Rented a small trailer one way to take some furniture out to my daughter. It had mud and gravel on the fenders from the previous user and had not been swept out. One of the tail lights was dim. Agent struggled a bit to get it onto my hitch (with my help) hooked up the chains and lights and assured me all was well. I noticed on the drive that my gas mileage was unusually low. I understand that a trailer adds some drag and I expected lower miles per gallon, but this was less than half of what I usually get. I discovered when I turned it in on the other end that the tires were significantly low on air. I probably should have checked them myself, but that's what I'm paying the U-Haul dealer to do.
DANIEL S
Deerwood Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, WV 26705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I did not get the truck I reserved. Your online system does not know what is available.
DON FKeep doing a great job!
Myles RRenting a U-Haul and moving are already complicated annoying tasks. You would think you can count on you all to make that task, simple and easy, but Mr. Rusty had different plans for me and so did u haul. My reservation was completely wrong, and I was given trouble every step of the way, not to mention the severity of Rusty‘s rudeness and trying to guilt trip me about extending the Reservation I had already requested before hand for 3 days, it was very hard to communicate with and he hung up on me. This person does not know customer service at all and frankly making U-Haul look horrible because after using U-Haul all over the country things to this experience I probably will never use U-Haul again.
HUNTER HHad to do everything on my own. The lady working had no clue how to do anything for UHaul. Had to even do all the hook ups and talk to a uhaul rep on the phone because the woman working had no idea what to do.
Rebecca P