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Natasha V
Customer Reviews for Dees Bargain Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was dirty I received no paperwork and she was rude. Made me give 100 cash deposit and refused to return my money when I returned the van.
Christine MNot a trustable location! Conned me with gas charges when I definitely replaced the fuel before returning. Make sure you take photos and accompany them to review the vehicle upon return. Or take your business elsewhere!
Brian Hyou charged me a total of $103.30 to go from Sanford to UCF Orlando during a 2 hour period. Plus I put gas back to where it was for $15, making the total cost $118.30. A total rip-off.
Chris PVery nice people, I enjoyed the experience.
alexander bVery nice people. Thanks for
alexander bIt was a weird experience and I will only deal with the corporate locations in the future
Shawn CMy truck was to be picked up at 8:00. After the pickup location was closed. Somebody dropped the ball and I was unable to connect to the” 24-7” system to pick up my truck. I got on the phone to your customer service line and held for 50 minutes before someone picked up. In the meantime I tried to open a chat with Uhaul and was disconnected by two different people. Once you customer service line picked up they fumbled around and were unable to help because the dealer was never notified that I was picking up the truck so she had not left keys in the pick up box or put my hand truck in the van. I got lucky when the owner of the store drove by her business and saw me waiting by the van. She stopped to investigate and I explained what was going on. She graciously opened her business to help me pick up the truck. As bad as Uhaul screwed up Dee was willing and able to fix it and save me. Uhaul sucks, thank god for their retailers
Greg WFriendly, competent staff. Equipment was clean, ready and in good condition. Return extremely easy.
PHYLLIS GService was bad.
Kazuya TI plan to use this location again!
PHYLLIS Gthe person was very rude on the phone the day before, and also very unfriendly. The person was very rude on the phone the day before, and also very unfriendly. I am allergic to dog and cat odors. The vehicle was dirty and I had to stop by my house and clean it up. I had the left rear tire that was gasping for air, it really was a disaster renting at this place. I am not going back to that place.
Angel CFound drugs in veh have yet to be contacted asked for a refund was told it couldn’t be done I will be calling corporate soon
Sharnika TI received a great service from this place. The truck was in a very good and clean condition.
Jessica PGreat service, was very nice.
Alexander HI can't think of a thing, except have more smaller trucks - 20 ft and less.
Stephen fThey charged me for a 3 day rental when I only reserved it for one day. Took 4 days for that to be refunded and charged correctly. I was not prepared for that.
Heather OMaybe just make it a little more noticeable for customers to know it’s actually a drop off location. Otherwise, the service was excellent
Daniel V