Excellent service
allen r
Customer Reviews for Deerwood Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, I wanted a closer location to myself, but nobody called me to discuss any change of plans or problems with my reservation. I just received a text the morning before that I had to go an extra 20 minutes out of my way, on twisty/ turny roads to get to it. That's on U-Haul/ requested store. Then, upon arriving, the lady at the register had to call the owner of the store to make sure she didn't screw it up. After 2 attempts, she ended up calling U-Haul directly to get me going. It took over a half an hour for the whole process. I was now running nearly an hour behind on my original plan. The cab of the truck hadn't been cleaned or even vacuumed in a while. Someone's crumbs were still in the holding area on top the dash.
Daniel SWell it wasn’t where I got the uhaul it was uhaul it’s self first the place I reserved the uhaul from didn’t have it then sent me to a location that cost me a extra 50 miles then when I got the uhaul it didn’t have a moving truck/ dolly so it made it hard to move a lot of my things and hard to find someway of getting one
Casey SNo improvements needed. Chris was very helpful and did research to find us the closest dealer to our remote home build. Friendly and professional, I would go out of my way to come back and rent another truck from him.. All over great experience! Suzanne Harvey
SUZANNE HReal nice people the owner is right on par got me on the road assp
Ronald FDrivers side mirror was broken and very hard to adjust
Nathan TThe clerk had some issues reaching a representative but was very helpful. Would definitely recommend this location and will use it for future needs.
Tracy GGentleman who helped me was great.
Chris WOwner provided good service.
MARK SThese folks are the best! They are friendly and helpful and make sure I’s are dotted and T’s are crossed.
Gregory HThis is a great location. The employee thoroughly covered the hookup of the trailer and my responsibility for the safe loading and operation of the truck while the trailer is attached.
Gregory Heverthing was fine
Robert JOwner was very nice and helpful
Jason SFantastic customer service at this location. The owner was friendly, helpful and went above and beyond to assure our safety.
Craig KExtremely friendly and helpful!
Andrew REverything was good.
Danny MFix the internet issue at dw.
Ron FThis location was wonderful! Ron clearly demonstrated that he goes above and beyond to help folks get the equipment they need whether it’s for a small job or a cross country move. Working with him was definitely the least stressful aspect of our moving process.
Jay CFast friendly
donald sQuick easy great location clean restrooms
randy wThe Location DeerWood Service Center was great. The owner met me on location and walked me through the rental process. U-Haul itself was horrible at honoring my reservation since I booked 3 weeks in advance only to learn that the initial location did not have my rental a day before I was scheduled to move. DoorWood came through for me with a truck last minute though
jessie bNothing, extremely kind!
HAROLD MGreat service from Deerwood! Thanks, Ron
Don FExcellent service and was quick and efficient.
Paul CRon is an absolute delight to work with-pleasant,knowledgeable and very proficient at having your rental ready and getting you on the road. I would give him my highest recommendation.
Dean BThe owner was thoughtful, thorough, responsive, and a delight
MARTIN KNever recommend uhaul to anyone.
Richard AU-Haul app and website are unreliable, but the lady is great!
Bryan pThe manger for my UHaul pick-up was outstanding! He explained everything very carefully and exceeded every expectation.
Julia HRon went above the norm to be friendly and helpful!!!
Carl CThe Owner Ron at this location is the best person I've ever dealt with for a UHaul Pick Up and Drop Off.
MITCHELL GVery friendly.
Vicki ANothing
Phil BThe 5x8 trailer had a hole in the floor which was covered with the moving blankets. When I reached my destination the trailer floor and some of the moving blankets were wet.
STEVEN PClerk didn’t know what to do and it took 45 minutes to get on the road
Kristen HThis location was a life saver, after my original rental site, C&P Enterprise, Terra Alta, WV was not opened to provide my truck!
Thomas KThey were very helpful and explained everything very well. A GREAT place to deal with
glen sRon took care of everything great Uhaul location
beth cWonderful to work with will do it again.
michael mfloor was dirty / and cargo area was filthy, had not been cleaned after last use. Hay screws and trash everywhere
ALAN SWas not allowed to drop off the trailer at my preferred location. The Lady at Lone Star U haul in Oakland Md. would not let me drop off my rental with out an additional charge of 98 dollars on a 26 dollar rental.When I asked to use her phone at the office to call the u haul place that I picked up the trailer from she refused me.When I asked her for her name she told me she didn`t have to tell me that.I ended up having to drive the trailer back to the original place that I rented it from. An additional 30 mile round trip. She knew that and didn`t care.Do not understand why I incurred her wrath, very disappointed at the lack of empathy and customer service.
Anthony WThis was my first time renting from U-Haul. It was a very easy, hassle free experience at The Deerwood Service Center. Ron was fantastic and very friendly. I'm not sure what the lady's name was when I returned the truck, but she was very friendly as well. I would absolutely go to them again and recommend them.
Michael HGreat place! Our drop off was just before closing and with a training employee but the owner had no problem quickly coming in to assist and made sure we were happy with the process and service. Awesome - will give them our business every chance we can.
Ruth DThey helped me so much my family will return again to rent again ,thanks ron.
joanne aLocation rating is rated as average due to condition of building. Ron, the owner, provided excellent service.
michael mVery clean, convenient, helpful!
scott f