Customer did not leave a comment.
Sahil P.
Customer Reviews for Days Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no customer service, Zero
MOHSEN A.Service is not good
JanardhanReddy P.The mobile pick up and drop off is quite tedious and lengthy and difficult to those that aren't tech savvy. The attendant refused to help us saying that once we arranged mobile pick up they can't do anything to help us with the pick up process. Our location wasn't working on one phone so we couldn't confirm we were at the location. It was crazy and stressful..
Kenton S.Just wish it was easier to upload pictures from phone undated of having to take pictures while completing the drop off
Ashim D.Time management is very very poor.If you have pickup time is 7:30 pm that doesn't mean it will be 8:15pm. please respect time value of others people. Because of your bullshit I faced so many problems
GURPREET S.Have available options during pickup.
Gabriel B.Excellent service
Ramesh D.Customer service is rude, paid for a dolly wasn't on there got charged anyways. You need to get rid of the girl at the front desk at the days Inn for Uhaul, awful. Will never use again
Shea T.Trucks were very dirty specially their sitting area. Tried to change the truck. But second truck was also in the same condition. U haul should take responsibility to get the car cleaned before renting out to new customer. Other than this, truck AC was not working. It was too tough to drive truck in hot summer day without AC.
Vishav D.Customer service at the days in was incredible. They were very helpful but I would not recommend anyone to Uhaul. Uhaul on the phone customer service is the worst. So much time wasted trying to get to the right person, staff don't know jack of what's going on. Would not use uhaul again. I felt I was also overcharged for the tiniest truck they have that could not hold all my stuff especially moving over 3 hours away. Now I'm stuck with trying to get the rest of the things there by Friday. Here trying to figure things out. Over $560 for their smallest truck and with no one to resolve it at pick to make changes for a bigger truck after seeing the truck that was reserved for me. I'm pissed. I spent about 45 minutes at Days Inn in Brampton Ontario Canada, on the phone trying to get a bigger truck with no one to help and got stuck with a dinky truck. I had no clue what the sizes were. I explained what I had to move and the distance, and that was what I was given, wasn't my choice. Why not given a bigger truck to be on the same side since I said I was going 3.5 hours away. Don't care about location because I have no problem with that. Why not ask about my overall experience. Shitty if you ask me. Worst customer I had to deal with on the phone. I would have rather paid more more for better service elsewhere, could have done without the huge hassle now trying to figure out how to get the rest of the items 3 hours away that does not fit in my car. Like a chair and a big TV, along with more boxes than my car can hold. Stressful to say the least. I was finally refunded $50 but is not enough for the hassle and the additional cost to get the rest of the items there plus the gas to go back and forth. Over $560 plus gas plus paying 2 men and food for them as well for the 2 days and still spending. Not satisfied with the $50 discount. Would never recommend Uhaul.
Pauline M.You must improve
Thavanesan R.Trucks Air conditioning was not working during record heatwave. Ordered on line 24 moving blankets but told when we arrived that they did not carry them. Why then was I allowed to order them??? Had to go to another UHaul location after picking up the truck to get blankets. I tried calling several times over 2 days prior to pick up date to confirm rental. No one answers phone at Days Inn location (905-459-4555) Call goes to VM but cannot leave message. Had to Call UHaul's main number to get customer service.
Charles M.On line check in is a real time-saver. Staff member was prompt, courteous, polite and efficient. Wish she worked at every company I deal with. Whole experience could not have been any more smooth. Thanks.
Michael T.She was working for daysinn/ uhaul .we have to wait in line so long because guest were important than uhaul renters. The van renter before people didn't clean,so I mentioned to her she said take picture and show to me.but she was busy I dont have a choice took the vehicle.
Indra S.Notify the customer that they have to return the vehicle online before they return the vehicle.
Deborah L.The receptionist was very polite and sweet I wish I asked for her name. She helped me with my pickup and was very understanding and patient as it was my first time using uhaul.
