Customer Reviews for Decoffe Automotive
(U-Haul Neighborhood Dealer)

143 reviews

3 County Rd   Mattapoisett, MA 02739
(Rt 6 E Of Main St)

(508) 758-3844

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 758-3844

3 County Rd
Mattapoisett, MA 02739
(Rt 6 E Of Main St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

kathy M. 
Rating:
1.0

Be very clear on prices because I was not aware of all extra charges and you pulled money out of my account when I didn't expect it and I had no money for food because I was not warned of this extra expense befor me charging me Thank you

Tahnisha P. 
Rating:
2.0

Trucks are in a muddy field with no outdoor lighting. It was not easy on return during the night

Ernest I. 
Rating:
3.0

Location was closed both Saturday and Sunday. No one available to discuss drop off time. Limited info posted at the facility. No company signage. Do not feel I should have to pay for an extra day when the location was closed and there were no personnel to discuss drop off and no one answering the phone.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

george A. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

brian L. 
Rating:
3.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
5.0

First time meeting and doing business with Mr. Decoffe. Great experience will rent again. A++

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Suzanne T. 
Rating:
5.0

The owner went out of his way to accommodate me and hooked everything up and waited till when I could arrive. He was very patient and answered all my questions. It was a pleasure working with him.

ed T. 
Rating:
2.0

The vehicle should be clean and it should be fueled up so the new client would know exactly how much to put in the tank when returning the vehicle. There was a broken tie up strapping on the drivers side in the cargo area witch meant i couldn't tie anything to it to secure it. Finally I was concerned as I was asked to download my driving license twice.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

I had to stand in a puddle to attach the trailer to my hitch. Would have been great if the trailer was parked 5' left or right of the puddle.

Brad K. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

He is the one that called us to inform of the extra charges for dropping it off in mattapoisett

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Liz M. 
Rating:
5.0

Customer did not leave a comment.

Fred A. 
Rating:
5.0

The rental agent was super friendly and very helpful. Best truck rental experience I have had in over 30 years of renting trucks

Clement D. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
3.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Jeanne F. 
Rating:
1.0

Customer did not leave a comment.

Aimee D. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
1.0

I signed up for a one way trip to Allston. Drop off near my location wasn't done at the time of rental (and it should have been). I was told to call an 800 number once I was ready to return it. When finished I went to the nearest u-haul location which was 1/2 a mile away. Couldn't be more perfect but they were full and could not take the truck. I had to drive 17 miles out of my way to return the truck. This turned a great experience into a very unacceptable one. Why couldn't the drop off be set up when I reserved the truck the week before OR when I picked it up? THE REASON BEING. He didn't CARE This location needs to be retrained on the correct protocol and procedures when renting out trucks

Gary R. 
Rating:
5.0

I couldnt ask for anything more. Would highly recommend

BILL T. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

C W B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MaryAnn H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Devin F. 
Rating:
4.0

Customer did not leave a comment.

kyle S. 
Rating:
3.0

Customer did not leave a comment.

Heidi D. 
Rating:
4.0

Customer did not leave a comment.

Thomas E. 
Rating:
1.0

Customer did not leave a comment.

Abigail G. 
Rating:
4.0

Customer did not leave a comment.

holly F. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Nothing. Everything easy, efficient and straightforward as apple pie

Michael P. 
Rating:
5.0

Super Friendly!

Tracy R. 
Rating:
3.0

Make sure all of your equipment numbers are correct.

Louis D. 
Rating:
3.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

DeCoffe Auto always goes the extra mile for me!!! Excellent representative of Uhaul

Fred A. 
Rating:
4.0

No issues with the location, but I booked online, and my truck was not there when I arrived. I had to take a smaller truck which was not ideal, and needed to start the rental process from the beginning. Location, and service from the location was great, but online experience was terrible.

Mark M. 
Rating:
4.0

They were quick to serve me and were helpful.

Benjamin M. 
Rating:
1.0

The drop off location was terrible. Junk and non-running vehicles cluttered the yard. I backed through mud and over pot holes to drop the trailer. No attendent was on premise...I arrived around noon so he might have been at lunch. I called the listed number and was advised the attendent would return in 15 minutes. I stopped later to pick up my receipt.

