My truck was to be picked up at 8:00. After the pickup location was closed. Somebody dropped the ball and I was unable to connect to theâ€ 24-7â€ system to pick up my truck. I got on the phone to your customer service line and held for 50 minutes before someone picked up. In the meantime I tried to open a chat with Uhaul and was disconnected by two different people. Once you customer service line picked up they fumbled around and were unable to help because the dealer was never notified that I was picking up the truck so she had not left keys in the pick up box or put my hand truck in the van. I got lucky when the owner of the store drove by her business and saw me waiting by the van. She stopped to investigate and I explained what was going on. She graciously opened her business to help me pick up the truck. As bad as Uhaul screwed up Dee was willing and able to fix it and save me. Uhaul sucks, thank god for their retailersGreg W.
Customer Reviews for Dees Bargain Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, competent staff. Equipment was clean, ready and in good condition. Return extremely easy.PHYLLIS G.
Service was bad.Kazuya T.
I plan to use this location again!PHYLLIS G.
the person was very rude on the phone the day before, and also very unfriendly. The person was very rude on the phone the day before, and also very unfriendly. I am allergic to dog and cat odors. The vehicle was dirty and I had to stop by my house and clean it up. I had the left rear tire that was gasping for air, it really was a disaster renting at this place. I am not going back to that place.Angel C.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Sasha G.
Found drugs in veh have yet to be contacted asked for a refund was told it couldn't be done I will be calling corporate soonSharnika T.
Customer did not leave a comment.Alexander B.
Customer did not leave a comment.David M.
Customer did not leave a comment.Peter M.
I received a great service from this place. The truck was in a very good and clean condition.Jessica P.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Malachi L.
Great service, was very nice.Alexander H.
I can't think of a thing, except have more smaller trucks - 20 ft and less.Stephen F.
Customer did not leave a comment.April N.
They charged me for a 3 day rental when I only reserved it for one day. Took 4 days for that to be refunded and charged correctly. I was not prepared for that.Heather O.
Maybe just make it a little more noticeable for customers to know it's actually a drop off location. Otherwise, the service was excellentDaniel V.
Customer did not leave a comment.Patricia M.