Kenecia G.Worst rental experience of my life. Had to go to 3 locations before finally getting a truck, even though I had a “guaranteed reservationâ€. Whats the reservation for?!? Added an additional 40km to my drive. Plus, the movers I hired through the u-haul website didn't show up!!! They said they had no idea about the booking!! One kid showed up at 430pm and said he answers a kijjiji add - which I never posted - for moving labour. One of these guys subbed out the work and kept half the money for himself!!! NEVER USE THEM AGAIN!
Matteo T.Cost too high I have paid $106 for 2 hrs & 18 km only
Hardeep singh R.Receptionist need to learn some skills.
BHUPINDER G.Truck was not well maintained, air pressure in the tires was low, causing additional fuel consumption, back door was open upon pick-up and cargo area littered with dirt, leaves, and insects. Staff was unhelpful and uncooperative, including threatening to cancel my reservation after getting frustrated with their lack of help. Upon returning the vehicle staff was again unhelpful in returns, and just continuously said "do it online" while I was asking for help in how to do so. Overall, a ZERO out of 5 stars for equipment and experience at the location. Do NOT recommend.
Randy C.Paid for dolly I never got
Maria C.The only negative was that I found out when I was at uhaul the location didn't have Dollies or blankets.
Donato T.There was a damage to the driver side door. Making a bang when opening or closing the door. Had to take it since no other options were available.
Siddiqi Danish S.Truck AC did not work. On return the clerk would not complete the return and insisted it had to be done online by me. My understanding was the the online return was only required if the office was closed and the truck was being returned after-hours.
Kuldip S.No comments
Randall N.Hard to book.. I was use cargo van. It's consumed too much gas. I just drive 107 kms & I was fill 36 litre gas in this. It's just run 3 km in 1 litre gas. & I also didn't add coverage they charge 45 $ for coverage, I returned cargo van in 2 days they charge me for 3 days.
Satnam S.Unreasonable hidden charges. Regret booking a U-Haul
Sagar B.The representative wass very polit and courteous abd helpful
Gilbert D.They charged me double because i was late to drop truck ... but i also waited 1 hour my pickup time was 12:30 and got truck at 1:37 pm
ARSHPREET S.I was over charged and I filled out the complaints section. No one considered what I had to say nor did anyone contact me.
Andrea S.No one explained that I need to verify the gas gauge . there was a discrepancy and I paid an extra gas charge unfairly. Very poor communication....you are basically on your own. If you don't know the system , good luck you are screwed
Greg R.The customer service at 260 Queen west (Days Inn) in Brampton is beyond poor the lady on the night staff was very rude and then got another rude lady in the morning. Had to call manger from home to deal wit my situation
Khalil A.The online booking did not work and had to do it all over again at the customer desk. The equipment I oaid for was not available at that branch which made the move 10 times more difficult which then meant we took longer which meant they charged me extra for being overtime. It's unfair !!! I will never recommend uhaul to anyone
LoisMorgen F.Make sure the equipment is theore ad to wait more than 1 hour .Apparently should be guaranteed. Too much pressure on the person at the reception. Was really difficult for her dealing with hotel guests and uhaul customers who were all un happy with the u haul service.
Zoltan J.I will never book Uhaul again. Made pick up reservations at 7:30pm and got my key at 8:15pm. When i asked for key at the desk, she said no van is available even though i had my reservation. Worst customer care as well, they put my call on hold for 35 minutes and no help at all, highly frustrating experience overall.
NIKUNJKUMAR B.The hold amount was taken from my card instead of the actual amount. Now they are sending me a refund. Also, my receipt came 6 days after the transaction was completed
Adekemi A.Truck not clean, didn't consent to charges of fuel while checking out. Website said someone from U haul will call before charges appear on credit card but didn't really received a call and credit card got charger for $108. $19.95/day is joke and definitely won't recommend this to anyone and won't use this service personally
Sandeep B.Why are you charging credit card fees and not putting options to rate uhaul services. I mean there are companies like Home Depot and rental car companies never charge for credit card fees and here I have charged for Cc fees. Shame on you guys.
Chintankumar S.What can be done to improve is that the representative or someone should look in the cargo area before renting the truck out. The first truck that was given to me as a rental, the previous person to use that truck has left garbage in the back. The employee immediately switched trucks for me but I feel that if they were to physically check it and not rely on photos that this would not of happened
Henry D.I think there was some issue with your web site but it was showing different location for pickup on in my reservation page and reservation details page. Which location i should go that was big question for me. When i booked truck I chose different location got pickup from another. I booked dolly but didn't got. Both things wasted lot of time. Worst experience.
