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debbie C.
Customer Reviews for Den Mar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck drove like crap, alignment is off badly.. all beat up
SAMANTHA H.Lights did not work
Weldon M.Smooth and easy check in process, quick and easy drop off with no hassle.
eric W.My order was changed from a moving truck to a cargo van without my consent because someone else wanted to rent the truck I reserved for Saturday on the next day Sunday. My pick up was a disaster, I wasn't able to use the drop off mobile off because it never showed I picked up the truck. I ordered a dolly, there was no dolly. All around very disappointing for what I was charged.
Jeremy Y.I ordered an appliance dolly and received a regular dolly and then was charged for both. The truck was unsafe to drive due to bad brakes, loose steering, and the transmission shifted hard. I had to have a friend who drives semis come drive it and he said it wasn't safe at all.
ELIZABETH K.I had ordered a dolly and it was not in my unit at pick up.
Nikki P.The staff was excellent. She even was able to save us some moo! Thank you!
cathy H.I wasn't expecting to be able to get a truck at the last minute at my local uhaul provider. Thankfully they were able to provide me with a truck,and great friendly customer service. Quick and easy pick up and drop off when we were done.
Elizabeth B.While the location was fine the way you have to remotely get a truck is AWFUL. One of my worst experiences using a mobile application ever.
Alexander M.Have the truck cleaned off of snow and at least ice in the winter.
Rebekah A.Rented in Indiana drove to Texas. 6x12 trailer. Trailer is well maintained and each dealer was exceptional. Each one was friendly, courteous and truly made me feel valued. Uhaul is an American icon well deserved of special recognition. LB.
Larry B.It was very easy to pick up my truck. The whole process went so smoothly. The rate was the deciding factor for me. This was very reasonable for a moving truck of this size.
Hilary T.Fantastic service
William R.Didn't see any improvement needed. Friendly,quick service.
sandy B.Communication was very lacking.
Susan W.I have not picked it up yet and it is a one way
Jeff H.Was hoping the person would have put my equipment on the car. Even though I know how it would be nice
LESLIE H.Missy was I N C R E D I B L E. What an amazing help & resource. Never let her go!
CARRIE T.I had changed the pickup time and was not changed at the pickup site. Fortunately a truck was available. It was an unnecessary hassle.
John H.I requested to drop the van off in my contract but apparently this location doesn't accept this type of vehicle. How the hell is this my problem?? I got charged a wrong location fee. Total bullshit. I didn't even get notified that I was supposed to take it somewhere else. UHaul sucks. Will never use this company again.
Travis H.Friendly and helpful people at Den Mar.
Bradley S.All went well, service was great.
Gary C.Nothing comes to mind
Mickey K.After hours drop off, but returning the equipment happened without any issues.
Benjamin S.U-Haul truck was not scheduled for contactless pickup despite me selecting the Truck Share 24/7 option. The pick up location was closed on the weekend and U-Haul had it set up for an in person pickup, which meant I was not able to pick up the truck on time. I was on hold for 2 hours and was paying the movers to sit around and wait. The reservation was finally corrected and I was able to take possession of the U-Haul. Truck was less than clean and had animal fur and dirt scattered throughout the cab of the truck. Once the reservation was corrected, the process did go smoothly.
Zachary Y.Had to install and uninstall trailer at pick up and drop-off locations. Do it yourself check/in bar code was difficult to find and didnt work at drop off.
Richard V.26' truck destroyed/damaged much of the contents during the move. Ride in cab was rough as expected of a super duty, but the back was apparently much worse. Cracked solid oak furniture. Marks indicating items were thrown up the walls of the truck. Smashed glassware. Damaged appliances. Everything inside the bed went from a single layer to stacked randomly on top of each other. Still waiting to hear back from the "contact us with any problems" form on why the trip was this rough in a basically new truck.
Chad T.They help me hook up the trailer to the truck helped me get my car loaded.
