Customer Reviews for Days Inn
(U-Haul Neighborhood Dealer)

Rating:

1.0

Absolutely horrible night mare!!! Pickup and dropped of location was changed last moment!!! Horrible customer service from Tijay, he was swearing at me, hung up the phone on my face!!! Catherine from Burlington office was discriminating me, was extensively rude, disrespectful and hung up the phone on my face multiple times!!! Tijay from Burlington office discriminated me, used abusive language threaten me to cancel my truck, it was a horrible nightmare!!! Brantford location frauded me, charged me $16 for insurance when I had my own insurance. Told me I don't have to take insurance since I have my own insurance, never gave me a copy of the contract as he told me system was down and no printer. Later I found out I was charged for insurance $16, it is a scam. I was told the truck had half tank full of gas, but in reality it was 3/8 of the tank, they scam me and lied to me!!! I only used less than 1/8 of the tank and tank has 100 liter capacity. I had to put only 20 liter of gas, however the fuel meter was defective and I pumped 50 liter and the fuel meter did not even more hairline. It is a scam and fraudulent!!! I called roadside assistant they confirmed the truck's fuel meter was defective, and they promised me they will refund me 30 liter of gas back as the truck was defective!!! Manager Lucy from Burlington office was swearing at me, threatened me, abused me and did not help at all. Last moment my dropped off location was changed and I was forced to drive extra miles to drop my truck off!!! I was charged $50 for gas where I pumped 50 liter gas where i only required 20-25 liter max, they scam and frauded me, i have receipt to prove that i have put in enough gas!!! Manager Lucy kept on threatening me, swearing at me, I have begged to talk to John Fisher for justice, Lucy denied my access to Mr. Fisher, closed my file and abusing and harassing me!!! IT WAS A NIGHT MARE HORRIBLE EXPERINCE!!! I was scamed and frauded on multiple occasion!!! It's a violation of contractual agreement, UHAUL breeched the contract, denied to provide me service as per contractual agreement, did not compensate me for their schedule change or their negligence!!! I will report UHAUL to better business bureau, I will contact all authorities immediately to take action against UHAUL for their horrible service!!! CANADIAN CITIZENS beware NEVER RENT UHAUL, they will ROB and SCAM YOU!!! IT'S A SHAME ORGANIZTION LIKE UHAUL IS FRADUING PUBLIC AND UHAUL IS NOT TAKING ANY RESPONSIBILITY!!! GOVERNMENT SHOULD SHUT DOWN CORRUPTED ORGANIZTION LIKE UHAUL AND FINE THEM FOR FRAUDING and MISREPRESENTING CUSTOMERS!!! ITS A SHAME AND TRAGEDY I WILL NEVER FORGET!!! EVEERY ONE SHOULD BAN UHAUL AND I WILL BE TAKING LEGAL ACTION AGAINST UHAUL TO PROTECT MY BEST INTEREST!!! WORST ORGANIZATION IN THIS PLANET AND EVERYONE SHOULD BAN UHAUL!!! THEY ARE DISCUSTING!!!

Rating:

3.0

Also, at dropoff location same thing happened with camera not opening to take photos of truck. The gentleman at the Days Inn where the sea hall drop off was located was trying to be helpful because he said this happens a lot with phones and cameras are turned off due to privacy and location settings. But he too, could not figure out what the settings were and where they were on my phone It was a mobile location. It wasted 30-40 mis of our time. Also, if someone had no data they would be stuck not beong able to return the truck.

Rating:

1.0

The customer service is poor

Rating:

2.0

I fuel up the tank when i returned. But they still charged me for fuel.

Rating:

1.0

Random extra charges

Rating:

3.0

Better check of truck. Passenger side mirror was problematic. Breaks needed a check.

Rating:

1.0

Waited like a hour or two just to get a U-Haul???