Avinash S.More staff presence to supervise drop off
OLUFEMI A.Too much is expected of the customer when returning vehicle. Photos, uploading, mileage picture etc. Took too much of my time and my phone was giving problems and there were no other options to return vehicle. You need a staff person on-site. The hotel folks are hotel folks. Get focused on your business. I will rent with Uhaul again but not from your branch.
Andrew W.Please maintain cleanliness
Dhaval T.Location and person behind the desk were no doubt excellent and very helpful but the online/telephone reservation process was extremely disappointing. I had to make this reservation three time that has caused undue stress and a huge wastage of my valuable time. I don't know how long it will take me to correct the overcharging now (because I am charged incorrectly 🤦🏻â€â™€ï¸) I will never use UHaul in future neither will I ever recommend it to anyone I know.
Sabahat U.I just want my reciept can you help me with that and have you got your payment?
Jaspal S.The fuel tank was not as much it was told
Nikhil N.Uhaul charge toomuch either home depot charge reliability
Sohail B.I booked u haul for 5 hours and They charged me $243 for this. Last time I booked with same timing for 5 hours I paid $85 including everything. I am calling them since evening nobody is picking my call and they are not answering my call.
Bhagwant S.Good service
Dony N.Price too much
Jatinder S.First of all. We reached there to hand over at sharp 1:30 pm as assigned. But your cramp only procedure took over 10 min to complete for us as we were new and you people charged me for those 10 minutes. How pitty. Definitely would prefer other rental truck services next time.
Abhay T.The location and service was good, but the online ordering service was misleading. I had originally ordered the truck so that it can be dropped off to another location and also other moving equipments such as pads and dolly. I was called to be notified that I cannot drop the truck off to a location close to where I am moving to, the moving date was getting close so I chose to keep the reservation so I can complete the move, but it was inconvenient. Also when I picked up the truck, the dolly and pads are not there, and the service rep at location tells me that their location does not provide those equipments. If they are not available at that location, the site should not have allowed me to pick it and pay for it. I did payment in advanced because I thought it would be the least hassle. But I was charged for gas (I made sure to top up) and the equipments that I paid that was not available. Either case, I would do more research for other moving truck companies next time, I feel that I had to worry and do a lot of extra work when I initially thought it would be a seamless online and streamlined experience.
Kiu Sing C.Van had very dirty windows, I had to pull into a gas station to clean the windows and back up camera because they blocked visibility. This location only offered self check in and check out - my preferred check in preferance is at the counter and this option wasn'tavailable.
Andrew R.Customer service was very helpful with the remote check-in and return.
Neil Y.The agents were polite and helpful. The only issue was the condition of the inside of the cargo space - we had to spend about 20 min. cleaning it before we put our own furniture into it. Otherwise all was good. R. Knight
Rodger K.The truck was left dirty by the previous renters and when I tried to bring that to the attention I was being charged $25. It's a shame how this whole thing is processed I have pics from 11:20 am from Yesterday showing that how filthy dirty it was. The staff at the front desk was not ata ok helpful specially the one who I returned the truck to
Gurpreet N.The woman at the front desk was very helpful and very pleasant to deal with. Thanks
Dennis C.the light wasnot working of the uhaul which was given to us
Khantil S.What's the point of “counter pick up†if one is supposed to do everything on one's phone prior to one getting a vehicle even when a customer is AT the location for a pick up. ? Any one who has and owns a Smart phone does not automatically imply that every renter is tech savvy. NOT EVERY RENTER CAN BE EXPECTED TO MEET YOUR STIPULATED and pre-Set smart phone renting process norms. Renting a U hall truck (only using a smart phone ) is Not a very customer friendly experience ! However on site hotel rep / u Haul staff Mr Gautam did help. Which is appreciated
Harminder S.Had to pay taxes after arriving even though I had paid online already. They also didn't have any of the follies or furniture pads available.
Iwan B.