David M. 
Rating:
2.0

Customer did not leave a comment.

Richard F. 
Rating:
4.0

Customer did not leave a comment.

Fred A. 
Rating:
3.0

Truck smelled like ashtray. Gentleman was helpful and accommodating.

HOOMAN A. 
Rating:
5.0

much improved from a few years ago.

MICHAEL W. 
Rating:
3.0

Nice friendly service. Truck like new and very clean. Only issues as the furniture covers I had ordered were not available. However, service mgr did his best to locate a few for me and threw them in the truck. Overall super nice guy and good experience.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Judith H. 
Rating:
3.0

The drop off location was fine. We've dropped off UHauls here on a number of occasions.

Michael R. 
Rating:
5.0

This place and person is the best

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

FRED A. 
Rating:
5.0

Great place.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Fred A. 
Rating:
5.0

Customer did not leave a comment.

FRED A. 
Rating:
5.0

Friendly and helpful property owner made for a very good rental experience. Plan on doing business with him in the future.

Wallace M. 
Rating:
5.0

Customer did not leave a comment.

Owen D. 
Rating:
3.0

Computer was not working. Took a long time to straighten out. No fault of DeCoffe I was charged for insurance but was never asked. My credit card covered insurance and I seek a reimbursement for this $14. I wonder how difficult it will be to negotiate this.

Alan M. 
Rating:
3.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

He was extremely helpful

STEPHANIE L. 
Rating:
4.0

Customer did not leave a comment.

BRYAN C. 
Rating:
3.0

The lot was full of cars and trucks.

CATHYLYN H. 
Rating:
5.0

Customer did not leave a comment.

ed T. 
Rating:
5.0

Customer did not leave a comment.

Ward M. 
Rating:
5.0

Very friendly and helpful.

Ward M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
3.0

Customer did not leave a comment.

Robert I. 
Rating:
4.0

N/A my movers dropped off the truck after hours.

Heather W. 
Rating:
3.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Great service!

Emma-Lee L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

Very friendly experience. Easy pickup

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Mike D. 
Rating:
3.0

Customer did not leave a comment.

Cornelia B T. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
3.0

Customer did not leave a comment.

Hudson M. 
Rating:
3.0

Customer did not leave a comment.

Gerald O. 
Rating:
5.0

Great service and convenient location.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
3.0

Customer did not leave a comment.

VERNON T. 
Rating:
3.0

BE CLEAR ABOUT EXPECTATIONS AND BE MORE ORGANIZED WITH EQUIPMENT.

NATHAN O. 
Rating:
3.0

The manager at this location was good. However, the fact that we had originally contracted a pickup at the location near our home and had to travel 50 miles to this location at the last minute (day before we were told) was ridiculous. We booked this truck well in advance and to get a call the day before we needed it to say nothing was available at our preferred location but that we would have to travel 50 miles to get the truck was crazy..... the man at this location had nothing to do with all that and was courteous to us. When we called customer service the operator was rude and told us the online reservation in our preferred location was just that "preferred"...she said that location was never guaranteed even when you have a confirmation email.... kinda bad business don't you think? You take the reservation, you confirm the reservation but then you don't have the equipment... not good! Next time we will look at other companies first....

Eileen F. 
Rating:
3.0

Being open seven days would be helpful but I understand that smaller locations like this cannot be staffed on the weekends.

robert G. 
Rating:
2.0

One of the brake lights didn't work and they didn't have the parts to repair it at the pickup location. I took it to another location and I had to do the repair myself. I lost an hour of travel time because The customer service agent was there by himself and had no knowledge of tools or repairing things at all. when we arrived at our destination and I unpacked the trailer everything was wet because we drove through rain and the trailer was not weathertight.

Donald W. 
Rating:
5.0

perfect fit for my needs

kevin H. 
Rating:
3.0

It's basically a local garage but still very convenient for the area.

ROBERT I. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
No reviews have been submitted for this location.

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