Rating:

5.0

Overall good

Rating:

5.0

Booked it in Midland 4 weeks prior. Every thing went well without a hitch. Management at both locations were helpful and friendly. Thank you staff in Midland , twice, and Brampton once. No improvement necesary

Rating:

1.0

I was given the wrong weighted truck, and missed an appointment because of it, costing me $50. As far as I'm concerned Uhaul owes me $50 as a reimbursement for not providing the correct equipment that I had reserved and stated multiple times to emphasize.

Rating:

5.0

Customers service is excellent polite and very helpful

Rating:

2.0

Truck was not clean, a mirror was broken inside and was not clean at pickup including cardboard pieces. Also when i went to use it. The brakes were not appropriate to use and no washer-fluid to clean front mirror. Also the rear door was not properly working and was stuck and didn’t came down during the move. So i was to unload the whole stuff and return back without move and my money goes into vain.

Rating:

1.0

it took over 45 minutes to check in. self check in didn’t work and the representative didn’t do anything to me me get out of there any earlier.

Rating:

4.0

The box truck had some steering issues and it had some braking issues but nothing very concerning besides that the location was good and everything else was amazing

Rating:

1.0

The staff at the location was rude when I called to confirm pick up and not helpful when I arrived. There was no communication about the process of having to do everything online yourself. When I asked for help I was given a phone number to call instead and told they cannot help me. There was no communication about the payment method being only credit card. At other locations there is options for debit as well(which I always use). If I didn’t have a credit card I would have not been able to pick up the truck. The truck was provided to me very dirty and with a very foul odour. I had to buy an air freshener to place in the cabin just to able to drive it during my rental. I also lined the cabin with newspaper so that my belongings would not touch the floor. I was told there were no other trucks that could be used so I could take the truck or cancel my reservation. After using uHaul for several years, I was very disappointed with this experience and hope to NEVER use this location in Brampton again. Truly disappointed!!!

Rating:

2.0

I booked a truck and 4 moving dolies. I had to wait in the hotel lobby until someone came to the front to process my order. Only 1 dolly was available and they had to go find it somewhere in the building, I had to go to two different uhaul location to get the additional 3 dollies. The first didn't have any available. Also, the gas gauge reading was inaccurate in my paperwork, I had to come back into the hotel lobby to have it adjusted.

Rating:

1.0

The person working there was very rude and unprofessional. They also lied to me. The vehicle was left on empty. She told me if I filled it with more gas the I started with I would be refunded the difference. She scammed me so I would fill it with gas. I will never use this service again

Rating:

1.0

I had truck booked at 230 got the truck at 445pm waited so long cause someone was late. Man that worked there was no help and was rude. Got truck was blankets laying on ground and bird seed all over them. Thankfully I only needed truck to move some boxes.

Rating:

2.0

Atleast give a average clean van. The van given to me was super dirty

Rating:

1.0

The lady was very rude and unfriendly. Poor customer service

Rating:

3.0

A bit bit slow to come to customer service desk but friendly when they appeared

Rating:

1.0

Had originally booked 15' truck. However they changed to 26' truck. The lady at counter was very rude and not cooperating. Finally we got 10' Truck, the condition of which was deteriorated.

Rating:

1.0

Ladies on call were so rude, unprofessional. They definitely need new staff with etiquettes. I don’t know names, otherwise i have MENTIONED here.

Rating:

1.0

It is very expensive, and I was charged $125 in addition to a reservation fee of $49. Their pricing is unfair, and they need to provide better explanations of their processes. I would never recommend this to anyone.

Rating:

1.0

Back of the truck was dirty with news paper and dirty blankets. I didn’t want blankets. I felt like I was doing everything for the uhaul employee. Gas level was not where it was supposed to be. Bad experience

Rating:

3.0

Charged me extra price for gas even I filled up to same level

Rating:

3.0

Charging to much money

Rating:

1.0

You created self check in and check out app system because you don't want to pay your own people to check those trucks . You want me - your customer to do it . Your app is a nightmare and so is the experience with your organization.

Rating:

1.0

I have been using Uhaul since I haven been in canada and I only use uhaul trucks for rentals but now it's is very expensive I will not use uhaul anymore I drove only 50 km I had to pay $186 and fuel is on top of it.i will go for other options after now.

