Customer Reviews for Demopolis Auto Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Demopolis Auto Parts

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Patrick J. on

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WINFORD A. on

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Kenneth H. on

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Scott C. on

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John U. on

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Truck was filthy inside. I had to wipe down the interior. It had dried food, sticky residue and there was stuff on the seat, dash, and console. The back of the truck had not been swept out.

Paul M. on

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earl S. on

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Complete overhaul of your business model. No wonder Penske and others are killing you. I'd gladly pay double to use any other moving service

Larry B. on

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WINFORD A. on

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Joycetta W. on

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Patricia M. on

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BYRON D. on

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Kenneth H. on

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Tessa R. on

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Wonderful customer service. Very friendly and helpful guy's.

ELLA H. on

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NA

Amy H. on

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Sebie S. on

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The guys at Demopolis Auto Parts are top-notch! This is the second time I have rented from that location, and they are always helpful and courteous. They patiently answered all of my questions and helped with the hook-up, even though it was raining. I will definitely rent from them again.

Janis C. on

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twila B. on

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Charles T. on

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Josh M. on

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Lin W. on

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I am comparing this location to a location that is strictly Uhaul, so it is not as organized, but the people are helpful and I am grateful it is available in that little town.

Roger G. on

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The tires on the trailer were flat and I had to pay to have them fixed before I could leave town and the brakes on trailer seemed to not work almost pushed me through a red light a couple times and by the time I got to porter it sounded like a wheel bearing was going out

Colin M. on

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Will L. on

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craig B. on

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If reservations are made months in advance then the equipment should be readily available for pick up in the same city o the day of pick up.

AMY H. on

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I made a phone call here after an unexpected charge was made to my debit card. The guy I spoke with was very rude. Spoke with someone else and they told me my money would be refunded and that the Manager would call back but didn’t. I am livid. Still no money and no phone call. Is it truly that hard to just do what you said you would?? Because of the charge, it has put my family in a bind financially. I just don’t understand.

Douglas C. on

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Martha K. on

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June D. on

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Thank you for making our trip so painless and easy.

Carter D. on

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There was no one at the drop off location.Only a drop box for key and contract.

WINFORD A. on

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brenda A. on

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The gas tank was not at a quarter of a tank and I don’t believe the 24.00 credit was enough to get it to a quarter of a tank

Van B. on

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Santana N. on

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Michael M. on

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Very rude and unprofessional used very crude language toward me. I will never use UHAUL again

Amber C. on

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Greg M. on

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LEBAOTH H. on

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JAMES C. on

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HEATHER M. on

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TRACY H. on

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Janet R. on

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The gentlemen at this location were excellent when there was a computer glitch they went above and beyond to get the job done. I certainly did appreciate their efforts.

laura M. on

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CINDY P. on

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BOBBY G. on

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John J. on

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Su'Kova H. on

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This location was extremely helpful, friendly, and quick about getting me a uhaul when the other location fell through. I was there less that 15 minutes. I truly appreciate them turning my morning around. Although I had to settle for another truck size not because of them though, I was provided quick service to compensate for time wasted at another location. Keep up the good work!!

Don A. on

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Nothing that I know of. Just fine.

MATTHEW M. on

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VICTOR T. on

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NOTE: I had to move the reservation to a different location. My initial reservation was at the Demopolis Co-op. When I arrived at Co-op location I was told that they had no record of the reservation and since the man working "was the only one there" he could not go out a inspect the trailer and hook it up. He told me to go find another location. I was shocked that this happened. This location should be fined or reprimanded for the way then treat your customers. They were rude and extremely unprofessional. Once I arrived at Demopolis Auto Parts they were extremely respectful and apologized for the service I had received at the other location. They were more than willing to "make it right". The gentleman assisting me even said that this was not the first, second or even third time that pickups had arrived at his store after being turned away from the Co-op. He cancelled the original reservation, typed up a new one within minutes, hooked up the trailer and we were on our way. The Demopolis Auto Parts location deserves a 5 STAR rating!

