Customer Reviews for Daybreak Market & Fuel
(U-Haul Neighborhood Dealer)

Rating:

1.0

Again, as my trip could not get any worse the original drop off location was in a horrible neighborhood and closed. All the gates were locked and I could not properly park the truck. I had to leave and call you guys to get transferred to this location. It was fine, however pitch black outside which could be a safety concern. To top it off I had to call and complain because you guys charged me extra for the miles. I also received the truck with an 8th tank of gas but apparently the lady reported it had a quarter tank. I returned it as found and was charged for the gas. Thankfully I took pictures from when I picked it up and called customer service who refunded the money. Won't be using you guys again.

Rating:

5.0

Excellent customer service! Quick and easy!

Rating:

5.0

I was sch’d to get my rental at Jerry’s out by Ft Myers Bch, they “forgot” to leave the truck out for me. I called U-Haul and was directed to another location 3 miles away. It was at a Shell gas station. I wish I got the gentleman’s name that helped me bc he was incredibly helpful, friendly and accommodating. I returned it later with no issues.

Rating:

5.0

The location was great - the UHaul process was TERRIBLE - none of our equipment we reserved was included upon pick up. The truck wasn't released by UHaul to be taken. Our location pickup was changed twice to not have everything we needed. We had to go to the Disribution center where my original pickup reservation was scheduled, to go an get equipment. The Manager there was terrible at de-escalation and was condescending from the beginning - when I called him on it he got defensive. Terrible experience overall. Daybreak was great though - he was super helpful. UHaul needs work.

Rating:

3.0

Super nice person at gas station.

Rating:

5.0

No improvement needed!

Rating:

5.0

The guys at this location were great! Made the pick up process easy and quick. Great customer service!!

Rating:

3.0

The checkout process was very delayed and lengthy.

Rating:

3.0

No one was there within their published open hours and Mo would answer their phone however we used the QR code to self checkout, which worked fine. I wish I knew I had to do that, and I would not have had to rush to make their operating hours.

Rating:

1.0

I'm being charged for 75 more miles than I used. I am not happy.

Rating:

2.0

Guy was friendly, but somehow added in insurance I never wanted. I even made the reservation online without insurance.

Rating:

1.0

I ordered an appliance dolly and a utility dolly, I received none with my order. The guy that helped me said sorry we don't have them. Even though I ordered them with the truck a week in advance, an above all this they charged me $34 dollars for them anyway, when the guy that helped me said they would NOT be a charge. Then when returning another guy (kid) was on his phone I was standing at the counter for over 4 mins before he even acknowledged me. I will never be using this service again. Horrible from start to finish. I gave 1 star because they don't go lower and wouldn't let me finish this survey without choosing one.

Rating:

3.0

Please train staff appropriately on releasing equipment. I was told we stole equipment and needed to bring it back, after already loaded. Regional manager called me the next day and it was sorted out, but it delayed the start of the trip, unsure if we would get pulled over, over this.

Rating:

1.0

The car hauler that was there was in disrepair and the ratchet straps were very rusty. The person at the location had me drive the car on to the car hauler. He did not know how to use the ratchet strap. I showed him how it worked and then he proceeded to put the straps on the wheels. We were towing 700 miles that day. 200 miles into the drive the strap came off of one of the wheels and the second strap was coming off. I stopped three different times trying to put them on right but had no success. Keep in mind this was extremely dangerous situation on the side of a highway. Also, the only thing that was keeping the car on the trailer was those straps. I finally stopped and took 20 minutes to rework the straps and figured out they were not on the wheels correctly and the ratchets just did not want to engage. Finally got it resolved. Got home and took car off the trailer and found out there were two chains one front and one back to further secure the load. Something like a car hauler should ONLY be rented through the U-Haul full service center so that someone that knows what they are doing insures the load is correctly loaded. It was a extremely challenging traffic day with lots of wrecks and very long delays with uneven road services. We were extraordinary fortune that nothing really bad happened given the car was not properly secured to the trailer with the chains.

Rating:

5.0

Need to let customers know that there are NO blankets included in the rental. My poor furniture was so beat up. I would have bought some type of protection for my furniture had i known.

Rating:

4.0

The trailer was clean.. but we had an issue with the surge brakes…and it rained the night we got home and didn’t have a chance to empty it all the way.. front drivers corner in the roof had a leak and got some of our boxes wet that were up front..

Rating:

5.0

Fast and easy to pick up, very good deals

Rating:

5.0

The guy was very helpful and amazing help me out with getting the right truck and deal