Rating:

1.0

Poor customer service, no proper instruction to find the truck. Parking lot was not clean and it was icy. I ended falling and I went back in to tell them that I fell and I need help to find the truck, she then told me that the number is on the top front of the truck, no concern for the injuries i sustained on their property. I have never experienced this before. Same poor service when I returned the truck, the staff acts like your bothering them if you ask a question. Train your staff to actually provide customer service.

Rating:

1.0

Improve your customer service and choose dealers wisely and give them proper training about how to guide your customers. Because they clearly lack it specifically the one at this location.

Rating:

1.0

They are fraud . They charge me $88 for fuel . Worst experience

Rating:

3.0

This truck is very worn-out and doesn't go faster than 40km/hr so it slowed us down a lot.

Rating:

1.0

Dont deduct the extra money. Van was not clean at all, so keep them clean next time.

Rating:

4.0

The truck was rattling! I was very concerned that it was going to breakdown on the road. Didn't feel safe at all. Shocks are desperately needed on the truck as well. The truck was clean but maintenance is needed.

Rating:

5.0

Easier after hours service

Rating:

5.0

Good

Rating:

5.0

everything is well maintained anything do not to improve and i personal experience is very excellent i recommend to all my friends

Rating:

1.0

Service is very poor and landhi

Rating:

3.0

Location does not have proper signage to quickly identify where the location is

Rating:

4.0

We would need an assistance to help us when checking out the vehicle and checking in back.

Rating:

2.0

I got delayed because the first 2 vehicles, given to me,had a check engine warning. They could have first inspected the vehicles and made sure they are in working order before giving it to the customer. The vehicle had the lock missing to secure the rear door and I was not given a replacement lock by the people working there. I had to buy a new lock just for this, so that the doors don't open suddenly on the highway. the cabin smelled like cigarettes. The brakes on the vehicle were not working properly. The website/app for checking in and out needs to be improved, had to repeat processes quite a few times before it worked. Paying 500 dollars I would expect better service and equipment.

Rating:

1.0

I booked and ordered the cart to move my furniture in my rental but they didn’t provide and didn’t even informed me earlier if they didn’t have and simply said we don’t have it which made it very hard to manage at the point

Rating:

5.0

Outside driver side Mirror kerps moving while driving. Get tightenef

Rating:

3.0

The truck I rented needs to be services. The transmission was finicky and the shocks were worn. The license plate was partially damaged so not all characters were clear. Outside of that the experience was good.

Rating:

2.0

Worst network. System always down. Difficult to rent and to return

Rating:

1.0

I had the U-Haul for exactly 2hrs and drove it 30km total. I was charged $157 even though my estimated charge was only suppose to be $112. As per my inspection, the gas was incorrectly noted, I corrected it prior to taking the vehicle and took a photo, they charged me for not putting back the gas that was recorded incorrectly to begin with even though I said it was recorded incorrectly. Scammer’s!

Rating:

3.0

You can make the check-in and check-out totally remote or totally in-person. This is ridiculous that i went to front desk and then representative will tell me do everything online and they can not do anything at all.

Rating:

3.0

worked well. truck should have the transmission checked

Rating:

5.0

All went well with this rental. I will definitely refer to friends and family.

Rating:

4.0

Very helpful, thank you Ladies.

Rating:

4.0

Clear instructions

Rating:

5.0

Ask your mechanic to check the vehicles properly. Weather conditions of North American specially Canada is unpredictable . Rain water was coming from the window. Breaks was not up to the mark. Floor was filthy. Ramp was not ready to come out. Back shutter was hard to push up and push down. UHaul need to keep an eye on maintenance department. Customers pay you hefty amount. Market is very competitive. Over all your brand is very big. Thanks

Rating:

1.0

Bad experience ever from both parties Customer support who book it in first place and pickup store at 260 queen st east Brampton

Rating:

5.0

Customer service here always is excellent Thanks

Rating:

1.0

I wast pre authorized for 63$ but after the return i was not reimbursed anything. I only drove the truck for like 10 km