back lot in drop off area was gravel and wet with large potholes full of water.

paul D. on

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This is the 3 time I have gone to rent an auto transport and the tires have been terrible, not just this location, but others as well. I would not use it a spare! bad for someone that does not know what to look for and be stuck for 5 hrs!!! , as previous times for me when the tires have blown out or gone flat!

doug N. on

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attendant didnt fill out the forms correctly didnt put in that it was a one way rental. this was my fourth uhaul i had to visit this day to get a dolly rented. i was continually sent to a different location being told that they had dollies to rent. on location on mcphillips reserved a dolly for me but reserved it at regent and then sent me to Logan to pick it up. it was an extremely unpleasant rental experience.

Sebastien J. on

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Debbie S. on

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glen K. on

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The electrical wiring harness fell off in transit. I had to buy a new one and install it ... it would have been nice to have been reimbursed for that expense.

Debbie S. on

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Alan B. on

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Abram K. on

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Quicker service, don't make customer run in circles, have equipment maintained. It was my first time using Uhaul and never again, unless.............

Joel W. on

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All good at drop off.

matt S. on

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Marc C. on

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NORMAND P. on

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Robert D. on

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Steve K. on

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Muhammad Murtaza H. on

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Rob S. on

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The person helping me was very professional and helpful.

Christopher W. on

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Adrian A. on

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Cal M. on

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Better upkeep of equipment. Bad wiring on trailer.

bryan L. on

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They definitely need better lap top computers that don't freeze so customers can be in and out as quickly as possible otherwise the service was friendly and great!!

Hellen Y. on

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Luiz D. on

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Staff took about 25 min to hand me the keys. Apparently they are using an old laptop. The truck was dirty on the inside and air conditioner had only hot air. U-HAUL will definitely be my last resource next time.

Patrick Y. on

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Horrible experience. Would never go back

Johnathon M. on

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I forgot to ask where the drop box for the key was when I rented the uhaul, but he also should have told me where it was. He called the next day and asked where it was. I told him I couldn't bring it in within the 24 hrs I rented it from, so i asked where the drop box was. After i returned the key to the drop box. They called and left a message saying they were gonna charge me several hundred dollars for it. Which means they didn't even look for it or didn't need to look for it cause no one needed the uhaul but they still charged me anyway.

James B. on

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Trailer was dirty but not an issue

Rodney G. on

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The web site moved me to this location without my consent. I was very displeased with this and will no longer use the website but call stores directly.

Jared B. on

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Pearce M. on

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Richard F. on

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Make it so you can just click the terms and conditions for the pre checkin versus having to open each document and then click.

Cheryl L. on

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The u haul i had was damaged and didnt drive very well good thing i was just moving in the city 155 dollars i found very expensive but what can you do lol

Jerry H. on

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Steven S. on

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Not charge someone for a extra day when they didn’t have it for a extra day. Was charged the two day rate when I returned it then 6 days later they charge me on my credit card for another day. That’s dirty!

Ted K. on

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The trailer I rented was a 6x12 enclosed cargo trailer. The one item that was missed was I had no way of lifting it off my truck and had to get help. I own flat bed trailers and all of them have a. Lift leg that cranks up. When the trailer was full of furniture there is no way I could lift it alone and I’m not a small man . If I rent again I would go somewhere else if that wasn’t on the trailer. The crank leg could be installed for about $50.00

Thomas P. on

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The software used to set up contact is on cell phone , take lots of time to put in all information.

Kevin D. on

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Danny B. on

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Location needs proper electronics to speed up processing

Anna K. on

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Tabitha O. on

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Just for better care of your own equipment, it may be a good idea to have the dawson esso lot properly excavated with more solid gravel perhaps. It is quite messy behind the building where all the trucks and trailers are stored. Also some other broken bits of light covers etc is layingg in the mud. Best to keep it clean so a customer doesn't by chance get blamed for flat tires. The staff are great however. Very helpful and friendly.

Thomas P. on

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It take v long to get all data to fill out - working on phone, it should be less time consuming job.

parabh K. on

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Excellent staff. Very knowledgeable and helpful.

Chris B. on

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Truck was filthy and fuel tank at 1/4. This location is a carwash/ gas station...no excuse,s.

