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JOSEPHFRANKLIN L
Customer Reviews for Dawsons Ace Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned truck after hours and could not get access to internet to finalize my rental, but was able to call U-Haul representative who took my I formation and told me what to do with keys and to follow-up with this business the next day to make sure the return was concluded. I did this and am glad I did as they hadn't noticed the truck.
Vanessa YThe truck was UNFIT TO BE ON THE ROAD FRONT TIRES ON TRUCK VIBRATED SO BAD COULD NOT EVEN HAVE A DRINK IN HOLDER HARD TO HOld STERRING WHEEL IN HAND NOT A VERY PLEASANT 240 miles won’t rent from U-Haul again 95k on truck sad maintenance program
James BThe staff was very helpful, and the trailer performed very well.
Edward BThe staff at the pick up location are amazing. They treat you better then a customer; they treat you like family. They were extremely personable and professional. Izzy ROCKS!
Paul BLower your rates I just spend 168.00 dollars for a 8hr rental which is ridiculous in my mind.
WILLIAM KTell people truck gets 7 miles a gallon
Kyle TEveryone was very helpful and made sure I was able to navigate their lot. They made returning the trailor very simple. Thank you!
Marsha RSAO
ROBERT FStay the course
Robert EVery inforative staff helping with transaction. Equipment was staged nicely and ready to go. Turnin was also a pleasure. Have to say that this location was the best U-Haul location I used to date.
joel lQuieter, updated cabs.
MARY ELast time we dropped off in Berkeley Springs, at a different location, the store was closed. It was nice to connect with someone this time. The staff was friendly and welcoming, which made getting to the end of our adventure even nicer.
Ron SDifficult to find enough space to drop trailer. Had to move other trailers to make room.
brian reverything went great- no issues. Very satisfied
John ZNothing. Pickup and drop off were quick and easy.
Diana MUnsure why at 4 PM on a Saturday afternoon the facility (an Ace hardware store) was closed.
Randy MI was told it would charge a 3 day rental on tow dolly but be prorated. When I turned it in at Hickory location the following morning I was told it would not be prorated. Someone on one end or the other didn't know how the program works
Frank BI was charged twice when I did my drop off on time and use less than my allotted miles.
Keani LLet people checking prices know that there is a per mile charge on top of the rental charge, that is almost always going to make the total several times the quoted rate.
john wVery pleased with their customer service didn’t have to wait long at all. Very helpful, explained everything to me.
SCOTT SInform them that if picking up or dropping off, there may not always be app. service available.
Timothy HThe trailer size that I ordered was not available.
David SGod the moving truck and left it there to pick up later that night when I could shuttle a car but they locked gates on the parking lot and I couldn't get it out until late open the next morning. Lost a whole evening of packing because of this. Why wouldn't they see there is a rented u-haul Van in their parking lot and try to contact the person or advise when I told them I was coming back together later that night that they locked the gates at closing around 5
Barry WI really can't think of anything that could have been better. Dawson's Ace Hardware is an excellent representative/partner for U-Haul.
Timothy SGreat customer service! Very kind and helpful. Thank you!!
Jill SThe ez load ramp was well… easy, especially for loading and unloading furniture.
Ryan FEverything was awesome 👌
regina wI ordered from a much closer location and was sent here would not have done if I had known
Talia TDid pre-check in on line and was in and out within 10 minutes with the trailer hooked up.
Michael JAgain update the address in the system so customers know exactly where to go
Jeffrey LWe didn't realize that they'd be closed because they're not an actual Uhaul location. Things may have been fine if they were open, but doing it on our own was crazy. The directions on the paperwork to get the after-hours app were wrong. Why does Uhaul give out wrong information??
Nisa PSo easy and friendly there.
Mark MTires were at 40, 50, 60, 70 psi 70 miles into trip. Tpms warning light kept coming on. Traveled 240mi in 24h due to the slow service when i wanted to drive all 750mi the same day. After the light came on the 4th time after the 2nd tech checked the truck i told them i am done stopping and waiting. I will not be spending over 100 hours for a 13 hour drive. The sensor was faulty so it was as good as having no warning system when a problem actually happens. Was told by regional dispatch manager that it was deemed safe with 565 miles left on my drive so it must be safe for the remainder of the trip surely. I spent countless hours on the phone with no solutions and only lies and broken promises. You need to underpromise and overdeliver. Stop overpromising and underdelivering on every single interaction. I told the agents on the phone while being interrupted constantly that no it is not safe for your average customer to drive with a warning on for the entire trip(potentially thousands of miles in your business). The reason for this is a warning light is there to warn you of a problem so it can be addressed before becoming a bigger issue or dangerous. With a light on permanently its the same as having no warning system. When a problem does occur 500, 1000, 1500 miles down the road you wont be aware of it and it could lead to harm for the driver and others when it becomes worse.
BRYCE ABrady from Dawson Hardware did an excellent job for customer service!
Hilton K