I reserved a truck in advance and arrived at the confirmed pickup location expecting the vehicle to be available. Upon arrival, I discovered that the truck was not there. I was never notified that the pickup location had been changed and had to determine on my own that the truck had been assigned to a different location. This resulted in additional travel time, delays to my moving schedule, and unnecessary stress. Had I been notified of the location change in advance, I could have adjusted my plans accordingly. Instead, I lost valuable time trying to locate the truck and complete the pickup process.
Nadia G
Del Rio 90 Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Del Rio, TX 78840
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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No one was present at the location. I got varying information between phone numbers available at the site and contacting U-Haul directly. The equipment I had reserved was on-site and ready to go, but my day was pushed back by a little while trying to figure out whether I could take the equipment or not and then after the equipment had been dropped off I had to return to the site because U-Haul/the site manager did not communicate I would have to submit pictures when I was done, costing me another 30-45 minutes of my time.
David BIt took about 5 to 6 hours to get my receipt
Jaime FOutstanding, great service, kind and curious. Very professional all around.
JAMES SThe guy was very friendly
Matthew E