I reserved a truck in advance and arrived at the confirmed pickup location expecting the vehicle to be available. Upon arrival, I discovered that the truck was not there. I was never notified that the pickup location had been changed and had to determine on my own that the truck had been assigned to a different location. This resulted in additional travel time, delays to my moving schedule, and unnecessary stress. Had I been notified of the location change in advance, I could have adjusted my plans accordingly. Instead, I lost valuable time trying to locate the truck and complete the pickup process.
Nadia G
Customer Reviews for Del Rio 90 Storage
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was present at the location. I got varying information between phone numbers available at the site and contacting U-Haul directly. The equipment I had reserved was on-site and ready to go, but my day was pushed back by a little while trying to figure out whether I could take the equipment or not and then after the equipment had been dropped off I had to return to the site because U-Haul/the site manager did not communicate I would have to submit pictures when I was done, costing me another 30-45 minutes of my time.
David BIt took about 5 to 6 hours to get my receipt
Jaime FOutstanding, great service, kind and curious. Very professional all around.
JAMES SThe guy was very friendly
Matthew EOn the Tuesday I reserved 26 footer and on Wednesday they gave it to someone else. So I had to make another reservation and the place that I was going to pick it up didn’t do there job so i had to wait till the next day and y’all didn’t do anything about it and y’all want a good review and I was not very happy of what happened.
Curtis WCalled 12 hours before I was supposed to pick up 15' truck. Said only option was to drive 1.5 hours to Uvalde to pick it up after hours. Got there, no truck in my name. Total headache. Took an hour to get a hold of someone on the phone. Only good was the manager who reached out after and the person who found me a solution.
William P