Arianne B. on

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paul D. on

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Tim P. on

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Good M. on

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YVON D. on

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Keep up the good work

John B. on

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Jason R. on

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The clerk who was on duty when I returned the truck was rude and overcharged me for the mileage, and also tried to get me to put more fuel in the truck than I used.

Andie N. on

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Rich F. on

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marlene L. on

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Matthieu W. on

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My only complaint is I asked for a 20 foot not a 26 foot. I can show older emails to confirm. Besides that good experience and friendly customer service.

Mark T. on

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No comment

Ross S. on

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Location has later hours and was able close rental fast.

Ron S. on

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Good guy.

David N. on

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willy N. on

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Not a lot of signage to where a person needs to go to drop off a rental. A larger U-[haul indicator would be helpful. Otherwise no issues.

Doris F. on

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robert L. on

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Dave J. on

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Person was very helpful.

Christopher D. on

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Thanks ! Always a pleasure to book with you. Reliable, affordable and courteous. 5 stars @ 390 Dawson Rd location.

Tomas P. on

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Ronald C. on

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Brake light right side burnt out working. Let the staff k ow it was not working on pick up. Just put a sticker on it sent us on our way. There was no replacements. So had no choice as we were moving but to use it. The trailer with not proper working brake light. When returned notified them again to make sure it was repaired .

Alexander S. on

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I didnt like that I made a reservation to have a 15ft truck for a while day at the mcphillips location and then be told to pick it up from dawson road and also being told that I could only use the truck for 7 hours. I felt that was very poor customer service on u-hauls end. The service I received from dawson road u-haul was excellent and they did a great job.

Tammy J. on

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dale G. on

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The overall experience was good. But as to the web page you have there is no mention that if you want to pay by debit card that you need to put a cash deposit of $60.00. Also open returning the trailer from the place I got it from, I was told by the person the my return option does not work here. You will have to take the trailer to another site. At no point was I ever told that I would have to take the trailer to another return site. The person at the site that I returned the trailer to had to make a phone call to another site to have the return option turned on so I could return the trailer that I used. When I spoke to a person on the phone about my online paperwork, I told this person I would like to get the trailer for first thing in the morning, after I complete said online paperwork I notice that my pickup time was for noon, when I asked for first thing in the morning, this was changed from noon to 8am. All in all my experience was good but these mentioned above things did slow me down by many hours on my start day and on the return it took a lot longer I think it should have. Dispatch location # 058157 Contract # 98154775 Dale Gillespie blacknight751@gmail.com

KyuHwan H. on

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GEORGINA E. on

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Wanted to rent a 10ft truck ...the battery was dead. They gave us the 26 ft truck to use. The transmission was not shifting.

Melanie F. on

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Although this lcation was great.....I am disasisfied the rental did not go as planned.It was rented from the Regent location and no one notified us of the pick up. Also it was not ready when we needed it.We did change to earlier PU and went to get it and it was not there.

Mohammad I. on

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sean S. on

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About as seedy as a gas stop could be, attendant did not come out to check the condition of the trailer upon my arrival, or assist in detaching it.

Carey K. on

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The Trailer was very smelly and dirty, It leaked with rain and damaged the Clothing box with no one suggesting a refund for if nothing else the box.

Eric S. on

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Stephen S. on

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Ryan P. on

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Staff weren’t very friendly. Had a much better experience at our initial pickup location.

ALBERT H. on

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Very good service

WALTER R. on

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Easy going. Not busy, busy like some of the other locations where waiting in line to be served may be 20-30 minutes. Thank you for the quick and courteous service,

Kevin W. on

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Stacey R. on

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My move went smooth,, good service too

Kelly B. on

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Bruce C. on

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RAY M. on

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Sue J. on

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It was perfect

THOMAS C. on

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Jenn D. on

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gerald P. on

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EDWARD F. on

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EDWARD F. on

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Vyacheslav S. on

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kirtney D. on

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Be more organized.

LEONARD A. on

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This was mostly unsatisfactory. I did not get the truck I reserved. I did not get the time I asked for. I did not get the location I asked for. When I called for assistance, I was told that that's the way it was. In other words, the customer's needs didn't figure into it at all.