Alicia S. on

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I requested to return to Co-op and didn't know my return location had been changed until I arrived at the Co-op. Please in the future let customers know if location has changed. Only complaint about return location is owner/manager smokes in building which my allergies are not fond of.

Lin W. on

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I was able to drop my rentals off even though the business was closed. I called the following day to follow up and they had my rentals checked in, everything went smooth. Will use them again.

Laney M. on

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Pick up location was great. The only bad experience was with Uhaul.com I had to drive 50 extra miles to pick up truck and was only told this the day before i was to pick it up this made a 3 1/2 hour around trip just to get a truck.

kim W. on

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BRADLEY L. on

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who ever manages the phones for reservations in this area needs another job. She could not help me

MONTRULA J. on

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Thomas C. on

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It would be hard to improve on the help that I was given.

Matthew F. on

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Uhaul needs a better inventory tracking system for things like dollies. Your website shouldn't let me reserve one if one is not going to be available.

Charles S. on

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Mark H. on

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Bruce M. on

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lakeia A. on

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I just dropped the key .

susanne S. on

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Michael B. on

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Jose C. on

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Robert B. on

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Gabriel T. on

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I was charged an extra 15 dollars because the fuel hand was not on the halfway mark exactly. When I asked about reimbursement because I did not drive anywhere near the mileage that I was charged for. About 85 miles less to be precise. He said it doesn't show on the computer and offered no help. The overall uhaul experience was horrible.

Atlay P. on

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jerry Z. on

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CALVIN U. on

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kate R. on

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Great people to deal with on my uhaul rental.

kenneth T. on

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At this location they were clean, prompt and overall through with their services to me. I wouldn't change a thing.

Reginald T. on

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Richard B. on

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Make sure that all equipment is at that location before they get there.

David S. on

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COTTON E. on

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Connie C. on

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We arrived after the business had closed and used the drop box.

Chris N. on

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RICHARD S. on

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Sally E. on

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ALBERT P. on

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Friendly courteous staff - complete hookup and inspection service of trailer to include operation of trailer light.

CHARLIE W. on

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WINFORD A. on

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LATANJA H. on

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JM H. on

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JULI F. on

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The tow dolly was hooked up and ready to go when I arrived. The individuals working at the counter were very friendly. However, when I arrived at my loading location, I discovered they did not put in appliance/furniture dollies. (I ordered and was charged for two.) Then when we loaded the car, it was discovered the tow dolly was broken and it tore up the front end of my car. We dropped the tow dolly in Tuscaloosa and will have to come back to Alabama in a couple of weeks and get the other vehicle.

Allyson N. on

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Great, Fast, and Friendly Service

PAUL J. on

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Ver kind and courteous.

BRENDA C. on

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Make sure that whatever the customer reserve, it is there at the location where the reservation was made. This experience was awful and costly. I was outdone with my U haul experience. This is the second bad experience.

JOHN M. on

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annie C. on

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Itink that I paid oo much for the uhaul frst of all. On top of that, I triedto get a car dolly toatato uhaul and I was given the prices of 30, 50, and 70 dolllars to gt oneThe uhaul that offered it to me for 30 didnot have one. I feel if I was ripped off because o the holidays. Another moving truck rental offered it for $170 but didnot have one avaiable for that day with a dolly. I will definitely consider usin them next time.

Patrice D. on

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i was very pleased.a nice and friendly staff.no long wait time to get the truck or to return it.thanks a bunch uhaul.i will always keep u in mind for me and my family and friends.

Winford A. on

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DEBBIE N. on

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ELLIOT J. on

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Clean out the truck.

Charles T. on

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gail R. on

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LATOYA W. on

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JEFF W. on

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Small for U-Haul -- only part-time as far as rentals go, but adequate. They provided prompt, excellent service, and they were in the right place for my needs.