It was his first time putting through for a rental and I deeply appreciate his patience as well as mine the vehicle was clean well maintainedROBERT O.
Customer Reviews for DB Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had four different tow companies come assist me with the truck. The gate was busted. The location has not called me to issue a refund. Overall horrendous and terrible experienceJOHN P.
Broken panel back door. Cargo interior wasn't swept. Passenger cabin wasn't cleaned well. No working AC.Alexander V.
Customer did not leave a comment.Robert C.
DÃ©liver whar's ordered. I nÃ©eded to move Furniture and I ordered blankets for 10 bucks extra. No blankets Ã©ven though I had placed my order four days earlier!ALOIS S.
Customer did not leave a comment.RYAN M.
Customer did not leave a comment.Ashley A.
Customer did not leave a comment.HEATHER T.
There were 3-4 locations closer to my home than this one. Bring the vehicle where I need it. Make it clear I needed to fill out the form re state of the truck before leaving. Clean out the vehicle. Maintain the vehicle (right blinker didn't work, side door stuck, inside door handle broke offB KARINA L.
Customer did not leave a comment.ARNOLD C.
Everything was as expected the one that I found concerning was that the dashboard was saying low oil and oil service needed but I'm sure they keep up on that too other than that everything was perfectDAVID D.
Customer did not leave a comment.Pritesh J.
Friendly staffKevin R.
The place and neighborhood are sketchy and filthy. There was no room to park it so my son in law and I lifted it and moved it into place by hand with no assistance from anyone! They should be ashamed of themselves!!!Holly A.
I thought my bill would be 29.99 plus the mileage and I did go a little distance but I don't know how my bill ended up constant me $157. I had problems with app and I ordered some furniture covers but didn't get them. The guy a DB mart was good but my bill wasn't, please adviseLuis G.
Great serviceGLENN R.
Customer did not leave a comment.joe V.
Good servicesMARY H.
Customer did not leave a comment.HECTOR C.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.JENNIFER T.
You shall have a mailbox ðŸ“« that is digital so that customer can get the key even after 11pm when the store closes. Website says store closes at 11:30pm but they close at 11pm but otherwise excellent service.Vivian M.
Customer did not leave a comment.DOUGLAS B.
Customer did not leave a comment.Stacey C.
Excellent equipment and excellent serviceLAUREN MERI F.
Customer did not leave a comment.RENEE D.
Customer did not leave a comment.Kamilah H.
A great place to rent the U-Haul truck. The gentleman behind the counter was polite and easy to get along with, he did what was needed to do, I signed and I was in my way..Gabriel D.
There are problems with this truck. I gave a list of 10 things I found wrong and non functional to the employee at brown Rd, SC. This was the most uncomfortable, awful, painful rental I've ever had !!!! This was a 2019 truck with no power windows, no tilt steering, cruise control, e.t.c. I couldn't see instrument panel, extremely tight cab, I'm only 5'2" and didn't have enough room in front seat, side mirrors wouldn't move at all for me, back storage door was extremely hard for me to open, squeaked and had to oil it, green gauge wacko, would tac out when driving same speed on flat road, window cranks were nearly impossible to get windows up and down, especially passenger window, I have never had such a horrible experience with a rental till now !!!!! Why does a 2019 have limitations of a 1970's vehicle, this is crazy. Especially driving it 1000 miles, I'm 100% handicapped, ill and 70 pounds and you give me this vehicle to go long distance ??? Not right !!!!!! JA PETITJudyAnn P.
Clean cabin a bit better. Remove empty water bottles. Rep was very helpful and made rental easy. No surprises with final bill.RICHARD A.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.BRAULI M.
Bring a pickup.LUIS ROBERTO T.
Everything went smoothly, wouldn't change anythingStephanie A.
Drop off went smoothly! Promptly sent adjustment fee.SUE V.
Customer did not leave a comment.Ariana C.
Customer did not leave a comment.MUHAMMAD A.
Not rob people my bill was supposed to be 65 so why did you guys take out more money after I left like wtf 2 transactions taken out my bank fuckjn scamJESSE F.
Great experience and personnelCeleste N.
Great location, Clean and neat store, the guys know how to process the rental quickly and correctly.MOHAMMAD A.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.RICHARD R.
I was pleased to rent from this location, good service, the equipment very clean and the guys answered my questions and helped me attaching the trailer. Wonderful!!!MUHAMMAD A.
We had reserved a different dolly and truck size at a different pick up location, but we had to go here instead due to limited truck availability. This location did not have the type of dolly we reserved. The truck was well maintained but not clean--there was dried liquid in the cup holders and a dried out french fry on the floor.Miriam H.
Customer did not leave a comment.Jenni B.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Amy H.
I was advised at this location they did not take back cargo vans. The person at the desk called U-Haul directly and they did take it. My email told me to take it to this location. The person at the desk (Convenience Store) was not wearing a mask and there was no Plexiglas installed.Mark M.
The guy working was very friendly and helpful. But it took about 40 minutes for me to get the truck. There was a pad lock on the back of the truck which had the key in it and he couldn't unlock it. I put gas in the truck to the level that I received it at but was still charged for gas. Very disappointed as I definitely left the gas tank at the same level. Not sure if I'll ever use U-Haul again!!!!!!John M.
This is a tobacco shop and the clerk was by himself. After turning the truck in, we had to wait on him to check a number of customers out before he could stop outside to check the truck. He marked it 1/16 of a tank too low on gas and charged us for 4 gallons of gas. He did not mention this to us; I only found out about it from the receiptb that was emailed.Mark R.
Customer did not leave a comment.jeff L.
Used condoms were scattered all over the back of the vehicle. It was disgusting. I had to clean up the mess. When I told the man after dropping it off, he brushed it off saying that's uhaul problem. He didn't seem to care at all. When I told him, he said no deals whatsoever. I wasn't looking for a deal. Just let him know about it. I will never rent a uhaul from there ever again. I feel he has a prostitute ring going on in his uhaul trucks.Damian A.