Clare K.straps were not right on the trailer. The trailer looked and was just bad from tie down straps to tires. The Unit was not ready and just sitting out in the yard. Being a second business they had vehicles all over the place which made backing up and hooking up the trailer a process.
Shawn B.Missy at the Den Mar Automotive location in Plymouth IN was amazing and assisted us through the process and explained everything in depth. We had to change our reservation last minute and she was super accommodating. Needless to say I will be using U-Haul again in the future due to this great experience. Shawn
Shawn H.Easy to work with and very curtious. Would use them again
Jerry M.The truck interior was dirty.
John G.Earlier and later hours would be nice.
Daniel P.Nothing, perfect as usual at Den-Mar Automotive U-Haul
William R.Better service with the app would be nice. Really slow connection but it worked.
Daniel P.I reserved the truck for 69.89 and I was charged 108 without my approval.
Tonya C.Online return was a big problem, for some reason it just wouldn't work.
rebecca W.Fast,friendly great people. Excellent!!!!!!!
Rex S.24 hour pick up didn't work. Truck dirty
Patty H.back of the truck was wet, holding water, I was charged over and above what I was told, returned full of gas and clean
Thomas E.The hitch was very rusty and hard to operate. I needed to use a lubricant to free it so that the trailer would grasp the hitch ball. Also, the door had the same issue with the rollers. It was very hard to open.
Eric G.The truck was not cleaned out when receiving. The steering is off and the windshield is cracked across.
Dustin F.If doing am in store reservation make sure they actually give you the information you need so you don't have to spend 3 hrs for someone to figure out they didn't put your name on the reservation.
Janell L.Everything was good, no problems. I was impressed
Trista V.The front desk employee was friendly and helpful for the paperwork phase of the pick up.No assistance, however, was offered from location associates to locate, connect hook up, nor inspect the trailer. This I think is an issue worth addressing.
Charles J.Location has many trucks, vans and auto haulers available
TERRY K.Great service, knowledgeable staff, speedy service! Completely satisfied.
BRIAN D.Missy was very nice and attentive. Explained the complete process very well. Thanks!
lloyd B.Waited 2 hrs to get my truck
Rhiley H.Staff was extremely cooperative and made sure my equipment was available in schedule for a critical move.
Joel N.You did a great job. Everything went well. Smooth and easy.
philip V.The website ran slow and I was on it before 10 and it wouldn't accept the picture I had taken but didn't say so, therefore I had to keep retaking the picture and then it was 1 min late due to this and I got charged for another day. I was no happy with this and I do not know who to speak with to get a refund for the extra time as it was due to the site not me actually being late. Otherwise i had a great experience with all of it.
Amanda C.Truck was Dirty. Head Lamps pointed down. Tire Pressure Check System Kept comming on Lighting up the Dash. All the Tire Pressures were Low.You would think after paying 2,000.00 to Rent a 10 ft Truck it would be 100 % Ready to Go.
Michael W.Please make your iphone checkout process easier. Very, very, frustrating!
Dennis K.The people at this location are amazing. They are friendly and fast. However, the truck was awful. It didn't want to start the morning of drop off. Took a few tries but it finally started. The front wheel felt like it was going to fall right off the truck. It also kept losing oil pressure. So in all, the location and the people at the location were great. The truck itself was junk and should have never been rented.
Brandi K.So the location was easy in and out. The truck, for our purposes was clean enough but not clean. it ran great and the cab was clean. When i attempted to return there was issue with the web page finding my location. 1-800 number later was told it was all good and they would leave notes for the location. Actually brought back a day early. No adjustments were made to my bill.
Kelly M.The employees were very friendly and very helpful! The service was easy to set up, and the return process was very easy to follow! I will definitely be recommending!
Kayla B.The app didn't work for my return but otherwise everything was excellent.
Heath T.Please apply discount code SIM 1315112 as a return to the credit card on file for reservation numbers: 22018871 and 22240008
ERIC W.